Introduction
Copyright & Legal Information
Copyright © 2005-2022 of PayFacto Inc.
World rights reserved. No part of this publication may be stored in a retrieval system, transmitted, or reproduced in any way, including but not limited to photocopy, photograph, magnetic, or other record, without the prior agreement and written permission of PayFacto Inc.
Trademarks
Veloce, the Veloce logo, VelPay and VelMix are trademarks or registered trademarks of PayFacto Inc. in Canada and other countries and may not be used without written permission from PayFacto Inc. Windows is a trademark or a registered trademark of Microsoft Corporation. All other trademarks are the property of their respective owners. PayFacto is not associated with any product or vendor mentioned in this document.
PayFacto Inc has made every effort to prepare this document, and the content is based upon the release of Veloce 9.69. Portions of the manuscript may be based upon pre-release versions supplied by software manufacturer(s). PayFacto Inc. makes no representation or warranties of any kind with regard to the completeness or accuracy of the contents herein and accepts no liability of any kind caused or alleged to be caused directly or indirectly from this document.
For general information on Veloce and other products and services from PayFacto Inc, please visit our website at https://payfacto.com.
Audience
The Veloce Online User Manual is intended primarily for restaurant owners and managers, but it is equally suited for corporate IT departments, Veloce resellers and restaurant employees. This manual provides general information on the use of the Veloce Software Suite and introduces the reader to the many features of Veloce. It can be used by first time users to familiarize themselves with the Veloce Software Suite, or by seasoned users who want to learn more on how to apply the powerful features of Veloce to streamline their business.
Conventions
The following symbols are used throughout this manual to highlight a special section and to introduce the reader to new features in Veloce.
TIP: This symbol indicates a tip on how to use Veloce more efficiently.
IMPORTANT! This symbol emphasizes an important section.
NOTE: This symbol emphasizes useful complimentary information.
This symbol indicates that an optional Veloce module or Interface is being explained.
Key Concepts and Terminology
Point of Sale or Point of Service (POS)
See also: Workstation, Cash Register, Till
The POS is the physical location where sales activities are recorded. With Veloce, the term "POS software" is used to refer to the software that is installed on the touchscreen workstation which provides the user interface used by restaurant employees to order items, record sales data, print guest checks and record payments. The POS software is generally installed on a workstation equipped with a touchscreen or an electronic tablet.
Server
See also: Back-Office
The computer where the Veloce Back-Office software is installed in generally referred to as the server. In the hospitality industry, the word "server" may also refer to employees serving food, so it is important to mind the context where the word is used.
Back-Office
This term litterally means "the office in the back", when referring to a restaurant or any other type of commerce. With Veloce, this term refers to the software that is installed on the Server, which would typically be located in the manager's office and used to manage the entire POS system in the environment in which it is installed. Of course, the Back-Office software can now be installed on almost any device part of the POS system, but that term carried along to designate the component used to manage the whole system.
End of Day
The End of Day is a process by which all daily sales operations are reconciled and compiled in order to make the resulting data presentable in daily, weekly, monthly, periodic and yearly reports. With Veloce, if an End of Day is accidentally skipped, reports are not affected. Transactions will follow the calendar date on which they were carried out once the End of Day is performed.
Fiscal Date, Fiscal Year
A fiscal year refers to the 12 month period which corresponds to the commerce's business activities for accounting and fiscal purposes. The fiscal year of a business does not necessarily correspond to a legal calendar year, and may straddle across two calendar years.
A fiscal day refers to the business that is recorded under a given day for accounting purposes, even if said business actually took place on a different legal day. This is common in bars closing in early morning hours, where business occurring after midnight is typically recorded under the previous day.
Calendar Date
Also known as the Legal Date, The calendar date is the actual date according to the Gregorian calendar. A legal year starts on January 1st and ends on December 31st. With Veloce, the calendar date is determined by the server, which is itself based on the operating system (Windows) settings.
Date change time
Legally, the date change occurs at midnight every night. However, for fiscal and accounting purposes, this may need to be changed. For instance, bars closing in early morning hours may want to record sales occurring after midnight under the previous fiscal day, so that reports make more sense and are easier to understand. For this reason, they would want to change their date change time to something like 05:00 AM for instance.
Workstation
Another term for Point of Sale. Sometimes, the terms "POS" and "Workstation" are combined as "POS Workstation" do designate the array of hardware and peripherals used to record sales activity at a given point of sale.
Cash Register
An older term that describes a device used to record sales activities and register payments. Sometimes used in the industry to refer to a point of sale. The terms "Cash" or "Register" are also sometimes used separately and have the same meaning in this context.
Till
Same as Cash Register, but more commonly heard in the UK or Australia. Seldom used in North America.
Types of Operations
Veloce offers 4 ordering modes which allows it to adapt to most environments found in the hospitality, bars and retail industries.
Quick Service (fast food)
Allows ordering and payment processing before items are handed to the customer. This mode it used in fast food restaurants, coffee shops with service at the counter, bars and retail outlets.
Take out
This mode allows order taking by phone or online and preparation of the items before the client shows up in store. Payment is processed once the client arrives and before items are handed to the customer.
Delivery
This mode allows order taking by phone or online. Preparation of the items can start immediately or according to a delivery time determined by the customer. Once ready, the order is transferred to a delivery driver who handles the delivery of the items to the customer. Payment is typically processed by the driver at the customer's doorstep.
Table Service
This mode is used by fine dining restaurants, where customers sit at a table while a server takes orders at the table side. The server carries dishes and drinks directly at the table. This mode allows for complete or partial order taking at the client's request. Dishes or drinks can be sent by intervals to the kitchen in order to synchronize preparation and improve the quality of service. The payment is generally processed after the consumption of the items, at the request of the customer.
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