# Deleting Personalized Messages

You can easily remove your existing header or footer to enter a new one, or to leave the receipts blank.

#### **To a delete the receipt header:**

1. Touch the **Action** button on the main screen.  <img src="https://documentation.payfacto.com/PF_GiftCard_DataCandy/UG/CA-EN/assets/images/image3.png" alt="Action" data-size="line">
2. Touch **Settings**.  <img src="https://documentation.payfacto.com/PF_GiftCard_DataCandy/UG/CA-EN/assets/images/image19.png" alt="Transactions" data-size="line">
3. Enter the Admin password and touch **OK**.
4. In the **General** section, touch the **Printer Options**.

![Printer options](https://documentation.payfacto.com/PF_GiftCard_DataCandy/UG/CA-EN/assets/images/image31.png)

5. Scroll down to the **Merchant header** section.
6. Touch **Merchant header Value Reset**.

![Merchant header value reset](https://documentation.payfacto.com/PF_GiftCard_DataCandy/UG/CA-EN/assets/images/image48.png)\
The **Merchant name**, **Merchant street address**, **Merchant city province**, and **Extra receipt** fields are cleared.

7. Touch the **Back** icon to return to the main screen. ![Back icon](https://documentation.payfacto.com/PF_GiftCard_DataCandy/UG/CA-EN/assets/images/image21.png)

#### **To a delete the receipt footer:**

1. Touch the **Action** button on the main screen.  <img src="https://documentation.payfacto.com/PF_GiftCard_DataCandy/UG/CA-EN/assets/images/image3.png" alt="Action" data-size="line">
2. Touch **Settings**.  <img src="https://documentation.payfacto.com/PF_GiftCard_DataCandy/UG/CA-EN/assets/images/image19.png" alt="Transactions" data-size="line">
3. Enter the Admin password and touch **OK**.
4. In the **General** section, touch the **Printer Options**.

![Printer options](https://documentation.payfacto.com/PF_GiftCard_DataCandy/UG/CA-EN/assets/images/image31.png)

5. Scroll down to the **Footer** section.
6. Touch Footer **Value Reset**.

![Footer value reset](https://documentation.payfacto.com/PF_GiftCard_DataCandy/UG/CA-EN/assets/images/image49.png)\
The **Footer Line 1**, **Footer Line 2**, **Footer Line 3**, and **Footer Line 4** are cleared.

7. Touch the **Back** icon to return to the main screen. ![Back icon](https://documentation.payfacto.com/PF_GiftCard_DataCandy/UG/CA-EN/assets/images/image21.png)


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