# Forgotten Passwords

## Forgotten Passwords

If a user forgets a password, the password reset procedure depends on the terminal user profile. The following table explains who can reset which password and which procedure to use:

| **Terminal user** | **Who can reset**         | **What to do**                                                                                                                                                                                                                                                                                                                         |
| ----------------- | ------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Administrator** | PayFacto Support          | <p>The <strong>Administrator</strong> password can only be reset with a Superuser password, which requires the assistance of Technical Support.</p><p>Refer to the <em>Obtaining Support</em> procedure.</p>                                                                                                                           |
| **Merchant**      | Administrator             | <p>A <strong>Merchant</strong> password can be reset using the Admin  password.</p><p>Refer to the <a href="https://documentation.payfacto.com/SecurePayment/SecureTable/UG/CA-EN/SecurePay-Table/Configuration/Application_Configuration/Passwords/Change_Merchant_Password.htm"><em>Change Merchant Password</em></a> procedure.</p> |
| **Operator**      | Administrator or Merchant | <p><strong>Operator</strong> passwords can be reset using the Admin or Merchant password.</p><p>Refer to the <a href="https://documentation.payfacto.com/SecurePayment/SecureTable/UG/CA-EN/SecurePay-Table/Configuration/Operator_Management/Change_Operator_Password.htm"><em>Change Operator Password</em></a> procedure.</p>       |