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TERMINALS

Mobile

PAX A920

Terminal Overview

This document will introduce you to your payment terminal as well as guide you through the process of preparing and configuring your it in order to quickly begin processing payments.

Your PAX A920 payment processing terminal comes with the following:

You may also have an optional charger and external printer included, but this document addresses the most basic delivery configuration.

The following illustrations show the location of the main terminal features and hardware:

Terminal Usage

To power the terminal on, press and hold the power key on the right side of the terminal for 2-3 seconds.

To power off the terminal:

Press and hold the power key on the right side of the terminal for 2-3 seconds.
Touch the Power off icon and then touch Power off again.

Your terminal operators and your customers enter information and respond to prompts using the terminal’s touch screen. The application prompts you and your customers on the next action to perform.

PAX A920 Pro

Terminal Overview

Introduction

The PAX A920 Pro mobile payment terminal is perfect for most applications, whether retail, bar/restaurant, or delivery/transportation. This setup guide describes the following topics:

Terminal Hardware
Initial terminal configuration
Activating the terminal
Working with the terminal

This document will introduce you to your payment terminal as well as guide you through the process of preparing and configuring it in order to quickly begin processing payments.

Your PAX A920 Pro payment processing terminal comes with the following:

You may also have an optional charger and external printer included, but this document addresses the most basic delivery configuration.

The following illustrations show the location of the main terminal features and hardware:

A920 / A920 Pro Accessories

PAX A920 - A920 Pro Terminal Charging Base Installation Guide

Introduction

This document explains how to install the charging base for the PAX A920 or A920 Pro terminal and included silicone sleeve. The charging base makes it easy to recharge the terminal without having to remove the silicone sleeve to ensure that the USB power connector is properly seated in the terminal’s charging port.

NOTE: The terminal must be fitted with the PayFacto-branded silicone sleeve for the best results. The PayFacto silicone sleeve displays the PayFacto logo on the back. You should not use the charging base for any terminal not protected by the silicone sleeve.

Charging Base Overview

To ensure the best charging results, you must use the original AC power adapter that came with your PAX A920 or A920 Pro terminal. The AC power adapter should have the PAX logo printed on one side as shown below:

Your PAX A920 or A920 Pro terminal charging base includes the following components:

A920

Charging base

Charging Base Installation

Before you install and connect the charging base, make sure that the desired location is within reach of an AC outlet and that there is enough space to for the charging base and the terminal when connected.

Turn the charging base over and locate the USB connection port.
A920

A920 Pro

Using the Charging Base

To use the charging base, you need only place the terminal(s) vertically on the base so the printer rests in the cradle at the top of the charging base.

If the status light remains blue after you place the terminal on the base, the terminal is not seated correctly, and not connecting to the base’s gold charging contacts.

The LED at the bottom edge of the charging base indicates the terminal’s charging status:

PAX A920 Multi-Terminal (5) Charging Base Installation Guide

Introduction

This document explains how to install the multi-terminal charging base for PAX A920 or A920 Pro terminals and included silicone sleeves.

NOTE: The multi-terminal charging bases are designed to be used with only one model of PAX terminal, either the A920 or A920 Pro. You should never attempt to charge an A920 Pro terminal on an A920 charging base or vice-versa. Only use the charging base intended for your specific terminal model.

The multi-terminal charging base makes it easy to recharge multiple terminals without having to remove their protective silicone sleeves.

IMPORTANT! The terminals must be fitted with the PayFacto-branded silicone sleeve. The sleeve displays the PayFacto name and logo on the back. You should not use the charging base for any terminal not protected by a silicone sleeve.

IMPORTANT! The images used in this guide are of the multi-terminal charger for the PAX A920 and are used as examples only; the charging base and silicone sleeves you receive may differ in appearance. The charging bases for the PAX A920 Pro are black, but the installation instructions are the same for either multi-terminal charger.

A920

A920 Pro

Charging Base Overview

To ensure the best charging results, you must use the original AC power adapter that came with your PAX A920 or A920 Pro terminals. The AC power adapter should have the PAX logo printed on one side as shown below:

Your multi-terminal charging base comes with the following:

The following images show the location of the main charging base components:

Charging Base Installation

Before you install and connect the multi-terminal charging base, make sure that the desired location is within reach of an AC outlet and that there is enough space to for the charging base and the terminals when connected.

Collect the original AC power adapters that were shipped with your PAX A920 or A920 Pro terminals (maximum of 5 per multi-terminal charging base).

Turn the multi-terminal charging base over to access the opening on the bottom.

Using the Charging Base

Powering the Charging Base On or Off

The multi-terminal charging base has a power switch on the attached power bar, shown below:

To power on the terminal charging base, make sure the power cord is plugged into a grounded AC outlet and that the power switch is in the On/RESETposition; the switch lights up with a red indicator, as shown below:

To power off the terminal charging base, you can either push the power switch to the OFF position or unplug the power cord from the grounded AC outlet.

Charging Terminals

To use the charging base, you need only place the terminal(s) vertically on the base so the printer rests in the cradle at the top of the charging base.

NOTE: The charging base should only be used to charge your terminal(s); it is not designed to be a storage location for the terminal(s).

If the status light remains blue after you place the terminal on the base, the terminal is not seated correctly, and not connecting to the base’s gold charging contacts.

IMPORTANT! Do not slide a terminal onto the base, as it can damage the gold charging contacts. Always place the terminal onto the base vertically, as shown below:

LED Status Light

The LED at the bottom edge of the charging base indicates the terminal’s charging status:

Countertop

PAX A80

A80 Spec

A80 Setup Guide

Introduction

The PAX A80 countertop payment terminal is perfect for retail and bar/restaurant applications. This setup guide describes the following topics:

A80 Terminal Overview

Overview

This document will introduce you to your payment terminal as well as guide you through the process of preparing and configuring it in order to quickly begin processing payments.

Your PAX A80 payment processing terminal comes with the following:

The RJ-11 cable is not used for terminal communication and may not be included with your terminal.

Terminal Hardware

The following illustrations show the location of the main terminal features and hardware:

A80 Communication Ports

There are multiple communication ports on the back of the terminal with cable guides. The diagram on the back of the terminal shows where to connect the communication cables, in addition to AC power.

Terminal Setup and Configuration

Installing the Printer Paper

If the supplied roll of printer paper was not already installed in the terminal when you received it, you will need to install it before you can print any transaction receipts.

On the back of the terminal at the top, lift the lever with the contactless logo to unlock and open the printer cover.

Place the roll of printer paper in the paper tray, leaving about 2 inches (5 cm) of paper beyond the printer's cutter as shown in the following example:

Connect the Terminal Cables

There are multiple connection ports on the back of the terminal. Countertop terminals generally require AC power and Ethernet connections.

Your configuration may also include a connection to a POS system or an additional PIN pad.

Use the diagram on the back of the terminal to determine where to connect the cables that apply to your configuration. The terminal’s connection ports are shown below:

Configuring the Terminal Display Language

By default, the terminal displays all information in English. This procedure explains how to change the terminal’s display language if necessary.

On the terminal’s main screen, touch the Settings icon.
On the Settings screen, touch the Please Input Password field and use the keypad to type the password: either 9876 or pax9876@@.

Configuring the Terminal Network Connections

The terminal requires a network connection to communicate with the payment processor server to process transactions.

The PAX A80 is a countertop payment terminal that can connect to wired (Ethernet) and wireless (Wi-Fi) networks.

Configuring the Terminal Wi-Fi Connection

This section explains how to turn Wi-Fi on and connect to your network.

To connect to your wireless network:

On the terminal’s main screen, touch the Settings icon.
On the Settings screen, touch the Please Input Password field and use the keypad to type the password: either 9876 or pax9876@@.
Touch the checkmark icon on the keypad when you are done and touch OK.
In the Wireless & networks section, touch Wi-Fi.
If Wi-Fi is Off, touch the toggle to turn it on. If Wi-Fi is already on, a list of available networks appears.
From the list of available networks, touch the name of the network you want to connect to.
Enter the password for the selected network and touch CONNECT.

After the terminal displays Connected for the selected network, touch the Back icon to return to the Settings screen.
Touch the Back icon again to return to the main screen.

Terminal Activation

Overview

Terminal Activation

PayFacto uses a self-service terminal activation procedure designed to save time while also providing better security. The new activation procedure applies only to countertop and mobile PAX payment terminals using the Android operating system. The new procedure applies to:

All new merchants activating their terminals for the first time
Any existing merchants adding new payment terminals
Any existing merchants receiving replacement terminals

Overview

After you configure the terminal's network connection(s) and power on the terminal, the procedure comprises of 2 parts:

Activate Terminal

After configuring the terminal’s network connection, you need to start the PayFacto payment application to complete the remaining steps. Terminal activation requires you to input a One Time Passcode (OTP) that PayFacto sends to the email address or telephone number registered to your account.

IMPORTANT! To receive the OTP on your phone, your registered phone number must be able to receive text messages (SMS). If you cannot receive text messages, select the email option to get the OTP.

To activate the payment terminal:

Touch the PAYMENT icon on the main screen. The Welcome To Your Payment Terminal screen appears.

NOTE: The terminal may need to download host and security parameters; this can take a few moments.

In the top right corner of the screen, your terminal ID (TID) appears; confirm that the number on the screen matches the TID on the label on the back of your terminal. The TID will not appear on your terminal screen after you complete the activation process.

IMPORTANT! If the TID does not match, call PayFacto immediately.

Touch anywhere on the screen to begin the activation process.
Touch the desired option to receive the OTP.

Email

Phone Number

Touch the Send Code button.

If you select Email, look for a message from noreply@payfacto.com.

After you receive the 6-digit activation code, use the on-screen keypad to enter the code on the terminal screen.

If you enter the code incorrectly, a red exclamation appears to indicate that the code is incorrect.

Re-enter the code, or touch Resend Code to obtain a new OTP.
After you enter the OTP correctly, the payment application displays the Set Administrative Password screen to

Set Passwords

To prevent unauthorized individuals from changing the terminal’s configuration, you need to set the Administrator and Merchant passwords. These passwords restrict access to certain functions on the terminal.

When setting your passwords, you must respect the following parameters:

Passwords must be 6 characters long
The Administrator and Merchant passwords cannot be the same (can’t match)
You cannot use the same digit 6 times consecutively (for example: 111111 or 777777)

Working with the Terminal

Powering the Terminal On or Off

To power the terminal on or off, press and hold the red X key on the physical keypad.

IMPORTANT! Disconnecting the AC power immediately powers off the terminal and any transaction that was in progress is cancelled.

Terminal Input Options

The PAX A80 terminal offers an on-screen keypad as well as a physical keypad to enter transaction amounts. Your terminal operators and customers enter information and respond to prompts using either the terminal’s touch screen or physical keypad.

There are three (3) colored function keys on the physical keypad that you can use to confirm, correct, or cancel an operation:

To confirm an entry, touch OK on the screen or press the green O key
To correct an entry, touch BACK on the screen or press the yellow < key

Replacing the Printer Paper

The terminal uses 2 ¼” or 58mm thermal paper rolls to print transaction receipts.

On the back of the terminal at the top, lift the lever with the contactless logo to unlock and open the printer cover.

Place the roll of printer paper in the paper tray, leaving about 2 inches (5 cm) of paper beyond the printer's cutter as shown in the following example:

Card Payment Options

There are three (3) ways for a customer to use their payment card with the terminal:

Insert the chip card and enter a PIN

Swipe the card’s magnetic strip

Tap the card for contactless payment

Accessories

Introduction

This guide will explain how to install the cable attachment bracket for the PAX A80 terminal (part number AZP-310006) designed to prevent the accidental disconnection of cables from the terminal.

IMPORTANT! This cable attachment bracket is only for use with PAX A80 terminals used in countertop environments. It is not compatible with the A80 extension pole for drive-through applications.

The topics covered in this guide include:

Before you can install the cable attachment to the PAX A80 terminal, you must prepare the terminal by doing the following:

Power off the terminal by pressing and holding the red X key on the physical keypad.

Turn the terminal over and remove all cables from the terminal's communication ports.

Installing the T Bracket

The A80 cable attachment is anchored by a T bracket that keeps the attached cables from being accidentally disconnected .

With the terminal turned over, insert the T bracket into the guides on the underside of the A80 terminal.

Slide the T bracket up by pushing it from the bottom towards the top of the terminal.

To prevent the T bracket and cables from sliding off the terminal, you must next secure the T bracket to the terminal.

Cable Installation

After you secure the T bracket to the terminal, you must insert the cables. This procedure explains how to install and secure the AC adapter and Ethernet cables; if you have additional cables, connect them to the appropriate port and use the same method to secure them in place.

To install and secure the cables:

Beginning with the AC adapter, inserting it in the terminal's cable guide on the left and connect the adapter to the Power port.

Insert the Ethernet cable in the terminal's cable guide on the right and connect it to the LAN port.

When the cables are properly seated in their ports, gently pull on the cables to remove any excess cable that is higher than the plane of the T bracket.

Place the 3-hole metal bracket over the cables, aligned with the screw holes in the T bracket and secure it in place using a Phillips head screwdriver to insert the two short screws.

Turn the terminal over and power on the terminal. The completed assembly should resemble the following:

Terminal Activation

All new merchants activating their terminals for the first time
Any existing merchants adding new payment terminals
Any existing merchants receiving replacement terminals

Overview

After you configure the terminal's network connection(s) and power on the terminal, the procedure comprises of 2 parts:

Touch the PAYMENT icon on the main screen. The Welcome To Your Payment Terminal screen appears.

In the top right corner of the screen, your terminal ID (TID) appears; confirm that the number on the screen matches the TID on the label on the back of your terminal. The TID will not appear on your terminal screen after you complete the activation process.

Touch anywhere on the screen to begin the activation process.
Touch the desired option to receive the OTP.
Email

Phone Number

Touch the Send Code button.

If you select Email, look for a message from noreply@payfacto.com.

After you receive the 6-digit activation code, use the on-screen keypad to enter the code on the terminal screen.

If you enter the code incorrectly, a red exclamation appears to indicate that the code is incorrect.

Re-enter the code, or touch Resend Code to obtain a new OTP.
After you enter the OTP correctly, the payment application displays the Set Administrative Password screen to

When setting your passwords, you must respect the following parameters:

Passwords must be 6 characters long
The Administrator and Merchant passwords cannot be the same (can’t match)
You cannot use the same digit 6 times consecutively (for example: 111111 or 777777)
You cannot use 6 consecutive numbers, either ascending or descending (for example: 123456 or 987654)

On the Set Administrative Password screen, use the on-screen keypad to enter a 6-digit password in the Admin Password field and touch the Next icon on the keypad.
On the Confirm Administrative Password screen, re-enter the password in the Admin Password field and touch the Next icon on the keypad.
On the Set Merchant Password screen, use the on-screen keypad to enter a 6-digit password in the Merchant Password field and touch the Next icon on the keypad.

Your payment terminal is now ready for use.