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The PAX A80 countertop payment terminal is perfect for retail and bar/restaurant applications. This setup guide describes the following topics:
Activating the terminal
Working with the terminal
This document will introduce you to your payment terminal as well as guide you through the process of preparing and configuring it in order to quickly begin processing payments.
Your PAX A80 payment processing terminal comes with the following:
Payment terminal
AC power adapter and terminal power cord (2 pieces)
RJ-11 (telephone) cable *
Roll of printer paper
The RJ-11 cable is not used for terminal communication and may not be included with your terminal.
There are multiple communication ports on the back of the terminal with cable guides. The diagram on the back of the terminal shows where to connect the communication cables, in addition to AC power.
Cable guides
Ports diagram
Ethernet port
Power port
By default, the terminal displays all information in English. This procedure explains how to change the terminal’s display language if necessary.
IMPORTANT! Selecting a different language changes all text that appears on the terminal.
On the terminal’s main screen, touch the Settings icon.
On the Settings screen, touch the Please Input Password field and use the keypad to type the password: either 9876 or pax9876@@.
Touch the checkmark icon on the keypad when you are done and touch OK.
Scroll to the Personal section and touch Language & input.
Touch Language.
Scroll to and touch the desired language.
Touch the Back icon twice to return to the main screen.
The terminal requires a network connection to communicate with the payment processor server to process transactions.
The PAX A80 is a countertop payment terminal that can connect to wired (Ethernet) and wireless (Wi-Fi) networks.
This section explains how to enable Ethernet and connect to your network.
Ensure your network cable is connected in the appropriate connector located on the back of the terminal and make sure the other end of the network cable is connected to a network jack or hub.
On the terminal’s main screen, touch the Settings icon.
On the Settings screen, touch the Please Input Password field and use the keypad to type the password: either 9876 or pax9876@@.
Touch the checkmark icon on the keypad when you are done and touch OK.
In the Wireless & networks section, touch Ethernet.
If Ethernet is Off, touch the toggle to turn it on.
After you toggle Ethernet to On (or if Ethernet is already on), the connected network settings appear.
If necessary, you can change the network connection parameters manually by scrolling to the bottom and touching Ethernet Configuration to select and configure the Connection Type.
IMPORTANT! Changing the network connection parameters incorrectly will prevent the terminal from communicating with the payment processing server.
Touch the Back icon twice to return to the main screen.
The following illustrations show the location of the main terminal features and hardware:
Contactless payment reader
Color touchscreen
Magnetic stripe reader
Physical keypad
Chip card reader
This section explains how to turn Wi-Fi on and connect to your network.
On the terminal’s main screen, touch the Settings icon.
On the Settings screen, touch the Please Input Password field and use the keypad to type the password: either 9876 or pax9876@@.
Touch the checkmark icon on the keypad when you are done and touch OK.
In the Wireless & networks section, touch Wi-Fi.
If Wi-Fi is Off, touch the toggle to turn it on. If Wi-Fi is already on, a list of available networks appears.
From the list of available networks, touch the name of the network you want to connect to.
Enter the password for the selected network and touch CONNECT.
TIP: You can touch Show password before typing to ensure you are entering the password correctly.
After the terminal displays Connected for the selected network, touch the Back icon to return to the Settings screen.
Touch the Back icon again to return to the main screen.
PayFacto uses a self-service terminal activation procedure designed to save time while also providing better security. The new activation procedure applies only to countertop and mobile PAX payment terminals using the Android operating system. The new procedure applies to:
All new merchants activating their terminals for the first time
Any existing merchants adding new payment terminals
Any existing merchants receiving replacement terminals
After you configure the terminal's network connection(s) and power on the terminal, the procedure comprises of 2 parts:
Activate the terminal with a One Time Passcode (OTP)
Set the Administrator and Merchant passwords
NOTE: If you have multiple new payment terminals, you need to perform the activation procedure on each terminal individually.
After configuring the terminal’s network connection, you need to start the PayFacto payment application to complete the remaining steps. Terminal activation requires you to input a One Time Passcode (OTP) that PayFacto sends to the email address or telephone number registered to your account.
IMPORTANT! To receive the OTP on your phone, your registered phone number must be able to receive text messages (SMS). If you cannot receive text messages, select the email option to get the OTP.
Touch the PAYMENT icon on the main screen. The Welcome To Your Payment Terminal screen appears.
NOTE: The terminal may need to download host and security parameters; this can take a few moments.
In the top right corner of the screen, your terminal ID (TID) appears; confirm that the number on the screen matches the TID on the label on the back of your terminal. The TID will not appear on your terminal screen after you complete the activation process.
IMPORTANT! If the TID does not match, call PayFacto immediately.
Touch anywhere on the screen to begin the activation process.
Touch the desired option to receive the OTP.
Phone Number
Touch the Send Code button.
IMPORTANT! The OTP code is valid for 15 minutes after you receive it. If you wait more than 15 minutes to enter the OTP, the terminal will display an error and you will have to request a new OTP.
If you select Email, look for a message from noreply@payfacto.com.
After you receive the 6-digit activation code, use the on-screen keypad to enter the code on the terminal screen.
If you enter the code incorrectly, a red exclamation appears to indicate that the code is incorrect.
Re-enter the code, or touch Resend Code to obtain a new OTP.
After you enter the OTP correctly, the payment application displays the Set Administrative Password screen to configure your terminal passwords.
If the supplied roll of printer paper was not already installed in the terminal when you received it, you will need to install it before you can print any transaction receipts.
TIP: This procedure also applies to replacing a roll of printer paper.
On the back of the terminal at the top, lift the lever with the contactless logo to unlock and open the printer cover.
NOTE: The printer cover opens on a hinge, it does not come off the terminal.
Place the roll of printer paper in the paper tray, leaving about 2 inches (5 cm) of paper beyond the printer's cutter as shown in the following example:
IMPORTANT! Make sure the paper unrolls from the back of the roll, otherwise the printer will be unable to print the transaction receipt.
Close the printer cover until it snaps into place and remove any excess paper.
To prevent unauthorized individuals from changing the terminal’s configuration, you need to set the Administrator and Merchant passwords. These passwords restrict access to certain functions on the terminal.
When setting your passwords, you must respect the following parameters:
Passwords must be 6 characters long
The Administrator and Merchant passwords cannot be the same (can’t match)
You cannot use the same digit 6 times consecutively (for example: 111111 or 777777)
You cannot use 6 consecutive numbers, either ascending or descending (for example: 123456 or 987654)
On the Set Administrative Password screen, use the on-screen keypad to enter a 6-digit password in the Admin Password field and touch the Next icon on the keypad.
On the Confirm Administrative Password screen, re-enter the password in the Admin Password field and touch the Next icon on the keypad.
On the Set Merchant Password screen, use the on-screen keypad to enter a 6-digit password in the Merchant Password field and touch the Next icon on the keypad.
On the Confirm Merchant Password screen, re-enter the password in the Merchant Password field and touch the Next icon on the keypad.
Your payment terminal is now ready for use.
There are multiple connection ports on the back of the terminal. Countertop terminals generally require AC power and Ethernet connections.
Your configuration may also include a connection to a POS system or an additional PIN pad.
Use the diagram on the back of the terminal to determine where to connect the cables that apply to your configuration. The terminal’s connection ports are shown below:
After you secure the T bracket to the terminal, you must insert the cables. This procedure explains how to install and secure the AC adapter and Ethernet cables; if you have additional cables, connect them to the appropriate port and use the same method to secure them in place.
Beginning with the AC adapter, inserting it in the terminal's cable guide on the left and connect the adapter to the Power port.
Insert the Ethernet cable in the terminal's cable guide on the right and connect it to the LAN port.
When the cables are properly seated in their ports, gently pull on the cables to remove any excess cable that is higher than the plane of the T bracket.
Place the 3-hole metal bracket over the cables, aligned with the screw holes in the T bracket and secure it in place using a Phillips head screwdriver to insert the two short screws.
Turn the terminal over and power on the terminal. The completed assembly should resemble the following:
The A80 cable attachment is anchored by a T bracket that keeps the attached cables from being accidentally disconnected .
With the terminal turned over, insert the T bracket into the guides on the underside of the A80 terminal.
Slide the T bracket up by pushing it from the bottom towards the top of the terminal.
To prevent the T bracket and cables from sliding off the terminal, you must next secure the T bracket to the terminal.
Place the short metal bracket at the top of the T bracket and insert the long screw at the opening near the top of the terminal.
When the end of the long screw comes out of the bottom of the T bracket, place the metal washer over the screw and then thread the thumb nut onto the end of the screw.
Using a Phillips head screwdriver, tighten the screw securely (but not excessively) into the thumb nut.
This guide will explain how to install the cable attachment bracket for the PAX A80 terminal (part number AZP-310006) designed to prevent the accidental disconnection of cables from the terminal.
IMPORTANT! This cable attachment bracket is only for use with PAX A80 terminals used in countertop environments. It is not compatible with the A80 extension pole for drive-through applications.
The topics covered in this guide include:
Before you can install the cable attachment to the PAX A80 terminal, you must prepare the terminal by doing the following:
Power off the terminal by pressing and holding the red X key on the physical keypad.
Turn the terminal over and remove all cables from the terminal's communication ports.
The terminal uses 2 ¼” or 58mm thermal paper rolls to print transaction receipts.
On the back of the terminal at the top, lift the lever with the contactless logo to unlock and open the printer cover.
NOTE: The printer cover opens on a hinge, it does not come off the terminal.
Place the roll of printer paper in the paper tray, leaving about 2 inches (5 cm) of paper beyond the printer's cutter as shown in the following example:
IMPORTANT! Make sure the paper unrolls from the back of the roll, otherwise the printer will be unable to print the transaction receipt.
Close the printer cover until it snaps into place and remove any excess paper.
There are multiple communication ports available through the multi-function cable. The cable allows you to connect the terminal to:
USB Type-C (female) power connector (for AC supplly)
Wired network using the Ethernet connector
Multi-function connector (USB Type-C male)
The PAX A80 terminal offers an on-screen keypad as well as a physical keypad to enter transaction amounts. Your terminal operators and customers enter information and respond to prompts using either the terminal’s touch screen or physical keypad.
There are three (3) colored function keys on the physical keypad that you can use to confirm, correct, or cancel an operation:
To confirm an entry, touch OK on the screen or press the green O key
To correct an entry, touch BACK on the screen or press the yellow < key
To cancel a function, touch CLEAR on the screen or press the red X key
The following illustrations show the location of the main terminal features and hardware:
Front-facing camera (not used)
Color touchscreen /Contactless payment reader
Physical keypad
Chip card reader
Magnetic stripe reader
3.5mm audio jack
The terminal uses a multi-function cable to provide access to the supported connections. Countertop terminals generally require AC power and Ethernet connections. Your configuration may also include a connection to a POS system.
On the back of the terminal at the top, use a #1 Phillips screwdriver to loosen the two screws securing the cover.
NOTE: You do not need to remove the screws from the cover; they are designed to remain attached.
Remove the cover from the back of the terminal and locate the USB Type-C plug between the slots for the MicroSD and SAM cards.
Insert the multi-function cable’s USB Type-C connector into the terminal’s corresponding plug.
After you connect the multi-function cable to the terminal, make sure that the strain relief sleeve is seated in the slot at the top of the terminal.
NOTE: You can move the strain relief sleeve along the multi-function cable to position it correctly.
Re-install the cover and tighten the two screws to complete the cable installation.
The terminal requires a network connection to communicate with the payment processor server to process transactions.
The PAX A35 is a countertop payment terminal that can connect to wired (Ethernet) and wireless (Wi-Fi) networks.
Configuring the Terminal Ethernet Connection
Configuring the Terminal Wi-Fi Connection
This section explains how to enable an Ethernet connection and connect to your network.
Ensure your network cable is connected in the red Ethernet adapter on the multi-function cable and make sure the other end of the network cable is connected to a network jack or hub.
On the terminal’s main screen, touch the Settings icon.
On the Settings screen, touch the Please Input Password field and use the keypad to type the password: or pax9876@@.
Touch the checkmark icon on the keypad when you are done and touch OK.
On the Settings page, touch Network & Internet.
On the Network & internet page, touch Ethernet.
If Ethernet is Off, touch the toggle to turn it on.
After you toggle Ethernet to On (or if Ethernet is already on), the connected network settings appear.
If necessary, you can change the network connection parameters manually by scrolling to the bottom and touching Ethernet Configuration to select and configure the Connection Type.
IMPORTANT! Changing the network connection parameters incorrectly will prevent the terminal from communicating with the payment processing server.
Touch the Back icon to return to the Network & Internet page.
By default, the terminal displays all information in English. This procedure explains how to change the terminal’s display language if necessary.
IMPORTANT! Selecting a different language changes all text that appears on the terminal.
On the terminal’s main screen, touch the Settings icon.
On the Settings screen, touch the Please Input Password field and use the keypad to type the password: pax9876@@.
Touch the checkmark icon on the keypad when you are done and touch OK.
On the Settings page, scroll to the bottom and touch System.
On the System page, touch Languages & input.
On the Languages & input page, touch Languages.
On the Language preferences page, touch Add a language.
On the Add a language page, scroll to and touch the desired language.
NOTE: If the language has localized variants, select the appropriate regional option for your country.
If the selected language does not appear automatically, you can drag the language to the top of the list, as shown below:
This section explains how to turn Wi-Fi on and connect to your network.
On the terminal’s main screen, touch the Settings icon.
On the Settings screen, touch the Please Input Password field and use the keypad to type the password: pax9876@@.
Touch the checkmark icon on the keypad when you are done and touch OK.
On the Settings page, touch Network & Internet.
On the Network & Internet page, touch Wi-Fi.
If Wi-Fi is Off, touch the toggle to turn it on. If Wi-Fi is already on, a list of available networks appears.
From the list of available networks, touch the name of the network you want to connect to.
Enter the password for the selected network and touch CONNECT.
TIP: You can touch Show password before typing to ensure you are entering the password correctly.
After the terminal displays Connected for the selected network, touch the Back icon to return to the Network & Internet page.
The terminal does not have a dedicated power on/off button; it turns on automatically when you connect it to an AC power source and turns off when disconnected from a power source.
After you connect the multi-function cable to the terminal and secure the back cover, turn the terminal over.
Insert the power cord’s male USB Type-C plug in the open (female) USB Type-C power connector on the multi-function cable.
Connect the cable’s USB plug into the AC adapter’s USB port.
Plug the adapter into an AC outlet. The terminal powers on automatically and makes a sound to indicate it is starting.
To prevent unauthorized individuals from changing the terminal’s configuration, you need to set the Administrator and Merchant passwords. These passwords restrict access to certain functions on the terminal.
When setting your passwords, you must respect the following parameters:
Passwords must be 6 characters long
The Administrator and Merchant passwords cannot be the same (can’t match)
You cannot use the same digit 6 times consecutively (for example: 111111 or 777777)
You cannot use 6 consecutive numbers, either ascending or descending (for example: 123456 or 987654)
On the Set Administrative Password screen, use the on-screen keypad to enter a 6-digit password in the Admin Password field and touch the Next icon on the keypad.
On the Confirm Administrative Password screen, re-enter the password in the Admin Password field and touch the Next icon on the keypad.
On the Set Merchant Password screen, use the on-screen keypad to enter a 6-digit password in the Merchant Password field and touch the Next icon on the keypad.
On the Confirm Merchant Password screen, re-enter the password in the Merchant Password field and touch the Next icon on the keypad.
Your payment terminal is now ready for use.
The terminal powers on automatically when you connect it to an AC power supply. To power off the terminal, disconnect the AC power supply.
IMPORTANT! Disconnecting the AC power immediately powers off the terminal and any transaction that was in progress is cancelled.
This document will introduce you to your payment terminal as well as guide you through the process of preparing and configuring it in order to quickly begin processing payments.
Your PAX A35 payment processing terminal comes with the following:
USB Type-C power cord
Back cover
AC power adapter
Payment terminal
Multi-function cable
PayFacto uses a self-service terminal activation procedure designed to save time while also providing better security. The new activation procedure applies only to countertop and mobile PAX payment terminals using the Android operating system. The new procedure applies to:
All new merchants activating their terminals for the first time
Any existing merchants adding new payment terminals
Any existing merchants receiving replacement terminals
After you configure the terminal's network connection(s) and power on the terminal, the procedure comprises of 2 parts:
Activate the terminal with a One Time Passcode (OTP)
Set the Administrator and Merchant passwords
NOTE: If you have multiple new payment terminals, you need to perform the activation procedure on each terminal individually.
After configuring the terminal’s network connection, you need to start the PayFacto payment application to complete the remaining steps. Terminal activation requires you to input a One Time Passcode (OTP) that PayFacto sends to the email address or telephone number registered to your account.
IMPORTANT! To receive the OTP on your phone, your registered phone number must be able to receive text messages (SMS). If you cannot receive text messages, select the email option to get the OTP.
Touch the PAYMENT icon on the main screen. The Welcome To Your Payment Terminal screen appears.
NOTE: The terminal may need to download host and security parameters; this can take a few moments.
In the top right corner of the screen, your terminal ID (TID) appears; confirm that the number on the screen matches the TID on the label on the back of your terminal. The TID will not appear on your terminal screen after you complete the activation process.
IMPORTANT! If the TID does not match, call PayFacto immediately.
Touch anywhere on the screen to begin the activation process.
Touch the desired option to receive the OTP.
Phone Number
Touch the Send Code button
IMPORTANT! The OTP code is valid for 15 minutes after you receive it. If you wait more than 15 minutes to enter the OTP, the terminal will display an error and you will have to request a new OTP.
If you select Email, look for a message from noreply@payfacto.com.
After you receive the 6-digit activation code, use the on-screen keypad to enter the code on the terminal screen.
If you enter the code incorrectly, a red exclamation appears to indicate that the code is incorrect.
Re-enter the code, or touch Resend Code to obtain a new OTP.
After you enter the OTP correctly, the payment application displays the Set Administrative Password screen to .
The PAX A35 terminal offers an on-screen keypad as well as a physical keypad to enter transaction amounts. Your terminal operators and customers enter information and respond to prompts using either the terminal’s touch screen or physical keypad.
To enter an amount or a PIN, you can use either the on-screen or physical keypad.
There are three (3) colored function keys on the physical keypad that you can use to confirm, correct, or cancel an operation:
To confirm an entry, touch OK on the screen or press the green O key
To correct an entry, touch BACK on the screen or press the yellow < key
To cancel a function, touch CLEAR on the screen or press the red X key
There are three (3) ways for a customer to use their payment card with the terminal:
Insert the chip card and enter a PIN
Swipe the card’s magnetic strip
Tap the card for contactless payment