Forgotten Passwords

Forgotten Passwords

If a user forgets a password, the password reset procedure depends on the terminal user profile. The following table explains who can reset which password and which procedure to use:

Terminal user

Who can reset

What to do

Administrator

PayFacto Support

The Administrator password can only be reset with a Superuser password, which requires the assistance of Technical Support.

Refer to the Obtaining Support procedure.

Merchant

Administrator

A Merchant password can be reset using the Admin password.

Refer to the Change Merchant Password procedure.

Operator

Administrator or Merchant

Operator passwords can be reset using the Admin or Merchant password.

Refer to the Change Operator Password procedure.

Last updated

Logo

© 2024 PayFacto, Inc. All rights reserved.