Equipment failure

In the event that the user needs to cancel a print job, the system will display a warning message.

If the print was canceled due to a major equipment failure that cannot be quickly repaired, the merchant must contact the Operational Support Division.

Here are the hours of operation and phone numbers:

By phone:

Monday, Tuesday, Thursday, and Friday: 8:30 AM – 4:30 PM

Wednesday: 10:00 AM – 4:30 PM

• 418-652-6014, for the Quebec region

• 514-287-2014, for the Montreal region

• 1-855-271-0519 (toll-free), for any other region.