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  • TERMINALS
    • Mobile
      • PAX A920
        • Terminal Overview
        • Terminal Setup and Configuration
        • Terminal Activation
        • Terminal Usage
      • PAX A920 Pro
        • Terminal Overview
        • Initial Terminal Configuration
        • Terminal Activation
        • Working with the Terminal
      • A920 / A920 Pro Accessories
        • PAX A920 - A920 Pro Terminal Charging Base Installation Guide
          • Charging Base Overview
          • Charging Base Installation
          • Using the Charging Base
        • PAX A920 Multi-Terminal (5) Charging Base Installation Guide
          • Charging Base Overview
          • Charging Base Installation
          • Using the Charging Base
    • Countertop
      • PAX A80
        • A80 Spec
        • A80 Setup Guide
          • Introduction
          • A80 Terminal Overview
            • Overview
            • Terminal Hardware
            • A80 Communication Ports
          • Terminal Setup and Configuration
            • Installing the Printer Paper
            • Connect the Terminal Cables
            • Configuring the Terminal Display Language
            • Configuring the Terminal Network Connections
            • Configuring the Terminal Ethernet Connection
            • Configuring the Terminal Wi-Fi Connection
          • Terminal Activation
            • Overview
            • Activate Terminal
            • Set Passwords
          • Working with the Terminal
            • Powering the Terminal On or Off
            • Terminal Input Options
            • Replacing the Printer Paper
            • Card Payment Options
        • Accessories
          • Introduction
          • Installing the T Bracket
          • Cable Installation
      • Pax A35 CA
        • Introduction
          • A35 Terminal Overview
          • Terminal Hardware
          • A35 Communication Ports
        • Terminal Setup and Configuration
          • Connect the Multi-Function Cable
          • Power On the Terminal
          • Configure the Terminal Display Language
          • Configuring the Terminal Network Connections
          • Configuring the Terminal Ethernet Connection
          • Configuring the Terminal Wi-Fi Connection
        • Terminal Activation
          • Overview
          • Activate Terminal
          • Set Passwords
        • Terminal Usage
          • Powering the Terminal On or Off
          • Terminal Input Options
          • Card Payment Options
    • Unattended
      • PAX IM30 (Canada Only)
        • Terminal Overview
        • Terminal Setup and Configuration
        • Terminal Activation
        • Terminal Installation and Maintenance
        • Terminal Usage
  • APPLICATIONS
    • Secure Payment
      • Terminal Activation User Guide
      • App to App Module User Guide
        • App to App Application
          • Configuration Settings
          • Transaction Management
          • Configure Tipping Options
          • Configure Cashback Options
          • Configure Printing Options
          • Configure Password Options
          • Help and Training Tools
        • Tasks and How-tos
          • Transaction Workflow
          • Switch to Standalone Mode
          • Gift Card Transactions
      • Gateway Module User Guide
        • Overview - Gateway Module
        • Gateway Application
          • Configuration Settings
          • Connection Settings
          • Transaction Management
          • Configure Tipping Options
          • Configure Cashback Options
          • Configure Printing Options
          • Configure Password Options
          • Help and Training Tools
        • Tasks and How-Tos
          • Full Transaction Workflow
          • Switch to Standalone Mode/Switch Back
          • GiftCard Transactions
      • Payment Standalone Mode
        • Payment Module
        • Transactions
          • Card Sale No Tip/With Tip
          • Debit Sale With Cashback
          • Pre-Authorization/Increment/Completion
          • Reimbursing a Sale
          • Credit Account Verification
          • Force Post
          • Cash Sale
          • Search for a Transaction
          • Process a Settlement
          • Manual Transactions
          • Gift Card Transactions
        • Tipping
        • Cashback
        • Operator Management
        • Passwords
        • Printing Options
        • Terminal Configuration
          • Display language and Theme settings
          • Select Accepted Card Type
          • Application Exit Password
          • Automatic Invoice Numbering
          • Confirmation Screen on Void or Pre-authorization Completion
          • Customer Payment Method Selection
          • Auto Start Secure Payment
          • Terminal Reboot
          • Contactless Transactions
          • Automatic Report Printing
          • Test Network Connection
          • Download Terminal Configuration
        • Reporting
        • Help and Training Tools
      • Application SecurePay Module
        • Overview
        • Requirements
        • STPI Secure Installation
        • Maitre'D Configuration
          • Electronic Funds Transfer Setup
          • Assign a Payment Terminal
          • Main Media Type for SecurePay
          • Media Type mappings
          • Generic Media Type mapping
          • Employee Configurations
        • SecurePay Application
          • Configuration Settings
          • Accessing Configuration Settings
          • Connection Settings
          • Duplicate Transaction Options
          • Table Search Options
          • Split Calculation Options
          • Select POS Type
          • Transaction Management
            • Transaction Management
            • Search for a Transaction
            • Print Detailed Transaction Report
            • Print Batch Summary Report
          • Configure Tipping Options
            • Tipping and Cashback
            • Tipping
            • Cashback
          • Configure Printing Options
            • Enable Transaction Receipt Printing
            • Enable Merchant Transaction Receipt
            • Select Printout Contrast Level
            • Select Which Transactions to Print
            • Reprint a Transaction Receipt
            • Enable Personalized Message on Receipt Footer
            • Configure Personalized Footer Message
            • Edit or Delete Personalized Footer Message
            • Disable Personalized Message on Receipt Footer
            • Disable Merchant Transaction Receipt
            • Disable Transaction Receipt Printing
          • Configure Password Options
            • Passwords
            • Understanding Password Hierarchy
            • Password Requirements
            • Incorrect Password Entries
            • Forgotten Passwords
            • Change Administrator Password
            • Change Merchant Password
            • Password Protection for Functions and Transactions
            • Reimbursement Passwords
            • Sales Transaction Passwords
            • Application Exit Password
          • Help and Training Tools
            • Training Mode
            • Enable Training Mode
            • Disable Training Mode
            • Getting Support
            • Exiting the Application
            • About Secure Payment
        • Payment Process
          • Payment process initiated by the POS
          • Working with Tips
          • Gift Card Transactions
        • Troubleshooting
      • Application SecureTable Module
        • Overview
        • Requirements
        • STPI Secure Installation
          • Installation Process Overview
          • Install Microsoft .NET Framework 3.5 SP1
          • Install Java for Windows
          • Install the STPISecure Client software
          • Activate the STPI Secure License
          • Start the STPI Client for the first time
          • Configure the STPI Client as a Service
        • Maitre'D Configuration
          • Maitre'D Electronic Funds Transfer Module Setup
          • Media Type mappings for SecureTable or SecurePay
          • Generic Media Type mapping for SecureTable or SecurePay
        • SecureTable Application
          • Configuration Settings
          • Accessing Configuration Settings
          • Connection Settings
          • Duplicate Transaction Options
          • Table Search Options
          • Split Calculation Options
          • Select POS Type
          • Transaction Management
            • Transaction Management
            • Search for a Transaction
            • Print Detailed Transaction Report
            • Print Batch Summary Report
          • Configure Tipping Options
            • Tipping and Cashback
            • Tipping
            • Cashback
          • Configure Printing Options
            • Printing Options
            • Enable Transaction Receipt Printing
            • Enable Merchant Transaction Receipt
            • Select Printout Contrast Level
            • Select Which Transactions to Print
            • Reprint a Transaction Receipt
            • Enable Personalized Message on Receipt Footer
            • Configure Personalized Footer Message
            • Edit or Delete Personalized Footer Message
            • Disable Personalized Message on Receipt Footer
            • Disable Merchant Transaction Receipt
            • Disable Transaction Receipt Printing
          • Configure Password Options
            • Passwords
            • Understanding Password Hierarchy
            • Password Requirements
            • Incorrect Password Entries
            • Forgotten Passwords
            • Change Administrator Password
            • Change Merchant Password
            • Password Protection for Functions and Transactions
            • Reimbursement Passwords
            • Sales Transaction Passwords
            • Application Exit Password
          • Help and Training Tools
            • Training Mode
            • Enable Training Mode
            • Disable Training Mode
            • Getting Support
            • Exiting the Application
            • About Secure Payment
        • Payment Process
          • SecureTable Full Transaction Workflow
          • Working with Tips
          • Voids
          • Gift Card Transactions
            • Supported Gift Card Transactions
            • Gift Card Processing Workflow
            • Processing a Sale with Gift Cards
            • Processing a Refund with Gift Cards
        • Tasks and How-tos
          • Task: Add an APN to your Android Payment Terminal
          • Task: Configure Port Forwarding
          • Switch to Standalone Mode
          • Switch Back from Standalone Payment Mode
        • Troubleshooting
          • Microsoft .NET Framework 3.5 is missing
          • Java is missing
    • Payfacto Gift Powered By Freebees
      • Installation and Configuration
      • Standalone Operation
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      • Integrated Operation
      • Application Management
      • Loyalty and Reward Configuration
      • Gift Card Configuration
      • Card Reader Configuration
      • Application Security
      • Printing
    • PayFacto Gift - DataCandy
      • Introduction
      • Transactions
      • Application Configuration
      • Operator Management
      • Printing
        • Configuring Transaction Printing Options
        • Additional Printing Options
        • Add Personalized Receipt Header
        • Add Personalized Receipt Footer
        • Edit Personalized Messages
        • Deleting Personalized Messages
      • Passwords
        • Understanding Passwords
        • Incorrect Password Entries
        • Forgotten Passwords
        • Change an Operator's Password
        • Change the Administrator Password
        • Password Protection for Transactions
        • Require Password for Manual Gift Card Entry
      • Reporting
  • GENERAL INFORMATION
    • Chargebacks
      • Chargeback Flow
      • Visa Dispute Response Codes (Visa, 2018)
      • Mastercard Dispute Response Codes (Mastercard, 2022)
      • Glossary – Chargebacks
      • Chargebacks FAQ’s
    • Protection Against Fraud
    • Card Brand Network Fee Updates
  • TRAINING
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On this page
  • Initial Terminal Configuration
  • Charging the Terminal
  • Installing the Printer Paper
  • Configuring the Terminal Network Connections
  • Installing the SIM Card
  • Configuring the Terminal Wi-Fi Connection
  • Configuring the Terminal Display Language

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  1. TERMINALS
  2. Mobile
  3. PAX A920 Pro

Initial Terminal Configuration

PreviousTerminal OverviewNextTerminal Activation

Last updated 1 year ago

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Initial Terminal Configuration

Charging the Terminal

After you remove the terminal and accessories from the box, you need to charge the terminal before you can use it. The pre-installed battery has a protective cover on the contacts to prevent the possibility of a short circuit during transport.

To charge the terminal:

  1. Turn the terminal over.

  2. On the back of the terminal at the bottom, slide the battery cover locking switch to the right.

  3. Lift the battery cover off the terminal. You should notice a plastic tab at the top of the battery.

  1. Lift the battery from the terminal and remove the plastic tab.

  2. Re-install the battery and push on the bottom of the battery to seat it correctly.

  3. Re-install the battery cover on the terminal and slide the lock switch to the lock position on the left and turn the terminal over.

  1. Insert the USB cable in the AC outlet and connect the outlet to an AC plug.

  2. Insert the USB Type-C connector in the terminal’s charging port, located on the left side, below the Volume control button. The terminal begins charging.

NOTE: The terminal’s charging port may have a protective cover; you will need to remove it before inserting the USB Type-C connector.


Installing the Printer Paper

If the supplied roll of printer paper was not already installed in the terminal when you received it, you will need to install it before you can print any transaction receipts.

TIP: This procedure also applies to replacing a roll of printer paper.

To install the printer paper:

  1. On the back of the terminal near the top, lift the lever to unlock and open the printer cover.

NOTE: The printer cover opens on a hinge, it does not come off the terminal.

  1. The paper tray contains an illustration of how to install the roll of paper.

IMPORTANT! Make sure the paper unrolls from the back of the roll, otherwise the printer will be unable to print the transaction receipt.

  1. Close the printer cover until it snaps into place and remove any excess paper.


Configuring the Terminal Network Connections

The terminal requires a network connection to communicate with the payment processor server to process transactions.

The PAX A920 Pro is a mobile payment terminal that can connect to mobile (LTE) and wireless (Wi-Fi) networks.

Mobile network access is required for delivery and transportation use, but it can also serve as a backup connection if your Wi-Fi network reception is unreliable in certain areas.


Installing the SIM Card

If you plan to use your terminal outside of your usual wi-fi network, you need to install the mobile SIM card, provided by PayFacto or your mobile communications provider. The SIM card will connect you to a mobile network, allowing you to process payments anywhere the terminal has reception. Mobile network access can also serve as a backup connection if your wi-fi network reception is unreliable in certain areas. The terminal uses the micro-SIM card size.

To install the mobile SIM card:

  1. Make sure the terminal is powered off and turn the terminal over.

  2. On the back of the terminal at the bottom, slide the battery cover locking switch to the right.

  3. Lift the battery cover off the terminal.

  4. Lift the battery from the terminal to remove and set aside.

  5. The terminal has illustrations for the different cards it can accept. Insert your SIM card in the space identified as SIM1 so the diagonal corner is facing the top left side.

IMPORTANT! The SIM card goes into the lower space and should not require great force to insert.

  1. Re-install the battery and push on the bottom of the battery to seat it correctly.

  2. Re-install the battery cover on the terminal and slide the lock switch to the lock position on the left.

  1. Power on the terminal by pressing and holding the Power button for 3 seconds.

The terminal should identify the SIM card and configure the mobile network settings automatically.


Configuring the Terminal Wi-Fi Connection

This section explains how to turn Wi-Fi on and connect to your network.

To connect to your wireless network:

  1. On the Settings screen, touch the Please Input Password field and use the keypad to type the password: either pax9876@@ or 9876.

  2. On the Settings page, touch Network & Internet.

  3. On the Network & Internet page, touch Wi-Fi.

  4. On the Wi-Fi page, if Wi-Fi is Off, touch the toggle to turn it on. If Wi-Fi is already on, a list of available networks appears.

  5. From the list of available networks, touch the name of the network you want to connect to.

  6. Enter the password for the selected network and touch CONNECT.

TIP: You can touch Show password before typing to ensure you are entering the password correctly.


Configuring the Terminal Display Language

By default, the terminal displays all information in English. This procedure explains how to change the terminal’s display language if necessary.

IMPORTANT! Selecting a different language changes all text that appears on the terminal.

To change the terminal display language:

  1. On the Settings screen, touch the Please Input Password field and use the keypad to type the password: either pax9876@@ or 9876.

  2. On the Settings page, scroll to the bottom and touch System.

  3. On the System page, touch Languages & input.

  4. On the Languages & input page, touch Languages.

  5. On the Language preferences page, touch Add a language.

  6. On the Add a language page, scroll to and touch the desired language.

NOTE: If the language has localized variants, select the appropriate regional option for your country.

  1. If the selected language does not appear automatically, you can drag the language to the top of the list, as shown below:

Place the roll of printer paper in the paper tray, leaving about 2 inches (5 cm) of paper beyond the printer's cutter.

SIM card sizes

NOTE: If you plan to use your terminal only on your wi-fi network, you can skip this procedure and proceed directly to .

On the terminal’s main screen, touch the Settings icon.

Touch the checkmark icon on the keypad when you are done and touch OK.

After the terminal displays Connected for the selected network, touch the Back icon to return to the Network & Internet page.

On the terminal’s main screen, touch the Settings icon.

Touch the checkmark icon on the keypad when you are done and touch OK.

Installing the SIM Card
Configuring the Terminal Wi-Fi Connection
Configuring the Terminal Wi-Fi Connection