> For the complete documentation index, see [llms.txt](https://docs.payfacto.com/formation-client/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.payfacto.com/formation-client/pos.md). # POS - [Maitre'D - Partie 1 - Introduction MEV WEB](https://docs.payfacto.com/formation-client/pos/maitred-partie-1-introduction-mev-web.md) - [Partie 2 - Configurations](https://docs.payfacto.com/formation-client/pos/maitred-partie-1-introduction-mev-web/partie-2-configurations.md) - [Restrictions](https://docs.payfacto.com/formation-client/pos/maitred-partie-1-introduction-mev-web/partie-2-configurations/restrictions.md) - [Produits avec alcool (ajout d’une division)](https://docs.payfacto.com/formation-client/pos/maitred-partie-1-introduction-mev-web/partie-2-configurations/produits-avec-alcool-ajout-dune-division.md) - [Ajout d’un mode de paiement](https://docs.payfacto.com/formation-client/pos/maitred-partie-1-introduction-mev-web/partie-2-configurations/ajout-dun-mode-de-paiement.md) - [Partie 3 - Operations](https://docs.payfacto.com/formation-client/pos/maitred-partie-1-introduction-mev-web/partie-3-operations.md) - [Annulations](https://docs.payfacto.com/formation-client/pos/maitred-partie-1-introduction-mev-web/partie-3-operations/annulations.md) - [Mode de paiement : Parti sans payer](https://docs.payfacto.com/formation-client/pos/maitred-partie-1-introduction-mev-web/partie-3-operations/mode-de-paiement-parti-sans-payer.md) - [Commande en ligne](https://docs.payfacto.com/formation-client/pos/maitred-partie-1-introduction-mev-web/partie-3-operations/commande-en-ligne.md) - [Livraison](https://docs.payfacto.com/formation-client/pos/maitred-partie-1-introduction-mev-web/partie-3-operations/livraison.md) - [Mode hors ligne](https://docs.payfacto.com/formation-client/pos/maitred-partie-1-introduction-mev-web/partie-3-operations/mode-hors-ligne.md) - [Panne d’équipement](https://docs.payfacto.com/formation-client/pos/maitred-partie-1-introduction-mev-web/partie-3-operations/panne-dequipement.md) - [Renouvellement du certificat](https://docs.payfacto.com/formation-client/pos/maitred-partie-1-introduction-mev-web/partie-3-operations/renouvellement-du-certificat.md) - [Partie 4 - Rapports et factures](https://docs.payfacto.com/formation-client/pos/maitred-partie-1-introduction-mev-web/partie-4-rapports-et-factures.md) - [Rapports](https://docs.payfacto.com/formation-client/pos/maitred-partie-1-introduction-mev-web/partie-4-rapports-et-factures/rapports.md) - [La facture MEV-WEB](https://docs.payfacto.com/formation-client/pos/maitred-partie-1-introduction-mev-web/partie-4-rapports-et-factures/la-facture-mev-web.md) - [Partie 5 - Prochaines étapes et support](https://docs.payfacto.com/formation-client/pos/maitred-partie-1-introduction-mev-web/partie-5-prochaines-etapes-et-support.md) - [Compensation financière MEV physique](https://docs.payfacto.com/formation-client/pos/maitred-partie-1-introduction-mev-web/partie-5-prochaines-etapes-et-support/compensation-financiere-mev-physique.md) - [Programme de récupération MEV physique](https://docs.payfacto.com/formation-client/pos/maitred-partie-1-introduction-mev-web/partie-5-prochaines-etapes-et-support/programme-de-recuperation-mev-physique.md) - [Liste des contacts importants MEV WEB](https://docs.payfacto.com/formation-client/pos/maitred-partie-1-introduction-mev-web/partie-5-prochaines-etapes-et-support/liste-des-contacts-importants-mev-web.md) - [Partie 3 - Livraison et commande en ligne](https://docs.payfacto.com/formation-client/pos/maitred-partie-1-introduction-mev-web/partie-3-livraison-et-commande-en-ligne.md) - [Enregistrer la station de travail POS](https://docs.payfacto.com/formation-client/pos/maitred-partie-1-introduction-mev-web/enregistrer-la-station-de-travail-pos.md) - [Avec chauffeur](https://docs.payfacto.com/formation-client/pos/maitred-partie-1-introduction-mev-web/avec-chauffeur.md) - [Répartiteur](https://docs.payfacto.com/formation-client/pos/maitred-partie-1-introduction-mev-web/repartiteur.md) - [Bris d'équipement](https://docs.payfacto.com/formation-client/pos/maitred-partie-1-introduction-mev-web/bris-dequipement.md) - [Divers types de factures](https://docs.payfacto.com/formation-client/pos/maitred-partie-1-introduction-mev-web/divers-types-de-factures.md) - [Remboursements](https://docs.payfacto.com/formation-client/pos/maitred-partie-1-introduction-mev-web/remboursements.md) - [Partie 5 - Factures MEV WEB](https://docs.payfacto.com/formation-client/pos/maitred-partie-1-introduction-mev-web/partie-5-factures-mev-web.md) - [Ajout fonctions MEV-WEB à un dossier employé](https://docs.payfacto.com/formation-client/pos/maitred-partie-1-introduction-mev-web/ajout-fonctions-mev-web-a-un-dossier-employe.md) - [Maitre'D - Part 1 - WEB SRM Introduction](https://docs.payfacto.com/formation-client/pos/maitred-part-1-web-srm-introduction.md) - [Part 2 - Configurations](https://docs.payfacto.com/formation-client/pos/maitred-part-1-web-srm-introduction/part-2-configurations.md) - [Restrictions](https://docs.payfacto.com/formation-client/pos/maitred-part-1-web-srm-introduction/part-2-configurations/restrictions.md) - [Products with alcohol (adding a division)](https://docs.payfacto.com/formation-client/pos/maitred-part-1-web-srm-introduction/part-2-configurations/products-with-alcohol-adding-a-division.md) - [Adding a payment method](https://docs.payfacto.com/formation-client/pos/maitred-part-1-web-srm-introduction/part-2-configurations/adding-a-payment-method.md) - [Part 3 - Operations](https://docs.payfacto.com/formation-client/pos/maitred-part-1-web-srm-introduction/part-3-operations.md) - [Cancellations](https://docs.payfacto.com/formation-client/pos/maitred-part-1-web-srm-introduction/part-3-operations/cancellations.md) - [Payment method: Left without paying](https://docs.payfacto.com/formation-client/pos/maitred-part-1-web-srm-introduction/part-3-operations/payment-method-left-without-paying.md) - [Online order](https://docs.payfacto.com/formation-client/pos/maitred-part-1-web-srm-introduction/part-3-operations/online-order.md) - [Delivery](https://docs.payfacto.com/formation-client/pos/maitred-part-1-web-srm-introduction/part-3-operations/delivery.md) - [Offline mode](https://docs.payfacto.com/formation-client/pos/maitred-part-1-web-srm-introduction/part-3-operations/offline-mode.md) - [Equipment failure](https://docs.payfacto.com/formation-client/pos/maitred-part-1-web-srm-introduction/part-3-operations/equipment-failure.md) - [Certificate renewal](https://docs.payfacto.com/formation-client/pos/maitred-part-1-web-srm-introduction/part-3-operations/certificate-renewal.md) - [Part 4 - Reports and invoices](https://docs.payfacto.com/formation-client/pos/maitred-part-1-web-srm-introduction/part-4-reports-and-invoices.md) - [Reports](https://docs.payfacto.com/formation-client/pos/maitred-part-1-web-srm-introduction/part-4-reports-and-invoices/reports.md) - [WEB SRM Invoices](https://docs.payfacto.com/formation-client/pos/maitred-part-1-web-srm-introduction/part-4-reports-and-invoices/web-srm-invoices.md) - [Part 5 - Next steps and support](https://docs.payfacto.com/formation-client/pos/maitred-part-1-web-srm-introduction/part-5-next-steps-and-support.md) - [Financial compensation for physical SRM](https://docs.payfacto.com/formation-client/pos/maitred-part-1-web-srm-introduction/part-5-next-steps-and-support/financial-compensation-for-physical-srm.md) - [Physical SRM Recovery Program](https://docs.payfacto.com/formation-client/pos/maitred-part-1-web-srm-introduction/part-5-next-steps-and-support/physical-srm-recovery-program.md) - [List of important WEB SRM contacts](https://docs.payfacto.com/formation-client/pos/maitred-part-1-web-srm-introduction/part-5-next-steps-and-support/list-of-important-web-srm-contacts.md) - [Partie 3 - Livraison et commande en ligne](https://docs.payfacto.com/formation-client/pos/maitred-part-1-web-srm-introduction/partie-3-livraison-et-commande-en-ligne.md) - [Enregistrer la station de travail POS](https://docs.payfacto.com/formation-client/pos/maitred-part-1-web-srm-introduction/enregistrer-la-station-de-travail-pos.md) - [Avec chauffeur](https://docs.payfacto.com/formation-client/pos/maitred-part-1-web-srm-introduction/avec-chauffeur.md) - [Répartiteur](https://docs.payfacto.com/formation-client/pos/maitred-part-1-web-srm-introduction/repartiteur.md) - [Bris d'équipement](https://docs.payfacto.com/formation-client/pos/maitred-part-1-web-srm-introduction/bris-dequipement.md) - [Divers types de factures](https://docs.payfacto.com/formation-client/pos/maitred-part-1-web-srm-introduction/divers-types-de-factures.md) - [Remboursements](https://docs.payfacto.com/formation-client/pos/maitred-part-1-web-srm-introduction/remboursements.md) - [Partie 5 - Factures MEV WEB](https://docs.payfacto.com/formation-client/pos/maitred-part-1-web-srm-introduction/partie-5-factures-mev-web.md) - [Adding WEB SRM functions to an employee profile](https://docs.payfacto.com/formation-client/pos/maitred-part-1-web-srm-introduction/adding-web-srm-functions-to-an-employee-profile.md) - [Veloce - Partie 1 - Introduction MEV WEB](https://docs.payfacto.com/formation-client/pos/veloce-partie-1-introduction-mev-web.md) - [Partie 2 - Configurations](https://docs.payfacto.com/formation-client/pos/veloce-partie-1-introduction-mev-web/partie-2-configurations.md) - [Restrictions](https://docs.payfacto.com/formation-client/pos/veloce-partie-1-introduction-mev-web/partie-2-configurations/restrictions.md) - [Produits avec alcool (ajout d’une division)](https://docs.payfacto.com/formation-client/pos/veloce-partie-1-introduction-mev-web/partie-2-configurations/produits-avec-alcool-ajout-dune-division.md) - [Ajout d’un mode de paiement](https://docs.payfacto.com/formation-client/pos/veloce-partie-1-introduction-mev-web/partie-2-configurations/ajout-dun-mode-de-paiement.md) - [Partie 3 - Opérations](https://docs.payfacto.com/formation-client/pos/veloce-partie-1-introduction-mev-web/partie-3-operations.md) - [Annulations](https://docs.payfacto.com/formation-client/pos/veloce-partie-1-introduction-mev-web/partie-3-operations/annulations.md) - [Remboursements](https://docs.payfacto.com/formation-client/pos/veloce-partie-1-introduction-mev-web/partie-3-operations/remboursements.md) - [Mode de paiement : Parti sans payer ](https://docs.payfacto.com/formation-client/pos/veloce-partie-1-introduction-mev-web/partie-3-operations/mode-de-paiement-parti-sans-payer.md) - [Commande en ligne](https://docs.payfacto.com/formation-client/pos/veloce-partie-1-introduction-mev-web/partie-3-operations/commande-en-ligne.md) - [Commande manuelle](https://docs.payfacto.com/formation-client/pos/veloce-partie-1-introduction-mev-web/partie-3-operations/commande-manuelle.md) - [Livraison](https://docs.payfacto.com/formation-client/pos/veloce-partie-1-introduction-mev-web/partie-3-operations/livraison.md) - [Mode hors ligne](https://docs.payfacto.com/formation-client/pos/veloce-partie-1-introduction-mev-web/partie-3-operations/mode-hors-ligne.md) - [Panne d’équipement](https://docs.payfacto.com/formation-client/pos/veloce-partie-1-introduction-mev-web/partie-3-operations/panne-dequipement.md) - [Renouvellement du certificat](https://docs.payfacto.com/formation-client/pos/veloce-partie-1-introduction-mev-web/partie-3-operations/renouvellement-du-certificat.md) - [Partie 4 - Rapports et factures](https://docs.payfacto.com/formation-client/pos/veloce-partie-1-introduction-mev-web/partie-4-rapports-et-factures.md) - [Rapports](https://docs.payfacto.com/formation-client/pos/veloce-partie-1-introduction-mev-web/partie-4-rapports-et-factures/rapports.md) - [La facture MEV-WEB](https://docs.payfacto.com/formation-client/pos/veloce-partie-1-introduction-mev-web/partie-4-rapports-et-factures/la-facture-mev-web.md) - [Partie 5 - Prochaines étapes et support](https://docs.payfacto.com/formation-client/pos/veloce-partie-1-introduction-mev-web/partie-5-prochaines-etapes-et-support.md) - [Compensation financière MEV physique](https://docs.payfacto.com/formation-client/pos/veloce-partie-1-introduction-mev-web/partie-5-prochaines-etapes-et-support/compensation-financiere-mev-physique.md) - [Programme de récupération MEV physique](https://docs.payfacto.com/formation-client/pos/veloce-partie-1-introduction-mev-web/partie-5-prochaines-etapes-et-support/programme-de-recuperation-mev-physique.md) - [Liste des contacts importants MEV WEB](https://docs.payfacto.com/formation-client/pos/veloce-partie-1-introduction-mev-web/partie-5-prochaines-etapes-et-support/liste-des-contacts-importants-mev-web.md) - [Partie 3 - Livraison et commande en ligne](https://docs.payfacto.com/formation-client/pos/veloce-partie-1-introduction-mev-web/partie-3-livraison-et-commande-en-ligne.md) - [Partie 5 - Factures MEV WEB](https://docs.payfacto.com/formation-client/pos/veloce-partie-1-introduction-mev-web/partie-5-factures-mev-web.md) - [Enregistrer la station de travail PDV](https://docs.payfacto.com/formation-client/pos/veloce-partie-1-introduction-mev-web/enregistrer-la-station-de-travail-pdv.md) - [Répartiteur](https://docs.payfacto.com/formation-client/pos/veloce-partie-1-introduction-mev-web/repartiteur.md) - [Bris d'équipement](https://docs.payfacto.com/formation-client/pos/veloce-partie-1-introduction-mev-web/bris-dequipement.md) - [Divers types de factures](https://docs.payfacto.com/formation-client/pos/veloce-partie-1-introduction-mev-web/divers-types-de-factures.md) - [Parti sans payer](https://docs.payfacto.com/formation-client/pos/veloce-partie-1-introduction-mev-web/parti-sans-payer.md) - [Mode hors ligne](https://docs.payfacto.com/formation-client/pos/veloce-partie-1-introduction-mev-web/mode-hors-ligne.md) - [Ajout fonctions MEV-WEB à un dossier employé](https://docs.payfacto.com/formation-client/pos/veloce-partie-1-introduction-mev-web/ajout-fonctions-mev-web-a-un-dossier-employe.md) - [Veloce - Part 1 - WEB SRM Introduction](https://docs.payfacto.com/formation-client/pos/veloce-part-1-web-srm-introduction.md) - [Part 2 - Configurations](https://docs.payfacto.com/formation-client/pos/veloce-part-1-web-srm-introduction/part-2-configurations.md) - [Restrictions](https://docs.payfacto.com/formation-client/pos/veloce-part-1-web-srm-introduction/part-2-configurations/restrictions.md) - [Products with alcohol (addition of a division)](https://docs.payfacto.com/formation-client/pos/veloce-part-1-web-srm-introduction/part-2-configurations/products-with-alcohol-addition-of-a-division.md) - [Adding a payment method](https://docs.payfacto.com/formation-client/pos/veloce-part-1-web-srm-introduction/part-2-configurations/adding-a-payment-method.md) - [Adding WEB SRM functions to an employee profile](https://docs.payfacto.com/formation-client/pos/veloce-part-1-web-srm-introduction/part-2-configurations/adding-web-srm-functions-to-an-employee-profile.md) - [Part 3 - Operations](https://docs.payfacto.com/formation-client/pos/veloce-part-1-web-srm-introduction/part-3-operations.md) - [Refunds](https://docs.payfacto.com/formation-client/pos/veloce-part-1-web-srm-introduction/part-3-operations/refunds.md) - [Cancellations](https://docs.payfacto.com/formation-client/pos/veloce-part-1-web-srm-introduction/part-3-operations/cancellations.md) - [Payment method: Left without paying](https://docs.payfacto.com/formation-client/pos/veloce-part-1-web-srm-introduction/part-3-operations/payment-method-left-without-paying.md) - [Online order](https://docs.payfacto.com/formation-client/pos/veloce-part-1-web-srm-introduction/part-3-operations/online-order.md) - [Manual order](https://docs.payfacto.com/formation-client/pos/veloce-part-1-web-srm-introduction/part-3-operations/manual-order.md) - [Delivery](https://docs.payfacto.com/formation-client/pos/veloce-part-1-web-srm-introduction/part-3-operations/delivery.md) - [Offline mode](https://docs.payfacto.com/formation-client/pos/veloce-part-1-web-srm-introduction/part-3-operations/offline-mode.md) - [Equipment breakdown](https://docs.payfacto.com/formation-client/pos/veloce-part-1-web-srm-introduction/part-3-operations/equipment-breakdown.md) - [Certificate renewal](https://docs.payfacto.com/formation-client/pos/veloce-part-1-web-srm-introduction/part-3-operations/certificate-renewal.md) - [Part 4 - Reports and invoices](https://docs.payfacto.com/formation-client/pos/veloce-part-1-web-srm-introduction/part-4-reports-and-invoices.md) - [Reports](https://docs.payfacto.com/formation-client/pos/veloce-part-1-web-srm-introduction/part-4-reports-and-invoices/reports.md) - [WEB SRM Invoices](https://docs.payfacto.com/formation-client/pos/veloce-part-1-web-srm-introduction/part-4-reports-and-invoices/web-srm-invoices.md) - [Part 5 - Next steps and support](https://docs.payfacto.com/formation-client/pos/veloce-part-1-web-srm-introduction/part-5-next-steps-and-support.md) - [Financial compensation for physical SRM](https://docs.payfacto.com/formation-client/pos/veloce-part-1-web-srm-introduction/part-5-next-steps-and-support/financial-compensation-for-physical-srm.md) - [Physical SRM Recovery Program](https://docs.payfacto.com/formation-client/pos/veloce-part-1-web-srm-introduction/part-5-next-steps-and-support/physical-srm-recovery-program.md) - [List of important WEB SRM contacts](https://docs.payfacto.com/formation-client/pos/veloce-part-1-web-srm-introduction/part-5-next-steps-and-support/list-of-important-web-srm-contacts.md) - [Partie 3 - Livraison et commande en ligne](https://docs.payfacto.com/formation-client/pos/veloce-part-1-web-srm-introduction/partie-3-livraison-et-commande-en-ligne.md) - [Partie 5 - Factures MEV WEB](https://docs.payfacto.com/formation-client/pos/veloce-part-1-web-srm-introduction/partie-5-factures-mev-web.md) - [Enregistrer la station de travail PDV](https://docs.payfacto.com/formation-client/pos/veloce-part-1-web-srm-introduction/enregistrer-la-station-de-travail-pdv.md) - [Répartiteur](https://docs.payfacto.com/formation-client/pos/veloce-part-1-web-srm-introduction/repartiteur.md) - [Bris d'équipement](https://docs.payfacto.com/formation-client/pos/veloce-part-1-web-srm-introduction/bris-dequipement.md) - [Divers types de factures](https://docs.payfacto.com/formation-client/pos/veloce-part-1-web-srm-introduction/divers-types-de-factures.md) - [Parti sans payer](https://docs.payfacto.com/formation-client/pos/veloce-part-1-web-srm-introduction/parti-sans-payer.md) - [Mode hors ligne](https://docs.payfacto.com/formation-client/pos/veloce-part-1-web-srm-introduction/mode-hors-ligne.md)