Operation

Operation

Operation branch

This section contains options that will affect the general behaviour of E.F.T. processing.

POS Refresh

Enter the number of seconds the workstation will wait before making the first inquiry to the Back-Office to find out if a request has been answered. The default value is 5. With high-speed Internet connections, this value can be set as low as 3, but this will generate more network traffic as more requests will be sent from the POS workstations towards the Back-Office Server.

NOTE: If the first request is negative, the POS will wait half the time set in POS Refresh before making a second request. For example, if the POS Refresh is set at 5 seconds, the POS will wait 5 seconds before making a first check with the back-office server. If there is no answer at that point, the POS will wait 2.5 seconds before making a second request. If there is still no answer, the POS will wait 1.25 seconds before making a third request and so on until an answer is received.

Number of Terminals

Enter the number of simultaneous transactions that can be handled by the Maitre’D Back-Office server.

NOTE: This value is not related to the actual number of POS workstations in the restaurant. Please contact your card processing service provider and enquire about how many concurrent transactions can be handled by your account. This is sometimes referred to as "Lanes" by some processors.

End of Day

Enable this option to allow the End of Day even if the credit cards batch is still open. Otherwise, you will need to close the open batch before you can run the End of Day process

Operation Trace

This field is usually disabled. It is used for system debugging. If you enable this option, the Back-Office will create an EFT.LOG file in the DATA directory that will contain a trace of the transactions, sent to the modem. In addition, the modem will no longer be silent and you can hear it dial up and connect.

Name on EFT Receipt

Enable this option to print the cardholder name on the EFT transaction records.

NOTE: This option has no effect with EMV protocols such as DSIEMVClientX, Tender-Retail EMV or DSIEMVUS.

Fast Food Wait for Confirmation

Enable this option to have employees with the Fast-Food function wait on the media type screen for the EFT response using the Datacap – DSIClientX protocol. If the transaction is declined, they can choose another form of payment without having to recall the transaction.

NOTE: This option limits the possibilities of having a declined transaction after the customer has already left the store.

Order Wait for Confirmation

Enable this option to have employees with the Order function wait on the media type screen for the EFT response using Datacap – DSIClientX protocol. If the transaction is declined, they can choose another form of payment without having to recall the transaction.

NOTE: This option limits the possibilities of having a declined transaction after the customer has already left the store.

Alternate Card Masking

Enable this option to partially hide the debit card number to show only the first 10 digits and mask the last 4 digits on the EFT voucher in Canada. The rest of the card account number will be replaced by 'xxxx'. This option does not affect credit cards processed with the Datacap – DSIClientX protocol.

NOTE: This option has no effect with EMV protocols such as DSIEMVClientX, Tender-Retail EMV or DSIEMVUS.

Partial Authorization

Enable this option to facilitate the acceptance of gift cards sold by credit card issuers like Visa and MasterCard. With this option enabled, Maitre’D will first query the processor/acquirer with the card number. If the card is found to be a Visa or MasterCard gift card, the processor will return the balance left on the card. If the balance amount can’t cover the full value of the check, Maitre’D will apply that amount towards the check and request another form of payment to cover the remaining amount.

Wait for EFT Finalization

Enable this option to force workstations to wait until the response from the processor is received before processing another card on the same check.

Gratuity on EFT Receipt

Enable this option to print the total gratuity amount that was added to the check through over-tendering or gratuity options on the EFT transaction records.

NOTE: This option does not prevent the customers from leaving additional tips should they wish.

Extended Void Return

Enable this option to support void return operations where the refunded card is no longer available, with select EMV processors. A "Void Return" operation consists of cancelling out a refund that was done by mistake.

NOTE: Currently, this is only supported by FirstData/RapidConnect using the Datacap dsiEMVUS protocol.

Close batch with pending transactions

Enable this option to allow batch closing even if there are pending transactions in the current batch.

Close Debit Batch

Enable this option to allow to close the debit batch by sending the ID of each PIN Pad when closing the credit card batch.

NOTE: This option is used with the Datacap DSIClientX interface for Global Payment System in Canada only, and the Merchant must contact Global to request that the automatic Debit Batch closing be disabled.

Close EMV PIN Pad batch at EOD

Enable this option to automatically close the batch for all EMV PIN Pads during the End of Day process.

Batch Report

Select between detailed or summary batch reports.

NOTE: This option is only available with the Desjardins FLEX interface.

External Close Batch

Enable this option to use an external application to close the EFT batch. For some host based protocol, the integrated close batch feature cannot be used. These batches must be closed by using an external application provided by the service provider.

Close Internal Batch Only

Enable this option to stop the Close Batch function from generating an error message when running the external program of some clearing houses, such as CONCORD, that do not need Maitre'D to close the batch.

NOTE: Also enable this option if the provider closes the batch automatically at a predetermined time without intervention from Maitre'D, such as Mercury/VANTIV/Worldpay.

IMPORTANT: With many EMV protocols, Maitre'D is required to save special token data to be used for voids or tip adjustments. after the End-of-Day process has completed, EFT transactions from the closed day can no longer be modified or voided. For this reason, both External Close Batch and Close Internal Batch Only options need to be enabled. This will clear the daily token data during the End-of-Day process, preventing unnecessary data clutter and associated loss of performance. Affected protocols are:

• Datacap dsiEMVUS (EMV - US)

• Datacap dsiEMVClientX (EMV - Canada)

• TSYS - Genius (EMV - US)

• YesPay (EMV - UK)

Program

Type in or browse for the path and the application to be used to close the EFT batch. Use the folder icon to browse to the application folder and select the application executable.