> For the complete documentation index, see [llms.txt](https://docs.payfacto.com/formation-client/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.payfacto.com/formation-client/pos/veloce-part-1-web-srm-introduction/part-3-operations/equipment-breakdown.md).

# Equipment breakdown

In the event that the user needs to cancel a print job, the system will display a warning message.

<figure><img src="https://2089727830-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FCgT3zXok1pw6OsvPNxRF%2Fuploads%2F7QTDQHK7hSttfu0TGd6X%2FMEV%20WEB%20-%20Veloce%20Bris%20d%E2%80%99%C3%A9quipement.png?alt=media&amp;token=c9ee1170-c47c-44d0-ae6a-c634d4eda579" alt=""><figcaption></figcaption></figure>

If the print was canceled due to a major equipment failure that cannot be quickly repaired, the merchant must contact the Operational Support Division for Operators.

<figure><img src="https://2089727830-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FCgT3zXok1pw6OsvPNxRF%2Fuploads%2FbIFZMlAIT5Lkb5jVf8iH%2FRevenue%20Quebec%20Logo.svg?alt=media&amp;token=38b0887c-de8d-4359-8445-15e4f1e28e24" alt=""><figcaption></figcaption></figure>

Here are the hours of operation and phone numbers:

By phone:

&#x20;                     Monday, Tuesday, Thursday, and Friday: 8:30 AM – 4:30 PM&#x20;

&#x20;                     Wednesday: 10:00 AM – 4:30 PM Phone numbers:

* 418-652-6014 for the Quebec region&#x20;
* 514-287-2014 for the Montreal region&#x20;
* 1-855-271-0519 (toll-free) for all other regions