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The PAX A920 Pro mobile payment terminal is perfect for most applications, whether retail, bar/restaurant, or delivery/transportation. This setup guide describes the following topics:
Initial terminal configuration
Charging the Terminal
Installing the Printer Paper
Configuring the Terminal Network Connections
Installing the SIM Card
Configuring the Terminal Wi-Fi Connection
Configuring the Terminal Display Language
Activating the terminal
Terminal Activation
Activate Terminal
Set Passwords
Working with the terminal
Powering the Terminal On or Off
Terminal Input Options
Card Payment Options
Replacing the Printer Paper
This document will introduce you to your payment terminal as well as guide you through the process of preparing and configuring it in order to quickly begin processing payments.
Your PAX A920 Pro payment processing terminal comes with the following:
Payment terminal
Roll of printer paper
AC power outlet
USB to USB Type-C charging cable
You may also have an optional charger and external printer included, but this document addresses the most basic delivery configuration.
The following illustrations show the location of the main terminal features and hardware:
1. Magnetic stripe reader 2. Color touchscreen 3. Chip card reader 4. Scanner button
5. Volume control button 6. USB Type-C charging port 7. Power button 8. Scanner 9. Contactless payment reader
10. Printer 11. Printer latch 12. Rear camera 13. Battery cover 14. Battery cover latch
This document will introduce you to your payment terminal as well as guide you through the process of preparing and configuring your it in order to quickly begin processing payments.
Your PAX A920 payment processing terminal comes with the following:
Payment terminal
AC power outlet
Roll of printer paper
Charging cable
You may also have an optional charger and external printer included, but this document addresses the most basic delivery configuration.
The following illustrations show the location of the main terminal features and hardware:
Magnetic stripe reader
Front-facing camera (not used)
Color touchscreen
Chip card reader
Volume up button
Power button
Volume down button
Micro USB charging port
Contactless payment reader
Printer
Printer latch
Rear camera/scanner
Battery cover
To power the terminal on, press and hold the power key on the right side of the terminal for 2-3 seconds.
To power off the terminal:
Press and hold the power key on the right side of the terminal for 2-3 seconds.
Touch the Power off icon and then touch Power off again.
NOTE: Avoid allowing the terminal’s battery to run down to 0%. The terminal requires the battery to be at least at 8% capacity to process a transaction. It is strongly recommended that you charge the terminal overnight or during non-business hours.
Your terminal operators and your customers enter information and respond to prompts using the terminal’s touch screen. The application prompts you and your customers on the next action to perform.
There are three (3) ways for a customer to use their payment card with the terminal:
The terminal uses 2 ¼” or 58mm thermal paper rolls to print transaction receipts.
On the back of the terminal at the top, lift the lever to unlock and open the printer cover.
NOTE: The printer cover opens on a hinge, it does not come off the terminal.
Place the roll of printer paper in the paper tray, leaving about 2 inches (5 cm) of paper beyond the printer's cutter.
IMPORTANT! Make sure the paper unrolls from the back of the roll, otherwise the printer will be unable to print the transaction receipt.
Close the printer cover until it snaps into place and remove any excess paper.
Insert the chip card and enter a PIN
Swipe the card’s magnetic strip
Tap the card for contactless payment
This document explains how to install the charging base for the PAX A920 or A920 Pro terminal and included silicone sleeve. The charging base makes it easy to recharge the terminal without having to remove the silicone sleeve to ensure that the USB power connector is properly seated in the terminal’s charging port.
NOTE: The terminal must be fitted with the PayFacto-branded silicone sleeve for the best results. The PayFacto silicone sleeve displays the PayFacto logo on the back. You should not use the charging base for any terminal not protected by the silicone sleeve.
PayFacto uses a self-service terminal activation procedure designed to save time while also providing better security. The new activation procedure applies only to countertop and mobile PAX payment terminals using the Android operating system. The new procedure applies to:
All new merchants activating their terminals for the first time
Any existing merchants adding new payment terminals
Any existing merchants receiving replacement terminals
After you configure the terminal's network connection(s) and power on the terminal, the procedure comprises of 2 parts:
NOTE: If you have multiple new payment terminals, you need to perform the activation procedure on each terminal individually.
After configuring the terminal’s network connection, you need to start the PayFacto payment application to complete the remaining steps. Terminal activation requires you to input a One Time Passcode (OTP) that PayFacto sends to the email address or telephone number registered to your account.
IMPORTANT! To receive the OTP on your phone, your registered phone number must be able to receive text messages (SMS). If you cannot receive text messages, select the email option to get the OTP.
Touch the PAYMENT icon on the main screen. The Welcome To Your Payment Terminal screen appears.
NOTE: The terminal may need to download host and security parameters; this can take a few moments.
In the top right corner of the screen, your terminal ID (TID) appears; confirm that the number on the screen matches the TID on the label on the back of your terminal. The TID will not appear on your terminal screen after you complete the activation process.
IMPORTANT! If the TID does not match, call PayFacto immediately.
Touch anywhere on the screen to begin the activation process.
Touch the desired option to receive the OTP.
Phone Number
Touch the Send Code button.
IMPORTANT! The OTP code is valid for 15 minutes after you receive it. If you wait more than 15 minutes to enter the OTP, the terminal will display an error and you will have to request a new OTP.
If you select Email, look for a message from noreply@payfacto.com.