Purpose of this document

This document will cover the configuration required to operate the Secure Payment application's SecurePay module with integration to POS systems through the Retail Terminal Interface for Semi-Integrated Payment Applications (RTI-SIPA) plugin.

SecurePay

The Android-based SecurePay modlule is a bi-directional interface which links the PayFacto payment application to a POS system such as Maitre'D or Veloce. The SecurePay module automates some operations which previously had to be carried out by the clerk, such as the entry of the sales amount and card brand selection. The SecurePay module is especially well-suited to quick service environments and drive-through windows, with or without tip management.

Retail Terminal Interface for Semi-Integrated Payment Applications (RTI-SIPA) Plugin

The RTI-SIPA plugin is part of the STPISecure installer package and can be installed as a standalone component. RTI-SIPA's main purpose is to link the POS system and its POS workstations to the SecurePay module which resides on each payment terminal. This plugin will be installed on the POS system's main back-office PC as well as each POS workstation where a payment terminal will be used.

Accurate payment reporting

The integration of the SecurePay module with various POS systems allows the payment terminal to retrieve guest check data from the POS System. After the payment terminal processes a payment, the SecurePay module sends the payment data back to the POS System for reporting purposes. Payment amounts, tip amounts and card brand used are all automatically transmitted to the POS system to allow for accurate reporting.

Compatible with the SecureTable module

The SecureTable and SecurePay modules can both be used on the same POS system. This allows merchants to use any combination of stationary Pay-at-the-Counter terminals and wireless Pay-at-the-Table terminals. The SecureTable and SecurePay modules share a similar user interface which provides a consistent user experience for customers and employees.

Transaction Management

When using the Secure Payment application, it is helpful to have a list of processed transactions to ensure your bookkeeping is aligned with your business' sales. The terminal can print transaction reports, allowing you to view either detailed or summary information on the transactions and transaction types in the current batch, if your business uses multiple terminals, you need to print reports on those terminals to view their reports.

Detailed reports display a list of every transaction in the current batch, including date, time, transaction type, payment method, invoice number, and amount. Summary reports group the transactions by card type, displaying the total sales, and the number of transactions.

The terminal’s printer (built-in or external) can print transaction reports for the current batch. For reconciliation purposes, you may want to print a report prior to the automated settlement, but it is not a requirement. Printing reports is meant to assist with your bookkeeping.

The available transaction reports are:

• Batch details

• Batch summary

Additionally, you can search for individual transactions using the Search for a Transaction procedure.

Search for a Transaction

You can search for transactions on the terminal to view the details about one or more transactions. If you have multiple terminals operating under the same merchant ID (MID), all transactions from all terminals appear in the list with the most recent transaction at the top of the list. You can search for transactions in the current (open) batch as well as from previous batches.

To search for a transaction:

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. In the Transaction management section, touch Transaction History.

1. Touch the Search button.

2. Enter one or more of the following search criteria:

   • An invoice number in the Invoice number field

   • An authorization code in the Authorization code field

   • Touch the Time range field to select a date range for the desired transaction; touch Save to search using the selected date range

3. Touch the Search button. The terminal returns any transaction that meets the selected search criteria.

4. Touch the desired transaction to display the details.

Print Detailed Transaction Report

The detailed report for the current batch of transactions lists each individual transaction’s details. You may want to print the detailed transaction in order to have a printed copy of the transactions prior to processing the the current batch. Printing a detailed report allows you to reconcile each transaction as part of your bookkeeping.

To print a detailed list of transactions for the current batch:

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. In the Transaction management section, touch Reports.

1. In the Batch Details section, touch Print Batch Details. The terminal prints the Batch Details Report, listing all transaction details in the current batch for all terminal operators.

2. If you have more than one terminal, repeat steps 1 to 4 for each additional terminal where you want to print the detailed transaction report.

Print Batch Summary Report

The summary report for the current batch of transactions allows you to see the totals for each payment method used, including sales, refunds, tips, cashbacks, and fees. You may want to print the summary report to reconcile transactions by payment type as part of your bookkeeping prior to processing the current batch.

To print a summary list of transactions for the current batch:

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. In the Transaction management section, touch Transaction History.

3. In the Batch Summary section, touch Print Batch Summary. The terminal prints the Summary Details Report, listing all transactions in the current batch, grouped by card type for all terminal operators.

4. If you have more than one terminal, repeat steps 1 to 6 for each additional terminal where you want to print the summary transaction report.

Terminal Activation

PayFacto uses a self-service terminal activation procedure designed to save time while also providing better security. The activation procedure applies only to counter-top and mobile PAX payment terminals using the Android operating system.

The activation procedure applies to:

• All new merchants activating their terminals for the first time

• Any existing merchants adding new payment terminals

• Any existing merchants receiving replacement terminals

Overview

After you configure the terminal's network connection(s) and power on the terminal, the activation procedure comprises of 2 parts:

• Activate the terminal with a One Time Passcode (OTP)

• Set the Administrator and Merchant passwords

Activate Terminal

After configuring the terminal’s network connection, you need to start the Secure Payment application to complete the remaining steps. Terminal activation requires that you input a One Time Passcode (OTP) that PayFacto sends to the email address or telephone number registered to your account.

To activate the payment terminal:

1. Touch the Tap to continue button to begin the activation process.

2. Touch the desired option to receive the OTP.

1. Touch the Send Code button.

4. Re-enter the code and touch the Confirm & activate button, or touch Resend Code to obtain a new OTP.

5. After you enter the OTP successfully, the payment application displays the Set Admin Password screen to configure your terminal passwords.

Set Passwords

To prevent unauthorized individuals from changing the terminal’s configuration, you need to set the Administrator and Merchant passwords. These passwords restrict access to certain functions on the terminal.

When setting your passwords, you must respect the following parameters:

• Passwords must be 6 characters long

• The Administrator and Merchant passwords cannot be the same (can’t match)

• You cannot use the same digit 6 times consecutively (for example: 111111 or 777777)

• You cannot use 6 consecutive numbers, either ascending or descending (for example: 123456 or 987654)

To set your Administrator and Merchant passwords:

1. On the Set admin password screen, use the on-screen keypad to enter a 6-digit password in the Password field.

2. Re-enter the password in the Confirm new password field.

4. On the Set merchant password screen, use the on-screen keypad to enter a 6-digit password in the Password field.

5. Re-enter the password in the Confirm new password field.

Your payment terminal is now activated and ready for use.

If your terminal has a built-in printer, or connects to an external printer, there are several printing options you can configure that determine when a transaction receipt gets printed, as well as the receipt's appearance.

If your terminal is equipped with a printer, you can adjust the printer settings to suit your business needs.

The available printing options are:

• Enable Transaction Receipt Printing

• Enable Merchant Transaction Receipt

• Select Printout Contrast Level

• Select Which Transactions to Print

• Reprint a Transaction Receipt

• Enable Personalized Message on Receipt Footer

  • Configure Personalized Footer Message

  • Edit or Delete Personalized Footer Message

  • Disable Personalized Message on Receipt Footer

• Disable Merchant Transaction Receipt

• Disable Transaction Receipt Printing

Enable Transaction Receipt Printing

If your terminal is equipped with (or connects to) a printer, you can print transaction receipts after the transaction is confirmed. By default, the Secure Payment application's payment module enables the printing on transaction receipts, but you can adjust the setting if needed.

To enable transaction receipt printing

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

4. If you have more than one terminal, repeat steps 1 to 4 for each additional terminal where you want to enable transaction receipt printing.

Enable Merchant Transaction Receipt

When you enable the printing of transaction receipts, the customer receipt is always available to print, but you can choose whether to print the merchant copy or not. Printing the merchant copy for each transaction allows you to reconcile your individual transactions with the batch processing and the transaction reports.

To enable the printing of the merchant copy of the transaction receipt:

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. In the Configure application section, touch Printer options.

3. In the Copies section, slide the Merchant Copy Printouts toggle switch to the right if it isn't already enabled.

4. If you have more than one terminal, repeat steps 1 to 4 for each additional terminal where you want to enable the printing of the merchant copy of the transaction receipt.

Select Printout Contrast Level

The payment terminals use thermal paper to print the transaction receipts. You can adjust the level of contrast for the transaction receipts if they are difficult to read. If you have a mobile or portable payment terminal, the contrast level can affect battery usage.

The following table shows examples of each printout contrast level:

To select the transaction receipt contrast level

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. In the Configure application section, touch Printer options.

3. In the Copies section, touch Printout color depth.

4. On the Printout color depth screen, touch the desired contrast level: Pale, Normal, or Dark.

5. If you have more than one terminal, repeat steps 1 to 5 for each additional terminal where you want to set the printout contrast level.

Select Which Transactions to Print

In addition to printing receipts for sales transactions, you can print receipts for some non-sales transactions, including:

• Declined credit transactions

• Void transactions

• Completed transactions

• Force post transactions

In addition to the transactions listed above, you can enable or disable the following printer settings:

• Bar code: Prints a barcode on the transaction receipt that identifies the individual transaction; helpful when using a terminal equipped with a scanner when performing refund or void transactions

• Total line on pre-authorization receipts: Adds a total line to the transaction receipt that prints when a pre-authorization is confirmed (usually paired with the tip line)

• Tip line on pre-authorization receipts: Adds a tip line to the transaction receipt that prints when a pre-authorization is confirmed

• Cashback print Signature line: Adds a signature line for cashback transactions for customers to sign as proof that they received the requested cashback amount

• Reverse on declined: Prints the transaction result in white on a dark background for declined transaction

To enable or disable transaction printing and printing options

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. In the Configure application section, touch Printer options.

3. In the Printing receipts section, enable each desired function by sliding the toggle switch to the right or disable functions by sliding the toggle switch to the left.

   Enabled

   Disabled
4. If you have more than one terminal, repeat steps 1 to 4 for each additional terminal where you want to set which transactions will print a transaction receipt.

Reprint a Transaction Receipt

If a transaction receipt is lost or damaged, you can print a duplicate copy of the receipt.

To reprint a transaction receipt

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. In the Transaction management section, touch Transaction History.

3. Scroll to or search for the desired transaction to reprint.

1. Touch the desired transaction to display the details.

2. Touch Reprint.

1. In the Reprint screen, touch the button for the transaction receipt you want to reprint:

• Merchant copy

• Customer copy

• Both copies

The terminal prints the selected duplicate copy(ies) of the transaction receipt.

Enable Personalized Message on Receipt Footer

You can add a personalized message at the bottom of every printed transaction receipt. Your message can include business hours, social media coordinates, and more. Your message can contain up to 4 lines with 48 characters (including spaces) per line.

To enable a personalized message at the bottom of your transaction receipts

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. In the Configure application section, touch Printer options.

3. Scroll to the bottom of the screen to find the Footer section and touch Print footer.

4. On the Footer option screen, slide the Print footer toggle switch to the right.

5. If you have more than one terminal, repeat steps 1 to 5 for each additional terminal where you want to enable a personalized message on the bottom of the transaction receipts.

Configure Custom Footer Message

When you enable printing a personalized message on your transaction receipt footers, you need to configure the message by entering it on one of the four (4) available lines on the receipt footer.

To configure a personalized message at the bottom of your transaction receipts

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. In the Configure application section, touch Printer options.

3. Scroll to the bottom of the screen to find the Footer section and touch Print footer.

4. On the Footer option screen, delete the text in the Footer no. 1 field and enter the first line of your custom message.

5. Repeat step 5 for each additional line you want to use for your personalized message, using the Footer no. 2, Footer no. 3, and Footer no. 4 fields.

6. If you have more than one terminal, repeat steps 1 to 6 for each additional terminal where you want to configure the personalized message at the bottom of the transaction receipts.

Edit or Delete Personalized Footer Message

When using a personalized message on your transaction receipt footers, you may want to change or delete some of the message. You can easily adjust the footer text whenever you need.

To edit or delete a personalized message at the bottom of your transaction receipts:

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. In the Configure application section, touch Printer options.

3. Scroll to the bottom of the screen to find the Footer section and touch Print footer. The Footer option screen appears.

4. To edit your message, adjust the text in the Footer no. 1, Footer no. 2, Footer no. 3, and/or Footer no. 4 fields as required, as shown in the following example:

5. If you want to delete your personalized message, delete the text in the Footer no. 1, Footer no. 2, Footer no. 3, and Footer no. 4 fields, as shown in the following example:

1. If you have more than one terminal, repeat steps 1 to 6 for each additional terminal where you want to change the personalized message at the bottom of the transaction receipts.

Disable Personalized Message on Receipt Footer

If you enabled a personalized message at the bottom of every printed transaction receipt, but you no longer want to use any message on the footer, you can easily disable footer message printing.

To disable a personalized message at the bottom of your transaction receipts

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. In the Configure application section, touch Printer options.

3. Scroll to the bottom of the screen to find the Footer section and touch Print footer.

4. On the Footer option screen, slide the Print footer toggle switch to the left.

5. If you have more than one terminal, repeat steps 1 to 5 for each additional terminal where you want to disable personalized messages at the bottom of the transaction receipts.

Disable Merchant Transaction Receipt

If you previously enabled the printing of merchant transaction receipts and you no longer want or need them, you can quickly disable the function.

To disable the printing of the merchant copy of the transaction receipt

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. In the Configure application section, touch Printer options.

3. In the Copies section, slide the Merchant Copy Printouts toggle switch to the left.

4. If you have more than one terminal, repeat steps 1 to 4 for each additional terminal where you want to disable the printing of the merchant copy of the transaction receipts.

Disable Transaction Receipt Printing

By default, the Secure Payment application's payment module enables the printing on transaction receipts, but you can disable the function if needed.

To disable transaction receipt printing

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. In the Configure application section, touch Printer options.

3. In the Copies section, slide the Receipt Copy Printouts toggle switch to the left.

4. If you have more than one terminal, repeat steps 1 to 5 for each additional terminal where you want to disable the printing of transaction receipts.

Tipping

You can configure your terminal to add a tip to the total sale. You can also configure cashback options for debit transactions (if supported). The topics covered in this section include:

• Enable Tipping

• Preset Tip Percentage

• Enable Manual Tip Percentage

• Change a Preset Tip Percentage

• Change Tip Preset Text Size

• Enable Tipping Threshold

• Set Tipping Threshold

• Disable Manual Tip Percentage

• Disable Tipping

Enable Tipping

If your business includes the option to tip, you can enable tipping on the terminal, where the customer can add a tip value in addition to the sale. By default, tipping is disabled on the terminal.

To enable tipping in addition to the sale:

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Configure application section.

3. Touch Terminal options.

4. Scroll to the Tips section.

5. Toggle the Tip processing switch to the right.

6. If you have more than one terminal, repeat steps 1 to 6 for each additional terminal where you want to enable tipping.

Preset Tip Percentage

When you enable tipping, the terminal automatically displays three preset percentages (default values are 15%, 18%, and 20%) as options to the customer. The customer can touch one of the preset values or manually enter an amount for the tip.

To view the preset tipping percentages

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Configure application section.

3. Touch Terminal options.

4. Scroll to the Tips section.

6. If you have more than one terminal, repeat steps 1 to 6 for each additional terminal where you want to view the terminal's preset tip percentages.

Enable Manual Tip Percentage

When you enable tip processing, the terminal automatically offers preset percentage values to the customer. You can also offer the opportunity for customers to enter their own percentage value. By default, the manual tip percentage option is enabled on the terminal and applies automatically whenever you activate the tip processing option.

To enable the manual tip percentage option

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Configure application section.

3. Touch Terminal options.

4. Scroll to the Tips section.

6. If you have more than one terminal, repeat steps 1 to 6 for each additional terminal where you want enable a manual tip percentage.

Change a Preset Tip Percentage

When you enable tip processing, the terminal automatically offers preset percentage values to the customer. By default, the preset percentage values are set to 15, 18, and 20, but you can easily change one or more of these values as needed.

To change a preset tip percentage:

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Configure application section.

3. Touch Terminal options.

4. Scroll to the Tips section.

5. Touch Percentage presets.

6. On the Tip percentage presets screen, touch the tip preset field you want to change (Tip preset no. 1, Tip preset no. 2, or Tip preset no. 3) and replace the current percentage with a new value.

7. Repeat step 7 for any additional percentage preset values you want to change.

8. If you have more than one terminal, repeat steps 1 to 8 for each additional terminal where you want to change the preset tip percentage values.

Change Tip Preset Text Size

When you enable tip processing, the terminal automatically offers preset percentage values to the customer. By default, the preset percentages use the Normal text size to display the values, but you can choose to use Large or Very Large text to suit your requirements.

To change the text size for the preset tip percentages:

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Configure application section.

3. Touch Terminal options.

4. Scroll to the Tips section.

5. Touch Tip presets text size.

6. On the Tip presets text size screen, touch the text size you want to use (Normal, Large, or Very Large).

7. If you have more than one terminal, repeat steps 1 to 7 for each additional terminal where you want to set preset tip percentage text size.

Enable Tipping Threshold

There can be situations where your customers may accidentally enter a manual tip percentage incorrectly and leave a larger tip than planned. By default, the terminal enables a tipping threshold that requires the Merchant password for any tip over 50% of the initial sale amount (for example, a $55 tip on a $100 bill). You can disable or adjust the threshold value if needed.

To enable the tipping percentage threshold

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Configure application section.

3. Touch Terminal options.

4. Scroll to the Tips section.

5. Touch Tip threshold.

6. On the Tip threshold screen, toggle the Tip threshold switch to the right.

7. If you have more than one terminal, repeat steps 1 to 7 for each additional terminal where you want to enable the tipping threshold.

Set Tipping Threshold

When you enable the tipping threshold, you can set a custom percentage as the value where the Merchant password is required. By default, the terminal set the threshold value at 50%, but you can adjust it if needed.

To change the tipping percentage threshold:

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Configure application section.

3. Touch Terminal options.

4. Scroll to the Tips section.

7. If you have more than one terminal, repeat steps 1 to 7 for each additional terminal where you want to set the terminal's tipping threshold.

Disable Manual Tip Percentage

By default, the manual tip percentage option is enabled on the terminal and applies automatically whenever you activate the tip processing option; you can easily disable the function if needed.

To disable the manual tip percentage option

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Configure application section.

3. Touch Terminal options.

4. Scroll to the Tips section.

5. Toggle the Manual percentage input switch to the left.

6. If you have more than one terminal, repeat steps 1 to 6 for each additional terminal where you want to disable manual tip percentage.

Disable Tipping

By default, tipping is disabled on the terminal. If you've enabled tip processing, you can easily disable the function if needed.

To disable tipping from a sale

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Configure application section.

3. Touch Terminal options.

4. Scroll to the Tips section.

5. Toggle the Tip processing switch to the left.

6. If you have more than one terminal, repeat steps 1 to 6 for each additional terminal where you want to disable tipping.

This section describes the general transaction workflow and user experience when making a purchase with a merchant using the Secure Payment application's App to app module.

Payment Process Begins

The merchant will calculate the total amount using a Point of Sale (POS) system or a cash register and enter the total amount on the payment terminal using the third-party application. The third-party application then communicates the total amount to the Secure Payment application's App to app module.

The next step in the process depends on the type of sale. If the merchant adds any surcharge for debit card transactions (for Canadian merchants only, excluding Quebec), the App to app module applies the associated surcharge to the total amount and requires the customer to confirm the total.

The following sections will describe the workflow without surcharges; the available sale types are:

• Sale Without Tip

• Sale With Tip

• Debit sale with cashback

Sale Without Tip

After the merchant enters the amount on the third-party application, the Secure Payment App to app module displays the total sale amount, at which point the merchant hands the terminal to (or turns it towards) the customer.

1. The customer inserts, swipes, or taps their payment card.

2. The terminal displays a processing screen with the payment card brand logo.

3. After approving (or declining) the payment request, the terminal prints the merchant copy of the transaction receipt and the merchant touches Print receipt to print the customer copy or No receipt if the customer does not want their copy of the transaction receipt.

Sale With Tip

After the merchant enters the amount on the third-party application, the Secure Payment App to app module displays the Add a tip screen, at which point the merchant hands the terminal to (or turns it towards) the customer.

1. The customer selects one of the preset tip percentages, a custom dollar amount, or a custom percentage (if enabled) or they can touch the No tip button.

2. After the customer selects the tip amount, the Total Sale screen appears where the customer then inserts, swipes, or taps their payment card.

3. The terminal displays a processing screen with the payment card brand logo.

4. After approving (or declining) the payment request, the terminal prints the merchant copy of the transaction receipt and the merchant touches Print receipt to print the customer copy or No receipt if the customer does not want their copy of the transaction receipt.

Debit Sale with Cashback

After the merchant enters the amount on the third-party application, the Secure Payment App to app module displays the total sale amount, at which point the merchant hands the terminal to (or turns it towards) the customer. If the sale includes a tip, the terminal displays the Add a tip screen, where the customer selects the tip to add (or not) before inserting the card into the terminal's chip reader.

1. The customer selects the account to debit the sale amount from (Chequing or Savings).

2. The customer selects the amount for cashback.

3. The customer confirms the total amount (sale plus cashback).

4. The customer enters their PIN and touches the Confirm button.

5. The terminal displays a processing screen with the payment card brand logo.

6. After approving (or declining) the payment request, the terminal prints the merchant copy of the transaction receipt and the merchant touches Print receipt to print the customer copy or No receipt if the customer does not want their copy of the transaction receipt.

Configuration Settings

The Secure Payment application's App to app module has multiple configurable features and functions. The features and functions apply to all Secure Payment modules you may use, including standalone Payment, SecurePay, SecureTable, Gateway, and Gift Cards.

For the App to app module, the feature you will most likely need to configure is tipping (if that applies to your business), but you can access the following :

• Accessing Configuration Settings

• Transaction Management

  • Print Detailed Transaction Report

  • Print Batch Summary Report

• Application Configuration

  • Password

  • Tipping and Cashback

  • Printing Options

• Help and Training Tools

  • Training Mode

  • Getting Support

  • Exiting the Application

  • About Secure Payment

Accessing Configuration Settings

To access the App to app module's configuration settings:

1. Close (or exit from) the third party payment application.

2. If the App to app main screen does not appear automatically, touch the Secure Payment icon on the terminal's main screen.

1. From the App to app main screen, touch the menu icon at the top-left corner of the screen.

1. Enter the merchant password and touch the Confirm button. The Settings page appears.

Configuration Settings

The Secure Payment application's Gateway module has multiple configurable features and functions. The features and functions apply to all Secure Payment modules you may use, including standalone Payment, SecurePay, SecureTable, and Gift Cards.

For the Gateway module, the feature you will most likely need to configure is tipping, but you can access the following configuration menus:

• Accessing Configuration Settings

• Connection Settings

• Transaction Management

  • Print Detailed Transaction Report

  • Print Batch Summary Report

• Application Configuration

  • Configure Password Options

  • Configure Tipping Options

  • Configure Printing Options

• Help and Training Tools

  • Training Mode

  • Getting Support

  • Exiting the Application

  • About Secure Payment

Accessing Configuration Settings

To access the Gateway module's configuration settings:

1. From the Gateway home screen, touch the menu icon at the top-left corner of the screen.

1. Enter the merchant password and touch the Confirm button. The Settings page appears.

The Secure Payment application's payment module allows you to assign passwords to protect the terminal from unauthorized use. All terminal passwords are 6 numeric (numbers only) characters in length to provide security without slowing down the overall time it takes to process a transaction.

The terminal has 3 types of user passwords:

• Administrator (Admin): Configured during initial terminal activation

• Merchant: Configured during initial terminal activation

• Operator: Configured when creating one or more terminal operators

Information on specific password procedures

For more information on specific password procedures, click any of the following links:

• Understanding Password Hierarchy

• Password Requirements

• Incorrect Password Entries

• Forgotten Passwords

• Change Administrator Password

• Change Merchant Password

• Password Protection for Functions and Transactions

  • Reimbursement Passwords

  • Sales Transaction Passwords

  • Application Exit Password

Understanding Password Hierarchy

The terminal uses passwords for different user levels. The user levels follow a hierarchy, and a “higher” level password can enable a function (or override a password) for a “lower” level user.

For example, an operator can use the Merchant password to enable a password-protected sale, while an Administrator password can unlock functions that require a Merchant password.

Password Requirements

When setting passwords on your payment terminal, you must respect the following parameters:

• Passwords must be 6 characters long

• The Administrator and Merchant passwords cannot be the same (can’t match)

• You cannot use the same digit 6 times consecutively (for example: 111111 or 777777)

• You cannot use 6 consecutive numbers, either ascending or descending (for example: 123456 or 987654)

Incorrect Password Entries

If you enter a password incorrectly, the terminal displays an Access refused error message.

Touch the error message to return to the Password field and re-enter the required password.

If you are unable to remember the required password, you can use the Merchant or Administrator password, depending on which password you can't remember. Refer to Understanding Password Hierarchy or Forgotten Passwords for more information on which passwords can "override" others.

Forgotten Passwords

If a user forgets a password, the password reset procedure depends on the terminal user profile. The following table explains who can reset which password and which procedure to use:

Change Administrator Password

As part of your original terminal activation, you set an Administrator password. The Administrator password provides access to advanced terminal functions and can also enable password-protected operations. You can change the Administrator password whenever you feel it necessary.

To change the terminal's Administrator password

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Configure application section.

3. Touch Passwords.

4. Scroll to the Set passwords section.

5. Touch Administrators.

6. Enter the current Admin password in the Password field and touch Confirm.

7. Enter a new 6-digit numeric Admin password in the Password field. Keep in mind the password requirements when setting the new Admin password.

8. Re-enter the new password in the Confirm new password field.

9. Touch the Confirm button; the new Admin password is saved and the Passwords screen appears. If the passwords do not match, a message appears and the password is not changed. Re-enter the password; if needed, touch the Show password icon to ensure the passwords match.

1. If you have more than one terminal, repeat steps 1 to 10 for each additional terminal where you want to change the Admin password.

Change Merchant Password

As part of your original terminal activation, you set a Merchant password. The Merchant password protects against unauthorized users performing certain operations. You can change the Merchant password whenever you feel it necessary.

To change the terminal's Merchant password

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Configure application section.

3. Touch Passwords.

4. Scroll to the Set passwords section.

5. Touch Merchant.

6. Enter the Admin password in the Password field and touch Confirm. Requiring the Admin password prevents unauthorized changes to the Merchant password.

7. Enter a new 6-digit numeric Merchant password in the Password field. Keep in mind the password requirements when setting the new Merchant password.

8. Re-enter the new password in the Confirm new password field.

9. Touch the Confirm button; the new Merchant password is saved and the Passwords screen appears. If the passwords do not match, a message appears and the password is not changed. Re-enter the password; if needed, touch the Show password icon to ensure the passwords match.

1. If you have more than one terminal, repeat steps 1 to 10 for each additional terminal where you want to change the Merchant password.

Password Protection for Functions and Transactions

For added security, you can require the Merchant password for certain functions or transactions before the operation can proceed. By default, this security measure is enabled for the following functions and transactions:

• Reimbursements (refund and void)

• Sales transactions (cash, force post, swipe)

• Exiting the Secure Payment application

By default, all of the operations listed above have password protection enabled. Reimbursement transactions are always password protected, but you can select if the transaction requires the Admin or Merchant password.

You can disable the password protection on certain sales transactions and exiting the Secure Payment application if desired, but that leaves the terminal vulnerable to unauthorized use where any person could perform those functions.

Reimbursement Passwords

As a security measure, the Secure Payment application requires a password before processing reimbursement transactions. You can choose which password to require (Admin or Merchant) or you can disable passwords for reimbursements, depending on your preference. By default, refunds require the Admin password and voids require the Merchant password.

To set the required password for reimbursements

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Configure application section.

3. Touch Passwords.

4. Scroll to the Require password for transactions section.

5. Touch Refund transactions; the Password on refunds screen appears.

1. Select the desired password by touching Merchant or Admin or touch No password to disable password protection for refunds.

1. Touch the Back icon to return to the Passwords screen.

2. Touch Void transactions; the Password on voids screen appears.

1. Select the desired password by touching Merchant or Admin or touch No password to disable password protection for voids.

1. If you have more than one terminal, repeat steps 1 to 10 for each additional terminal where you want to set the required passwords for reimbursement transactions.

Sales Transaction Passwords

By default, less commonly used sales transactions (cash sale, force post, and swiping the payment card) require the Merchant password before they can be processed. You can choose whether or not to require the Merchant password, depending on your preference.

To select password protection for certain sales transactions

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Configure application section.

3. Touch Passwords.

4. Scroll to the Require password for transactions section.

5. Enable the use of the Merchant password by toggling the following switches to the right:

   • Force post

   • Cash

   • Swipe

6. Disable the use of the Merchant password by toggling the previously listed switches to the left.

7. If you have more than one terminal, repeat steps 1 to 7 for each additional terminal where you want to set password usage for sales transactions.

Application Exit Password

By default, the Secure Payment application's payment module requires the Merchant password before you can exit. You can choose whether or not to require the Merchant password, depending on your preference.

To enable or disable the Merchant password before exiting

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Configure application section.

3. Touch Terminal options.

4. Scroll to the General section.

5. Enable the use of the Merchant password before closing the payment module by toggling the Ask password on exit switch to the right.

1. Disable the use of the Merchant password before closing the payment module by toggling the Ask password on exit switch to the left.

1. If you have more than one terminal, repeat steps 1 to 7 for each additional terminal where you want to set whether or not to use the Merchant password before exiting the application.

The Secure Payment application's payment module includes tools for training and user assistance. These include:

• Training Mode

  • Enable Training Mode

  • Disable Training Mode

• Getting Support

• Exiting the Application

• About Secure Payment

Training Mode

The terminal has a training mode that allows users to process transactions in a simulated environment allowing them to learn and understand the terminal’s various functions. When in training mode, the terminal does not communicate with the server, and it functions even when the terminal has no network connection. The available options for training mode are:

• Enable Training Mode

• Disable Training Mode

Enable Training Mode

When you enable training mode, the terminal does not process any actual transactions and has no communication with any other device, everything occurs on the terminal.

To enable training mode

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Help & training tools section.

3. Touch Training mode.

4. Toggle the Enable training mode switch to the right.

1. If you have more than one terminal, repeat steps 1 to 5 for each additional terminal where you want to enable training mode

Disable Training Mode

When you enable training mode, the terminal is unable to process any transactions. To resume transaction processing, you need to disable training mode.

To disable training mode:

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Help & training tools section.

3. Touch Training mode.

4. Toggle the Enable training mode switch to the left.

1. If you have more than one terminal, repeat steps 1 to 5 for each additional terminal where you want to disable training mode.

Getting Support

The Secure Payment application offers 24/7 customer and technical support.

To access the support menu

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Help & training tools section.

3. Touch Support.

4. The Support screen displays the available support options.

Exiting the Application

Should you need to leave the Secure Payment application, there are two methods available:

• Using the Android Back button

• Using the Exit menu from the Settings page

To exit the application using the Android Back button

1. From the main screen, touch the Android system Back button, found on the bottom left third of the screen.

1. Enter the merchant password and touch Confirm.

To exit the application using the Exit menu on the Settings page:

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Help & training tools section.

3. Touch Exit.

1. Touch the Confirm button to exit the application.

About Secure Payment

The About menu displays information about the terminal and the the installed software version. You may be asked by the PayFacto support team to reference this information, but none of the fields are editable.

To view Secure Payment application information

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Help & training tools section.

3. Touch About.

4. The About screen displays the following information:

   • App Version

   • Version Code

   • Device Model

   • Serial Number

Processing Gift Cards

For more information on working with gift cards in the Secure Payment application, please refer to the following topics:

For more information on working with gift cards in the Secure Payment application, please refer to the following topics:

• Supported Gift Card Transactions

• Gift Card Processing Workflow

• Processing a Sale with Gift Cards

• Processing a Refund with Gift Cards

Supported Gift Card Transactions

The Secure Payment application currently supports two types of gift card transactions: purchases and refunds. When making a purchase with a gift card, the Secure Payment application launches the appropriate gift card application (DataCandy of Freebees) to redeem the amount of the sale from the gift card's balance. When issuing a refund, the Secure Payment application launches the gift card application and increments the amount to be refunded onto the gift card's balance. Please refer to the following topics for how to process the supported gift card transactions:

• Processing a Sale with Gift Cards

• Processing a Refund with Gift Cards

Any other gift card transaction (activation, empty card, or checkign the balance) must be performed in the appropriate gift card application, according to the gift card application's user guide. For additional information on gift card transactions, please refer to the appropriate brand's documentation:

• DataCandy Gift Card User Guide (online version)

• DataCandy Gift Card User Guide (PDF version)

• Freebees Gift Card User Guide (online version)

• Freebees Gift Card User Guide (PDF version)

Gift Card Processing Workflow

When processing a transaction (sale or refund) using a gift card, the workflow a terminal operator will use depends on the Secure Payment module they are using.

If you are using Secure Payment's Gateway module, the gift card is recognized as soon as the operator swipes the card and the appropriate gift card application is launched (DataCandy or Freebees).

If you are using any other Secure Payment module (App to App, SecurePay, SecureTable, or Standalone Payment), the operator (or customer) must indicate that the card being used is a gift card by tapping the Gift card button.

If the terminal operator or customer do not tap the Gift card button before swiping the card, the terminal displays a screen asking if a gift card is being used.

When you tap the Gift card button or answer Yes to the gift card question, the Secure Payment application launches the appropriate gift card application (DataCandy or Freebees) to process the sale or refund. When the gift card transaction is complete, the terminal returns to the Secure Payment application.

Processing a Sale with Gift Cards

A sales transaction paid for with a gift card is very similar to a regular sale paid for with a credit or debit card. The only difference is that you need to confirm that the card being used to pay is a gift card. The following procedure describes how to process a sale using a gift card.

To process a sale using a gift card:

1. Begin your sale as you would normally, based on the Secure Payment module you are using:

   • App to app: enter the sale amount on the 3rd party terminal application.

   • Gateway: enter the sale amount on the POS to initiate the Secure Payment application on the terminal.

   • SecurePay: enter the sale on the POS to initiate the payment on the terminal.

   • SecureTable: enter the sale on the POS and then retrieve the bill when you've arrived at the table with the payment terminal.

   • Standalone payment: enter the sale amount on the terminal and touch OK.

2. On the Total Sale screen, touch the Gift card button; if the payment process includes a tip, select the tip and then touch the Gift card button on the Total Sale screen.

If neither the operator nor customer touch the Gift card button before swiping the card, the terminal will present the following screen:

Tap Yes to continue the transaction using a gift card or No to return to the Total Sale screen to use a credit or debit card.

1. The Secure Payment application then launches the required gift card processing application (DataCandy or Freebees) to complete the transaction and print the transaction receipt.

2. When the gift card sale is complete, the terminal leaves the gift card application and returns to the main Secure Payment application screen.

Processing a Refund with Gift Cards

A refund for a transaction originally paid for with a gift card is very similar to a regular credit or debit card refund. The only difference is that you need to confirm that the card being used to pay is a gift card. The following procedure describes how to process a refund using a gift card.

To process a refund for a sale that used a gift card:

1. Begin your refund as you would normally, based on the Secure Payment module you are using:

   • App to app: select the refund transaction and enter the refund amount on the 3rd party terminal application.

   • Gateway: enter the refund amount on the POS to initiate the Secure Payment application on the terminal.

   • SecurePay: enter the refund on the POS to initiate the payment on the terminal.

   • SecureTable: enter the refund on the POS and then retrieve the bill when you've arrived at the table with the payment terminal.

   • Standalone payment: select the refund transaction from the Operations menu and enter the refund amount on the terminal and touch OK.

2. On the Refund screen, touch the Gift card button.

If neither the operator nor customer touch the Gift card button before swiping the card, the terminal will present the following screen:

Tap Yes to continue the refund transaction.

1. The Secure Payment application then launches the required gift card processing application (DataCandy or Freebees) to refund (increment) the sale amount to the gift card balance and print the transaction receipt.

2. When the gift card refund is complete, the terminal leaves the gift card application and returns to the main Secure Payment application screen.

If your terminal has a built-in printer, or connects to an external printer, there are several printing options you can configure that determine when a transaction receipt gets printed, as well as the receipt's appearance.

If your terminal is equipped with a printer, you can adjust the printer settings to suit your business needs. The available printing options are:

• Enable Transaction Receipt Printing

• Enable Merchant Transaction Receipt

• Select Printout Contrast Level

• Select Which Transactions to Print

• Reprint a Transaction Receipt

• Enable Personalized Message on Receipt Footer

  • Configure Personalized Footer Message

  • Edit or Delete Personalized Footer Message

  • Disable Personalized Message on Receipt Footer

• Disable Merchant Transaction Receipt

• Disable Transaction Receipt Printing

Enable Transaction Receipt Printing

If your terminal is equipped with (or connects to) a printer, you can print the transaction receipts (customer and merchant copies) after the transaction is confirmed. By default, the Secure Payment application enables the printing of transaction receipts, but you can adjust the setting if needed.

To enable transaction receipt printing:

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. In the Configure application section, touch Printer options.

1. In the Copies section, slide the Receipt Copy Printouts toggle switch to the right if it isn't already enabled.

1. If you have more than one terminal, repeat steps 1 to 4 for each additional terminal where you want to enable transaction receipt printing.

Enable Merchant Transaction Receipt

When you enable the printing of transaction receipts, the customer receipt is always available to print, but you can choose whether to print the merchant copy or not. Printing the merchant copy for each transaction allows you to reconcile your individual transactions with the batch processing and the transaction reports.

To enable the printing of the merchant copy of the transaction receipt:

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. In the Configure application section, touch Printer options.

1. In the Copies section, slide the Merchant Copy Printouts toggle switch to the right if it isn't already enabled.

1. If you have more than one terminal, repeat steps 1 to 4 for each additional terminal where you want to enable the printing of the merchant copy of the transaction receipt.

Select Printout Contrast Level

The payment terminals use thermal paper to print the transaction receipts. You can adjust the level of contrast for the transaction receipts if they are difficult to read. If you have a mobile or portable payment terminal, the contrast level can affect battery usage.

The following table shows examples of each printout contrast level:

To select the transaction receipt contrast level:

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. In the Configure application section, touch Printer options.

1. In the Copies section, touch Printout color depth.

1. On the Printout color depth screen, touch the desired contrast level: Pale, Normal, or Dark.

1. If you have more than one terminal, repeat steps 1 to 5 for each additional terminal where you want to set the printout contrast level.

Select Which Transactions to Print

In addition to printing receipts for sales transactions, you can print receipts for some non-sales transactions, including:

• Declined credit transactions

• Void transactions

• Completed transactions

• Force post transactions

In addition to the transactions listed above, you can enable or disable the following printer settings:

• Bar code: Prints a barcode on the transaction receipt that identifies the individual transaction; helpful when using a terminal equipped with a scanner when performing refund or void transactions

• Total line on pre-authorization receipts: Adds a total line to the transaction receipt that prints when a pre-authorization is confirmed (usually paired with the tip line)

• Tip line on pre-authorization receipts: Adds a tip line to the transaction receipt that prints when a pre-authorization is confirmed

• Cashback print Signature line: Adds a signature line for cashback transactions for customers to sign as proof that they received the requested cashback amount

• Reverse on declined: Prints the transaction result in white on a dark background for declined transactions

To enable or disable transaction printing and printing options:

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. In the Configure application section, touch Printer options.

1. In the Printing receipts section, enable each desired function by sliding the toggle switch to the right or disable functions by sliding the toggle switch to the left.

1. If you have more than one terminal, repeat steps 1 to 4 for each additional terminal where you want to set which transactions will print a transaction receipt.

Reprint a Transaction Receipt

If a transaction receipt is lost or damaged, you can print a duplicate copy of the receipt.

To reprint a transaction receipt:

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. In the Transaction management section, touch Transaction History.

1. Scroll to or search for the desired transaction to reprint.

1. Touch the desired transaction to display the details.

2. Touch Reprint.

1. In the Reprint screen, touch the button for the transaction receipt you want to reprint:

• Merchant copy

• Customer copy

• Both copies

The terminal prints the selected duplicate copy(ies) of the transaction receipt.

Enable Personalized Message on Receipt Footer

You can add a personalized message at the bottom of every printed transaction receipt. Your message can include business hours, social media coordinates, and more. Your message can contain up to 4 lines with 48 characters (including spaces) per line.

To enable a personalized message at the bottom of your transaction receipts:

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. In the Configure application section, touch Printer options.

1. Scroll to the bottom of the screen to find the Footer section and touch Print footer.

1. On the Footer option screen, slide the Print footer toggle switch to the right.

1. If you have more than one terminal, repeat steps 1 to 5 for each additional terminal where you want to enable a personalized message on the bottom of the transaction receipts.

Configure Personalized Footer Message

When you enable printing a personalized message on your transaction receipt footers, you need to configure the message by entering it on one of the four (4) available lines on the receipt footer.

To configure a personalized message at the bottom of your transaction receipts:

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. In the Configure application section, touch Printer options.

1. Scroll to the bottom of the screen to find the Footer section and touch Print footer.

1. On the Footer option screen, delete the text in the Footer no. 1 field and enter the first line of your custom message.

1. Repeat step 5 for each additional line you want to use for your personalized message, using the Footer no. 2, Footer no. 3, and Footer no. 4 fields.

2. If you have more than one terminal, repeat steps 1 to 6 for each additional terminal where you want to configure the personalized message at the bottom of the transaction receipts.

Edit or Delete Personalized Footer Message

When using a personalized message on your transaction receipt footers, you may want to change or delete some of the message. You can easily adjust the footer text whenever you need.

To edit or delete a personalized message at the bottom of your transaction receipts:

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. In the Configure application section, touch Printer options.

1. Scroll to the bottom of the screen to find the Footer section and touch Print footer. The Footer option screen appears.

1. To edit your message, adjust the text in the Footer no. 1, Footer no. 2, Footer no. 3, and/or Footer no. 4 fields as required, as shown in the following example:

1. If you want to delete your personalized message, delete the text in the Footer no. 1, Footer no. 2, Footer no. 3, and Footer no. 4 fields, as shown in the following example:

1. If you have more than one terminal, repeat steps 1 to 6 for each additional terminal where you want to change the personalized message at the bottom of the transaction receipts.

Disable Personalized Message on Receipt Footer

If you enabled a personalized message at the bottom of every printed transaction receipt, but you no longer want to use any message on the footer, you can easily disable footer message printing.

To disable a personalized message at the bottom of your transaction receipts:

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. In the Configure application section, touch Printer options.

1. Scroll to the bottom of the screen to find the Footer section and touch Print footer.

1. On the Footer option screen, slide the Print footer toggle switch to the left.

1. If you have more than one terminal, repeat steps 1 to 5 for each additional terminal where you want to disable personalized messages at the bottom of the transaction receipts.

Disable Merchant Transaction Receipt

If you previously enabled the printing of merchant transaction receipts and you no longer want or need them, you can quickly disable the function.

To disable the printing of the merchant copy of the transaction receipt:

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. In the Configure application section, touch Printer options.

1. In the Copies section, slide the Merchant Copy Printouts toggle switch to the left.

1. If you have more than one terminal, repeat steps 1 to 4 for each additional terminal where you want to disable the printing of the merchant copy of the transaction receipts.

Disable Transaction Receipt Printing

By default, the Secure Payment application's payment module enables the printing on transaction receipts, but you can disable the function if needed.

To disable transaction receipt printing:

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. In the Configure application section, touch Printer options.

1. In the Copies section, slide the Receipt Copy Printouts toggle switch to the left.

1. If you have more than one terminal, repeat steps 1 to 4 for each additional terminal where you want to disable the printing of transaction receipts.

The Secure Payment application's payment module includes tools for training and user assistance. These include:

• Training Mode

  • Enable Training Mode

  • Disable Training Mode

• Getting Support

• Exiting the Application

• About Secure Payment

Training Mode

The terminal has a training mode that allows users to process transactions in a simulated environment allowing them to learn and understand the terminal’s various functions. When in training mode, the terminal does not communicate with the server, and it functions even when the terminal has no network connection. The available options for training mode are:

• Enable Training Mode

• Disable Training Mode

Enable Training Mode

When you enable training mode, the terminal does not process any actual transactions and has no communication with any other device, everything occurs on the terminal.

To enable training mode:

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Help & training tools section.

3. Touch Training mode.

4. Toggle the Enable training mode switch to the right.

1. If you have more than one terminal, repeat steps 1 to 5 for each additional terminal where you want to enable training mode.

Disable Training Mode

When you enable training mode, the terminal is unable to process any transactions. To resume transaction processing, you need to disable training mode.

To disable training mode:

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Help & training tools section.

3. Touch Training mode.

4. Toggle the Enable training mode switch to the left.

1. If you have more than one terminal, repeat steps 1 to 5 for each additional terminal where you want to disable training mode.

Getting Support

The Secure Payment application offers 24/7 customer and technical support.

To access the support menu:

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Help & training tools section.

3. Touch Support.

4. The Support screen displays the available support options.

Exiting the Application

Should you need to leave the Secure Payment application, there are two methods available:

• Using the Android Back button

• Using the Exit menu from the Settings page

To exit the application using the Android Back button:

1. From the main screen, touch the Android system Back button, found on the bottom left third of the screen.

1. Enter the merchant password and touch Confirm.

To exit the application using the Exit menu on the Settings page:

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Help & training tools section.

3. Touch Exit.

1. Touch the Confirm button to exit the application.

About Secure Payment

The About menu displays information about the terminal and the the installed software version. You may be asked by the PayFacto support team to reference this information, but none of the fields are editable.

To view Secure Payment application information:

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Help & training tools section.

3. Touch About.

4. The About screen displays the following information:

   • App Version

   • Version Code

   • Device Model

   • Serial Number

This guide describes the features of the Secure Payment application's payment module installed on your Android terminal and explains how to process transactions for your business, as well as how to customize the terminal to meet your requirements.

Introduction

This section introduces you to the Secure Payment application's payment module for merchants using their terminal in standalone mode. The topics covered include:

• Secure Payment Interface

• Audio Confirmation

• Manual Card Entry

• Mobile Payment Terminals

• Unattended Terminal Exceptions

• Merchant Surcharge Fees

  • Surcharge Card Sale No Tip

  • Surcharge Card Sale With Tip

  • Surcharge Debit Sale With Cashback

Secure Payment Interface

The Secure Payment interface is designed to be as simple to use as possible. The following illustration identifies the main areas operators will use when working in the Secure Payment application's payment module.

Audio Confirmation

When your process a transaction, the terminal screen displays a green check mark or a red X to indicate if the transaction was approved or not. In addition to the on-screen confirmation, the terminal makes a distinct sound to indicate whether a transaction is approved or declined.

Manual Card Entry

Terminals allow customers the option to insert, swipe, or tap their payment card. If the terminal is unable to read the card, the terminal operator can manually enter the card number to complete the transaction.

By default, the Secure Payment application's payment module requires the Merchant password before being able to enter a card number manually. If you disable password protection for manual card entry, the terminal will not ask for the Merchant password.

Mobile Payment Terminals

While not limited to use in bars or restaurants, mobile payment terminals allow the customer to pay their bill at their table or at the door to their home versus a counter-top terminal that requires the customer to go to the terminal to pay. Mobile terminals use a battery to provide power compared to counter-top terminals that are generally plugged into an outlet.

Examples of mobile terminals using the Secure Payment applications and its modules include:

• PAX A77

• PAX A920

• PAX A920 Pro

Unfortunately, batteries do not offer unlimited power to the terminal and eventually require that they be recharged. Merchants need to ensure that the terminal is charged on a regular basis (either overnight, during non-peak business hours) to avoid allowing the terminal’s battery to run down to 0%.

The terminal requires the battery to be at least at 8% capacity to process a transaction. If the terminal's battery reaches 8%, a message appears informing the merchant to charge the terminal.

Unattended Terminal Exceptions

The features described in this guide apply for the Secure Payment application's payment module operating as a standalone device only, regardless of the terminal model you are using. While an unattended terminal is unable to operate in standalone mode, the Secure Payment application's payment module has certain limitations when using a terminal configured to operate as an unattended device.

Unattended terminals are often found in self-service locations, such as pay-at-the-pump gas stations, self-service kiosks, vending machines, and more.

The following list explains the feature exceptions when using a terminal as an unattended device:

• No manual entry: To prevent fraudulent card use, the ability to key in a card number is not supported.

• No cashback: Because unattended terminals are rarely within proximity of a cashier, debit transactions do not offer a cashback option.

• No amount confirmation screen: To expedite transactions, customers are not asked to confirm the payment amount.

• No standalone transactions: An unattended terminal cannot operate in standalone mode where an operator keys in the transaction amount; the amount to pay is passed from another source (usually an embedded POS application) to the terminal.

• Application does not retry a transaction on network error: For unattended terminals, any network error immediately results in a transaction failure.

• No storing of multiple transactions on the terminal: As a security measure, an unattended terminal only stores the last transaction in its database.

Merchant Surcharge Fees

When initially configuring your merchant account, you may have opted to add surcharge fees to your sales transactions. A surcharge is a fee that a merchant adds to a transaction when a customer chooses to pay with a debit card in Canada.

If you choose to add a surcharge, please refer to the card brand to understand how much you can add as a surcharge. Additionally, you must clearly disclose any surcharges and fees to consumers before a transaction is completed. The Secure Payment application's payment module includes a surcharge disclosure as part of sales transactions.

by asking customers to confirm the addition of the surcharge to the initial sale. After the customer chooses their payment card type, the associated surcharge is added to the total and requests that the customer confirm the amount as illustrated below:

To view samples of different sales with surcharge fees, click on the following links:

• Card sale no tip

• Card sale with tip

• Debit sale with cashback

Surcharge Card Sale No Tip

Process flow for a card sale without adding a tip for a merchant adding a surcharge to the total sale.

Surcharge Card Sale With Tip

Process flow for a card sale with tip for a merchant adding a surcharge to the total sale.

Surcharge Debit Sale With Cashback

Process flow for a debit transaction with cashback for a merchant adding a surcharge to the total sale.

Exiting the Application

Should you need to leave the Secure Payment application, there are two methods available:

• Using the Android Back button

• Using the Exit menu from the Settings page

To exit the application using the Android Back button:

1. From the main screen, touch the Android system Back button, found on the bottom left third of the screen.

1. Enter the merchant password and touch Confirm.

To exit the application using the Exit menu on the Settings page:

1. From the main screen, touch Settings.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Help & training tools section.

3. Touch Exit.

1. Touch the Confirm button to exit the application.

Transactions

This section describes the different transactions you can perform on your terminal when in standalone mode (i.e.: the terminal is not communicating with a POS system).

The Secure Payment application's payment module supports multiple card reading methods including tap, insert, and swipe. The payment module also supports transactions where the operator enters the card information manually. Click on the transaction(s) you want to learn more about.

Tap, insert, and swipe transactions:

• Card Sale No Tip

• Card Sale With Tip

• Debit Sale - With Cashback

• Pre-Authorization

• Pre-Authorization Increment

• Pre-Authorization Completion

• Reimbursing a Sale

  • Void

  • Refund

• Credit Account Verification

• Force Post

• Cash Sale

• Search for a Transaction

• Process a Settlement

Manual card entry transactions:

• Manual Sale No Tip

• Manual Sale with Tip

• Manual Pre-Authorization

• Manual Refund

• Manual Credit Account Verification

• Manual Force Post

Don't miss these topics:

The Secure Payment application's payment module allows you to assign passwords to protect the terminal from unauthorized use. All terminal passwords are 6 numeric (numbers only) characters in length to provide security without slowing down the overall time it takes to process a transaction.

The terminal has 3 types of user passwords:

• Administrator (Admin): Configured during initial terminal activation

• Merchant: Configured during initial terminal activation

• Operator: Configured when creating one or more terminal operators

For more information on specific password procedures, click any of the following links:

• Understanding Password Hierarchy

• Password Requirements

• Incorrect Password Entries

• Forgotten Passwords

• Change Administrator Password

• Change Merchant Password

• Password Protection for Functions and Transactions

  • Reimbursement Passwords

  • Sales Transaction Passwords

  • Application Exit Password

Understanding Password Hierarchy

The terminal uses passwords for different user levels. The user levels follow a hierarchy, and a “higher” level password can enable a function (or override a password) for a “lower” level user.

For example, an operator can use the Merchant password to enable a password-protected sale, while an Administrator password can unlock functions that require a Merchant password.

The hierarchy of passwords is the following:

Password Requirement

When setting passwords on your payment terminal, you must respect the following parameters:

• Passwords must be 6 characters long

• The Administrator and Merchant passwords cannot be the same (can’t match)

• You cannot use the same digit 6 times consecutively (for example: 111111 or 777777)

• You cannot use 6 consecutive numbers, either ascending or descending (for example: 123456 or 987654)

Incorrect Password Entries

If you enter a password incorrectly, the terminal displays an Access refused error message.

Touch the error message to return to the Password field and re-enter the required password.

If you are unable to remember the required password, you can use the Merchant or Administrator password, depending on which password you can't remember. Refer to Understanding Password Hierarchy or Forgotten Passwords for more information on which passwords can "override" others.

Forgotten Passwords

If a user forgets a password, the password reset procedure depends on the terminal user profile. The following table explains who can reset which password and which procedure to use:

Change Administrator Password

As part of your original terminal activation, you set an Administrator password. The Administrator password provides access to advanced terminal functions and can also enable password-protected operations. You can change the Administrator password whenever you feel it necessary.

To change the terminal's Administrator password:

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Configure application section.

3. Touch Passwords.

4. Scroll to the Set passwords section.

5. Touch Administrators.

6. Enter the current Admin password in the Password field and touch Confirm.

7. Enter a new 6-digit numeric Admin password in the Password field. Keep in mind the password requirements when setting the new Admin password.

8. Re-enter the new password in the Confirm new password field.

9. Touch the Confirm button; the new Admin password is saved and the Passwords screen appears. If the passwords do not match, a message appears and the password is not changed. Re-enter the password; if needed, touch the Show password icon to ensure the passwords match.

1. If you have more than one terminal, repeat steps 1 to 10 for each additional terminal where you want to change the Admin password.

Change Merchant Password

As part of your original terminal activation, you set a Merchant password. The Merchant password protects against unauthorized users performing certain operations. You can change the Merchant password whenever you feel it necessary.

To change the terminal's Merchant password:

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Configure application section.

3. Touch Passwords.

4. Scroll to the Set passwords section.

5. Touch Merchant.

6. Enter the Admin password in the Password field and touch Confirm. Requiring the Admin password prevents unauthorized changes to the Merchant password.

7. Enter a new 6-digit numeric Merchant password in the Password field. Keep in mind the password requirements when setting the new Merchant password.

8. Re-enter the new password in the Confirm new password field.

9. Touch the Confirm button; the new Merchant password is saved and the Passwords screen appears. If the passwords do not match, a message appears and the password is not changed. Re-enter the password; if needed, touch the Show password icon to ensure the passwords match.

1. If you have more than one terminal, repeat steps 1 to 10 for each additional terminal where you want to change the Merchant password.

Password Protection for Functions and Transactions

For added security, you can require the Merchant password for certain functions or transactions before the operation can proceed. By default, this security measure is enabled for the following functions and transactions:

• Reimbursements (refund and void)

• Sales transactions (cash, force post, swipe)

• Exiting the Secure Payment application

By default, all of the operations listed above have password protection enabled. Reimbursement transactions are always password protected, but you can select if the transaction requires the Admin or Merchant password.

You can disable the password protection on certain sales transactions and exiting the Secure Payment application if desired, but that leaves the terminal vulnerable to unauthorized use where any person could perform those functions.

Reimbursement Passwords

As a security measure, the Secure Payment application requires a password before processing reimbursement transactions. You can choose which password to require (Admin or Merchant) or you can disable passwords for reimbursements, depending on your preference. By default, refunds require the Admin password and voids require the Merchant password.

To set the required password for reimbursements:

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Configure application section.

3. Touch Passwords.

4. Scroll to the Require password for transactions section.

5. Touch Refund transactions; the Password on refunds screen appears.

1. Select the desired password by touching Merchant or Admin or touch No password to disable password protection for refunds.

1. Touch the Back icon to return to the Passwords screen.

2. Touch Void transactions; the Password on voids screen appears.

1. Select the desired password by touching Merchant or Admin or touch No password to disable password protection for voids.

1. If you have more than one terminal, repeat steps 1 to 10 for each additional terminal where you want to set the required passwords for reimbursement transactions.

Sales Transaction Passwords

By default, less commonly used sales transactions (cash sale, force post, and swiping the payment card) require the Merchant password before they can be processed. You can choose whether or not to require the Merchant password, depending on your preference.

To select password protection for certain sales transactions:

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Configure application section.

3. Touch Passwords.

4. Scroll to the Require password for transactions section.

5. Enable the use of the Merchant password by toggling the following switches to the right:

   • Force post

   • Cash

   • Swipe

1. Disable the use of the Merchant password by toggling the previously listed switches to the left.

2. If you have more than one terminal, repeat steps 1 to 7 for each additional terminal where you want to set password usage for sales transactions.

Application Exit Password

By default, the Secure Payment application requires the Merchant password before you can exit. You can choose whether or not to require the Merchant password, depending on your preference.

To enable or disable the Merchant password before exiting:

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Configure application section.

3. Touch Terminal options.

4. Scroll to the General section.

5. Enable the use of the Merchant password before closing the payment module by toggling the Ask password on exit switch to the right.

1. Disable the use of the Merchant password before closing the payment module by toggling the Ask password on exit switch to the left.

1. If you have more than one terminal, repeat steps 1 to 7 for each additional terminal where you want to set whether or not to use the Merchant password before exiting the application.

General Use

General Use of the Gateway Module to Apply Payments

This section will cover the general workflow that users and customers will see when using the Gateway module. The workflow will vary slightly based on the Secure Payment application's Gateway module configuration.

Payment & POS

Payment process initiated by the POS

With the Gateway module, the payment process is always initiated by the POS system. The Gateway module cannot be used to initiate a payment directly at the payment terminal.

If you need assistance with the functions of your POS system, please consult the documentation specific to the POS system you are using. Generally speaking, the following operations need to be carried out at the POS before a payment can be applied:

• Ring / order sales items.

• Print a check.

• Select a payment type.

In most POS systems, selecting the payment type that is assigned to card payments will initiate the transaction process on the payment terminal.

Tip Calculation

If the Tip option is enabled in the Gateway settings, the tip screen will appear.

When the Tip screen appears, the payment terminal needs to be turned towards the customer. The customer has the following options:

• Select one of the pre-configured percentages

• Enter a custom dollar amount

• Enter a custom percentage

• Leave no tip at all

Total sale

This section shows the total amount to be paid.

Add a Tip

In this section, the tip presets configured in the Tip Preset Percentages in Gateway settings appear. Each percentage box also indicates the corresponding dollar amount.

Touching a preset automatically adds the selected tip amount to the transaction.

Custom $

Touch the Custom $ button to enter a custom dollar amount as tip instead of using a preset.

Custom %

Touch the Custom % button to enter a custom percentage of tip instead of using a preset.

No tip

Touch this button to skip the tip entry process altogether and leave no tip.

Custom tip amount

The screen below only appears if the customer touches the $ button to enter a custom tip amount.

The customer uses the provided keypad to enter a tip amount, which will make the green CONFIRM button available.

The customer can use the backspace key to correct typing mistakes.

When ready, the customer presses the green CONFIRM button.

Custom tip percentage

The screen below only appears if the customer touches the % button to enter a custom tip percentage.

The customer uses the provided keypad to enter a tip percentage, which will make the green CONFIRM button available.

Also note the Tip Amount value is updated in real-time as the customer types the percentage. This is provided so that the customer will immediately know exactly how much will be added to the check as tips, based on the percentage entered.

The customer can use the backspace key to correct typing mistakes.

When ready, the customer presses the green CONFIRM button.

Payment

At this point, the Gateway module will call the payment application installed on the payment terminal. The prompts that the customer will see will depend on the payment application used and the card type used. For more information on this specific part of the workflow, please consult your payment application's documentation.

Payment posting to POS

After the payment has been authorized by the payment application, the payment data will be sent to the POS system. Note that only non-sensitive data is exchanged between the Gateway module and the POS system.

Once this is done, the application will return to its home screen.

The payment workflow with the Gateway module is now complete, and the application is ready to process the next payment.

You can configure your terminal to add a tip to the total sale. You can also configure cashback options for debit transactions (if supported). The topics covered in this section include:

Tipping

• Enable Tipping

• Preset Tip Percentage

• Enable Manual Tip Percentage

• Change a Preset Tip Percentage

• Change Tip Preset Text Size

• Enable Tipping Threshold

• Set Tipping Threshold

• Disable Manual Tip Percentage

• Disable Tipping

Enable Tipping

If your business includes the option to tip, you can enable tipping on the terminal, where the customer can add a tip value in addition to the sale. By default, tipping is disabled on the terminal.

To enable tipping in addition to the sale:

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Configure application section.

3. Touch Terminal options.

4. Scroll to the Tips section.

5. Toggle the Tip processing switch to the right.

1. If you have more than one terminal, repeat steps 1 to 6 for each additional terminal where you want to enable tipping.

Disable Tipping

By default, tipping is disabled on the terminal. If you've enabled tip processing, you can easily disable the function if needed.

To disable tipping from a sale:

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Configure application section.

3. Touch Terminal options.

4. Scroll to the Tips section.

5. Toggle the Tip processing switch to the left.

1. If you have more than one terminal, repeat steps 1 to 6 for each additional terminal where you want to disable tipping.

Preset Tip Percentage

When you enable tipping, the terminal automatically displays three preset percentages (default values are 15%, 18%, and 20%) as options to the customer. The customer can touch one of the preset values or manually enter an amount for the tip.

To view the preset tipping percentages:

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Configure application section.

3. Touch Terminal options.

4. Scroll to the Tips section.

5. The Percentage presets display the current values.

1. If you have more than one terminal, repeat steps 1 to 6 for each additional terminal where you want to view the terminal's preset tip percentages.

Enable Manual Tip Percentage

When you enable tip processing, the terminal automatically offers preset percentage values to the customer. You can also offer the opportunity for customers to enter their own percentage value. By default, the manual tip percentage option is enabled on the terminal and applies automatically whenever you activate the tip processing option.

To enable the manual tip percentage option:

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Configure application section.

3. Touch Terminal options.

4. Scroll to the Tips section.

5. If it isn't already enabled, toggle the Manual percentage input switch to the right.

1. If you have more than one terminal, repeat steps 1 to 6 for each additional terminal where you want enable a manual tip percentage.

Disable Manual Tip Percentage

By default, the manual tip percentage option is enabled on the terminal and applies automatically whenever you activate the tip processing option; you can easily disable the function if needed.

To disable the manual tip percentage option:

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Configure application section.

3. Touch Terminal options.

4. Scroll to the Tips section.

5. Toggle the Manual percentage input switch to the left.

1. If you have more than one terminal, repeat steps 1 to 6 for each additional terminal where you want to disable manual tip percentage.

Change a Preset Tip Percentage

When you enable tip processing, the terminal automatically offers preset percentage values to the customer. By default, the preset percentage values are set to 15, 18, and 20, but you can easily change one or more of these values as needed.

To change a preset tip percentage:

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Configure application section.

3. Touch Terminal options.

4. Scroll to the Tips section.

5. Touch Percentage presets.

1. On the Tip percentage presets screen, touch the tip preset field you want to change (Tip preset no. 1, Tip preset no. 2, or Tip preset no. 3) and replace the current percentage with a new value.

1. Repeat step 7 for any additional percentage preset values you want to change.

2. If you have more than one terminal, repeat steps 1 to 8 for each additional terminal where you want to change the preset tip percentage values.

Change Tip Preset Text Size

When you enable tip processing, the terminal automatically offers preset percentage values to the customer. By default, the preset percentages use the Normal text size to display the values, but you can choose to use Large or Very Large text to suit your requirements, as shown in the following examples: