To facilitate reading and interpretation of hardware requirements, they are broken down in 3 tiers:

Minimum

The minimum requirement is the bare minimum that will allow Veloce to operate adequately, without any consideration for possible expansion or "future-proofing".

Recommended

The recommended hardware configuration should yield adequate performance in most situations and provide headroom for future expansion of the system.

Large Sites / High Volume

The hardware configuration for large sites should yield adequate performance in restaurants using 20 or more POS workstations. This requirement also applies to restaurants with high volume of orders where the number of POS workstations may not be as high as 20, but where the POS Workstations are in near-constant use.

For the Veloce Back-Office

For Veloce POS Workstations

For Windows 11

In some cases, Windows 11 may have more stringent hardware requirements than Veloce. If you wish to use your POS system with Windows 11, these requirements need to be accounted for:

Additional Information

The following topic describes various requirements related to Internet access and local network connectivity required to operate your Veloce POS system and process payments with PayFacto efficiently.

Internet Connectivity

Internet connectivity is required to validate the Veloce license, download and install updates and process payments. The requirements listed below are for normal Veloce operation and payment processing only. If the merchant uses internet access for other purposes, such as providing internet access to guests, additional bandwidth will need to be factored in to accommodate those needs.

Internet Speed Requirements

Local Area Network (LAN) connectivity

The following devices each need to be connected to your local area network (LAN) via Ethernet adapters and cables:

• Veloce Back-Office server

• Veloce POS workstations

• Kitchen Printers (some models)

• Kitchen Monitors

Ethernet Speed Requirements

Veloce can be installed using different network models depending on the specific needs of any business.

For instance, the Veloce Back-Office software and the POS software can both be installed on the same device for smaller establishments. For larger operations, the Back-Office can be installed on a separate PC located in a communication closet while dozens of POS workstations are installed throughout the building.

Here are a few examples of common configurations:

Single Workstation

This layout is used in small volume operations. The hardware used is generally a Windows 10 touchscreen workstation, but a generic Windows 10 PC with a mouse and keyboard may also be used. In this configuration, both the Veloce Back-Office and the POS sofware are installed on the same device, which reduces the system's footprint and saves space.

The workstation is generally connected to the Internet to benefit from online features, and nothing else is connected to it.

Multiple Workstations (Basic)

This is one of the most common layouts. This layout is very flexible, as it allows for additional workstations to be easily configured to follow an increase in the volume of operations.

In this layout, one of the workstations is also used as the Veloce Back-Office server, which avoids the use of a dedicated PC for that purpose, saving space and lowering hardware costs.

The other workstations are connected to the Back-Office server through a TCP/IP network, which is itself connected to the Internet.

Multiple Workstations with WiFi

This network layout is very similar to the Multiple Workstations layout seen previously. Like its predecessor, it uses a Back-Office Server / Workstation combo and workstations are connected together with a TCP/IP network. On this one, however, a WiFi access point is added to provide connectivity to an Android or iOS tablet workstation. Note that for security reasons, this access point is dedicated to workstations only. WiFi Internet access for customers needs to be provided by a separate device or VLAN.

Multiple workstations with dedicated server

Again, this layout is very similar to the other two layouts with multiple workstations. The main difference here is the fact that a dedicated server is used instead of a Server / Workstation combo. The dedicated server can be a simple desktop PC installed in the manager's office or in a small communication closet. For large operations, a rackmount server in a server room can also be used for this purpose.

This layout is used when there is space available to accommodate the dedicated server and that the processing power provided by a Server / Workstation combo is insufficient to meet the needs of a larger operation with dozens of workstations.

This layout offers maximum flexibility. It is very easy to add more workstations as needed, and the performance loss incurred by adding more workstations is negligible.

While using Wi-Fi is not mandatory in of itself, many modern devices can only connect to the Veloce POS system trough Wi-Fi. Those include Android or Apple tablets, as well as some payment terminals.

To ensure stability and security with the Veloce POS system, certain requirements must be met when using Wi-Fi.

General Wi-Fi requirements

Electronic tablets can be used as mobile POS devices for table-side ordering. They can also be used as "queue-busting" devices in fast-food environments. The Veloce POS application supports Windows, iOS and Android devices. Here are specific requirements for each type of tablet:

iOS (iPad)

Android Tablets

Windows Tablets

End-of-Life products

Once a Microsoft operating system (OS) reaches the end of support, customers will no longer receive security updates. The OS may still work with programs and hardware after the sale or support of the operating system has been discontinued. However, the possibility increases that new programs and hardware will not be performant on an older OS. This frequently occurs because the manufacturers of new hardware and software make product-design decisions that take advantage of the increased functionality and features in newer operating systems. These manufacturers may decide to discontinue support of their products on older operating systems as appropriate.

For Veloce, this means that the POS system will continue to work after the end of support. However, as updates and features are added to Veloce after EOL, the possibility increases that new Veloce releases become incompatible with older operating systems. Furthermore, deprecated operating systems represent a liability which may compromise the entire POS system's security.

For more information, please see:

End-of-Life products vs. PCI-DSS

Any system using an unsupported or deprecated operating system automatically falls out of PCI-DSS compliance due to the inability of such systems to meet PCI-DSS Requirement 6.2.

PCI-DSS Requirement 6.2 states:

“Ensure that all system components and software are protected from known vulnerabilities by installing applicable vendor supplied security patches. Install critical security patches within one month of release.”

Unsupported products

Some operating systems are not supported by PayFacto even though they are still supported by Microsoft. These can be divided in two categories:

Failed products

Some operating systems never received wide market adoption, such that PayFacto never deemed necessary or profitable to perform any kind of testing on these products. While these operating systems may work with Veloce, PayFacto cannot provide any form of guarantee to that effect, as they were never tested. Such products include Microsoft Windows Vista (which is now also EOL) and Microsoft Windows 8 / 8.1.

Consumer products

Microsoft publishes a wide array of Windows editions targeted for home users, educational versions for schools and other specialized versions for niche users. These versions of windows are not supported due to the lack of certain key features, or because of the Microsoft End-User License Agreement (EULA), which may not cover commercial or industrial use cases.

Full list of Unsupported and End-of-Life Operating Systems

Veloce is designed for the Microsoft Windows environment and will operate on a 64-bit edition of Windows. This makes Veloce "hardware-agnostic", which means it will work on any hardware that can run Microsoft Windows, as long as it meets the minimum performance requirements of the operating system.

The table below lists all currently supported operating systems with their projected End-of-Life date issued by Microsoft.

Desktop Operating Systems

Patch levels for Desktop Operating Systems

In addition to the general End-of-Life date issued for Desktop operating systems, Microsoft also issues End-of-Life dates for specific patch levels. This is done by Microsoft to ensure that users keep their operating systems up-to-date.

Server-oriented Operating Systems

While a POS, Backup Server or Auxiliary Back-Office would work perfectly on a server-oriented operating system, PayFacto does not recommend doing so, unless your operations specifically require this.

Embedded and "Internet of Things" (IoT) Operating Systems

Enterprise Operating Systems

* Microsoft lists this date as the end of "Mainstream support" for this Windows version. Mainstream support is typically followed by an extended support period, however it is not listed on the Microsoft Lifecycle site for the time being.

Windows 11

Microsoft Windows 11 is the latest release of the Windows family of operating systems. It was released on October 5th, 2021. A full test suite has been run on PayFacto's POS products to ensure compatibility.

Windows 11 vs. Microsoft lifecycle

At this time, Microsoft has not issued official end-of-life (EOL) dates for the Windows 11 family of products. The only EOL dates available so far are for patch levels. These dates will be updated when Microsoft releases new feature updates for Windows 11.