Transactions

This section describes the different transactions you can perform on your terminal when in standalone mode (i.e.: the terminal is not communicating with a POS system).

The Secure Payment application's payment module supports multiple card reading methods including tap, insert, and swipe. The payment module also supports transactions where the operator enters the card information manually. Click on the transaction(s) you want to learn more about.

Tap, insert, and swipe transactions:

• Card Sale No Tip

• Card Sale With Tip

• Debit Sale - With Cashback

• Pre-Authorization

• Pre-Authorization Increment

• Pre-Authorization Completion

• Reimbursing a Sale

  • Void

  • Refund

• Credit Account Verification

• Force Post

• Cash Sale

• Search for a Transaction

• Process a Settlement

Manual card entry transactions:

• Manual Sale No Tip

• Manual Sale with Tip

• Manual Pre-Authorization

• Manual Refund

• Manual Credit Account Verification

• Manual Force Post

Don't miss these topics:

There are two types of reimbursements available:

The transaction you choose depends on when the original sale was processed.

Voiding a transaction provides a refund on a sales transaction that is still in the current batch of transactions (the terminal has not yet performed a settlement). Typically, a void transaction occurs the same day as the original sale; if the original purchase used a credit card, the customer does not need to present their card, only their copy of the transaction receipt.

If the original purchase used a debit card, the client needs to present their debit card in addition to their copy of the transaction receipt. When you void a credit card transaction, the customer does not see the original sale or the reimbursement on their statement; when you void a debit card transaction, the original sale and the reimbursement appear as two transactions on the statement.

Refunding a transaction occurs when the original sales transaction is part of a previously settled batch (the original transaction occurred one or more days prior to the reimbursement). A refund transaction requires that the client present their card and transaction receipt. after you refund a transaction, the customer will see the original sale and the refund as two separate lines on their statement.

Void

To void a sale:

1. From the main screen, touch Settings.

1. Enter the merchant password and touch Confirm.

2. In the Transaction management section, touch Transaction History.

1. Scroll to or search for the desired transaction to void.

1. Touch the desired transaction to display the details.

2. Touch Void.

1. If prompted, enter the requested password (admin or merchant) and then touch Confirm.

2. After voiding the sale, the terminal prints the merchant copy of the transaction receipt. To print the customer copy, touch Print receipt or touch No receipt if no customer copy is requested.

Refund

To refund a sale:

1. Take the original transaction receipt from the customer.

2. Touch the Operations menu and touch Refund.

The Transactions screen appears.

1. Scroll to or search for the desired transaction to refund.

1. Touch the desired transaction to display the details.

2. Touch Refund.

2. Use the number pad to enter the amount to refund and touch Confirm; you can enter either the full or a partial amount of the original transaction.

1. Hand the terminal to the customer or ask them to present the card used for the original transaction to tap, insert, or swipe their payment card.

2. Take the terminal back from the customer.

3. After authorizing the refund, the terminal prints the merchant copy of the transaction receipt. To print the customer copy, touch Print receipt or touch No receipt if no customer copy is requested.

4. Return the original transaction receipt to the customer.

Credit Account Verification

If desired, you can perform a credit account check on a client’s card before processing a transaction in order to confirm the validity of the card.

To verify a card's credit account:

1. Touch the Operations menu and touch Verify credit account.

2. Insert, swipe, or tap the payment card.

3. When the terminal receives the response, the screen displays the result and prints the merchant copy of the transaction receipt. To print the customer copy, touch Print receipt or touch No receipt if no customer copy is required.

Pre-Authorization

A pre-authorization allows you to authorize an estimated amount for the final total sale, setting aside (reserving) that amount on a client’s card prior to completing the transaction.

To pre-authorize an amount on a client’s card:

1. Touch Operations and touch Pre-Authorization from the menu.

1. Using the number pad, enter the amount to pre-authorize.

2. Touch OK. The Total Pre-Authorization screen appears.

1. Tap, insert, or swipe the payment card.

2. After confirming the pre-authorization, the terminal prints the merchant copy of the transaction receipt. To print the customer copy, touch Print receipt or touch No receipt if no customer copy is requested.

Pre-Authorization Increment

There may be times when you pre-authorize an amount of money on a client’s card, but you recognize that the final sale will be greater than the pre-athorized amount. In this situation, you can increase the pre-authorization by incrementing (adding) an additional amount. This increases the amount reserved on the customer's card, further reducing the available spending limit.

As with any pre-authorization, when you complete a pre-authorization, you release the unused funds earlier.

To increment an existing pre-authorization:

1. From the main screen, touch Settings.

1. Enter the merchant password and touch Confirm.

2. In the Transaction management section, touch Transaction History.

1. Scroll to or search for the desired pre-authorization transaction to complete.

1. Touch the desired transaction to display the details.

2. Touch Increment.

1. On the Increment amount screen, use the number pad, enter the amount to add to the existing pre-authorization and touch Confirm.

2. After confirming the new pre-authorization amount, the terminal prints the merchant copy of the transaction receipt. To print the customer copy, touch Print receipt or touch No receipt if no customer copy is requested.

Pre-Authorization Completion

When you pre-authorize an amount of money on a client’s card, the card issuer reserves that amount for a period that varies with each user and card issuer. This reserve (or freezing of funds) reduces the client’s available spending limit. If the pre-authorized amount is greater than the final sale, the unused portion of pre-authorized amount remains reserved until the card issuer releases the reserved funds. When you complete a pre-authorization, you release the unused funds earlier.

To complete a pre-authorization:

1. From the main screen, touch Settings.

1. Enter the merchant password and touch Confirm.

2. In the Transaction management section, touch Transaction History.

1. Scroll to or search for the desired pre-authorization transaction to complete.

1. Touch the desired transaction to display the details.

2. Touch Completion.

1. Using the number pad, enter the final sale amount and touch Confirm.

2. After confirming the pre-authorization completion, the terminal prints the merchant copy of the transaction receipt. To print the customer copy, touch Print receipt or touch No receipt if no customer copy is requested.

Search for a Transaction

You can search for transactions on the terminal to view the details about one or more transactions. If you have multiple terminals operating under the same merchant ID (MID), all transactions from all terminals appear in the list with the most recent transaction at the top of the list. You can search for transactions in the current (open) batch as well as from previous batches.

To search for a transaction:

1. From the main screen, touch Settings.

1. Enter the merchant password and touch Confirm.

2. In the Transaction management section, touch Transaction History.

1. Touch the Search button.

2. Enter one or more of the following search criteria:

   • An invoice number in the Invoice number field

   • An authorization code in the Authorization code field

   • Touch the Time range field to select a date range for the desired transaction; touch Save to search using the selected date range

1. Touch the Search button. The terminal returns any transaction that meets the selected search criteria.

2. Touch the desired transaction to display the details.

Card Sale No Tip/With Tip

Card Sale No Tip

One of the most common transactions is a purchase where the client uses their credit or debit card as the method of payment.

To process a sale with no tip:

1. If required, touch Operations and touch Sale from the menu.

1. Using the number pad, enter the sale amount.

2. Touch OK. The Total Sale screen appears.

1. Hand the terminal to the customer or ask them to present their card to tap, insert, or swipe their payment card.

2. After authorizing the sale, the terminal prints the merchant copy of the transaction receipt. To print the customer copy, touch Print receipt or touch No receipt if no customer copy is requested.

Card Sale With Tip

If you work in the service industry (bar, delivery, restaurant, transportation), the most common transaction is a purchase with the option to add a tip, where the client uses their credit or debit card as the method of payment.

To process a sale with the option to tip:

2. Using the number pad, enter the sale amount.

3. Touch OK. The Total Sale screen appears displaying the tipping options.

1. Hand the terminal to the customer so they can select whether to include a tip percentage, amount, or to not include a tip. After the customer selects their tipping option, the Total Sale screen updates with the tip added to the sale amount.

2. The customer presents their card to tap, insert, or swipe their payment card.

3. After authorizing the sale, the terminal prints the merchant copy of the transaction receipt. To print the customer copy, touch Print receipt or touch No receipt if no customer copy is requested.

Processing Gift Cards

If your business uses gift cards as a payment option, your terminal includes an application to process gift card transactions. When working with Secure Payment, gift card transactions are supported when you identify that the payment method is a gift card or the terminal detects that the card used is not a credit or debit card.

For more information on working with gift cards in the Secure Payment application, please refer to the following topics:

• Supported Gift Card Transactions

• Gift Card Processing Workflow

• Processing a Sale with Gift Cards

• Processing a Refund with Gift Cards

Supported Gift Card Transactions

The Secure Payment application currently supports two types of gift card transactions: purchases and refunds. When making a purchase with a gift card, the Secure Payment application launches the appropriate gift card application (DataCandy of Freebees) to redeem the amount of the sale from the gift card's balance. When issuing a refund, the Secure Payment application launches the gift card application and increments the amount to be refunded onto the gift card's balance. Please refer to the following topics for how to process the supported gift card transactions:

• Processing a Sale with Gift Cards

• Processing a Refund with Gift Cards

Any other gift card transaction (activation, empty card, or checkign the balance) must be performed in the appropriate gift card application, according to the gift card application's user guide. For additional information on gift card transactions, please refer to the appropriate brand's documentation:

• DataCandy Gift Card User Guide (online version)

• DataCandy Gift Card User Guide (PDF version)

• Freebees Gift Card User Guide (online version)

• Freebees Gift Card User Guide (PDF version)

Gift Card Processing Workflow

When processing a transaction (sale or refund) using a gift card, the workflow a terminal operator will use depends on the Secure Payment module they are using.

If you are using Secure Payment's Gateway module, the gift card is recognized as soon as the operator swipes the card and the appropriate gift card application is launched (DataCandy or Freebees).

If you are using any other Secure Payment module (App to App, SecurePay, SecureTable, or Standalone Payment), the operator (or customer) must indicate that the card being used is a gift card by tapping the Gift card button.

If the terminal operator or customer do not tap the Gift card button before swiping the card, the terminal displays a screen asking if a gift card is being used.

When you tap the Gift card button or answer Yes to the gift card question, the Secure Payment application launches the appropriate gift card application (DataCandy or Freebees) to process the sale or refund. When the gift card transaction is complete, the terminal returns to the Secure Payment application.

Processing a Sale with Gift Cards

A sales transaction paid for with a gift card is very similar to a regular sale paid for with a credit or debit card. The only difference is that you need to confirm that the card being used to pay is a gift card. The following procedure describes how to process a sale using a gift card.

To process a sale using a gift card:

1. Begin your sale as you would normally, based on the Secure Payment module you are using:

   • App to app: enter the sale amount on the 3rd party terminal application.

   • Gateway: enter the sale amount on the POS to initiate the Secure Payment application on the terminal.

   • SecurePay: enter the sale on the POS to initiate the payment on the terminal.

   • SecureTable: enter the sale on the POS and then retrieve the bill when you've arrived at the table with the payment terminal.

   • Standalone payment: enter the sale amount on the terminal and touch OK.

2. On the Total Sale screen, touch the Gift card button; if the payment process includes a tip, select the tip and then touch the Gift card button on the Total Sale screen.

If neither the operator nor customer touch the Gift card button before swiping the card, the terminal will present the following screen:

1. The Secure Payment application then launches the required gift card processing application (DataCandy or Freebees) to complete the transaction and print the transaction receipt.

2. When the gift card sale is complete, the terminal leaves the gift card application and returns to the main Secure Payment application screen.

Processing a Refund with Gift Cards

A refund for a transaction originally paid for with a gift card is very similar to a regular credit or debit card refund. The only difference is that you need to confirm that the card being used to pay is a gift card. The following procedure describes how to process a refund using a gift card.

To process a refund for a sale that used a gift card:

1. Begin your refund as you would normally, based on the Secure Payment module you are using:

   • App to app: select the refund transaction and enter the refund amount on the 3rd party terminal application.

   • Gateway: enter the refund amount on the POS to initiate the Secure Payment application on the terminal.

   • SecurePay: enter the refund on the POS to initiate the payment on the terminal.

   • SecureTable: enter the refund on the POS and then retrieve the bill when you've arrived at the table with the payment terminal.

   • Standalone payment: select the refund transaction from the Operations menu and enter the refund amount on the terminal and touch OK.

2. On the Refund screen, touch the Gift card button.

1. The Secure Payment application then launches the required gift card processing application (DataCandy or Freebees) to refund (increment) the sale amount to the gift card balance and print the transaction receipt.

2. When the gift card refund is complete, the terminal leaves the gift card application and returns to the main Secure Payment application screen.

This guide describes the features of the Secure Payment application's payment module installed on your Android terminal and explains how to process transactions for your business, as well as how to customize the terminal to meet your requirements.

Introduction

This section introduces you to the Secure Payment application's payment module for merchants using their terminal in standalone mode. The topics covered include:

• Secure Payment Interface

• Audio Confirmation

• Manual Card Entry

• Mobile Payment Terminals

• Unattended Terminal Exceptions

• Merchant Surcharge Fees

  • Surcharge Card Sale No Tip

  • Surcharge Card Sale With Tip

  • Surcharge Debit Sale With Cashback

Secure Payment Interface

The Secure Payment interface is designed to be as simple to use as possible. The following illustration identifies the main areas operators will use when working in the Secure Payment application's payment module.

Audio Confirmation

When your process a transaction, the terminal screen displays a green check mark or a red X to indicate if the transaction was approved or not. In addition to the on-screen confirmation, the terminal makes a distinct sound to indicate whether a transaction is approved or declined.

Manual Card Entry

Terminals allow customers the option to insert, swipe, or tap their payment card. If the terminal is unable to read the card, the terminal operator can manually enter the card number to complete the transaction.

By default, the Secure Payment application's payment module requires the Merchant password before being able to enter a card number manually. If you disable password protection for manual card entry, the terminal will not ask for the Merchant password.

Mobile Payment Terminals

While not limited to use in bars or restaurants, mobile payment terminals allow the customer to pay their bill at their table or at the door to their home versus a counter-top terminal that requires the customer to go to the terminal to pay. Mobile terminals use a battery to provide power compared to counter-top terminals that are generally plugged into an outlet.

Examples of mobile terminals using the Secure Payment applications and its modules include:

• PAX A77

• PAX A920

• PAX A920 Pro

Unfortunately, batteries do not offer unlimited power to the terminal and eventually require that they be recharged. Merchants need to ensure that the terminal is charged on a regular basis (either overnight, during non-peak business hours) to avoid allowing the terminal’s battery to run down to 0%.

The terminal requires the battery to be at least at 8% capacity to process a transaction. If the terminal's battery reaches 8%, a message appears informing the merchant to charge the terminal.

Unattended Terminal Exceptions

The features described in this guide apply for the Secure Payment application's payment module operating as a standalone device only, regardless of the terminal model you are using. While an unattended terminal is unable to operate in standalone mode, the Secure Payment application's payment module has certain limitations when using a terminal configured to operate as an unattended device.

Unattended terminals are often found in self-service locations, such as pay-at-the-pump gas stations, self-service kiosks, vending machines, and more.

The following list explains the feature exceptions when using a terminal as an unattended device:

• No manual entry: To prevent fraudulent card use, the ability to key in a card number is not supported.

• No cashback: Because unattended terminals are rarely within proximity of a cashier, debit transactions do not offer a cashback option.

• No amount confirmation screen: To expedite transactions, customers are not asked to confirm the payment amount.

• No standalone transactions: An unattended terminal cannot operate in standalone mode where an operator keys in the transaction amount; the amount to pay is passed from another source (usually an embedded POS application) to the terminal.

• Application does not retry a transaction on network error: For unattended terminals, any network error immediately results in a transaction failure.

• No storing of multiple transactions on the terminal: As a security measure, an unattended terminal only stores the last transaction in its database.

Merchant Surcharge Fees

When initially configuring your merchant account, you may have opted to add surcharge fees to your sales transactions. A surcharge is a fee that a merchant adds to a transaction when a customer chooses to pay with a debit card in Canada.

If you choose to add a surcharge, please refer to the card brand to understand how much you can add as a surcharge. Additionally, you must clearly disclose any surcharges and fees to consumers before a transaction is completed. The Secure Payment application's payment module includes a surcharge disclosure as part of sales transactions.

by asking customers to confirm the addition of the surcharge to the initial sale. After the customer chooses their payment card type, the associated surcharge is added to the total and requests that the customer confirm the amount as illustrated below:

To view samples of different sales with surcharge fees, click on the following links:

• Card sale no tip

• Card sale with tip

• Debit sale with cashback

Surcharge Card Sale No Tip

Process flow for a card sale without adding a tip for a merchant adding a surcharge to the total sale.

Surcharge Card Sale With Tip

Process flow for a card sale with tip for a merchant adding a surcharge to the total sale.

Surcharge Debit Sale With Cashback

Process flow for a debit transaction with cashback for a merchant adding a surcharge to the total sale.

Exiting the Application

Should you need to leave the Secure Payment application, there are two methods available:

• Using the Android Back button

• Using the Exit menu from the Settings page

To exit the application using the Android Back button:

1. From the main screen, touch the Android system Back button, found on the bottom left third of the screen.

1. Enter the merchant password and touch Confirm.

To exit the application using the Exit menu on the Settings page:

1. From the main screen, touch Settings.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Help & training tools section.

3. Touch Exit.

1. Touch the Confirm button to exit the application.

Force Post

There may be situations where you need to obtain an authorization for a credit card sale directly from the card issuer. In such a case, you must manually enter the authorization code provided by the issuer into the terminal to complete the transaction.

To enter the authorization code for a force post transaction:

1. Touch Operations and touch Force post from the menu.

1. Enter the Merchant password and then touch Confirm.

1. Using the number pad, enter the Authorization code provided by the card issuer and touch Confirm.

2. Tap, insert, or swipe the payment card.

3. After confirming the force post transaction, the terminal prints the merchant copy of the transaction receipt. To print the customer copy, touch Print receipt or touch No receipt if no customer copy is requested.

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Process a Settlement

When you process transactions, they are saved on the terminal and on the authorization server. Funds collected are only transferred to your merchant bank account after you perform a reconciliation between the terminal and server; this reconciliation process is the settlement.

By default, the terminal automatically closes the batch of transactions and processes the settlement at the end of the business day. You can configure the automatic settlement through the Automatic Report Printing procedures.

You can choose to process a settlement before the end of the business day. When you process a settlement, the system validates that the transactions processed on the terminal match those on the authorization server before beginning the process of transferring the funds to your merchant bank account.

As you process transactions, the terminal and authorization server track the transaction history (operations) in the open batch. When you process a settlement, you close the open batch and clear the transaction history on the terminal and authorization server.

To print a summary list of transactions for the current batch:

1. From the main screen, touch Settings.

1. Enter the merchant password and touch Confirm.

2. In the Transaction management section, touch Settlement.

1. Touch the Confirm button to proceed with the settlement. The terminal prints the Settlement Report.

Debit Sale With Cashback

When clients pay with a debit card, you can offer the option to receive cashback in addition to paying for their purchase. There are a few considerations to keep in mind for a debit sale with cashback, these include:

• Cashback is only offered when the client inserts their debit card into the terminal's chip reader.

• If tipping is enabled on the terminal, the customer must select whether or not to include a tip before they can choose a cashback option.

• The cashback options appear only after the customer has selected the account to pay for the transaction.

To process a debit sale with a cashback option:

1. If required, touch Operations and touch Sale from the menu.

1. Using the number pad, enter the sale amount.

2. Touch OK.

1. Hand the terminal to the customer so they can insert their debit card in the terminal's chip card reader and select the account to debit; the Total Sale screen then displays the cashback options.

2. After the customer selects a cashback amount, the Total Sale screen displays the final amount and the customer touches the Confirm button to confirm the amount.

3. The customer enters their PIN using the number pad, and touches Confirm.

4. After authorizing the sale, the terminal prints the merchant copy of the transaction receipt. To print the customer copy, touch Print receipt or touch No receipt if no customer copy is requested.

If your business has multiple employees who use the payment terminal, you can require each operator to identify themselves before completing a transaction. Additionally, you can require each operator to enter a password before they can complete an operation; this ensures that no unauthorized individuals can use the terminal.

Managing terminal operators involves enabling or disabling the use of operators, creating, editing, or deleting users, choosing whether to require operator passwords, and choosing the operator designation (clerk, driver, or server) on the terminal. Operator management procedures include:

Enable Terminal Operators

By default, any number of operators can operate the terminal, but you can require individual operators to identify themselves. When enabled, the terminal requires individual operators to enter their identification number prior to completing a transaction.

To enable terminal operators:

1. From the main screen, touch Settings.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Configure application section.

3. Touch Application options.

4. Scroll to the Clerk section.

5. Toggle the Clerk / Operators switch to the right.

6. If you have more than one terminal, repeat steps 1 to 6 for each additional terminal where you want operators to identify themselves.

Set Operator Designation

You can configure your payment terminal to the specific type of business and situation it is used in. This enables the terminal to refer to the operator in a way that is appropriate to the business situation and is particularly helpful when you have multiple operators configured for the terminal.

By default, the terminal refers to an operator as "clerk", but the terminal allows for 3 operator designations:

• Clerk for a retail business

• Driver for delivery or transportation

• Server for restaurants

To set the terminal operator's designation:

1. From the main screen, touch Settings.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Configure application section.

3. Touch Application options.

4. Scroll to the Clerk section.

5. Touch Clerk label.

6. In the Clerk label screen, touch the desired designation that corresponds to your business: Clerk, Driver, or Server.

7. If you have more than one terminal, repeat steps 1 to 7 for each additional terminal where you want to set the operator's designation.

Create an Operator

When you enable the use of terminal operators, you need to add at least one operator to the terminal. You must also set a password for any operator you create, whether you intend to require operator password verification or not.

When you create an operator, you assign a numerical identifier and a name, but the operators only input the id number when processing transactions.

To create a terminal operator:

1. From the main screen, touch Settings.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Configure application section.

3. Touch Application options.

4. Scroll to the Clerk section.

5. Touch Clerk management. The Clerk management screen appears, listing any existing operators.

6. Touch the Create clerk button; the Create clerk screen appears.

1. In the Clerk information section, enter a clerk identifier in the Clerk ID field. The clerk identifier must be a number, with a maximum of 15 digits.

2. Enter the clerk name in the Clerk name field. The clerk name can be alphanumeric (letters and numbers), with a maximum of 15 characters.

4. Re-enter the operator's password in the Confirm new password field.

6. After creating the new operator, the Clerk management screen appears with the new operator listed.

7. If you have more than one terminal, repeat steps 1 to 12 for each additional terminal where you want to create operators.

Change Operator Name

When you create an operator, you assign a unique numeric ID as well as a name. If required, you can change the name without modifying any other parameter. If you have a new employee and you want to maintain the unique ID, you can change the name for the new employee using the operator ID.

To change a terminal operator name:

1. From the main screen, touch Settings.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Configure application section.

3. Touch Application options.

4. Scroll to the Clerk section.

5. Touch Clerk management. The Clerk management screen appears, listing any existing operators.

2. Scroll to the Clerk information section and enter the new clerk name in the Clerk name field. The clerk name can be alphanumeric (letters and numbers), with a maximum of 15 characters.

3. In the Change password section, enter the current operator password in the Old password field. The password requirement prevents unauthorized changes to operator profiles.

4. Touch the Save button; the new operator name is saved and the Clerk management screen appears.

1. If you have more than one terminal, repeat steps 1 to 10 for each additional terminal where you want to change the operator's name.

Change Operator Password

When you create an operator, you assign them a unique password. In the event that the operator has forgotten their password, or as part of a regular security hygiene program, you can change the quickly password.

To change a terminal operator password:

1. From the main screen, touch Settings.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Configure application section.

3. Touch Application options.

4. Scroll to the Clerk section.

5. Touch Clerk management. The Clerk management screen appears, listing any existing operators.

2. On the operator's configuration page, scroll to the Change password section and enter the current operator password in the Old password field.

4. Re-enter the new password in the Confirm new password field.

1. If you have more than one terminal, repeat steps 1 to 11 for each additional terminal where you want to change the operator's password.

Require Operator Password Input

In addition to requiring terminal operators to identify themselves, you can require that they enter a password as an additional method of preventing unauthorized use of the terminal.

To enable operator password input before completing a transaction:

1. From the main screen, touch Settings.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Configure application section.

3. Touch Application options.

4. Scroll to the Clerk section.

5. Toggle the Password input switch to the right.

6. If you have more than one terminal, repeat steps 1 to 6 for each additional terminal where you want to require operator password input.

Disable Operator Password Input

If operators identifying themselves and entering a password slows down the speed at which transactions are processed, you can easily disable the password input requirement, requiring only that operators identify themselves.

To disable operator password input before completing a transaction:

1. From the main screen, touch Settings.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Configure application section.

3. Touch Application options.

4. Scroll to the Clerk section.

5. Toggle the Password input switch to the left.

6. If you have more than one terminal, repeat steps 1 to 6 for each additional terminal where you want to disable operator password input.

Deleting Operators

You may want to remove the requirement for operators to identify themselves. There are two (2) ways to remove operator identification from the terminal:

Disable Terminal Operators

If you choose to disable operator identification, any operators you have previously configured (including their passwords) will remain stored on the terminal.

To disable terminal operators:

1. From the main screen, touch Settings.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Configure application section.

3. Touch Application options.

4. Scroll to the Clerk section.

5. Toggle the Clerk / Operators switch to the left.

6. If you have more than one terminal, repeat steps 1 to 6 for each additional terminal where you want to disable operators identification.

Delete an Operator

Deleting a single operator only removes that operator and its associated password from the terminal. All other operators configured on the terminal will remain operational.

To delete an individual terminal operator:

1. From the main screen, touch Settings.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Configure application section.

3. Touch Application options.

4. Scroll to the Clerk section.

5. Touch Clerk management. The Clerk management screen appears, listing any existing operators.

2. On the operator's configuration page, enter the current operator password in the Old password field. The password requirement prevents operators from being deleted accidentally.

1. Touch the Delete button.

1. After deleting the operator, the Clerk management screen appears listing the remaining operator(s).

2. If you have more than one terminal, repeat steps 1 to 9 for each additional terminal where you want to delete an operator.

Cash Sale

The Secure Payment application's payment module allows you to track cash sales if you want to consolidate all your transactions on the terminal as part of your bookkeeping.

To process a cash sale:

1. Touch the Operations menu and touch Cash.

1. Using the number pad, enter the sale amount.

1. If the tip option is enabled on the terminal, the Add a tip screen appears displaying the tipping options. Hand the terminal to the customer so they can select whether to include a tip percentage, amount, or to not include a tip.

2. After the customer selects their tipping option, or if the tip option is not enabled, the terminal completes the transaction and prints the merchant copy of the transaction receipt. To print the customer copy, touch Print receipt or touch No receipt if no customer copy is requested.

Manual Sale No Tip

One of the most common transactions is a purchase where the client uses their credit or debit card as the method of payment. This procedure explains how to manually process a sale if the card cannot be read using the tap, insert, or swipe methods.

To manually process a sale with no tip:

1. Touch the Operations menu and touch Manual card entry.

1. From the Manual sale types menu, touch Sale.

1. Using the number pad, enter the sale amount.

2. Touch OK.

1. Enter the merchant password and touch Confirm. The Total Sale screen appears.

2. Use the number pad to enter the:

   • Card number in the Input card number field.

   • Card expiration date using the MMYY format in the Expiry date field.

   • Card security code in the CVV field.

1. Touch the Confirm button.

2. After authorizing the sale, the terminal prints the merchant copy of the transaction receipt. To print the customer copy, touch Print receipt or touch No receipt if no customer copy is requested.

Manual Sale with Tip

If you work in the service industry (bar, delivery, restaurant, transportation), the most common transaction is a purchase with the option to add a tip, where the client uses their credit or debit card as the method of payment. This procedure explains how to manually process a sale if the card cannot be read using the tap, insert, or swipe methods.

To manually process a sale with the option to tip:

1. Touch the Operations menu and touch Manual card entry.

1. From the Manual sale types menu, touch Sale.

1. Using the number pad, enter the sale amount.

2. Touch OK.

1. Enter the merchant password and touch Confirm. The Total Sale screen appears with the tip options.

2. Hand the terminal to the customer so they can select whether to include a tip percentage, amount, or to not include a tip. After the customer selects their tipping option, the Total Sale screen updates with the tip added to the sale amount.

3. Use the number pad to enter the:

   • Card number in the Input card number field.

   • Card expiration date using the MMYY format in the Expiry date field.

   • Card security code in the CVV field.

1. Touch the Confirm button.

2. After authorizing the sale, the terminal prints the merchant copy of the transaction receipt. To print the customer copy, touch Print receipt or touch No receipt if no customer copy is requested.

Manual Pre-Authorization

A manual pre-authorization allows you to authorize an estimated amount for the final total sale, setting aside (reserving) that amount on a client’s card prior to completing the transaction.

To manually pre-authorize an amount on a client’s card:

1. Touch the Operations menu and touch Manual card entry.

1. From the Manual sale types menu, touch Pre-authorization.

1. Using the number pad, enter the amount to pre-authorize.

2. Touch OK. The Total Pre-Authorization screen appears.

1. Enter the merchant password and touch Confirm.

2. Use the number pad to enter the:

   • Card number in the Input card number field.

   • Card expiration date using the MMYY format in the Expiry date field.

   • Card security code in the CVV field.

1. Touch the Confirm button.

2. After confirming the pre-authorization, the terminal prints the merchant copy of the transaction receipt. To print the customer copy, touch Print receipt or touch No receipt if no customer copy is requested.

Manual Refund

To refund a sale with manual card input:

1. Take the original transaction receipt from the customer.

2. Touch the Operations menu and touch Manual card entry.

1. From the Manual sale types menu, touch Refund.

The Transactions screen appears.

1. Scroll to or search for the desired transaction to refund.

1. Touch the desired transaction to display the details.

2. Touch Refund.

2. Use the number pad to enter the amount to refund and touch Confirm; you can enter either the full or a partial amount of the original transaction.

1. Use the number pad to enter the:

• Card number in the Input card number field.

• Card expiration date using the MMYY format in the Expiry date field.

• Card security code in the CVV field.

1. Touch the Confirm button.

2. When the terminal receives the response, the screen displays the result and prints the merchant copy of the transaction receipt. To print the customer copy, touch Print receipt or touch No receipt if no customer copy is required.

3. Return the original transaction receipt to the customer.

Manual Credit Account Verification

If desired, you can perform a manual credit account check on a client’s card before processing a transaction in order to confirm the validity of the card.

To manually verify a card's credit account:

1. Touch the Operations menu and touch Manual card entry.

1. From the Manual sale types menu, touch Verify credit account.

1. Touch OK.

1. Enter the merchant password and touch Confirm.

2. Touch the Manual entry button.

3. Enter the merchant password and touch Confirm.

4. Use the number pad to enter the:

   • Card number in the Input card number field.

   • Card expiration date using the MMYY format in the Expiry date field.

   • Card security code in the CVV field.

1. Touch the Confirm button.

2. When the terminal receives the response, the screen displays the result and prints the merchant copy of the transaction receipt. To print the customer copy, touch Print receipt or touch No receipt if no customer copy is required.

Manual Force Post

There may be situations where you need to obtain an authorization for a credit card sale directly from the card issuer. In such a case, you must manually enter the authorization code provided by the issuer into the terminal to complete the transaction.

To enter the authorization code for a force post transaction:

1. Touch the Operations menu and touch Manual card entry.

1. From the Manual sale types menu, touch Force post.

1. Enter the Merchant password and then touch Confirm.

1. Using the number pad, enter the Authorization code provided by the card issuer and touch Confirm.

2. Tap, insert, or swipe the payment card.

3. After confirming the force post transaction, the terminal prints the merchant copy of the transaction receipt. To print the customer copy, touch Print receipt or touch No receipt if no customer copy is requested.

You can configure your terminal to add a tip to the total as well as offer cashback for debit transactions.

Enable Tipping

If your business includes the option to tip, you can enable tipping on the terminal, where the customer can add a tip value in addition to the sale. By default, tipping is disabled on the terminal.

To enable tipping in addition to the sale:

1. From the main screen, touch Settings.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Configure application section.

3. Touch Terminal options.

4. Scroll to the Tips section.

5. Toggle the Tip processing switch to the right.

1. If you have more than one terminal, repeat steps 1 to 6 for each additional terminal where you want to enable tipping.

Preset Tip Percentage

When you enable tipping, the terminal automatically displays three preset percentages (default values are 15%, 18%, and 20%) as options to the customer. The customer can touch one of the preset values or manually enter an amount for the tip.

To view the preset tipping percentages:

1. From the main screen, touch Settings.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Configure application section.

3. Touch Terminal options.

4. Scroll to the Tips section.

5. The Percentage presets display the current values.

1. If you have more than one terminal, repeat steps 1 to 6 for each additional terminal where you want to view the terminal's preset tip percentages.

Enable Manual Tip Percentage

When you enable tip processing, the terminal automatically offers preset percentage values to the customer. You can also offer the opportunity for customers to enter their own percentage value. By default, the manual tip percentage option is enabled on the terminal and applies automatically whenever you activate the tip processing option.

To enable the manual tip percentage option:

1. From the main screen, touch Settings.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Configure application section.

3. Touch Terminal options.

4. Scroll to the Tips section.

5. If it isn't already enabled, toggle the Manual percentage input switch to the right.

1. If you have more than one terminal, repeat steps 1 to 6 for each additional terminal where you want enable a manual tip percentage.

Change a Preset Tip Percentage

When you enable tip processing, the terminal automatically offers preset percentage values to the customer. By default, the preset percentage values are set to 15, 18, and 20, but you can easily change one or more of these values as needed.

To change a preset tip percentage:

1. From the main screen, touch Settings.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Configure application section.

3. Touch Terminal options.

4. Scroll to the Tips section.

5. Touch Percentage presets.

1. On the Tip percentage presets screen, touch the tip preset field you want to change (Tip preset no. 1, Tip preset no. 2, or Tip preset no. 3) and replace the current percentage with a new value.

1. Repeat step 7 for any additional percentage preset values you want to change.

2. If you have more than one terminal, repeat steps 1 to 8 for each additional terminal where you want to change the preset tip percentage values.

Change Tip Preset Text Size

When you enable tip processing, the terminal automatically offers preset percentage values to the customer. By default, the preset percentages use the Normal text size to display the values, but you can choose to use Large or Very Large text to suit your requirements, as shown in the following examples:

To change the text size for the preset tip percentages:

1. From the main screen, touch Settings.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Configure application section.

3. Touch Terminal options.

4. Scroll to the Tips section.

5. Touch Tip presets text size.

1. On the Tip presets text size screen, touch the text size you want to use (Normal, Large, or Very Large).

1. If you have more than one terminal, repeat steps 1 to 7 for each additional terminal where you want to set preset tip percentage text size.

Enable Tipping Threshold

There can be situations where your customers may accidentally enter a manual tip percentage incorrectly and leave a larger tip than planned. By default, the terminal enables a tipping threshold that requires the Merchant password for any tip over 50% of the initial sale amount (for example, a $55 tip on a $100 bill). You can disable or adjust the threshold value if needed.

To enable the tipping percentage threshold:

1. From the main screen, touch Settings.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Configure application section.

3. Touch Terminal options.

4. Scroll to the Tips section.

5. Touch Tip threshold.

1. On the Tip threshold screen, toggle the Tip threshold switch to the right.

1. If you have more than one terminal, repeat steps 1 to 7 for each additional terminal where you want to enable the tipping threshold.

Set Tipping Threshold

When you enable the tipping threshold, you can set a custom percentage as the value where the Merchant password is required. By default, the terminal set the threshold value at 50%, but you can adjust it if needed.

To change the tipping percentage threshold:

1. From the main screen, touch Settings.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Configure application section.

3. Touch Terminal options.

4. Scroll to the Tips section.

5. Touch Tip threshold.

1. On the Tip threshold screen, change the percentage value in the Threshold field.

1. If you have more than one terminal, repeat steps 1 to 7 for each additional terminal where you want to set the terminal's tipping threshold.

Disable Tipping Threshold

If you do not want to require the Merchant password for manual tip percentages that exceed the terminal's threshold, you can disable the tipping threshold.

To disable the tipping percentage threshold:

1. From the main screen, touch Settings.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Configure application section.

3. Touch Terminal options.

4. Scroll to the Tips section.

5. Touch Tip threshold.

1. On the Tip threshold screen, toggle the Tip threshold switch to the left.

1. If you have more than one terminal, repeat steps 1 to 7 for each additional terminal where you want to disable the tipping threshold.

Disable Manual Tip Percentage

By default, the manual tip percentage option is enabled on the terminal and applies automatically whenever you activate the tip processing option; you can easily disable the function if needed.

To disable the manual tip percentage option:

1. From the main screen, touch Settings.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Configure application section.

3. Touch Terminal options.

4. Scroll to the Tips section.

5. Toggle the Manual percentage input switch to the left.

1. If you have more than one terminal, repeat steps 1 to 6 for each additional terminal where you want to disable manual tip percentage.

Disable Tipping

By default, tipping is disabled on the terminal. If you've enabled tip processing, you can easily disable the function if needed.

To disable tipping from a sale:

1. From the main screen, touch Settings.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Configure application section.

3. Touch Terminal options.

4. Scroll to the Tips section.

5. Toggle the Tip processing switch to the left.

1. If you have more than one terminal, repeat steps 1 to 6 for each additional terminal where you want to disable tipping.

Enable Cashback

If you want to offer your customers the ability to withdraw cash in addition to their purchase, you can do so for debit card transactions only. By default, cashback is disabled on the terminal.

To enable cashback for a debit sale:

1. From the main screen, touch Settings.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Configure application section.

3. Touch Terminal options.

4. Scroll to the Cashback section.

5. Toggle the Cashback processing switch to the right.

1. If you have more than one terminal, repeat steps 1 to 6 for each additional terminal where you want to enable cashback.

Preset Cashback Amount

When you enable cashback for a debit transaction, the terminal automatically displays three preset values (defaults are $20, $40, and $60) as options to the customer. The customer can touch one of the preset values or manually enter an amount for cashback.

To view the preset cashback amounts:

1. From the main screen, touch Settings.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Configure application section.

3. Touch Terminal options.

4. Scroll to the Cashback section.

5. The Amount presets display the current values.

1. If you have more than one terminal, repeat steps 1 to 6 for each additional terminal where you want to view the terminal's preset cashback amounts.

Change a Preset Cashback Amount

When you enable cashback for debit transactions, the terminal automatically offers preset cashback values to the customer. By default, the preset amounts are set to 20, 40, and 60, but you can easily change one or more of these values as needed.

To change a preset cashback amount:

1. From the main screen, touch Settings.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Configure application section.

3. Touch Terminal options.

4. Scroll to the Cashback section.

5. Touch Amount presets.

1. On the Cashback amount presets screen, touch the cashback preset field you want to change (Cashback preset no. 1, Cashback preset no. 2, or Cashback preset no. 3) and replace the current amount with a new value.

1. Repeat step 7 for any additional cashback amount preset value you want to change.

2. If you have more than one terminal, repeat steps 1 to 8 for each additional terminal where you want to change a preset cashback amount.

Require Customer Signature for Cashback

As a security measure, you can require customers receiving any cashback amount to confirm they received the cash by signing on the merchant copy of the transaction receipt. By default, this feature is disabled.

When you enable this function, the terminal prints a signature line on the transaction receipt where the customer can sign as proof that they received the requested cashback amount.

To enable or disable the signature line for cashback transactions:

1. From the main screen, touch Settings.

1. Enter the merchant password and touch Confirm.

2. In the Configure application section, touch Printer options.

2. If you have more than one terminal, repeat steps 1 to 4 for each additional terminal where you want to set whether or not the terminal prints a signature line for cashback debit transactions.

Disable Cashback

By default, cashback is disabled on the terminal. If you've enabled cashback, you can easily disable the function if needed.

To disable cashback for a debit sale:

1. From the main screen, touch Settings.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Configure application section.

3. Touch Terminal options.

4. Scroll to the Cashback section.

5. Toggle the Cashback processing switch to the left.

1. If you have more than one terminal, repeat steps 1 to 6 for each additional terminal where you want to disable cashback.

If your terminal has a built-in printer, or connects to an external printer, there are several printing options you can configure that determine when a transaction receipt gets printed, as well as the receipt's appearance.

If your terminal is equipped with a printer, you can adjust the printer settings to suit your business needs. The available printing options are:

Enable Transaction Receipt Printing

If your terminal is equipped with (or connects to) a printer, you can print transaction receipts after the transaction is confirmed. By default, the Secure Payment application's payment module enables the printing on transaction receipts, but you can adjust the setting if needed.

To enable transaction receipt printing:

1. From the main screen, touch Settings.

1. Enter the merchant password and touch Confirm.

2. In the Configure application section, touch Printer options.

1. In the Copies section, slide the Receipt Copy Printouts toggle switch to the right if it isn't already enabled.

1. If you have more than one terminal, repeat steps 1 to 4 for each additional terminal where you want to enable transaction receipt printing.

Enable Merchant Transaction Receipt

When you enable the printing of transaction receipts, the customer receipt is always available to print, but you can choose whether to print the merchant copy or not. Printing the merchant copy for each transaction allows you to reconcile your individual transactions with the batch processing and the transaction reports.

To enable the printing of the merchant copy of the transaction receipt:

1. From the main screen, touch Settings.

1. Enter the merchant password and touch Confirm.

2. In the Configure application section, touch Printer options.

1. In the Copies section, slide the Merchant Copy Printouts toggle switch to the right if it isn't already enabled.

1. If you have more than one terminal, repeat steps 1 to 4 for each additional terminal where you want to enable the printing of the merchant copy of the transaction receipt.

Select Printout Contrast Level

The payment terminals use thermal paper to print the transaction receipts. You can adjust the level of contrast for the transaction receipts if they are difficult to read. If you have a mobile or portable payment terminal, the contrast level can affect battery usage.

The following table shows examples of each printout contrast level:

To select the transaction receipt contrast level:

1. From the main screen, touch Settings.

1. Enter the merchant password and touch Confirm.

2. In the Configure application section, touch Printer options.

1. In the Copies section, touch Printout color depth.

1. On the Printout color depth screen, touch the desired contrast level: Pale, Normal, or Dark.

1. If you have more than one terminal, repeat steps 1 to 5 for each additional terminal where you want to set the printout contrast level.

Select Which Transactions to Print

In addition to printing receipts for sales transactions, you can print receipts for some non-sales transactions, including:

• Declined credit transactions

• Void transactions

• Completed transactions

• Force post transactions

In addition to the transactions listed above, you can enable or disable the following printer settings:

• Bar code: Prints a barcode on the transaction receipt that identifies the individual transaction; helpful when using a terminal equipped with a scanner when performing refund or void transactions

• Total line on pre-authorization receipts: Adds a total line to the transaction receipt that prints when a pre-authorization is confirmed (usually paired with the tip line)

• Tip line on pre-authorization receipts: Adds a tip line to the transaction receipt that prints when a pre-authorization is confirmed

• Cashback print Signature line: Adds a signature line for cashback transactions for customers to sign as proof that they received the requested cashback amount

• Reverse on declined: Prints the transaction result in white on a dark background for declined transactions

To enable or disable transaction printing and printing options:

1. From the main screen, touch Settings.

1. Enter the merchant password and touch Confirm.

2. In the Configure application section, touch Printer options.

1. In the Printing receipts section, enable each desired function by sliding the toggle switch to the right or disable functions by sliding the toggle switch to the left.

1. If you have more than one terminal, repeat steps 1 to 4 for each additional terminal where you want to set which transactions will print a transaction receipt.

Reprint a Transaction Receipt

If a transaction receipt is lost or damaged, you can print a duplicate copy of the receipt.

To reprint a transaction receipt:

1. From the main screen, touch Settings.

1. Enter the merchant password and touch Confirm.

2. In the Transaction management section, touch Transaction History.

1. Scroll to or search for the desired transaction to reprint.

1. Touch the desired transaction to display the details.

3. In the Reprint screen, touch the button for the transaction receipt you want to reprint:

   • Merchant copy

   • Customer copy

   • Both copies

Enable Personalized Message on Receipt Footer

You can add a personalized message at the bottom of every printed transaction receipt. Your message can include business hours, social media coordinates, and more. Your message can contain up to 4 lines with 48 characters (including spaces) per line.

To enable a personalized message at the bottom of your transaction receipts:

1. From the main screen, touch Settings.

1. Enter the merchant password and touch Confirm.

2. In the Configure application section, touch Printer options.

1. Scroll to the bottom of the screen to find the Footer section and touch Print footer.

1. On the Footer option screen, slide the Print footer toggle switch to the right.

1. If you have more than one terminal, repeat steps 1 to 5 for each additional terminal where you want to enable a personalized message on the bottom of the transaction receipts.

Configure Personalized Footer Message

When you enable printing a personalized message on your transaction receipt footers, you need to configure the message by entering it on one of the four (4) available lines on the receipt footer.

To configure a personalized message at the bottom of your transaction receipts:

1. From the main screen, touch Settings.

1. Enter the merchant password and touch Confirm.

2. In the Configure application section, touch Printer options.

1. Scroll to the bottom of the screen to find the Footer section and touch Print footer.

1. On the Footer option screen, delete the text in the Footer no. 1 field and enter the first line of your custom message.

1. Repeat step 5 for each additional line you want to use for your personalized message, using the Footer no. 2, Footer no. 3, and Footer no. 4 fields.

2. If you have more than one terminal, repeat steps 1 to 6 for each additional terminal where you want to configure the personalized message at the bottom of the transaction receipts.

Edit or Delete Personalized Footer Message

When using a personalized message on your transaction receipt footers, you may want to change or delete some of the message. You can easily adjust the footer text whenever you need.

To edit or delete a personalized message at the bottom of your transaction receipts:

1. From the main screen, touch Settings.

1. Enter the merchant password and touch Confirm.

2. In the Configure application section, touch Printer options.

1. Scroll to the bottom of the screen to find the Footer section and touch Print footer. The Footer option screen appears.

1. To edit your message, adjust the text in the Footer no. 1, Footer no. 2, Footer no. 3, and/or Footer no. 4 fields as required, as shown in the following example:

1. If you want to delete your personalized message, delete the text in the Footer no. 1, Footer no. 2, Footer no. 3, and Footer no. 4 fields, as shown in the following example:

1. If you have more than one terminal, repeat steps 1 to 6 for each additional terminal where you want to change the personalized message at the bottom of the transaction receipts.

Disable Personalized Message on Receipt Footer

If you enabled a personalized message at the bottom of every printed transaction receipt, but you no longer want to use any message on the footer, you can easily disable footer message printing.

To disable a personalized message at the bottom of your transaction receipts:

1. From the main screen, touch Settings.

1. Enter the merchant password and touch Confirm.

2. In the Configure application section, touch Printer options.

1. Scroll to the bottom of the screen to find the Footer section and touch Print footer.

1. On the Footer option screen, slide the Print footer toggle switch to the left.

1. If you have more than one terminal, repeat steps 1 to 5 for each additional terminal where you want to disaable personalized messages at the bottom of the transaction receipts.

Disable Merchant Transaction Receipt

If you previously enabled the printing of merchant transaction receipts and you no longer want or need them, you can quickly disable the function.

To disable the printing of the merchant copy of the transaction receipt:

1. From the main screen, touch Settings.

1. Enter the merchant password and touch Confirm.

2. In the Configure application section, touch Printer options.

1. In the Copies section, slide the Merchant Copy Printouts toggle switch to the left.

1. If you have more than one terminal, repeat steps 1 to 4 for each additional terminal where you want to disable the printing of the merchant copy of the transaction receipts.

Disable Transaction Receipt Printing

By default, the Secure Payment application's payment module enables the printing on transaction receipts, but you can disable the function if needed.

To disable transaction receipt printing:

1. From the main screen, touch Settings.

1. Enter the merchant password and touch Confirm.

2. In the Configure application section, touch Printer options.

1. In the Copies section, slide the Receipt Copy Printouts toggle switch to the left.

1. If you have more than one terminal, repeat steps 1 to 5 for each additional terminal where you want to disable the printing of transaction receipts.

Select Accepted Card Type

You can configure your terminal to accept credit cards, debit cards, or both. If you select only one type of card, the terminal will not recognize the other type. For example, if you configure the terminal to accept only debit cards, when a customer tries to pay with a credit card, the terminal will display a message that it only accepts debit cards.

To set the terminal's accepted card type(s):

1. From the main screen, touch Settings.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Configure application section.

3. Touch Terminal options.

4. In the General section, touch Accepted card type.

5. On the Accepted card type screen, touch the desired card types to accept for payments. The options are:

   • Credit / Debit

   • Credit only

   • Debit only

6. If you have more than one terminal, repeat steps 1 to 6 for each additional terminal where you want to set the terminal's accepted card type.

You can configure the terminal to suit your business needs. There are multiple configuration settings that you can adjust to meet your specific working environment. The following sections describe the different configuration options available and how to adjust them to your needs:

Auto Start Secure Payment

The Secure Payment application's payment module can be configured to start automatically when you turn the terminal on or restart it. This feature limits the risk of someone starting the wrong application if the terminal displays the main Android screen. By default, the auto start feature is enabled.

To enable or disable the automatic start of the Secure Payment application's payment module:

1. From the main screen, touch Settings.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Configure application section.

3. Touch Terminal options.

4. Scroll to the General section.

5. Enable the automatic start of the Secure Payment application's payment module by toggling the Auto Start switch to the right.

6. Disable the automatic start of the Secure Payment application's payment module by toggling the Auto Start switch to the left.

7. If you have more than one terminal, repeat steps 1 to 7 for each additional terminal where you to set the how the Secure Payment application's payment module starts.

The Secure Payment application's payment module allows you to assign passwords to protect the terminal from unauthorized use. All terminal passwords are 6 numeric (numbers only) characters in length to provide security without slowing down the overall time it takes to process a transaction.

The terminal has 3 types of user passwords:

• Administrator (Admin): Configured during initial terminal activation

• Merchant: Configured during initial terminal activation

• Operator: Configured when creating one or more terminal operators

For more information on specific password procedures, click any of the following links:

• Understanding Password Hierarchy

• Password Requirements

• Incorrect Password Entries

• Forgotten Passwords

• Change Administrator Password

• Change Merchant Password

• Change Operator Password

• Password Protection for Functions and Transactions

  • Reimbursement Passwords

  • Sales Transaction Passwords

  • Application Exit Password

Understanding Password Hierarchy

The terminal uses passwords for different user levels. The user levels follow a hierarchy, and a “higher” level password can enable a function (or override a password) for a “lower” level user.

For example, an operator can use the Merchant password to enable a password-protected sale, while an Administrator password can unlock functions that require a Merchant password.

The hierarchy of passwords is the following:

Password Requirements

When setting passwords on your payment terminal, you must respect the following parameters:

• Passwords must be 6 characters long

• The Administrator and Merchant passwords cannot be the same (can’t match)

• You cannot use the same digit 6 times consecutively (for example: 111111 or 777777)

• You cannot use 6 consecutive numbers, either ascending or descending (for example: 123456 or 987654)

Incorrect Password Entries

If you enter a password incorrectly, the terminal displays an Access refused error message.

Touch the error message to return to the Password field and re-enter the required password.

If you are unable to remember the required password, you can use the Merchant or Administrator password, depending on which password you can't remember. Refer to Understanding Password Hierarchy or Forgotten Passwords for more information on which passwords can "override" others.

Forgotten Passwords

If a user forgets a password, the password reset procedure depends on the terminal user profile. The following table explains who can reset which password and which procedure to use:

Change Administrator Password

As part of your original terminal activation, you set an Administrator password. The Administrator password provides access to advanced terminal functions and can also enable password-protected operations. You can change the Administrator password whenever you feel it necessary.

To change the terminal's Administrator password:

1. From the main screen, touch Settings.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Configure application section.

3. Touch Passwords.

4. Scroll to the Set passwords section.

5. Touch Administrators.

6. Enter the current Admin password in the Password field and touch Confirm.

7. Enter a new 6-digit numeric Admin password in the Password field. Keep in mind the password requirements when setting the new Admin password.

8. Re-enter the new password in the Confirm new password field.

10. If you have more than one terminal, repeat steps 1 to 10 for each additional terminal where you want to change the Admin password.

Change Merchant Password

As part of your original terminal activation, you set a Merchant password. The Merchant password protects against unauthorized users performing certain operations. You can change the Merchant password whenever you feel it necessary.

To change the terminal's Merchant password:

1. From the main screen, touch Settings.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Configure application section.

3. Touch Passwords.

4. Scroll to the Set passwords section.

5. Touch Merchant.

6. Enter the Admin password in the Password field and touch Confirm. Requiring the Admin password prevents unauthorized changes to the Merchant password.

7. Enter a new 6-digit numeric Merchant password in the Password field. Keep in mind the password requirements when setting the new Merchant password.

8. Re-enter the new password in the Confirm new password field.

10. If you have more than one terminal, repeat steps 1 to 10 for each additional terminal where you want to change the Merchant password.

Change Operator Password

When you create an operator, you assign them a unique password. In the event that the operator has forgotten their password, or as part of a regular security hygiene program, you can change the quickly password.

To change a terminal operator password:

1. From the main screen, touch Settings.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Configure application section.

3. Touch Application options.

4. Scroll to the Clerk section.

5. Touch Clerk management. The Clerk management screen appears, listing any existing operators.

2. On the operator's configuration page, scroll to the Change password section and enter the current operator password in the Old password field.

3. Enter a new 6-digit numeric password for the operator in the New password field. Keep in mind the password requirements when setting the operator's new password.

4. Re-enter the new password in the Confirm new password field.

5. Touch the Save button; the new password is saved and the Clerk management screen appears.

1. If you have more than one terminal, repeat steps 1 to 11 for each additional terminal where you want to change the operator's password.

Password Protection for Functions and Transactions

For added security, you can require the Merchant password for certain functions or transactions before the operation can proceed. By default, this security measure is enabled for the following functions and transactions:

• Reimbursements (refund and void)

• Sales transactions (cash, force post, swipe)

• Exiting the Secure Payment application

By default, all of the operations listed above have password protection enabled. Reimbursement transactions are always password protected, but you can select if the transaction requires the Admin or Merchant password.

You can disable the password protection on certain sales transactions and exiting the Secure Payment application if desired, but that leaves the terminal vulnerable to unauthorized use where any person could perform those functions.

Reimbursement Passwords

As a security measure, the Secure Payment application's payment module requires a password before processing reimbursement transactions. You can choose which password to require (Admin or Merchant) or you can disable passwords for reimbursements, depending on your preference. By default, refunds require the Admin password and voids require the Merchant password.

To set the required password for reimbursements:

1. From the main screen, touch Settings.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Configure application section.

3. Touch Passwords.

4. Scroll to the Require password for transactions section.

5. Touch Refund transactions; the Password on refunds screen appears.

1. Select the desired password by touching Merchant or Admin or touch No password to disable password protection for refunds.

1. Touch the Back icon to return to the Passwords screen.

2. Touch Void transactions; the Password on voids screen appears.

1. Select the desired password by touching Merchant or Admin or touch No password to disable password protection for voids.

1. If you have more than one terminal, repeat steps 1 to 10 for each additional terminal where you want to set the required passwords for reimbursement transactions.

Sales Transaction Passwords

By default, less commonly used sales transactions (cash sale, force post, and swiping the payment card) require the Merchant password before they can be processed. You can choose whether or not to require the Merchant password, depending on your preference.

To select password protection for certain sales transactions:

1. From the main screen, touch Settings.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Configure application section.

3. Touch Passwords.

4. Scroll to the Require password for transactions section.

5. Enable the use of the Merchant password by toggling the following switches to the right:

   • Force post

   • Cash

   • Swipe

1. Disable the use of the Merchant password by toggling the previously listed switches to the left.

2. If you have more than one terminal, repeat steps 1 to 7 for each additional terminal where you want to set password usage for sales transactions.

Application Exit Password

By default, the Secure Payment application's payment module requires the Merchant password before you can exit. You can choose whether or not to require the Merchant password, depending on your preference.

To enable or disable the Merchant password before exiting:

1. From the main screen, touch Settings.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Configure application section.

3. Touch Terminal options.

4. Scroll to the General section.

5. Enable the use of the Merchant password before closing the payment module by toggling the Ask password on exit switch to the right.

6. Disable the use of the Merchant password before closing the payment module by toggling the Ask password on exit switch to the left.

7. If you have more than one terminal, repeat steps 1 to 7 for each additional terminal where you want to set whether or not to use the Merchant password before exiting the application.

The Secure Payment application's payment module includes tools for training and user assistance. These include:

• Training Mode

  • Enable Training Mode

  • Disable Training Mode

• Getting Support

• About Secure Payment

Training Mode

The terminal has a training mode that allows users to process transactions in a simulated environment allowing them to learn and understand the terminal’s various functions. When in training mode, the terminal does not communicate with the server, and it functions even when the terminal has no network connection. The available options for training mode are:

• Enable Training Mode

• Disable Training Mode

Enable Training Mode

When you enable training mode, the terminal does not process any actual transactions and has no communication with any other device, everything occurs on the terminal.

To enable training mode:

1. From the main screen, touch Settings.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Help & training tools section.

3. Touch Training mode.

4. Toggle the Enable training mode switch to the right.

5. If you have more than one terminal, repeat steps 1 to 5 for each additional terminal where you want to enable training mode.

Disable Training Mode

When you enable training mode, the terminal is unable to process any transactions. To resume transaction processing, you need to disable training mode.

To disable training mode:

1. From the main screen, touch Settings.