The terminal requires a network connection to communicate with the payment processor server to process transactions.

The PAX A35 is a countertop payment terminal that can connect to wired (Ethernet) and wireless (Wi-Fi) networks.

• Configuring the Terminal Ethernet Connection

• Configuring the Terminal Wi-Fi Connection

There are multiple communication ports available through the multi-function cable. The cable allows you to connect the terminal to:

The terminal uses a multi-function cable to provide access to the supported connections. Countertop terminals generally require AC power and Ethernet connections. Your configuration may also include a connection to a POS system.

To connect the multi-function cable:

1. On the back of the terminal at the top, use a #1 Phillips screwdriver to loosen the two screws securing the cover.

1. Remove the cover from the back of the terminal and locate the USB Type-C plug between the slots for the MicroSD and SAM cards.

1. Insert the multi-function cable’s USB Type-C connector into the terminal’s corresponding plug.

1. After you connect the multi-function cable to the terminal, make sure that the strain relief sleeve is seated in the slot at the top of the terminal.

1. Re-install the cover and tighten the two screws to complete the cable installation.

The following illustrations show the location of the main terminal features and hardware:

This section explains how to turn Wi-Fi on and connect to your network.

To connect to your wireless network:

1. On the terminal’s main screen, touch the Settings icon.

2. On the Settings screen, touch the Please Input Password field and use the keypad to type the password: pax9876@@.

3. Touch the checkmark icon on the keypad when you are done and touch OK.

4. On the Settings page, touch Network & Internet.

5. On the Network & Internet page, touch Wi-Fi.

6. If Wi-Fi is Off, touch the toggle to turn it on. If Wi-Fi is already on, a list of available networks appears.

7. From the list of available networks, touch the name of the network you want to connect to.

8. Enter the password for the selected network and touch CONNECT.

1. After the terminal displays Connected for the selected network, touch the Back icon to return to the Network & Internet page.

The terminal powers on automatically when you connect it to an AC power supply. To power off the terminal, disconnect the AC power supply.

The terminal does not have a dedicated power on/off button; it turns on automatically when you connect it to an AC power source and turns off when disconnected from a power source.

To power on the terminal:

1. After you connect the multi-function cable to the terminal and secure the back cover, turn the terminal over.

2. Insert the power cord’s male USB Type-C plug in the open (female) USB Type-C power connector on the multi-function cable.

1. Connect the cable’s USB plug into the AC adapter’s USB port.

1. Plug the adapter into an AC outlet. The terminal powers on automatically and makes a sound to indicate it is starting.

By default, the terminal displays all information in English. This procedure explains how to change the terminal’s display language if necessary.

To change the terminal display language:

1. On the terminal’s main screen, touch the Settings icon.

2. On the Settings screen, touch the Please Input Password field and use the keypad to type the password: pax9876@@.

3. Touch the checkmark icon on the keypad when you are done and touch OK.

4. On the Settings page, scroll to the bottom and touch System.

5. On the System page, touch Languages & input.

6. On the Languages & input page, touch Languages.

7. On the Language preferences page, touch Add a language.

8. On the Add a language page, scroll to and touch the desired language.

1. If the selected language does not appear automatically, you can drag the language to the top of the list, as shown below:

To prevent unauthorized individuals from changing the terminal’s configuration, you need to set the Administrator and Merchant passwords. These passwords restrict access to certain functions on the terminal.

When setting your passwords, you must respect the following parameters:

• Passwords must be 6 characters long

• The Administrator and Merchant passwords cannot be the same (can’t match)

• You cannot use the same digit 6 times consecutively (for example: 111111 or 777777)

• You cannot use 6 consecutive numbers, either ascending or descending (for example: 123456 or 987654)

To set your Administrator and Merchant passwords:

1. On the Set Administrative Password screen, use the on-screen keypad to enter a 6-digit password in the Admin Password field and touch the Next icon on the keypad.

2. On the Confirm Administrative Password screen, re-enter the password in the Admin Password field and touch the Next icon on the keypad.

3. On the Set Merchant Password screen, use the on-screen keypad to enter a 6-digit password in the Merchant Password field and touch the Next icon on the keypad.

4. On the Confirm Merchant Password screen, re-enter the password in the Merchant Password field and touch the Next icon on the keypad.

Your payment terminal is now ready for use.

This section explains how to enable an Ethernet connection and connect to your network.

To connect to your Ethernet (wired) network:

1. Ensure your network cable is connected in the red Ethernet adapter on the multi-function cable and make sure the other end of the network cable is connected to a network jack or hub.

2. On the terminal’s main screen, touch the Settings icon.

3. On the Settings screen, touch the Please Input Password field and use the keypad to type the password: or pax9876@@.

4. Touch the checkmark icon on the keypad when you are done and touch OK.

5. On the Settings page, touch Network & Internet.

6. On the Network & internet page, touch Ethernet.

7. If Ethernet is Off, touch the toggle to turn it on.

8. After you toggle Ethernet to On (or if Ethernet is already on), the connected network settings appear.

9. If necessary, you can change the network connection parameters manually by scrolling to the bottom and touching Ethernet Configuration to select and configure the Connection Type.

1. Touch the Back icon to return to the Network & Internet page.

This document will introduce you to your payment terminal as well as guide you through the process of preparing and configuring it in order to quickly begin processing payments.

Your PAX A35 payment processing terminal comes with the following:

The PAX A35 terminal offers an on-screen keypad as well as a physical keypad to enter transaction amounts. Your terminal operators and customers enter information and respond to prompts using either the terminal’s touch screen or physical keypad.

To enter an amount or a PIN, you can use either the on-screen or physical keypad.

There are three (3) colored function keys on the physical keypad that you can use to confirm, correct, or cancel an operation:

• To confirm an entry, touch OK on the screen or press the green O key

• To correct an entry, touch BACK on the screen or press the yellow < key

• To cancel a function, touch CLEAR on the screen or press the red X key

PayFacto uses a self-service terminal activation procedure designed to save time while also providing better security. The new activation procedure applies only to countertop and mobile PAX payment terminals using the Android operating system. The new procedure applies to:

• All new merchants activating their terminals for the first time

• Any existing merchants adding new payment terminals

• Any existing merchants receiving replacement terminals

Overview

After you configure the terminal's network connection(s) and power on the terminal, the procedure comprises of 2 parts:

• Activate the terminal with a One Time Passcode (OTP)

• Set the Administrator and Merchant passwords

There are three (3) ways for a customer to use their payment card with the terminal:

After configuring the terminal’s network connection, you need to start the PayFacto payment application to complete the remaining steps. Terminal activation requires you to input a One Time Passcode (OTP) that PayFacto sends to the email address or telephone number registered to your account.

To activate the payment terminal:

1. Touch the PAYMENT icon on the main screen. The Welcome To Your Payment Terminal screen appears.

1. In the top right corner of the screen, your terminal ID (TID) appears; confirm that the number on the screen matches the TID on the label on the back of your terminal. The TID will not appear on your terminal screen after you complete the activation process.

1. Touch anywhere on the screen to begin the activation process.

2. Touch the desired option to receive the OTP.

Email

Phone Number

1. Touch the Send Code button

1. If you select Email, look for a message from noreply@payfacto.com.

1. After you receive the 6-digit activation code, use the on-screen keypad to enter the code on the terminal screen.

1. If you enter the code incorrectly, a red exclamation appears to indicate that the code is incorrect.

1. Re-enter the code, or touch Resend Code to obtain a new OTP.

2. After you enter the OTP correctly, the payment application displays the Set Administrative Password screen to configure your terminal passwords.