Search for a Transaction

Search for a Transaction

You can search for transactions on the terminal to view the details about one or more transactions. If you have multiple terminals operating under the same merchant ID (MID), all transactions from all terminals appear in the list with the most recent transaction at the top of the list. You can search for transactions in the current (open) batch as well as from previous batches.

NOTE: Because all of a merchant's transactions processed on all terminals are saved immediately to the server, the list of transactions may be quite long.

TIP: If you find it difficult to locate a specific transaction from an individual terminal, you may choose to restrict the search function to only display transactions performed on each individual terminal.

To restrict the transaction display to only those processed by the terminal, you must contact PayFacto support to request that your merchant profile displays only transactions processed on individual terminals by activating the Terminal Only Reports function. This will restrict transaction searching to individual terminals.

To search for a transaction:

1. From the main screen, touch the Menu button.

2. Enter the merchant password and touch Confirm.

3. In the Transaction management section, touch Transaction History.

4. Touch the Search button.

5. Enter one or more of the following search criteria:

   • An invoice number in the Invoice number field

   • An authorization code in the Authorization code field

   • Touch the Time range field to select a date range for the desired transaction; touch Save to search using the selected date range

6. Touch the Search button. The terminal returns any transaction that meets the selected search criteria.

7. Touch the desired transaction to display the details.