Before Installing Maitre'D
Before Installing Maitre'D
Prepare Maitre’D Back-Office Server PC
Prior to installing Maitre’D, the computer’s hard drive must be properly formatted and partitioned, and a compatible version of Microsoft Windows® needs to be installed. For instruction on formatting and partitioning the hard disk and installing Microsoft Windows®, please refer to Microsoft Windows® documentation or to the documentation provided by your computer's manufacturer.
This manual explains the installation for the Maitre’D software on the Microsoft Windows 10 operating system with Microsoft Network. Maitre’D can be installed on any networking system that uses or emulates the TCP/IP communication protocol. Please refer to the appropriate documentation for more information.
Install all available Windows Updates for your operating system
Your operating system needs to be kept up-to-date with all the latest updates. This will ensure that all critical and security-related updates are installed and will help maintain PCI-DSS compliance.
Enable Windows User Account Control (UAC)
Most recent Windows operating systems use a feature called User Account Control or UAC . This feature exists to improve the operating system's security by preventing some types of applications to run without the user's knowledge. Make sure that this feature is activated and set to the default (recommended) level before installing Maitre’D. Using UAC is required to maintain PCI-DSS compliance and to ensure basic safety of the system.
IMPORTANT! In Windows 10, disabling UAC through registry hacks or Group Policy Objects (GPOs) will cause some operating system features to stop working correctly, in addition to compromize the system's overall security. Also, installing any software in a “non-UAC” environment and re-enabling UAC afterwards WILL cause issues. For instance, automatic End of Day may not work, or you may be unable to start or stop the Maitre’D Back-Office server from the Server Control module. Other unforeseen and unwanted side effects may also occur.
Enable Windows Smart Screen
Starting with Windows 10, Windows Smart Screen is an integral part of the operating system. This feature is active by default and needs to remain active in order to ensure basic safety of the system and maintain PCI-DSS compliance.
Anti-Virus / Anti-Malware
Install a reputable anti-virus and anti-malware solution on the PC. The Anti-Virus / Anti-Malware solution needs to be fully operational at all times and maintained with the latest updates and virus definitions. It needs to be installed on the main Back-Office PC as well as all POS workstations, Auxiliary Back-Office and Backup Servers. PayFacto does not recommend any brand in particular. However, while Microsoft's Windows Defender solution is free, bundled with Windows and works in most cases, we do recommend using a reputable, independently branded and well reviewed product.
This is a critical component of the Maitre’D system’s security and a requirement for PCI-DSS compliance.
Firewall
In addition to the perimeter firewall which protects your network, a software firewall needs to be installed on the main Back-Office PC as well as all POS workstations, Auxiliary Back-Office and Backup Servers. The Windows Defender Firewall is adequate for most installations.
This is a critical component of the Maitre’D system’s security and a requirement for PCI-DSS compliance.
POS Workstations
POS Workstations are generally pre-configured with an appropriate version of Microsoft Windows. Like the Maitre’D Back-Office Server PC, make sure to:
Install all Windows Updates.
Ensure that UAC is enabled and set to the default level.
Ensure that Windows Smart Screen is enabled.
Install, update and maintain a reputable anti-virus / anti-malware solution.
Install, update and maintain a reputable software firewall.
TCP/IP network
Make sure that the TCP/IP network is properly configured so that the Maitre’D Back-Office Server PC and all POS workstations can communicate with each other.
IMPORTANT! With Windows 10, Network Discovery and File & Printer sharing are disabled by default. Password Protected Sharing is enabled. These default settings may prevent Maitre'D from working correctly. See how to correctly configure these settings in this topic: Configure your Windows Network Profile
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