Maitre’D 7.08 Service Pack Uninstall Procedure (Emergency Rollback)

Every service pack that is released undergoes a full suite of automated regression and backwards compatibility testing. Once a hotfix has passed all of these tests, every new fix included in a service pack is hand-tested by our team of experienced QA analysts.

With such a combination of automated and hand testing, our service packs are very unlikely to be found faulty or to create any problems after release. However, should there be a requirement or a situation that warrants downgrading service packs, here is the procedure to do so.

Warning! Risk of loss of sales data!

The manipulations explained in this section involve copying and moving files and folders. Also, the procedure is time-sensitive, and if not carried out correctly within the allotted time frame, loss of sales data can occur. Such a loss would be irreversible and permanent. Therefore, backup copies of your data need to be taken before undertaking this procedure.

Emergency rollback: This is a “0-Day” procedure.

This means that the emergency uninstall procedure needs to be carried out the same day as the service pack upgrade. This procedure is in place to allow resellers to backout of an upgrade that was done by mistake or if you immediately realize that the upgrade will pose a problem.

When a new service pack is installed, Maitre’D automatically copies all its data and program files into a backup folder in case an emergency rollback is required. This procedure can only be used on the same day as the service pack update. Any sale or configuration change done since the upgrade will be lost following the rollback. Also, if you attempt this procedure after an end-of-day has occurred, you may not be able to restart your system after the rollback.

1- This procedure could take anywhere from 15 to 30 minutes. Make sure you have enough time to proceed, plus extra time to spare in case you need to cancel the operation.

2- If not done already, take a full system backup, plus a complete copy of the C:\POSERA\ folder. Copy all files to a removable drive for safekeeping.

3- Shutdown all the POS workstations on the site, and make sure nobody attempts to start them up while you are working on the main back-office.

4- Close all Auxiliary Back-Offices and Backup servers, if any.

5- On the main back-office, stop the Maitre’D Back-Office Server. This is done from the Server Control module, under the File menu, select the Stop Server option.

6- Close all Maitre’D Back-Office modules.

7- Browse to C:\POSERA\MaitreD\

a. Rename the PRG folder to OLD-PRG.

b. Rename the DATA folder to OLD-DATA.

8- Browse to C:\POSERA\MaitreD\Backup\

a. Copy the PRG folder to C:\POSERA\MaitreD.

b. Copy the DATA folder to C:\POSERA\MaitreD.

9- Restart the computer. After the computer restart, make sure the Maitre’D BackOffice server starts automatically, and then start all the POS workstations.

10-Perform your system verification to make sure everything works properly.

11- After confirmation that everything works perfectly, you can delete the OLD-PRG and OLD-DATA folders.