Maitre'D Back-Office Configuration

Typical Android or iOS tablets purchased in the general market don't have receipt printers. For this reason, Maitre'D has the ability to leverage the printing capabilities of other POS workstations for use by Mobile POS tablets.

1. Logon to the Maitre’D Back-Office with appropriate credentials. (Distributor or System Owner)

   

   
2. Start the Point of Sale Control module.

   
3. Click on the View menu and select the Options... option.

   
4. The Point of Sale Control module's options window opens on the Configuration branch.

   
5. Click on the Printing branch.

   
6. Configure these options from the Mobile Printing section:

   Workstation

   From the drop-down list, select the workstation that is responsible for handling print jobs send by mobile devices. Select a fixed workstation equipped with a receipt printer.

   NOTE: Make sure that the selected workstation is always "on", otherwise the print jobs sent by mobile devices will not be processed.

   Also, the selected workstation and attached printer(s) should be readily accessible to employees, as this is where guest checks will be printed.

   Polling

   Set the polling interval (in seconds) at which the workstation will check for print jobs from mobile devices. The recommended value is 15 seconds.

   NOTE: The recommended setting for the Polling Interval is 15 seconds. This value provides a good balance between printing delays and processing overhead. Lower values will make the printing delay shorter, but may hinder the workstation's overall performance for other tasks.

7. Click OK to save changes.

Mobile POS workstations require some specific settings in Point of Sale Control > Workstation > Options.

Access Workstation Options

1. Logon to the Maitre’D Back-Office with appropriate credentials. (Distributor or System Owner)

   

   
2. Start the Point of Sale Control module.

   
3. Click on the Workstation menu and select the Options... option.

   
4. The list of available workstations will be displayed. Select the workstation for which will be used as a Mobile POS and click the Modify button.

   
5. The workstation's properties open on the Workstation branch.

   
6. Since Mobile devices can't print on their own, set all Outputs and Receipt printouts to NULL.

   
7. In the Devices tab, make sure there are no devices setup. The device list should be empty.

   
8. Click on the Advanced tab.

   Operating system

   From the drop-down list, select the Mobile POS app option.

   Dark Mode

   Enable this option to use this mobile POS with the Dark user interface. If this option is disabled, this mobile POS will use the Light user interface.

   NOTE: Contrary to the Advanced User Interface (HTML POS), there is no toggle switch to change between Dark mode and Light mode on the Mobile POS app. This change can only be made from the Maitre'D Back-Office.

   Reset Token

   When the Mobile POS application connects to the Maitre'D Back-Office for the first time, a token is created to speed up subsequent connections. If you experience connection issues, resetting the token will delete the current connection token and force a new one to be created. This should resolve any authentication issues.

9. Once this mobile POS is configured, click OK to save changes and return to the list of workstations.

10. Repeat this process for all Mobile POS workstations.