Charging the Terminal

After you remove the terminal and accessories from the box, you need to charge the terminal before you can use it. The pre-installed battery has a protective cover on the contacts to prevent the possibility of a short circuit during transport.

To charge the terminal:

1. Turn the terminal over.

2. On the back of the terminal at the bottom, slide the battery cover locking switch to the right.

3. Lift the battery cover off the terminal. You should notice a plastic tab at the top of the battery.

4. Lift the battery from the terminal and remove the plastic tab.

5. Re-install the battery by sliding the thin segment into the terminal, near the charging connectors, and pushing on the bottom of the battery to seat it correctly.

6. Re-install the battery cover on the terminal and slide the lock switch to the lock position on the left and turn the terminal over.

1. Insert the USB cable in the AC outlet and connect the outlet to an AC plug.

2. Insert the micro USB connector in the terminal’s charging port, located on the left side, below the Volume Down button. The terminal begins charging.

Installing the Printer Paper

If the supplied roll of printer paper was not already installed in the terminal when you received it, you will need to install it before you can print any transaction receipts.

To install the printer paper:

1. On the back of the terminal at the top, lift the lever to unlock and open the printer cover.

1. The paper tray contains an illustration of how to install the roll of paper.

1. Place the roll of printer paper in the paper tray, leaving about 2 inches (5 cm) of paper beyond the printer's cutter.

1. Close the printer cover until it snaps into place and remove any excess paper.

Configuring the Terminal Network Connections

The terminal requires a network connection to communicate with the payment processor server to process transactions.

The PAX A920 is a mobile payment terminal that can connect to mobile (LTE) and wireless (Wi-Fi) networks.

Mobile network access is required for delivery and transportation use, but it can also serve as a backup connection if your Wi-Fi network reception is unreliable in certain areas.

• Installing the SIM Card

• Configuring the Terminal Wi-Fi Connection

Installing the SIM Card

If you plan to use your terminal outside of your usual wi-fi network, you need to install the mobile SIM card, provided by PayFacto or your mobile communications provider. The SIM card will connect you to a mobile network, allowing you to process payments anywhere the terminal has reception. The terminal uses the regular (full) SIM card size.

To install the mobile SIM card: Make sure the terminal is powered off and turn the terminal over.

1. On the back of the terminal at the bottom, slide the battery cover locking switch to the right.

2. Lift the battery cover off the terminal.

3. Lift the battery from the terminal to remove and set aside.

4. The terminal has illustrations for the different cards it can accept. Insert your SIM card in the space identified as SIM1/SAM3 so the diagonal corner is facing the top right side.

1. Re-install the battery by sliding the thin segment into the terminal, near the charging connectors, and pushing on the bottom of the battery to seat it correctly.

2. Re-install the battery cover on the terminal and slide the lock switch to the lock position on the left.

1. Power on the terminal by pressing and holding the Power button for 3 seconds.

The terminal should identify the SIM card and configure the mobile network settings automatically.

Configuring the Terminal Wi-Fi Connection

This section explains how to turn wi-fi on and connect to your network.

To connect to your wireless network:

1. On the terminal’s main screen, touch the Settings icon.

1. On the Settings screen, touch the Please Input Password field and use the keypad to type the password: either 9876 or pax9876@@.

2. Touch the checkmark icon on the keypad when you are done and touch OK.

1. In the Wireless & networks section, touch Wi-Fi.

2. If Wi-Fi is Off, touch the toggle to turn it on. If Wi-Fi is already on, a list of available networks appears.

3. From the list of available networks, touch the name of the network you want to connect to.

4. Enter the password for the selected network and touch CONNECT.

Configuring the Terminal Display Language

By default, the terminal displays all information in English. This procedure explains how to change the terminal’s display language if necessary.

To change the terminal display language:

2. On the Settings screen, touch the Please Input Password field and use the keypad to type the password: either 9876 or pax9876@@.

3. Touch the checkmark icon on the keypad when you are done and touch OK.

4. Scroll to the Personal section and touch Language & input.

5. Touch Language.

6. Scroll to and touch the desired language.

A920 Terminal Overview

This document will introduce you to your payment terminal as well as guide you through the process of preparing and configuring your it in order to quickly begin processing payments.

Your PAX A920 payment processing terminal comes with the following:

You may also have an optional charger and external printer included, but this document addresses the most basic delivery configuration.

Terminal Hardware

The following illustrations show the location of the main terminal features and hardware:

Terminal Overview

Introduction

The PAX A920 Pro mobile payment terminal is perfect for most applications, whether retail, bar/restaurant, or delivery/transportation. This setup guide describes the following topics:

• Terminal Hardware

• Initial terminal configuration

  • Charging the Terminal

  • Installing the Printer Paper

  • Configuring the Terminal Network Connections

    • Installing the SIM Card

    • Configuring the Terminal Wi-Fi Connection

  • Configuring the Terminal Display Language

• Activating the terminal

  • Terminal Activation

  • Activate Terminal

  • Set Passwords

• Working with the terminal

  • Powering the Terminal On or Off

  • Terminal Input Options

  • Card Payment Options

  • Replacing the Printer Paper

A920 Pro Terminal Overview

This document will introduce you to your payment terminal as well as guide you through the process of preparing and configuring it in order to quickly begin processing payments.

Your PAX A920 Pro payment processing terminal comes with the following:

You may also have an optional charger and external printer included, but this document addresses the most basic delivery configuration.

Terminal Hardware

The following illustrations show the location of the main terminal features and hardware:

Introduction

This document explains how to install the charging base for the PAX A920 or A920 Pro terminal and included silicone sleeve. The charging base makes it easy to recharge the terminal without having to remove the silicone sleeve to ensure that the USB power connector is properly seated in the terminal’s charging port.

Initial Terminal Configuration

Charging the Terminal

After you remove the terminal and accessories from the box, you need to charge the terminal before you can use it. The pre-installed battery has a protective cover on the contacts to prevent the possibility of a short circuit during transport.

To charge the terminal:

1. Turn the terminal over.

2. On the back of the terminal at the bottom, slide the battery cover locking switch to the right.

3. Lift the battery cover off the terminal. You should notice a plastic tab at the top of the battery.

1. Lift the battery from the terminal and remove the plastic tab.

2. Re-install the battery and push on the bottom of the battery to seat it correctly.

3. Re-install the battery cover on the terminal and slide the lock switch to the lock position on the left and turn the terminal over.

1. Insert the USB cable in the AC outlet and connect the outlet to an AC plug.

2. Insert the USB Type-C connector in the terminal’s charging port, located on the left side, below the Volume control button. The terminal begins charging.

Installing the Printer Paper

If the supplied roll of printer paper was not already installed in the terminal when you received it, you will need to install it before you can print any transaction receipts.

To install the printer paper:

1. On the back of the terminal near the top, lift the lever to unlock and open the printer cover.

1. The paper tray contains an illustration of how to install the roll of paper.

1. Close the printer cover until it snaps into place and remove any excess paper.

Configuring the Terminal Network Connections

The terminal requires a network connection to communicate with the payment processor server to process transactions.

The PAX A920 Pro is a mobile payment terminal that can connect to mobile (LTE) and wireless (Wi-Fi) networks.

Mobile network access is required for delivery and transportation use, but it can also serve as a backup connection if your Wi-Fi network reception is unreliable in certain areas.

• Installing the SIM Card

• Configuring the Terminal Wi-Fi Connection

Installing the SIM Card

If you plan to use your terminal outside of your usual wi-fi network, you need to install the mobile SIM card, provided by PayFacto or your mobile communications provider. The SIM card will connect you to a mobile network, allowing you to process payments anywhere the terminal has reception. Mobile network access can also serve as a backup connection if your wi-fi network reception is unreliable in certain areas. The terminal uses the micro-SIM card size.

To install the mobile SIM card:

1. Make sure the terminal is powered off and turn the terminal over.

2. On the back of the terminal at the bottom, slide the battery cover locking switch to the right.

3. Lift the battery cover off the terminal.

4. Lift the battery from the terminal to remove and set aside.

5. The terminal has illustrations for the different cards it can accept. Insert your SIM card in the space identified as SIM1 so the diagonal corner is facing the top left side.

1. Re-install the battery and push on the bottom of the battery to seat it correctly.

2. Re-install the battery cover on the terminal and slide the lock switch to the lock position on the left.

1. Power on the terminal by pressing and holding the Power button for 3 seconds.

The terminal should identify the SIM card and configure the mobile network settings automatically.

Configuring the Terminal Wi-Fi Connection

This section explains how to turn Wi-Fi on and connect to your network.

To connect to your wireless network:

2. On the Settings screen, touch the Please Input Password field and use the keypad to type the password: either pax9876@@ or 9876.

4. On the Settings page, touch Network & Internet.

5. On the Network & Internet page, touch Wi-Fi.

6. On the Wi-Fi page, if Wi-Fi is Off, touch the toggle to turn it on. If Wi-Fi is already on, a list of available networks appears.

7. From the list of available networks, touch the name of the network you want to connect to.

8. Enter the password for the selected network and touch CONNECT.

Configuring the Terminal Display Language

By default, the terminal displays all information in English. This procedure explains how to change the terminal’s display language if necessary.

To change the terminal display language:

2. On the Settings screen, touch the Please Input Password field and use the keypad to type the password: either pax9876@@ or 9876.

4. On the Settings page, scroll to the bottom and touch System.

5. On the System page, touch Languages & input.

6. On the Languages & input page, touch Languages.

7. On the Language preferences page, touch Add a language.

8. On the Add a language page, scroll to and touch the desired language.

1. If the selected language does not appear automatically, you can drag the language to the top of the list, as shown below:

Charging Base

Requirement

To ensure the best charging results, you must use the original AC power adapter that came with your PAX A920 or A920 Pro terminal. The AC power adapter should have the PAX logo printed on one side as shown below:

Overview

Your PAX A920 or A920 Pro terminal charging base includes the following components:

A920

1. Charging base

2. 6-foot (180cm) USB to micro-USB cable

3. Protective silicone sleeve

A920 Pro

1. Charging base

2. 5-foot (152cm) USB to USB Type-C cable

3. Protective silicone sleeve

Terminal Activation

PayFacto uses a self-service terminal activation procedure designed to save time while also providing better security. The new activation procedure applies only to countertop and mobile PAX payment terminals using the Android operating system. The new procedure applies to:

• All new merchants activating their terminals for the first time

• Any existing merchants adding new payment terminals

• Any existing merchants receiving replacement terminals

Overview

After you configure the terminal's network connection(s) and power on the terminal, the procedure comprises of 2 parts:

• Activate the terminal with a One Time Passcode (OTP)

• Set the Administrator and Merchant passwords

Activate Terminal

After configuring the terminal’s network connection, you need to start the PayFacto payment application to complete the remaining steps. Terminal activation requires you to input a One Time Passcode (OTP) that PayFacto sends to the email address or telephone number registered to your account.

To activate the payment terminal:

1. Touch the PAYMENT icon on the main screen. The Welcome To Your Payment Terminal screen appears.

1. In the top right corner of the screen, your terminal ID (TID) appears; confirm that the number on the screen matches the TID on the label on the back of your terminal. The TID will not appear on your terminal screen after you complete the activation process.

1. Touch anywhere on the screen to begin the activation process.

2. Touch the desired option to receive the OTP.

   Email

Phone Number

1. Touch the Send Code button.

1. If you select Email, look for a message from noreply@payfacto.com.

1. After you receive the 6-digit activation code, use the on-screen keypad to enter the code on the terminal screen.

1. If you enter the code incorrectly, a red exclamation appears to indicate that the code is incorrect.

1. Re-enter the code, or touch Resend Code to obtain a new OTP.

2. After you enter the OTP correctly, the payment application displays the Set Administrative Password screen to configure your terminal passwords.

Set Passwords

To prevent unauthorized individuals from changing the terminal’s configuration, you need to set the Administrator and Merchant passwords. These passwords restrict access to certain functions on the terminal.

When setting your passwords, you must respect the following parameters:

• Passwords must be 6 characters long

• The Administrator and Merchant passwords cannot be the same (can’t match)

• You cannot use the same digit 6 times consecutively (for example: 111111 or 777777)

• You cannot use 6 consecutive numbers, either ascending or descending (for example: 123456 or 987654)

To set your Administrator and Merchant passwords:

2. On the Confirm Administrative Password screen, re-enter the password in the Admin Password field and touch the Next icon on the keypad.

3. On the Set Merchant Password screen, use the on-screen keypad to enter a 6-digit password in the Merchant Password field and touch the Next icon on the keypad.

4. On the Confirm Merchant Password screen, re-enter the password in the Merchant Password field and touch the Next icon on the keypad.

Your payment terminal is now ready for use.

To use the charging base, you need only place the terminal(s) vertically on the base so the printer rests in the cradle at the top of the charging base.

A920

A920 Pro

If the status light remains blue after you place the terminal on the base, the terminal is not seated correctly, and not connecting to the base’s gold charging contacts.

LED Status Light

The LED at the bottom edge of the charging base indicates the terminal’s charging status:

Requirement

To ensure the best charging results, you must use the original AC power adapter that came with your PAX A920 or A920 Pro terminals. The AC power adapter should have the PAX logo printed on one side as shown below:

Overview

Your multi-terminal charging base comes with the following:

Base Components

The following images show the location of the main charging base components:

1. AC power cord

2. Multi-terminal charging bases (x5)

3. USB charging cables (x5)

4. Six (6) outlet power bar

5. Anti-slip rubber pads

Powering the Terminal On or Off

To power the terminal on, press and hold the power key on the right side of the terminal for 2-3 seconds.

1. Press and hold the power key on the right side of the terminal for 2-3 seconds.

Terminal Input Options

Your terminal operators and your customers enter information and respond to prompts using the terminal’s touch screen. The application prompts you and your customers on the next action to perform.

Card Payment Options

There are three (3) ways for a customer to use their payment card with the terminal:

Replacing the Printer Paper

The terminal uses 2 ¼” or 58mm thermal paper rolls to print transaction receipts.

To install the printer paper:

1. On the back of the terminal at the top, lift the lever to unlock and open the printer cover.

1. Place the roll of printer paper in the paper tray, leaving about 2 inches (5 cm) of paper beyond the printer's cutter.

1. Close the printer cover until it snaps into place and remove any excess paper.

Installing the Terminal Charging Base

Before you install and connect the charging base, make sure that the desired location is within reach of an AC outlet and that there is enough space to for the charging base and the terminal when connected.

To install the charging base:

1. Turn the charging base over and locate the USB connection port.

   A920

A920 Pro

1. Insert the cable’s micro-USB (A920) or USB Type-C (A920 Pro) plug into the base’s connection port.

A920

A920 Pro

1. Secure the cable in the guide at the top of the charging base and turn the charging base over.

A920

A920 Pro

1. Connect the cable’s USB plug into the AC adapter’s USB port.

A920

A920 Pro

1. Plug the adapter into an AC outlet. The LED at the bottom edge of the base lights up.

Installing the Terminal Silicone Sleeve

To protect your PAX A920 or A920 Pro terminal from minor impact damage, you should install the silicone sleeve provided with the terminal charging base as the charging base is designed specifically for terminals with the sleeve.

To install the silicone sleeve:

1. Insert the top of the terminal into the sleeve's printer protection until the sleeve fits snugly onto the terminal’s top.

2. Pull the bottom of the sleeve over the bottom edge of the terminal.

3. Repeat for any additional terminals you intend to place on the charging base.

Powering the Charging Base On or Off

The multi-terminal charging base has a power switch on the attached power bar, shown below:

To power on the terminal charging base, make sure the power cord is plugged into a grounded AC outlet and that the power switch is in the On/RESETposition; the switch lights up with a red indicator, as shown below:

To power off the terminal charging base, you can either push the power switch to the OFF position or unplug the power cord from the grounded AC outlet.

Charging Terminals

To use the charging base, you need only place the terminal(s) vertically on the base so the printer rests in the cradle at the top of the charging base.

If the status light remains blue after you place the terminal on the base, the terminal is not seated correctly, and not connecting to the base’s gold charging contacts.

LED Status Light

The LED at the bottom edge of the charging base indicates the terminal’s charging status:

Working with the Terminal

Powering the Terminal On or Off

To power the terminal on, press and hold the power key on the right side of the terminal for 2-3 seconds.

1. Press and hold the power key on the right side of the terminal for 2-3 seconds.

Terminal Input Options

Your terminal operators and your customers enter information and respond to prompts using the terminal’s touch screen. The application prompts you and your customers on the next action to perform.

Card Payment Options

There are three (3) ways for a customer to use their payment card with the terminal:

Replacing the Printer Paper

The terminal uses 2 ¼” or 58mm thermal paper rolls to print transaction receipts.

To install the printer paper:

1. On the back of the terminal at the top, lift the lever to unlock and open the printer cover.

1. Place the roll of printer paper in the paper tray, leaving about 2 inches (5 cm) of paper beyond the printer's cutter.

1. Close the printer cover until it snaps into place and remove any excess paper.

Introduction

This document explains how to install the multi-terminal charging base for PAX A920 or A920 Pro terminals and included silicone sleeves.

The multi-terminal charging base makes it easy to recharge multiple terminals without having to remove their protective silicone sleeves.

The following illustrations show the location of the main terminal features and hardware:

Installing the Printer Paper

If the supplied roll of printer paper was not already installed in the terminal when you received it, you will need to install it before you can print any transaction receipts.

To install the printer paper:

1. On the back of the terminal at the top, lift the lever with the contactless logo to unlock and open the printer cover.

1. Place the roll of printer paper in the paper tray, leaving about 2 inches (5 cm) of paper beyond the printer's cutter as shown in the following example:

1. Close the printer cover until it snaps into place and remove any excess paper.

There are multiple communication ports on the back of the terminal with cable guides. The diagram on the back of the terminal shows where to connect the communication cables, in addition to AC power.

Configuring the Terminal Display Language

By default, the terminal displays all information in English. This procedure explains how to change the terminal’s display language if necessary.

To change the terminal display language:

2. On the Settings screen, touch the Please Input Password field and use the keypad to type the password: either 9876 or pax9876@@.

4. Scroll to the Personal section and touch Language & input.

5. Touch Language.

6. Scroll to and touch the desired language.

Configuring the Terminal Network Connections

The terminal requires a network connection to communicate with the payment processor server to process transactions.

The PAX A80 is a countertop payment terminal that can connect to wired (Ethernet) and wireless (Wi-Fi) networks.

• Configuring the Terminal Ethernet Connection

• Configuring the Terminal Wi-Fi Connection

Configuring the Terminal Wi-Fi Connection

This section explains how to turn Wi-Fi on and connect to your network.

To connect to your wireless network:

2. On the Settings screen, touch the Please Input Password field and use the keypad to type the password: either 9876 or pax9876@@.

4. In the Wireless & networks section, touch Wi-Fi.

5. If Wi-Fi is Off, touch the toggle to turn it on. If Wi-Fi is already on, a list of available networks appears.

6. From the list of available networks, touch the name of the network you want to connect to.

7. Enter the password for the selected network and touch CONNECT.

Set Passwords

To prevent unauthorized individuals from changing the terminal’s configuration, you need to set the Administrator and Merchant passwords. These passwords restrict access to certain functions on the terminal.

When setting your passwords, you must respect the following parameters:

• Passwords must be 6 characters long

• The Administrator and Merchant passwords cannot be the same (can’t match)

• You cannot use the same digit 6 times consecutively (for example: 111111 or 777777)

• You cannot use 6 consecutive numbers, either ascending or descending (for example: 123456 or 987654)

To set your Administrator and Merchant passwords:

2. On the Confirm Administrative Password screen, re-enter the password in the Admin Password field and touch the Next icon on the keypad.

3. On the Set Merchant Password screen, use the on-screen keypad to enter a 6-digit password in the Merchant Password field and touch the Next icon on the keypad.

4. On the Confirm Merchant Password screen, re-enter the password in the Merchant Password field and touch the Next icon on the keypad.

Your payment terminal is now ready for use.

Card Payment Options

There are three (3) ways for a customer to use their payment card with the terminal:

PayFacto uses a self-service terminal activation procedure designed to save time while also providing better security. The new activation procedure applies only to countertop and mobile PAX payment terminals using the Android operating system. The new procedure applies to:

• All new merchants activating their terminals for the first time

• Any existing merchants adding new payment terminals

• Any existing merchants receiving replacement terminals

Overview

After you configure the terminal's network connection(s) and power on the terminal, the procedure comprises of 2 parts:

Activate Terminal

After configuring the terminal’s network connection, you need to start the PayFacto payment application to complete the remaining steps. Terminal activation requires you to input a One Time Passcode (OTP) that PayFacto sends to the email address or telephone number registered to your account.

To activate the payment terminal:

1. Touch the PAYMENT icon on the main screen. The Welcome To Your Payment Terminal screen appears.

1. In the top right corner of the screen, your terminal ID (TID) appears; confirm that the number on the screen matches the TID on the label on the back of your terminal. The TID will not appear on your terminal screen after you complete the activation process.

1. Touch anywhere on the screen to begin the activation process.

2. Touch the desired option to receive the OTP.

   Email

Phone Number

1. Touch the Send Code button.

1. If you select Email, look for a message from noreply@payfacto.com.

1. After you receive the 6-digit activation code, use the on-screen keypad to enter the code on the terminal screen.

1. If you enter the code incorrectly, a red exclamation appears to indicate that the code is incorrect.

1. Re-enter the code, or touch Resend Code to obtain a new OTP.

Set Passwords

To prevent unauthorized individuals from changing the terminal’s configuration, you need to set the Administrator and Merchant passwords. These passwords restrict access to certain functions on the terminal.

When setting your passwords, you must respect the following parameters:

• Passwords must be 6 characters long

• The Administrator and Merchant passwords cannot be the same (can’t match)

• You cannot use the same digit 6 times consecutively (for example: 111111 or 777777)

• You cannot use 6 consecutive numbers, either ascending or descending (for example: 123456 or 987654)

To set your Administrator and Merchant passwords:

2. On the Confirm Administrative Password screen, re-enter the password in the Admin Password field and touch the Next icon on the keypad.

3. On the Set Merchant Password screen, use the on-screen keypad to enter a 6-digit password in the Merchant Password field and touch the Next icon on the keypad.

4. On the Confirm Merchant Password screen, re-enter the password in the Merchant Password field and touch the Next icon on the keypad.

Your payment terminal is now ready for use.

Welcome to our Applications Docs Center

Below are the categories of the sections:

Cable Installation

After you secure the T bracket to the terminal, you must insert the cables. This procedure explains how to install and secure the AC adapter and Ethernet cables; if you have additional cables, connect them to the appropriate port and use the same method to secure them in place.

To install and secure the cables:

1. Beginning with the AC adapter, inserting it in the terminal's cable guide on the left and connect the adapter to the Power port.

1. Insert the Ethernet cable in the terminal's cable guide on the right and connect it to the LAN port.

1. When the cables are properly seated in their ports, gently pull on the cables to remove any excess cable that is higher than the plane of the T bracket.

1. Place the 3-hole metal bracket over the cables, aligned with the screw holes in the T bracket and secure it in place using a Phillips head screwdriver to insert the two short screws.

1. Turn the terminal over and power on the terminal. The completed assembly should resemble the following:

Powering the Terminal On or Off

To power the terminal on or off, press and hold the red X key on the physical keypad.

Overview

Purpose of this document

This document will cover the configuration required to operate SecureTable using the Maitre’D direct integration to the STPI client.

SecureTable

SecureTable is a universal middleware platform that provides an EMV-Compliant, Pay at the Table (PATT) processing solution that can be connected to a POS (Point of Sale) system. The solution can work in standalone mode as well as integrated to a Point of Sale (POS) system such as Maitre’D, Veloce, Squirrel, Aloha and Micros among other.

“Pull” architecture

SecureTable uses a “Pull” architecture. This means that a payment terminal using SecureTable can initiate the transaction process by Pulling check data from the POS system. In other words, after the guest checks are printed and handed to customers, there is no need for the server to walk back to the POS workstation to apply payments and close guest checks. All payments, including credit, debit and cash, can be applied at the table side, and checks are closed automatically.

By comparison, a traditional "Push" architecture is a system where the transaction would be initiated from the POS system, and check data pushed to the payment terminal. In a table-service restaurant, this process often required the customers to get up and walk to the POS workstation to insert their payment card and enter their PIN using a tethered payment terminal.

Accurate payment reporting

The integration of SecureTable with various POS systems allows the payment terminal to retrieve guest check data from the POS System. Once a payment has been processed by the payment terminal, SecureTable sends the payment data back to the POS System for reporting purposes. Payment amounts, tip amounts and card brand used are all automatically transmitted to the POS system to allow for accurate reporting.

Compatible with SecurePay

SecureTable and SecurePay can both be used on the same POS system. This allows merchants to use any combination of stationary Pay-at-the-Counter terminals and wireless Pay-at-the-Table terminals. SecureTable and SecurePay share a similar user interface which provides a consistent user experience for customers and employees.

Compatibility with third-party payment terminals

If a third-party solution with tethered (wired) payment terminals is already in place and integrated to the POS system, SecureTable can still be used without worry. A configurable table-locking or invoice-locking mechanism prevents accidentally accessing guest checks that are being processed by a payment terminal through SecureTable. This means that establishments can, for example, use wireless payment terminals with SecureTable in the dining room while using tethered payment terminals for the cashier station, bar, pickup counter and drive-through windows.

Full-featured solution through direct integration

With a direct integration, Maitre’D communicates directly with SecureTable’s STPI client through a secure socket connection without using drop-files. This allows Maitre’D to take advantage of all the features offered by SecureTable, without the limitations imposed by using the former TPI client middleware.

Install Java for Windows

The STPISecure Installer, the STPISecure client software for SecureTable and the RTI-SIPA plugin for SecurePay requires the installation of Java for Windows software. This can be downloaded and installed for free from Oracle’s Java website, Here.

Please download and install the latest version of Java for Windows for your specific Windows edition (32-bit or 64-bit).

Maitre’D Software Version Requirements

• Maitre’D version 7.08.000.280 or later.

Maitre’D License Requirements

• Maitre’D Electronic Funds Transfer Interface.

• Maitre’D Enhanced EFT option.

Software Requirements

• Any supported Windows operating system with all latest updates.

• Java SE Runtime Environment.

• Microsoft .NET Framework 3.5.

• STPI Client software (included with the STPISecure Installer)

Hardware Requirements

• SecureTable-Compatible Payment terminal(s)

• 1 Gbps (Gigabit) Ethernet (wired) network or better.

• WiFi network (802.11 ac or better)

• High-Speed Internet connectio

Install Microsoft .NET Framework 3.5 SP1

The .NET Framework (pronounced as "dot net") is a software framework developed by Microsoft that runs primarily on Microsoft Windows. Microsoft .NET Framework version 3.5 Service Pack 1 is required before the STPISecure installer can be used to install the STPISecure client or other components, such as the RTI-SIPA plugin.

Enabling Microsoft .NET Framework 3.5 SP1 for Windows 10

On Windows 10, starting with version 1809, Microsoft .NET Framework 3.5 SP1 is included as a standard Windows feature and enabled by default. However, older versions of Windows 10, Enterprise or IoT editions, could be missing this essential component. Here is the procedure to check whether .NET Framework 3.5 SP1 is installed and how to enable it on Windows 10:

1. Click on the Windows 10 Start button and type Control Panel.

2. The Control Panel app should appear as a search result. Click on Open.

1. Within the Control Panel app, click on Programs.

1. Under Programs and Features, select Turn Windows features on or off.

1. The Windows Features list will appear.

1. Look for the feature called .NET Framework 3.5 (includes .NET 2.0 and 3.0).

a. If this feature is not listed, install .NET Framework manually. (See below)

b. If you see a black square in this checkbox, .NET Framework 3.5 is already enabled and no further action is required.

c. If the checkbox is blank, enable it.

1. Click OK on the Windows Features list. This will close the list and apply any changes.

2. Files may be copied and you may be required to restart the PC.

Installing Microsoft .NET Framework 3.5 SP1 manually

For versions of Windows prior to Windows 10 1809, or for some older Enterprise or IoT editions, Microsoft .NET Framework 3.5 SP1 may need to be downloaded and installed manually.

The full installer can be obtained from the official Microsoft download site here:

Microsoft .NET Framework 3.5 SP1

Download the file and double-click it to start the installation process. Follow the on-screen instructions and restart your PC as required.

Purchasing a License

Before a license can be activated, it needs to be purchased and created for you. Please contact the PayFacto Boarding team or your local Sales Representative to purchase a STPISecure license.

STPISecure License File

After you have purchased a STPISecure license, the license file will be sent to you as a text file attachment via e-mail. The e-mail will come from the PayFacto Boarding Team or your local Sales Representative.

Install the License File

1. Save the file from the e-mail to your Windows Desktop. Typically, the file is named something like "Licdefault_12345.txt".

2. Rename the file to "Lic.txt". To achieve this, you can right-click the file and select the Rename option, or select the file and press the F2 key on your keyboard.

1. Move the file to the following folder:

C:\Program Files (x86)\PayFacto\STPISecure\STPIClient\

The license activation process is now complete.

Download the PDF

Configure the STPI Client as a Service

This step is required to have the STPISecure client start automatically when Windows starts, and have it run silently in the background.

1. Using Windows Explorer, browse to:

C:\Program Files (x86)\PayFacto\STPISecure\Install_As_Service\STPI InstallAsService\

Depending on your operating system, select the Win64 folder for 64-bit versions of Windows or Win32 for 32-bit versions of Windows.

1. Locate the file called InstallTGIClientService64.bat (for 64-bit Windows) or InstallTGIClientService32.bat (for 32-bit Windows). Right-click the file and select Run as administrator.

1. You may see a UAC prompt. Click Yes.

1. A command prompt window saying Running admin shell will appear. Leave it there. Do not close it.

1. The MSSM service installer window will open. Click the browse button (3 dots) next to the Path field:

1. In the Locate Application File window, browse to:

C:\Program Files (x86)\PayFacto\STPISecure\STPIClient\

Select the Run.bat file and click Open.

1. You will be taken back to the MSSN service Installer window. Click the Install Service button.

‎

1. A confirmation message will appear. Click OK.

1. Locate the file called StartSTPIClientService64.bat (for 64-bit Windows) or StartSTPIClientService32.bat (for 32-bit Windows). Right-click the file and select Run as administrator.

1. You may see a UAC prompt. Click Yes.

Verify that the service is running properly

1. To verify that the service is started properly, right-click the Windows start button and select the Run… option. You can also press the Windows key + R on your keyboard. In the Open: box, type services.msc and click OK.

1. In the services list, look for the StpiClient service. The Status should be Running and the Startup Type should be Automatic.

Test automatic startup

At this point, it is good practice to test your system to make sure it will recover properly in case of an unexpected restart. To do this, simply restart the PC and log back on.

From there, make sure that the STPIClient service is running by looking at the Windows services as described above.

Congratulations!

The STPI Client is now up-and-running. It is also properly configured as a service and will start automatically in the background whenever Windows restarts.

Quick overview

Here is a quick overview of the entire installation and setup process:

1. Install/enable Microsoft .NET Framework 3.5 SP1.

2. Install the latest version of Oracle’s Java for Windows.

3. Use the STPISecure to installer to install the STPIClient software.

4. Install the STPIClient license.

5. Start the STPIClient application for the first time.

6. Configure the STPIClient to start as a service (Optional).

7. Configure your POS System.

8. Connect, power up and configure payment terminals.

Before you begin

By default, the payment terminals using SecureTable will communicate with the POS system over TCP port 9999.

• Open TCP port 9999 on the corporate firewall.

• Open TCP port 9999 on the Windows Defender Firewall on the POS system's Back-Office as well as on all POS workstations.

• The wireless network (for wireless payment terminals) needs to be able to communicate with the POS System.

• Each payment terminal needs access to the Internet.

Media Type mappings for SecureTable or SecurePay

Before you begin

In order to get accurate reporting data with SecureTable or SecurePay, media types known as mappings need to be created for each card brand that will be accepted by the merchant. Before beginning, gather information on all the card brands and payment types that are accepted at the restaurant. Obtain this information from the restaurant owner and managers, and from the restaurant’s credit card processor.

Creating mappings for each card brand

1. Logon to the Maitre’D Back-Office with appropriate credentials. (Distributor or System Owner)

1. Start the Point of Sale Control Module.

1. Click the Payments menu, and select the Media Types… option.

1. The list of all current media types will be displayed. Click the Add button.

1. A blank Media Type window will open directly on the Media Type branch. Configure according to the information below:

Media Type ID #

The Media Type ID number is automatically determined by Maitre’D when the Media Type is created. Maitre’D will always use the lowest available number between #2 and #23 inclusively.

Description

Enter a meaningful description for this media type. This should generally be a card brand name such as Visa, MasterCard, AMEX, etc. This description will be shown on customer receipts and media reports.

Payment Type

Select the Charge option from the drop-down list.

Payment Surplus

• Select Tip Entry if the merchant accepts tips for servers.

• Select NULL if the merchant does not accept tips.

Configure remaining options per the merchant’s needs and preferences.

1. Click on the Option branch.

Print Receipt (Optional)

Enable this option to allow for a receipt to be printed after the transaction has been processed.

Check on Receipt (Optional)

Enable this option to have the detailed check print on the receipt.

Folio

Disabled. This option needs to be disabled for cards to be read properly.

Keyboard Input

Disabled. This option cannot be used since the Folio option above also needs to be disabled.

Included in Report

Enable this option so that this media type is shown in Back-Office reports (Recommended). Disabling this option will cause this media type to be hidden in the reports (NOT recommended).

Open Drawer (Optional)

Enable this option to make the cash drawer open when this media type is used.

Configure remaining options per the merchant’s needs and preferences.

1. Click on the Card Property branch.

EFT Category

Set this drop-down list to whichever card brand that needs to be mapped to this media type.

Type

This drop-down list is used to determine the type of payment for the purpose of Sales Recording Modules and fiscal printers. The available settings are described below.

Cash

Select the Cash option for the default cash payment and any other payment involving cash, such as foreign currencies.

Credit

Select this option for all credit card payments.

Debit

Select this option for U.S. Debit and Canadian debit (Interac) payments.

Other

Select this option for all payments which do not fall in any of the above categories. Gift card purchases and Gift Card redeem are common examples of media types where Other needs to be selected.

Discount Rate

This option is not supported with EMV protocols and semi-integrated protocols like SecureTable or SecurePay. Leave this value at 0.00.

Tips Credit Fees

Enter the percentage of tips paid to the waiters that will be withheld to cover for fees charged by payment processors. If you do not wish to use this feature, leave it at 0.00.

Electronic Funds Transfer

Enable this option. This option needs to be enabled to block operations that are not compatible with EMV payments, such as Cancel/Reopen Check.

Hide Card Number

This option automatically becomes enabled when Electronic Funds Transfer is enabled. Leave it enabled.

Show on Merchant Copy

Disable this option. This option was used by older, non-integrated protocols and caused the credit card number to be printed on the merchant copy of EFT transaction records. This option has no effect with any Electronic Funds Transfer protocol, semi-integrated protocols, SecureTable or SecurePay.

Credit Only

This option is not usable (grayed-out) with most EFT protocols. It is only used with the Datacap - DSIEMVUS semi-integrated protocols to allow Pre-Authorization and PreAuth Capture with select processors that support this feature.

Validation

Disable this option. Validation is only used with fully integrated EFT protocols and has no effect with semi-integrated protocols such as SecureTable or SecurePay.

Expiration

Disable this option. This option automatically becomes enabled when Electronic Funds Transfer is enabled. Make sure to DISABLE it. Otherwise, the POS will request the credit card’s expiration date, which will slow down your operations. This information is already checked by the payment terminal and does not need to be re-validated by the POS.

Debit Card

• Enable this option if you are creating a mapping for U.S. Debit or Canadian Debit (Interac).

• Disable this option for credit card brand mappings (Visa, Mastercard, American Express, Discover, etc.).

Card Validation

All the options in this section must be cleared. Make sure to clear the Custom Card checkbox as well as all the fields in the Card Validation section.

1. Click OK to save changes. The new media type will appear in the list.

1. Repeat the previous steps until all required mappings are created. At the end of the process, you should have one mapping for each card brand that is accepted by the merchant.

The following instructions describes the installation and configuration process for the Maitre’D POS System.

STPI Secure installation

Note for Maitre'D POS users

On a Maitre'D POS system, the latest version of the STPISecure Installer is bundled with each service pack update. To obtain the latest compatible version of the STPI Secure Installer and ensure optimal compatibility, please install the latest service pack update for your Maitre'D POS system.

Once the Maitre'D service pack update is installed, the STPISecure installer will be located here:

C:\POSERA\MaitreD\PRG\Setup

1. Locate the STPISecureX.X.X.X.exe file, then right-click the file and select Run as administrator.

1. You may see a UAC prompt. Click Yes.

1. Please read the End-User Licence Agreement. If you agree with the terms, select I accept the agreement and click Next>.

1. Select the installation destination for STPISecure files. Accept the default path by clicking Next>.

1. Select the components you wish to install and click Next>. A brief description of each available component is provided below. Install only what you need.

STPI Client v2.x.x.x

This component is required to use the SecureTable application with wireless payment terminals in a table service environment, with a POS system like Maitre'D, Veloce and others. It can be installed alone or alongside RTI-SIPA v1.xx.x.x if a combination of Wireless PATT terminals and fixed terminals are used.

TPI Client v1.x.x

This component is only required with older versions of Maitre'D, such as 7.05.x.x. Do NOT install this component with newer versions of Maitre'D.

Client InstallAsService Guide

This component is optional and copies documents to the install folder with instructions on how to setup various clients as services.

MTI v2.30

This component is required for the Micros POS system only.

TPixel Client v1.0.12

This component is required for the Pixel Point POS system only.

TPosi Client v1.1.0

This component is required for the Positouch POS system only.

VirtualTerminal v1.0.1

This is an optional component that allows for the software to be tested and demonstrated.

RTI-SIPA v1.xx.x.x

This component installs the Retail Terminal Interface for Semi-Integrated Payment Application (RTI-SIPA) plugin files for use with the SecurePay application. This component needs to be installed on the POS system's main Back-Office PC as well as on all POS workstations that will manage a payment terminal. It can be installed alone or alongside STPI Client v2.x.x.x if a combination of Wireless PATT terminals and fixed terminals are used.

1. Select the All Others (POS 4) option and click Next>.

1. The setup wizard is now ready to begin the automated installation process. Review your settings and click the Install button.

1. You will see various progress bars during the installation process. This could take a few minutes.

a. During the installation, you could see the installation of required components like Microsoft C++ 2008 Redistributables. This will only appear if the component is missing from your system. Otherwise, you will not see this.

b. Select I have read and accept the license terms and click Install.

c. A progress bar will be displayed during the installation process.

d. When the process completes, a confirmation will appear. Click Finish.

1. Once the installation completes, you will see the screen pictured below. Click the Finish button.

This completes the installation process for the STPISecure Client software.

STPI Secure Shortcuts

After the STPISecure installation process, a folder called STPI Shortcuts was created on your Windows Desktop. This folder contains the shortcut that will be used to start the STPI Client software.

Setup the shortcut to run with Administrative privileges

To run correctly, the STPI Secure Client needs to run with Windows Administrative privileges. To achieve this:

1. From the Windows desktop, open the folder called STPI Shortcuts by double-clicking on it.

1. Two shortcuts allow you to start the STPI Client. You can use either STPIClient (Hidden) or STPIClient. Select the shortcut which better meets your desired use case:

STPIClient

This shortcut makes the STPI Client run with the command prompt window visible on the screen. This takes up space on the screen and on the Windows taskbar, but allows you to see all the operations going through the STPI Client in real-time.

STPIClient (Hidden)

This shortcut allows the STPI Client to run with the command prompt window hidden from view. This frees up space on the screen and Windows taskbar, but the operations going through the STPI Client are not visible.

1. Right-click the shortcut called STPIClient or STPIClient (Hidden), and select the Properties option.

1. The STPIClient or STPIClient (Hidden) shortcut's properties page opens to the Shortcut tab. Click the Advanced... button.

1. Activate the Run as administrator checkbox and click OK.

1. You will be back to the STPIClient (or STPIClient (Hidden)) shortcut's properties page. Click OK to close it.

With this setup, the STPI Secure client will always start with administrative privileges whenever you use this shortcut.

Make the STPIClient start automatically as Windows starts

You can add a copy of the STPIClient or STPIClient (Hidden) shortcut to the Windows startup folder to force the STPI client to start automatically as Windows starts. Here is the procedure to follow with Windows 10:

1. Make sure that hidden files and folders are visible:

   a. From Windows explorer, click on the View menu and make sure that the Hidden Items option is selected from the Show/Hide section.

1. Browse to the following folder:

C:\ProgramData\Microsoft\Windows\Start Menu\Programs\StartUp

1. Copy the STPISecure or STPISecure (Hidden) shortcut to the StartUp folder.

With this setup, the STPI Client application with automatically start itself if Windows is restarted.

Start the STPI Client application manually

1. Double-click the STPIClient or STPISecure (Hidden) shortcut.

2. you will see a UAC warning. Click Yes.

1. If you selected the regular STPISecure shortcut, a command prompt window will appear, with the Running Admin shell header. You will see text scrolling on the window. If you used the STPISecure (Hidden) instead, you will not see this window and skip directly to the next step.

1. The very first time the STPIClient starts, you will see a Windows Security Alert from the Windows Defender Firewall.

a. Enable the Domain networks, such as a workplace network option (available only if your PC is part of an Active Directory domain).

b. Enable the Private networks, such as my home or work network option.

c. Disable the Public networks option.

d. Click Allow access.

1. If you selected the STPISecure shortcut, the command prompt window will remain on the screen. You may minimize it, but do not close it.

2. An icon will also be added to the Windows system tray.

Stopping the STPI Client application

Closing the command prompt window

If you are using the STPISecure shortcut, simply close the command prompt window by clicking the "X" in the upper-right corner.

Using the system tray icon

You can also right-click the STPI icon in the system tray and select the Exit option.

Congratulations!

The STPI Client software is now up-and-running on your system.

SecureTable Application Configuration

Access SecureTable App Settings

2. The FUNCTIONS menu will be displayed. Touch the CONFIGURATION button.

1. You will be prompted to enter a password before you can access settings. Enter the password and press the OK key.

2. The SETTINGS screen will be displayed.

Configure Basic Settings

IP / URL toggle switch

By default, the toggle switch is set to IP, and the field is labeled STPI IP Address. By touching the toggle switch, the field will change to STPI URL Address.

• The IP option is used to locate the STPISecure Client using an IP address, such as 192.168.xxx.xxx.

• The URL option is used to locate the STPISecure Client using a Uniform Rersource Locator (URL), such as https://payfacto.com/.

STPI IP/URL Address for WiFi

Enter the IP address or URL of the PC or resource where the STPI Client is installed and running, when accessing it through the local WiFi network.

Find STPI

After entering the IP address or URL, touch this link to verify the communication between your payment terminal and the STPI Client.

Redundant Network

Enable this option to allow the SecureTable application to communicate over both WiFi and 4G/LTE mobile networks. By default, SecureTable will always try to use WiFi networks first, to avoid extra costs from using data over mobile networks. If the terminal is out of range of any known WiFi networks, SecureTable will automatically switch to 4G/LTE mobile network. Enabling this option will also unlock additional settings.

Auto-connect to LTE

** This settings is only visible if Redundant Network is also enabled.

With this option enabled, SecureTable will offer the option to automatically switch from WiFi to 4G/LTE if unable to reach the POS system during a transaction. This switch will only happen if the application is actively trying to connect to the POS system. It will not happen while the application is idle.

If this option is disabled and there is a WiFi communication issue during a transaction, you will get a generic error message and you will need to manually switch to 4G/LTE and re-attempt the transaction.

STPI IP/URL Address for LTE

** This settings is only visible if Redundant Network is also enabled.

Enter the Public IP address or URL to access the STPI Client is installed and running, when accessing it through the 4G/LTE mobile network.

Find STPI

After entering the IP address or URL, touch this link to verify the communication between your payment terminal and the STPI Client.

STPI Port Number

This field displays the current TCP port number used for communication with the STPI Client.

Advanced Settings

Touch this link to access the Advanced Settings screen.

Functions Menu

Touch this link to access the Functions Menu screen.

SAVE

Touch this button to save your changes and return to the home screen.

Configure Advanced Settings

STPI Port Number

Default: 9999

This is the TCP port number used by STPI. Be sure that this TCP port is unblocked by your network administrator.

POS Type

• Select 1 for Maitre’D, Veloce or any POS other than Micros or Squirrel.

• Select 2 for Micros.

• Select 3 for Squirrel.

Tip

Enable this option to have the SecureTable application prompt for tip entry. Disable this option to prevent tip entry. Disabling this option will also hide all the tip-related options below.

Tip Preset (Select percentages)

Configure preset tip percentages that the customer will see when prompted for tip. Up to 3 presets can be configured. If you do not wish to use all of them, presets that are set to 0% will not be displayed to the customer.

Tip Preset Text Size

Select the text size used to display preset tip percentages. Available choices are Normal, Medium and Large.

Tip Threshold

Enter the maximum allowed tip percentage. Any tip amount that exceeds this percentage will require the settings password to be entered. Setting the percentage to 0% disables the tip threshold validation.

Tip on Tax

Enable this option to calculate the tip percentage from the total check amount, including taxes. If this option is disabled, the tip amount will be calculated on the sub-total instead, which does not include taxes.

Enable Confirmation

Enable this option to present a dedicated tip confirmation screen for the customer. If this option is disabled, the tip confirmation screen will be skipped when selecting a tip preset or the NO TIP option. If using custom $ or custom % with this option disabled, the tip amount, percentages and resulting totals will be updated in real-time as the customer types the numbers in, but no additional confirmation screen will be presented before the actual payment.

Setting Password

Configure the password used to access settings. This is also the password that will be requested if the customer enters a tip amount that exceeds the Tip Threshold.

Enable Search by Table Number

Enable this option to have the terminal prompt the server for a table number. This allows the SecureTable application to search for all available checks for a given table number.

Enable Search by Check Number

Enable this option to have the terminal prompt for a check number. This allows servers to enter a check number in order to directly access a check, instead of selecting the check from a list.

More Settings

Touch this link to view more advanced settings.

SAVE

Touch this button to save your changes and return to the home screen.

Configure More Advanced Settings

Cash

Enable this option to allow cash payments to be applied on checks from the SecureTable application.

Auto Start

Enable this option to have the SecureTable application start automatically when powering on the payment terminal.

Exit Password Required

With this option enabled, the SecureTable application will request the settings password before closing.

Delivery

Enable this option to use the SecureTable application in Delivery mode. With this option enabled, the payment terminal will display the delivery order numbers instead of table numbers.

Currency

Select the default currency for your region. Supported currencies are:

• Canadian Dollar (CAD ($))

• United States Dollar (USD ($))

• United Kingdom Pound (GBP (£))

• European Union Euro (EUR (€))

• Australian Dollar (AUD ($))

Enable No-Password Menu

Allow Reports Printing

Enable this option to allow users to access and print the Detailed Report and Summary Report from the No-password menu. If this option is disabled, the reports can still be printed from the FUNCTIONS menu, which requires the settings password.

Allow Receipt Reprinting

Enable this option to activate the Reprint Receipt option in the No-password menu. If this option is disabled, the receipts can still be reprinted from the FUNCTIONS menu, which requires the settings password.

Upload Logs

Enable this option to upload the SecureTable application logs to the PayFacto Cloud services. It is recommended to leave this option enabled.

Allow Terminal Reboot

Enable this option to allow the terminal to reboot after an automatic batch settlement. It is recommended to leave this option enabled.

WiFi Settings

Use this shortcut to configure the payment terminal's WiFi settings.

SAVE

Touch this button to save your changes and return to the home screen.

SecureTable Functions

No Password Menu

The No Password Menu is a simplified version of the Functions menu. It contains basic functions that are useful to employees, while manager functions remain hidden.

2. The FUNCTIONS menu will be displayed. The options available from this menu will vary based on your SecureTable application settings.

Print Reports

PRINT DETAILED REPORT

This option prints a report with the details of every card payment processed at the terminal since the last batch closing.

PRINT SUMMARY REPORT

This option prints a report that shows a summary of sales, refunds, tips and grand total for each card brand.

Receipt

REPRINT RECEIPT

This option allows receipts to to be reprinted based on invoice number, sequence number or the last transaction processed at the terminal.

CONFIGURATION

This option brings up the SecureTable application settings.

Full functions menu

The full functions menu contains all the options from the No Password Menu, plus a few more administrative options. To access the full functions menu:

2. The FUNCTIONS menu (no password menu) will be displayed. Touch the CONFIGURATION option.

3. You will be prompted to enter a password before you can access settings. Enter the password and press the OK key.

4. The SETTINGS screen will be displayed. Touch the blue Functions Menu link.

The Functions menu will be displayed. Contrary to the No Password Menu discussed above, all the options shown below are always available, regardless of the status of the advanced settings.

SETTLE BATCH

This option will manually close the current batch.

PRINT DETAILED REPORT

This option prints a report with the details of every card payment processed at the terminal since the last batch closing.

PRINT SUMMARY REPORT

This option prints a report that shows a summary of sales, refunds, tips and grand total for each card brand.

BACKUP SETTINGS

This option will save all of the current settings to an S3 Bucket cloud location. Backing up the settings allows for quick recovery of the configuration in case the settings get reset to default after a major application update or Android update.

RESTORE SETTINGS

Use this option to restore saved settings. Using this option will override all settings with the ones found in the backup, except for the terminal ID.

REPRINT RECEIPT

This option allows receipts to to be reprinted based on invoice number, sequence number or the last transaction processed at the terminal.

Starting the SecureTable Application

If the SecureTable application does not start automatically, simply touch the appropriate icon on the Android home screen. A splash screen will briefly be displayed, followed by the SecureTable home screen.

Basic Navigation

Enter Button

Use the ENTER button to start a transaction with SecureTable.

Settings

The Settings button is used to access SecureTable's configuration options. This icon appears in the top-right corner of the SecureTable home screen.

Home

When available, the Home button will appear in the top-right corner of the screen. Use it to jump directly to the SecureTable home screen without saving changes.

Back

When available, the Back button will appear in the top-left corner of the screen. Use it to go back to the previous screen without saving changes.

WiFi / 4G LTE

When available, the Wifi or 4G/LTE icon will appear in the top-left corner of the screen. The icon indicates which network is currently being used. Touching the icon allows the user to switch from WiFi to LTE or vice-versa.

Default Password

The SecureTable application settings are protected by a password. The default password on a new installation is 1234.

Exit the SecureTable Application

1. To exit the SecureTable application, swipe the terminal's screen either from the top edge going down, or the bottom edge going up, then touch the Android Home (circle) button.

2. You will be prompted to enter a passcode to exit the application. Enter the passcode and touch the OK button.

Related Topics

After the STPISecure client is installed, configured and running properly on the POS system, make sure that all payment terminals are properly configured so they can communicate with the POS system. Android payment terminals are generally shipped with all the necessary applications pre-installed by PayFacto, including the latest versions of SecureTable and of the latest version of the Payment application. If the SecureTable application appears to be missing, install it using the instructions below.

PAX A920 Android Terminal

The instructions below were created using the PAX A920 Android-based Payment terminal and the PAX store. However, the instructions are the same for all Android-based payment terminals, such as other models offered by PAX, AMP terminals or Clover Flex. For brands other than PAX, the mechanism they use to install apps may look different but the general principle should remain the same.

Before you begin

Before installing SecureTable on your payment terminal, please make sure that the appropriate payment application is installed and configured properly. You may also want to check out our documentation on the PAX A920, A920Pro or A80 terminals or any other Android-based terminal you may be using with SecureTable.

PayFacto Payment Application (For the Canadian market):

BroadPOS Payment application (For the US market):

Link

PAX A920 Payment Terminal:

PAX A920 - Introduction

PAX A920 - Quick Setup Guide

Getting to know the PAX A920 Terminal

Installing the SecureTable Android application

1. Power-up your terminal, and make sure it is connected to the Internet.

2. If any application start automatically, shut them down to reach the Android home screen.

3. From the Android home screen, start the PAXSTORE by touching the appropriate icon.

1. In the PAXSTORE (Application Marketplace), search for SecureTable.

1. Locate the version which is appropriate for your region, and touch the GET button to download and install it.

1. During the installation, the GET button will turn to a circle with the Pause symbol inside. Once installation is complete, the GET button will change to OPEN.

1. An icon will also be created on the Android home screen.

Installation of the SecureTable application is now complete.

Voids

SecureTable supports voids initiated by the POS system. To be able to use this feature, the POS system must support it as well.

Void Sale

The Void Sale operation consists in cancelling a sale transaction that was carried out in the current transaction batch. With this operation, the funds are returned to the customer.

1. Initiate the void from the POS system. The POS system should tell you which Terminal ID was used in the original transaction, as well as the original check or invoice number. The information should be available either on-screen or on a printed coupon.

2. Locate the payment terminal with the appropriate Terminal ID (TID). On the SecureTable application, the terminal ID (TID) is displayed in green at the bottom of the home screen and consists of 8 digits.

1. Logon to SecureTable with your employee number. There is no need to enter a table or check number, so simply touch OK without entering anything if

1. If there are voids to be treated, you will see a section for Voids at the top of the list of tables and checks. Touch the Voids box, which will display the list of pending voids

1. Locate the box that represents the transaction you wish to void and touch it. If multiple pending voids are listed, use the invoice (check) number or reference number to locate the one you wish to process. Touch the VOID to .

1. The payment application will display the transaction details. Verify that this is indeed the transaction you wish to void, then:

a. touch the green "I CONFIRM THE REQUEST" button to proceed, or;

b. Touch the red "CANCEL THE REQUEST" button to return to SecureTable. (This will return to the SecureTable Home Screen.)

1. At this point, whether the customer will need to manipulate the payment terminal depends on the type of card used for the original payment.

a. For credit cards, no further manipulation is required and the void will be processed automatically.

b. For debit cards, hand the payment terminal to the customer. The customer will insert the original payment card and follow the prompts to process the void.

1. Once the process is completed, the terminal will return to the SecureTable home screen.

Task: Add an APN to your Android Payment Terminal

What is an APN?

An Access Point Name (APN) is the name of a gateway between a GSM, GPRS, 3G or 4G/LTE mobile network and another computer network, frequently the public Internet. In simple terms, an APN is required for your mobile device to be able to access the Internet through the carrier's mobile network.

Most mobile devices (phones, tablets, etc.) supplied by common carriers come with the carrier's APN pre-configured, so most users don't need to worry about manually configuring an APN.

However, mobile devices provided by PayFacto are carrier-agnostic, so they can connect to your carrier of choice to access GSM, GPRS, 3G or 4G/LTE mobile networks for mobile payment processing. For this reason, the APN can't be configured in advance and therefore needs to be configured manually.

Before you begin

Before configuring an APN on your Android terminal, be sure to have a SIM card installed in your terminal. Please review the documentation specific to your terminal model to learn how to install a SIM card.

Access Android APN Settings

1. Exit any payment application that may be running on the terminal. You should now see the home screen of your terminal.

2. Touch the settings app icon to access the device's settings.

3. A password prompt will appear. Enter the device's password and touch the OK button

1. In the Wireless & Networks section, touch the More... option.

2. Touch Cellular Networks.

3. Touch Access Point Names

1. The first time you access this setting, the list of APN's should be empty. Touch the "+" sign at the very top of the list to add a new entry.

1. Configure the following settings:

Name

Give a meaningful name to this APN. This generally corresponds to your mobile network carrier name.

APN

This is the actual name of the gateway. This is provided by your mobile service carrier.

MCC

The default value for this setting is 302. Leave it to the default value unless otherwise specified by your mobile service carrier.

MNC

The default value for this setting is 760. Leave it to the default value unless otherwise specified by your mobile service carrier.

Other settings

The settings listed above are the minimal settings required to get an APN to work properly. Different carriers may require additional settings to be configured. Please inquire with your mobile service carrier.

1. Touch the 3 dots at the top-right of the screen and select Save.

1. The new APN will appear in the list.

2. Use the Back button to exit all the way back to the home screen.

Test your APN

To make sure that your APN and SIM card work properly, they need to be tested. Unfortunately, payment terminals don't have browsers which would allow for a quick and easy test, but here's a workaround:

Disable WiFi

Disabling WiFi will ensure that you are testing Internet connectivity through the mobile network only.

From the Home screen, swipe twice from the very top of the screen. This will show some quick settings for the terminal. Touch the Wi-Fi icon to disable your Wi-Fi connection.

Enable cellular data

While still in the settings screen, touch the Cellular Data icon. Then, make sure that the Cellular Data option is enabled.

Start the PAX Store

Since the PAX Store requires Internet connectivity to allow you to download applications, you can use it to tell if your APN and SIM card are working properly.

Start the PAXSTORE by touching its icon on the home screen.

Once in the PAXSTORE, touch "All" near the top of the screen.

APN and cellular data working correctly

If the APN is correctly configured and that Internet access is working properly through the mobile network, you will see a list of applications that can be downloaded and installed:

Internet access not working

If the APN is not configured correctly or if there is an issue with Internet connectivity through the mobile network, you will see a message saying "Network Unavailable" briefly displayed on the screen. Instead of the applications list, you will see a "Click to refresh" message and an empty box icon.

If Internet access is not working, please review your APN settings and try restarting your terminal. If Internet access through mobile networks still doesn't work, please call the PayFacto help desk or your mobile network carrier for assistance.

Re-enable WiFi

Now that Internet access through the mobile network is tested, don't forget to re-enable WiFi to keep data usage from the mobile network at a minimum.