# Veloce First Start and License Activation

Before your Veloce system can be used, the software needs to be activated using an activation key, which consists of a 4 to 6 digits Serial Number and a 16 to 20 digits Usage Key.

{% hint style="info" %}
IMPORTANT! This information is provided with the purchase of a Veloce software license or during the creation of a Veloce reseller account. If you did not receive this information, please contact your sales representative at PayFacto. If you are a PayFacto employee, contact your manager to obtain a license.
{% endhint %}

***

### Veloce Back-Office - First Start

Double-click on the Veloce Back-Office shortcut which was created earlier.

On the first start, the software will update itself and will search for an activation key.

<figure><img src="/files/W4YlLVtN2G2Mbj47E8nG" alt=""><figcaption></figcaption></figure>

UAC prompts may also appear. Be sure to click Yes if you see these messages, otherwise Veloce will be setup as a Keyless Demo.

![UAC - PowerShell](https://documentation.payfacto.com/POS/Veloce/assets/images/Chap02_Veloce_Install/FirstStartandLicense/02-PowerShellprompt.gif)

You will eventually see an INVALID LICENSE! error message. Click OK.

![Invalid License message](https://documentation.payfacto.com/POS/Veloce/assets/images/Chap02_Veloce_Install/FirstStartandLicense/04-INVALIDLICENSE.gif)

Once the login screen appears, it will also mention that your license is expired or invalid. Do not type anything in the Password field. Simply click OK.

![Login with expired license](https://documentation.payfacto.com/POS/Veloce/assets/images/Chap02_Veloce_Install/FirstStartandLicense/03-Logon-ExpiredLicense.gif)

A limited version of the Veloce Back-Office software will be displayed, with only a few basic functions.

![Veloce Back-Office with limited options](https://documentation.payfacto.com/POS/Veloce/assets/images/Chap02_Veloce_Install/FirstStartandLicense/04-VeloceBO-LimitedView.gif)

***

### Veloce License Activation

Click on Setup / Utilities.

![Setup / Utilities Icon](https://documentation.payfacto.com/POS/Veloce/assets/images/Chap02_Veloce_Install/FirstStartandLicense/04a-SetupUtilitiesIcon.gif)

Click on the Tools menu and select the Installed Licenses... option.

![Tools Menu](https://documentation.payfacto.com/POS/Veloce/assets/images/Chap02_Veloce_Install/FirstStartandLicense/05-InstalledLicenses.gif)

Before activation, the window is almost empty.

Type in (or copy/paste) the 16-20 digit Usage Key and click on the Activate button.

![Usage Key Entry](https://documentation.payfacto.com/POS/Veloce/assets/images/Chap02_Veloce_Install/FirstStartandLicense/06-EnterUsagekey.gif)

Once the license activation is completed, the Usage Key field will become grayed out. At the same time, the serial number and the list of installed modules will be populated.

![License Activated](https://documentation.payfacto.com/POS/Veloce/assets/images/Chap02_Veloce_Install/FirstStartandLicense/07-LicenseActivated.gif)

{% hint style="warning" %}
IMPORTANT! Once the license is activated, any further modification or reactivation needs to be carried out using a distributor user account. If you don't have this type of account and require modifications or a reactivation of your license, please contact PayFacto technical support.
{% endhint %}

The Veloce Back-Office software is now activated.

The next step will be to start the Veloce server for the first time and add permissions in the Windows Defender Firewall.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
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```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
