LogoLogo
FrançaisPayFacto homepageContact us
UK Docs Center
UK Docs Center
  • TERMINALS
    • Mobile
      • PAX A920
        • Terminal Overview
        • Terminal Setup and Configuration
        • Terminal Activation
        • Terminal Usage
      • PAX A920 Pro
        • Terminal Overview
        • Initial Terminal Configuration
        • Terminal Activation
        • Working with the Terminal
      • A920 / A920 Pro Accessories
        • PAX A920 - A920 Pro Terminal Charging Base Installation Guide
          • Charging Base Overview
          • Charging Base Installation
          • Using the Charging Base
        • PAX A920 Multi-Terminal (5) Charging Base Installation Guide
          • Charging Base Overview
          • Charging Base Installation
          • Using the Charging Base
    • Countertop
      • PAX A80
        • A80 Spec
        • A80 Setup Guide
          • Introduction
          • A80 Terminal Overview
            • Overview
            • Terminal Hardware
            • A80 Communication Ports
          • Terminal Setup and Configuration
            • Installing the Printer Paper
            • Connect the Terminal Cables
            • Configuring the Terminal Display Language
            • Configuring the Terminal Network Connections
            • Configuring the Terminal Ethernet Connection
            • Configuring the Terminal Wi-Fi Connection
          • Terminal Activation
            • Overview
            • Activate Terminal
            • Set Passwords
          • Working with the Terminal
            • Powering the Terminal On or Off
            • Terminal Input Options
            • Replacing the Printer Paper
            • Card Payment Options
        • Accessories
          • Introduction
          • Installing the T Bracket
          • Cable Installation
  • APPLICATIONS
    • SecureTable
      • SecureTable: Online User Manual
        • Overview
        • Requirements
        • STPI Secure Installation
          • Installation Process Overview
          • Install Microsoft .NET Framework 3.5 SP1
          • Install Java for Windows
          • Install the STPISecure Client software
          • Activate the STPI Secure License
          • Start the STPI Client for the first time
          • Configure the STPI Client as a Service
        • Maitre'D Configuration
          • Electronic Funds Transfer Module Setup
          • Media Type mappings for SecureTable or SecurePay
          • Generic Media Type mapping for SecureTable or SecurePay
        • SecureTable Application
          • SecureTable installation on Android Payment Terminals
          • SecureTable Application - Basic Navigation
          • SecureTable Application Configuration
          • SecureTable Functions
        • Payment Process
          • SecureTable Full Transaction Workflow
          • Working with Tips
          • Voids
        • Tasks-How To's
          • Task: Add an APN to your Android Payment Terminal
          • Task: Configure Port Forwarding
          • Task: Switch between Wifi and 4G/LTE
        • Troubleshooting
      • SecureTable Maitre'D Edition for TYRO
        • Introduction
        • Requirements
        • STPI Secure Installation
          • Install the STPISecure Client software
          • Activate the STPI Secure License
          • Start the STPI Client for the first time
          • Configure the STPI Client as a Service
        • Maitre'D Configuration
          • Electronic Funds Transfer (EFT) Interface setup
          • Media Type mappings for SecureTable
          • Generic Media Type mapping for SecureTable
        • SecureTable Application
          • SecureTable Installation on Android Payment Terminals
          • SecureTable Application - Basic Navigation
          • SecureTable Application Configuration
          • SecureTable Functions
        • Payment Process
          • General use of SecureTable to apply payments
          • Transaction workflow
          • Working with Tips
          • Voids
        • Tasks - How To's
          • Task: Add an APN to your Android Payment Terminal
          • Task: Configure Port Forwarding
          • Task: Switch between Wifi and 4G/LTE
        • Troubleshooting
          • Microsoft .NET Framework 3.5 is missing
          • Java is missing
    • SecurePay
      • Overview
      • Requirements
      • Use the STPI Secure Installer to install the RTI-SIPA plugin
        • Installation Process Overview
        • Install Microsoft .NET Framework 3.5 SP1
        • Install Java for Windows
        • Install the RTI-SIPA Plugin
      • Maitre'D Configuration
        • Electronic Funds Transfer Module Setup
        • Assign a Payment Terminal to POS Workstation
        • Main Media Type for SecurePay
        • Media Type Mappings for SecurePay
        • Generic Media Type Mapping For SecurePay
        • Employee Configurations
      • SecurePay Application
        • SecurePay Installation on Android Payment Terminals
        • SecurePay Application - Basic Navigation
        • SecurePay Application Configuration
        • SecurePay Functions
      • Payment Process
        • SecurePay Full Transaction Workflow
        • Working with Tips
      • Troubleshooting
  • PROTECTION AGAINST FRAUD
Powered by GitBook
LogoLogo

Legals

  • Terms & conditions

© 2024 PayFacto, Inc. All rights reserved.

On this page
  • Voids
  • Void Sale

Was this helpful?

Export as PDF
  1. APPLICATIONS
  2. SecureTable
  3. SecureTable: Online User Manual
  4. Payment Process

Voids

PreviousWorking with TipsNextTasks-How To's

Was this helpful?

Voids

SecureTable supports voids initiated by the POS system. To be able to use this feature, the POS system must support it as well.


Void Sale

The Void Sale operation consists in cancelling a sale transaction that was carried out in the current transaction batch. With this operation, the funds are returned to the customer.

IMPORTANT! Only transactions from the Current Batch can be voided. Transactions that belong to a closed batch cannot be voided. To refund a transaction belonging to a closed batch, see Refunds.

  1. Initiate the void from the POS system. The POS system should tell you which Terminal ID was used in the original transaction, as well as the original check or invoice number. The information should be available either on-screen or on a printed coupon.

  2. Locate the payment terminal with the appropriate Terminal ID (TID). On the SecureTable application, the terminal ID (TID) is displayed in green at the bottom of the home screen and consists of 8 digits.

  1. Logon to SecureTable with your employee number. There is no need to enter a table or check number, so simply touch OK without entering anything if

prompted for those.

  1. If there are voids to be treated, you will see a section for Voids at the top of the list of tables and checks. Touch the Voids box, which will display the list of pending voids

NOTE: If you don't see the Voids section, it means that no voids were initiated from the POS system, or your POS system does not support this feature with SecureTable

  1. Locate the box that represents the transaction you wish to void and touch it. If multiple pending voids are listed, use the invoice (check) number or reference number to locate the one you wish to process. Touch the VOID to .

  1. The payment application will display the transaction details. Verify that this is indeed the transaction you wish to void, then:

a. touch the green "I CONFIRM THE REQUEST" button to proceed, or;

b. Touch the red "CANCEL THE REQUEST" button to return to SecureTable. (This will return to the SecureTable Home Screen.)

  1. At this point, whether the customer will need to manipulate the payment terminal depends on the type of card used for the original payment.

a. For credit cards, no further manipulation is required and the void will be processed automatically.

b. For debit cards, hand the payment terminal to the customer. The customer will insert the original payment card and follow the prompts to process the void.

  1. Once the process is completed, the terminal will return to the SecureTable home screen.

.