Apply the Service Pack update

1- Connect the removable media which contains the service pack file that was downloaded from the Maitredpos website.

2- Locate the service pack installer, which should be called MDBO7AABBBCCCDDD.exe, where “AA” corresponds to the service pack level, “BBB” corresponds to the critical fix number and “CCC” corresponds to the build number. “DDD” corresponds to an internal build number.

a. For example, the service pack file for Maitre’D 7.08.000 is called MDBO708000000004.exe.

3- Double-click on the service pack installer to start the Install Shield Wizard. The Install Shield Wizard will initialize the installation process.

4- After a few seconds, the Install Shield Wizard welcome screen will appear. Click the Next button to continue.

5- Read the End User License Agreement, and click Yes to continue.

6- Choose the path where the service pack will be installed. The Install Shield gets this information from the Windows registry. If the information seems incorrect, make sure to point to where the MaitreD\DATA\ folder was installed. Click Next.

a. If an error dialog box saying “End of day must be done before update”appears:

This means that:

i. End-of-Day was not done, or transactions have been entered at one of the workstations since the End-of-Day was done, or;

ii. Your system had 24-hour operation mode enabled when the Endof-Day ran the last time.

iii. You will need to do the service pack upgrade at another time.

7- The Install Shield Wizard will copy files. This could take a few minutes, during which your computer could appear to be unresponsive. Please be patient.

8- A prompt will ask you to restart your computer. It is absolutely imperative that the computer is fully rebooted after a service pack upgrade. Select Yes, I want to restart mu computer now.” Click the Finish button to close the Install Shield Wizard and restart your computer.

9- After the computer restart, log back into Windows. The Maitre’D POS Server will start automatically. Then, the Maitre’D database will be updated if required. Not all service packs require a database update, so you may not always see that progress bar following a service pack update.

10-Maitre’D will then re-create workstation data automatically to force the connected workstations to apply the latest updates.