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Before you install the terminal in the vending device, you should confirm that the terminal has been properly configured to operate in unattended mode—that a user is unable to initiate a transaction on the terminal.
IMPORTANT! To perform this procedure, the terminal must have an Internet connection.
To confirm that the terminal is operating in unattended mode:
Close any open applications:
To close the PayFacto payment application, touch the Exit icon.
To close the Gateway PayFacto application, press and hold the Welcome / Bonjour text for five (5) seconds, enter the Merchant password, touch OK, and then touch Exit Application.
On the terminal’s main screen, touch the PayFacto icon to start the payment application.
Touch the Action button on the main screen.
Touch Settings.
Enter the Merchant password and touch OK.
Touch Host Options.
Touch Process parameters download.
Touch OK to confirm the host download.
After the download completes successfully, there are two possible results:
The application’s screen displays Welcome/Bonjour and Unattended terminal, indicating the terminal is correctly configured in unattended mode.
The application’s number pad appears, which indicates that the terminal is not configured for unattended mode.
Due to the many different vending devices available, this guide does not include specific physical installation instructions.
The following points are some general installation guidelines to consider:
Use the supplied M4 nuts to secure the mounting bracket’s outermost openings to M4 screws on the inside wall of the vending device.
Prior to fitting the terminal in the vending device, securely connect the vending device’s digital I/O and MDB cables to the appropriate ports on the rear of the terminal.
If you are using an Ethernet cable to connect the terminal to a network, ensure that the cable is properly seated in the port.
Secure the terminal to the mounting bracket using the supplied M4 screws.
Insert the AC adapter’s MDB connector in the MDB-S port.
If it does not start automatically after you connect the AC power, touch the Gateway PayFacto icon on the main screen to start the application.
Refer to the PAX IM30 Quick Setup Guide (included in the box with the terminal) for general precautions and operational specifications.
Although the IM30 unattended payment processing terminal is configured to receive updates automatically, you may need to perform some maintenance after you install the terminal to the vending device.
The primary maintenance tasks that may be required after initial installation include:
To perform any of these tasks, you must:
Disconnect the power to the terminal; either by disconnecting the MDB-S connector from the back of the terminal or by disconnecting the AC adapter cord.
Disconnect any cables from the terminal.
PayFacto uses a self-service terminal activation procedure designed to save time while also providing better security. The new activation procedure applies only to PAX payment terminals using the Android operating system. The new procedure applies to:
All new merchants activating their terminals for the first time
Any existing merchants adding new payment terminals
Any existing merchants receiving replacement terminals
After you configure the terminal's network connection(s) and power on the terminal, the procedure comprises of 2 parts:
NOTE: If you have multiple new payment terminals, you need to perform the activation procedure on each terminal individually.
After configuring the terminal’s network connection, you need to start the PayFacto payment application to complete the remaining steps. Terminal activation requires you to input a One Time Passcode (OTP) that PayFacto sends to the email address or telephone number registered to your account.
IMPORTANT! To receive the OTP on your phone, your registered phone number must be able to receive text messages (SMS). If you cannot receive text messages, select the email option to get the OTP.
To activate the payment terminal:
Touch the PAYMENT icon on the main screen. The Welcome To Your Payment Terminal screen appears.
NOTE: The terminal may need to download host and security parameters; this can take a few moments.
In the top right corner of the screen, your terminal ID (TID) appears; confirm that the number on the screen matches the TID on the label on the back of your terminal. The TID will not appear on your terminal screen after you complete the activation process.
IMPORTANT! If the TID does not match, call PayFacto immediately.
Touch anywhere on the screen to begin the activation process.
Touch the desired option to receive the OTP.
Phone Number
Touch the Send Code button.
IMPORTANT! The OTP code is valid for 15 minutes after you receive it. If you wait more than 15 minutes to enter the OTP, the terminal will display an error and you will have to request a new OTP.
If you select Email, look for a message from noreply@payfacto.com.
After you receive the 6-digit activation code, use the on-screen keypad to enter the code on the terminal screen.
If you enter the code incorrectly, a red exclamation appears to indicate that the code is incorrect.
Re-enter the code, or touch Resend Code to obtain a new OTP.
After you enter the OTP correctly, the payment application displays the Set Administrative Password screen to configure your terminal passwords.
To prevent unauthorized individuals from changing the terminal’s configuration, you need to set the Administrator and Merchant passwords. These passwords restrict access to certain functions on the terminal.
When setting your passwords, you must respect the following parameters:
Passwords must be 6 characters long
The Administrator and Merchant passwords cannot be the same (can’t match)
You cannot use the same digit 6 times consecutively (for example: 111111 or 777777)
You cannot use 6 consecutive numbers, either ascending or descending (for example: 123456 or 987654)
To set your Administrator and Merchant passwords:
On the Set Administrative Password screen, use the on-screen keypad to enter a 6-digit password in the Admin Password field and touch the Next icon on the keypad.
On the Confirm Administrative Password screen, re-enter the password in the Admin Password field and touch the Next icon on the keypad.
On the Set Merchant Password screen, use the on-screen keypad to enter a 6-digit password in the Merchant Password field and touch the Next icon on the keypad.
On the Confirm Merchant Password screen, re-enter the password in the Merchant Password field and touch the Next icon on the keypad.
Your payment terminal is now ready for use.
Correctly Configured Unattended Mode
Incorrectly Configured Unattended Mode
Before beginning the terminal configuration process, make sure that the terminal is configured in the PAX Store. Creation of the PAX Store account is typically done as part of deployment prior to delivery to the merchant.
If the terminal is not configured in the PAX Store, you will be unable to complete the entire configuration process. Power down the terminal, contact PayFacto, and have the terminal serial number available.
Before you can connect the terminal to a vending device, you must connect the power cable, configure the network connections, and configure the software. To access the terminal’s configuration, you must first connect the power cable.
To connect the terminal power cable:
Turn the terminal over.
Insert the AC adapter’s MDB connector in the MDB-S port.
NOTE: Although it can only fit one way, make sure the release tab is positioned towards the top of the terminal.
Plug the male end of the AC cord into the AC adapter and plug into an AC outlet.
The terminal powers on, Android starts, and displays the terminal’s main screen.
The terminal does not have a dedicated power on/off button; it turns on automatically when you connect it to an AC power source and turns off when disconnected from a power source.
By default, the terminal displays all information in English. This procedure explains how to change the terminal’s display language if necessary.
IMPORTANT! Selecting a different language changes all text that appears on the terminal.
To change the terminal display language:
On the Settings screen, touch the Please Input Password field and use the keypad to type the password: either 9876 or pax9876@@.
On the Settings page, scroll to the Personal section and touch Languages & Input.
On the Languages & input page, touch Languages.
On the Language preferences page, touch Add a language.
On the Add a language page, scroll to and touch the desired language.
NOTE: If the language has localized variants, select the appropriate regional option for your country.
If the selected language does not appear automatically, you can drag the language to the top of the list.
The IM30 unattended payment processing terminal requires network access to communicate with the payment server and process transactions. You can connect the terminal to mobile (LTE), wired (Ethernet), and wireless (Wi-Fi) networks.
You can connect the terminal to multiple network types if you want to ensure network redundancy. Click on the links above to learn how to configure the terminal to each network type.
This section explains how to turn Wi-Fi on and connect to your network.
To connect to your wireless network:
On the Settings screen, touch the Please Input Password field and use the keypad to type the password: either 9876 or pax9876@@.
On the Settings page, in the Wireless & networks section, touch Wi-Fi.
If Wi-Fi is Off, touch the toggle to turn it on. If Wi-Fi is already on, a list of available networks appears.
From the list of available networks, touch the name of the network you want to connect to.
Enter the password for the selected network and touch CONNECT.
TIP: You can touch Show password before typing to ensure you are entering the password correctly.
If you plan to use the terminal without connecting to a Wi-Fi network, you need to install the mobile SIM card, provided by PayFacto or your mobile communications provider. The terminal uses the micro SIM card format. Configuring the mobile network consists of:
This section explains how to install the SIM card to enable mobile network access on the terminal.
To install the mobile SIM card:
Make sure the terminal is powered off and turn the terminal over.
On the back of the terminal in the middle, use a small Phillips screwdriver to loosen (turn left) the screw that secures the card slot module.
Lift the card slot module from the terminal.
Locate the SIM slot on the long side of the module.
Insert the SIM card as illustrated (clipped corner at the top right).
Re-install the card slot module and tighten (turn to the right) the screw using a small Phillips screwdriver to secure the module to the terminal.
If necessary, attach the LTE antenna (sold separately) to the threaded connector on the card slot module.
Re-connect the power cable to power up the terminal.
When you receive a SIM card from PayFacto, you need to create and configure the Access Point Name (APN) information. The APN settings allow the terminal to connect to the PayFacto payment server.
If you obtained a SIM card from your mobile communications provider, the APN settings may configure themselves automatically; if they don't, you should contact your provider for the required APN settings.
To create and configure the APN information:
On the Settings screen, touch the Please Input Password field and use the keypad to type the password: either 9876 or pax9876@@.
On the Settings page, in the Wireless & networks section, touch More.
On the Wireless & networks page, touch Cellular networks.
On the Cellular network settings page, touch Access Point Names.
On the Edit access point screen, use the following information to enter the required information in the appropriate fields (do not adjust the other fields):
Name: Telus
APN: m2m-east.telus.iot
Proxy: (leave blank)
This section explains how to enable an Ethernet connection and connect to your network.
To connect to your Ethernet (wired) network:
On the Settings screen, touch the Please Input Password field and use the keypad to type the password: either 9876 or pax9876@@.
On the Settings page, in the Wireless & networks section, touch Ethernet.
If Ethernet is Off, touch the toggle to turn it on.
After you toggle Ethernet to On (or if Ethernet is already on) and you connect an Ethernet cable to the terminal, the network settings should appear automatically.
This document will introduce you to your payment terminal as well as guide you through the process of preparing and configuring it in order to quickly begin processing payments.
Your PAX IM30 payment processing terminal comes with the following:
Payment terminal
Mounting bracket
USB Type-C cable
AC power cord
AC adapter with MDB connector
M4 screws & nuts
IMPORTANT! The IM30 contains anti-tampering features that disable the terminal if triggered. If the terminal requires maintenance, be sure to contact an experienced professional who can remove and repair the terminal without rendering it inoperable.
The following illustrations show the location of the main terminal features and hardware:
Front-facing camera (not used)
Color touchscreen / Contactless payment reader
Magnetic stripe reader
Chip card reader
Barcode scanner (not used)
SIM card module
Communication ports
There are multiple communication ports on the back of the terminal. The port you use depend on the type of vending device you are connecting the terminal to. At a minimum, you will need to connect the MDB-S connector to provide AC power to the terminal. All other connections will be situation-specific. The available communication ports include:
RS232-A
RS232-B
USB Host
USB OTG (Type-C)
Ethernet
3.5mm Auxiliary audio
HDMI
Power-Digital I/O
MDB-M & EXE
MDB-S
NOTE: Some of the communication ports may be protected by a cover; remove the covers for the ports you require.
The terminal powers on automatically when you connect it to a vending device’s MDB plug and the vending device is connected to an AC power supply. To power off the terminal, disconnect the MDB plug or the vending device’s AC power supply.
IMPORTANT! If you disconnect the AC power from the vending device, any transaction that was in progress is cancelled.
Your terminal operators and your customers enter information and respond to prompts using the terminal’s touch screen. The application prompts you and your customers on the next action to perform.
There are three (3) ways for a customer to use their payment card with the terminal:
Insert the chip card and enter a PIN
Swipe the card’s magnetic strip
Tap the card for contactless payment
Access the terminal's main screen by touching the Home icon.
On the terminal’s main screen, touch the Settings icon.
Touch the checkmark icon on the keypad when you are done and touch OK.
Access the terminal's main screen by touching the Home icon.
On the terminal’s main screen, touch the Settings icon.
Touch the checkmark icon on the keypad when you are done and touch OK.
After the terminal displays Connected for the selected network, touch the Back icon to return to the Settings page.
Access the terminal's main screen by touching the Home icon.
On the terminal’s main screen, touch the Settings icon.
Touch the checkmark icon on the keypad when you are done and touch OK.
Click the New APN icon to create a new access point.
Touch the menu icon and touch Save.
Access the terminal's main screen by touching the Home icon.
On the terminal’s main screen, touch the Settings icon.
Touch the checkmark icon on the keypad when you are done and touch OK.
Touch the Back icon to return to the Settings page.
