Equipment breakdown
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In the event that the user needs to cancel a print job, the system will display a warning message.
If the print was canceled due to a major equipment failure that cannot be quickly repaired, the merchant must contact the Operational Support Division for Operators.
Here are the hours of operation and phone numbers:
By phone:
Monday, Tuesday, Thursday, and Friday: 8:30 AM – 4:30 PM
Wednesday: 10:00 AM – 4:30 PM Phone numbers:
418-652-6014 for the Quebec region
514-287-2014 for the Montreal region
1-855-271-0519 (toll-free) for all other regions
