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  • TERMINALS
    • Mobile
      • PAX A920
        • Terminal Overview
        • Terminal Setup and Configuration
        • Terminal Activation
        • Terminal Usage
      • PAX A920 Pro
        • Terminal Overview
        • Initial Terminal Configuration
        • Terminal Activation
        • Working with the Terminal
      • A920 / A920 Pro Accessories
        • PAX A920 - A920 Pro Terminal Charging Base Installation Guide
          • Charging Base Overview
          • Charging Base Installation
          • Using the Charging Base
        • PAX A920 Multi-Terminal (5) Charging Base Installation Guide
          • Charging Base Overview
          • Charging Base Installation
          • Using the Charging Base
    • Countertop
      • PAX A80
        • A80 Spec
        • A80 Setup Guide
          • Introduction
          • A80 Terminal Overview
            • Overview
            • Terminal Hardware
            • A80 Communication Ports
          • Terminal Setup and Configuration
            • Installing the Printer Paper
            • Connect the Terminal Cables
            • Configuring the Terminal Display Language
            • Configuring the Terminal Network Connections
            • Configuring the Terminal Ethernet Connection
            • Configuring the Terminal Wi-Fi Connection
          • Terminal Activation
            • Overview
            • Activate Terminal
            • Set Passwords
          • Working with the Terminal
            • Powering the Terminal On or Off
            • Terminal Input Options
            • Replacing the Printer Paper
            • Card Payment Options
        • Accessories
          • Introduction
          • Installing the T Bracket
          • Cable Installation
      • Pax A35 CA
        • Introduction
          • A35 Terminal Overview
          • Terminal Hardware
          • A35 Communication Ports
        • Terminal Setup and Configuration
          • Connect the Multi-Function Cable
          • Power On the Terminal
          • Configure the Terminal Display Language
          • Configuring the Terminal Network Connections
          • Configuring the Terminal Ethernet Connection
          • Configuring the Terminal Wi-Fi Connection
        • Terminal Activation
          • Overview
          • Activate Terminal
          • Set Passwords
        • Terminal Usage
          • Powering the Terminal On or Off
          • Terminal Input Options
          • Card Payment Options
    • Unattended
      • PAX IM30 (Canada Only)
        • Terminal Overview
        • Terminal Setup and Configuration
        • Terminal Activation
        • Terminal Installation and Maintenance
        • Terminal Usage
  • APPLICATIONS
    • Secure Payment
      • Terminal Activation User Guide
      • App to App Module User Guide
        • App to App Application
          • Configuration Settings
          • Transaction Management
          • Configure Tipping Options
          • Configure Cashback Options
          • Configure Printing Options
          • Configure Password Options
          • Help and Training Tools
        • Tasks and How-tos
          • Transaction Workflow
          • Switch to Standalone Mode
          • Gift Card Transactions
      • Gateway Module User Guide
        • Overview - Gateway Module
        • Gateway Application
          • Configuration Settings
          • Connection Settings
          • Transaction Management
          • Configure Tipping Options
          • Configure Cashback Options
          • Configure Printing Options
          • Configure Password Options
          • Help and Training Tools
        • Tasks and How-Tos
          • Full Transaction Workflow
          • Switch to Standalone Mode/Switch Back
          • GiftCard Transactions
      • Payment Standalone Mode
        • Payment Module
        • Transactions
          • Card Sale No Tip/With Tip
          • Debit Sale With Cashback
          • Pre-Authorization/Increment/Completion
          • Reimbursing a Sale
          • Credit Account Verification
          • Force Post
          • Cash Sale
          • Search for a Transaction
          • Process a Settlement
          • Manual Transactions
          • Gift Card Transactions
        • Tipping
        • Cashback
        • Operator Management
        • Passwords
        • Printing Options
        • Terminal Configuration
          • Display language and Theme settings
          • Select Accepted Card Type
          • Application Exit Password
          • Automatic Invoice Numbering
          • Confirmation Screen on Void or Pre-authorization Completion
          • Customer Payment Method Selection
          • Auto Start Secure Payment
          • Terminal Reboot
          • Contactless Transactions
          • Automatic Report Printing
          • Test Network Connection
          • Download Terminal Configuration
        • Reporting
        • Help and Training Tools
      • Application SecurePay Module
        • Overview
        • Requirements
        • STPI Secure Installation
        • Maitre'D Configuration
          • Electronic Funds Transfer Setup
          • Assign a Payment Terminal
          • Main Media Type for SecurePay
          • Media Type mappings
          • Generic Media Type mapping
          • Employee Configurations
        • SecurePay Application
          • Configuration Settings
          • Accessing Configuration Settings
          • Connection Settings
          • Duplicate Transaction Options
          • Table Search Options
          • Split Calculation Options
          • Select POS Type
          • Transaction Management
            • Transaction Management
            • Search for a Transaction
            • Print Detailed Transaction Report
            • Print Batch Summary Report
          • Configure Tipping Options
            • Tipping and Cashback
            • Tipping
            • Cashback
          • Configure Printing Options
            • Enable Transaction Receipt Printing
            • Enable Merchant Transaction Receipt
            • Select Printout Contrast Level
            • Select Which Transactions to Print
            • Reprint a Transaction Receipt
            • Enable Personalized Message on Receipt Footer
            • Configure Personalized Footer Message
            • Edit or Delete Personalized Footer Message
            • Disable Personalized Message on Receipt Footer
            • Disable Merchant Transaction Receipt
            • Disable Transaction Receipt Printing
          • Configure Password Options
            • Passwords
            • Understanding Password Hierarchy
            • Password Requirements
            • Incorrect Password Entries
            • Forgotten Passwords
            • Change Administrator Password
            • Change Merchant Password
            • Password Protection for Functions and Transactions
            • Reimbursement Passwords
            • Sales Transaction Passwords
            • Application Exit Password
          • Help and Training Tools
            • Training Mode
            • Enable Training Mode
            • Disable Training Mode
            • Getting Support
            • Exiting the Application
            • About Secure Payment
        • Payment Process
          • Payment process initiated by the POS
          • Working with Tips
          • Gift Card Transactions
        • Troubleshooting
      • Application SecureTable Module
        • Overview
        • Requirements
        • STPI Secure Installation
          • Installation Process Overview
          • Install Microsoft .NET Framework 3.5 SP1
          • Install Java for Windows
          • Install the STPISecure Client software
          • Activate the STPI Secure License
          • Start the STPI Client for the first time
          • Configure the STPI Client as a Service
        • Maitre'D Configuration
          • Maitre'D Electronic Funds Transfer Module Setup
          • Media Type mappings for SecureTable or SecurePay
          • Generic Media Type mapping for SecureTable or SecurePay
        • SecureTable Application
          • Configuration Settings
          • Accessing Configuration Settings
          • Connection Settings
          • Duplicate Transaction Options
          • Table Search Options
          • Split Calculation Options
          • Select POS Type
          • Transaction Management
            • Transaction Management
            • Search for a Transaction
            • Print Detailed Transaction Report
            • Print Batch Summary Report
          • Configure Tipping Options
            • Tipping and Cashback
            • Tipping
            • Cashback
          • Configure Printing Options
            • Printing Options
            • Enable Transaction Receipt Printing
            • Enable Merchant Transaction Receipt
            • Select Printout Contrast Level
            • Select Which Transactions to Print
            • Reprint a Transaction Receipt
            • Enable Personalized Message on Receipt Footer
            • Configure Personalized Footer Message
            • Edit or Delete Personalized Footer Message
            • Disable Personalized Message on Receipt Footer
            • Disable Merchant Transaction Receipt
            • Disable Transaction Receipt Printing
          • Configure Password Options
            • Passwords
            • Understanding Password Hierarchy
            • Password Requirements
            • Incorrect Password Entries
            • Forgotten Passwords
            • Change Administrator Password
            • Change Merchant Password
            • Password Protection for Functions and Transactions
            • Reimbursement Passwords
            • Sales Transaction Passwords
            • Application Exit Password
          • Help and Training Tools
            • Training Mode
            • Enable Training Mode
            • Disable Training Mode
            • Getting Support
            • Exiting the Application
            • About Secure Payment
        • Payment Process
          • SecureTable Full Transaction Workflow
          • Working with Tips
          • Voids
          • Gift Card Transactions
            • Supported Gift Card Transactions
            • Gift Card Processing Workflow
            • Processing a Sale with Gift Cards
            • Processing a Refund with Gift Cards
        • Tasks and How-tos
          • Task: Add an APN to your Android Payment Terminal
          • Task: Configure Port Forwarding
          • Switch to Standalone Mode
          • Switch Back from Standalone Payment Mode
        • Troubleshooting
          • Microsoft .NET Framework 3.5 is missing
          • Java is missing
    • Payfacto Gift Powered By Freebees
      • Installation and Configuration
      • Standalone Operation
      • Semi-Integrated Operation
      • Integrated Operation
      • Application Management
      • Loyalty and Reward Configuration
      • Gift Card Configuration
      • Card Reader Configuration
      • Application Security
      • Printing
    • PayFacto Gift - DataCandy
      • Introduction
      • Transactions
      • Application Configuration
      • Operator Management
      • Printing
        • Configuring Transaction Printing Options
        • Additional Printing Options
        • Add Personalized Receipt Header
        • Add Personalized Receipt Footer
        • Edit Personalized Messages
        • Deleting Personalized Messages
      • Passwords
        • Understanding Passwords
        • Incorrect Password Entries
        • Forgotten Passwords
        • Change an Operator's Password
        • Change the Administrator Password
        • Password Protection for Transactions
        • Require Password for Manual Gift Card Entry
      • Reporting
  • GENERAL INFORMATION
    • Chargebacks
      • Chargeback Flow
      • Visa Dispute Response Codes (Visa, 2018)
      • Mastercard Dispute Response Codes (Mastercard, 2022)
      • Glossary – Chargebacks
      • Chargebacks FAQ’s
    • Protection Against Fraud
    • Card Brand Network Fee Updates
  • TRAINING
    • Merchant Portal
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