Messages

(1)(2)

These 2 lines print at the bottom center of every guest check for each revenue center. There can be a maximum of 2 lines of 20 characters each. Examples might be "Thank You!" and/or "Have a Nice Day".

Kitchen

Name

The revenue center name can appear on the tops of the chits that print on shared printers, such as for the bar or the kitchen. The name of the revenue center or any other description that is entered here prints at the top of the chit at all times when servers order items from this revenue center.

Modes

The mode can appear on the tops of the chits that print on shared printers, such as for the bar or the kitchen. During each mode a description entered here prints right after the name of the revenue center depending on the time of day.

A Revenue Center is a source of revenue. For example, one source of your revenue might be the dining room, while another source of your revenue might be take-out. Each revenue center can have a different revenue center setup. The reason for having different revenue centers is to provide more flexibility. For example, you might want liquor items on the dining room revenue center, but not on the take-out revenue center.

Revenue Center Name

Type the revenue center description using a maximum of 20 characters. Some examples of revenue center names are "DINING ROOM", "TAKE-OUT", "BAR", "DRIVE-THRU" and "ROOM SERVICE".

Name

This field displays the restaurant name (You are not allowed to modify this information after the software activated).

Address 1 and 2

Type the name and address of your restaurant in those 2 lines. The workstation uses these fields to print the address at the top of each guest check. There can be a maximum of 30 characters per line. If the description is 20 characters or less, it prints with double width. If the description is over 20 characters, it prints in single width.

Modes

Modes usually refer to the times of the day. Each revenue center can have a maximum of 32 modes. You can have a different price for a sale item from one mode to another.

Availability

You can set availability options for all modes to restrict the selection of modes when using the mode switch function for fast-food employees on the workstation. If the current mode is different from any of the available mode, the display does not include the Exit button. This availability only applies to the mode switch.

Mode Description

Mode names appear on reports in the Back-Office so that you can see what the sales totals are for each mode. They also appear on the touch screens, and optionally on kitchen printouts. Some examples or mode names are "BREAKFAST", "LUNCH", "HAPPY HOUR" or "EVENING". The mode name can contain a maximum of 15 characters.

% Customer

The number you specify is the percentage of customers who receive an evaluation sheet to provide feedback on the restaurant's cleanliness, service, and food. The evaluation sheet prints automatically before the guest check. If you do not want to use this option, enter "0" in this field.

Special Tax

The tax laws of your region determine whether or not you need to use these fields. Some areas require special taxes for certain situations. If this option is enabled, this mode uses the tax specified in the Tax for Special Mode field for each tax definition under Point of Sale Control/Payments/Taxes. Otherwise, this mode uses the regular tax definition.

Special Inventory

If in a special mode, like "HAPPY HOUR", you do not use the same quantities in your recipes, select the mode in which this applies.

Workstation

Evaluation Sheet

None

No Evaluation Sheet will be printed.

Normal

A standard evaluation sheet will be printed according to the percentage set up (% Client) in this revenue center. The normal Evaluation Sheet will include comments on Reception, Cleanliness, Service and the item ordered by the customer. It will also include the guest check number, the time of the order, the time when the guest check was printed and the server's name.

Detailed

Same as the normal Evaluation Sheet but it will include more comments on the Entry, Main Course, and Dessert such as Portion, Taste, Dressing, Temperature and Price.

Option

Sales Included in TEFRA

This field indicates whether the sales from this revenue center are added to TEFRA (Taxable Earnings Financial Report Allowance) totals. TEFRA sales are those that employees are tipped on. Restaurant employees are responsible to pay taxes on all income, including tips. The restaurant can track these sales and estimate by percentage the amount of tips received. For example, customers usually do not tip employees working the drive-thru. You might have a dining room revenue center, where servers are tipped, and you would enable this option for this revenue center. You might also have a drive-thru revenue center with this option disabled. This field is only used in the United States, and Maitre'D estimates 8% of the sales as tips. For more information on the use of TEFRA sales, see the Time & Attendance module.

Subscribed Sales

Enable this option if those revenue center sales are among those that the restaurant has to pay a certain royalty on. The report for such revenue center will be included in the Statistics sales information.

Electronic Bar Interface

Section

Enter the section number where transactions from the bar interface will be reported.

# Of Customers

This field tells the system how to count customers.

Automatic

Maitre'D does not prompt to enter the number of customers, but increments the number of customers when a server presses the NEXT button to enter another customer's order.

End

The workstation prompts for the number of customers at the closing of the check.

Beginning

The workstation will prompt to enter the number of customers at the beginning of a check.

Advertisement Delay

When a workstation is not in use it displays various advertising messages. The number you set in this field represent the number of seconds after the last keystroke that the advertisements will begin to display.

Remark

Input

Remarks are special instructions or messages that you can send to shared printers. Below are explanations of the choices for this field.

On Request

The Server will use the CMD button on the touchscreen to enter the remarks

Before Order

The Workstation prompts for the remarks at the beginning of a table or order.

After Order

The Workstation prompts for remarks before printing a check.

On Check

Enable this option to print modifiers on the guests' checks. Otherwise remarks print only on the shared printers.

Number of Lines

This field represents the number of lines available for a remark. There can be a maximum of 3 lines. If you set this field to " 3 " and the servers enter only 1 line, they can press Enter to bypass the remaining lines.

Order

Next Customer

If you enable this option, as soon as a server orders one item, the screen automatically jumps to the next customer. Also, the system automatically creates separate checks. This feature is useful for bar situations. Otherwise if you do disable this option, servers must touch the NEXT button to go to the next customer.

Last Order

Enable this option to display items already ordered each time you recall a table.

Round

Enable this option to allow employees to reorder others rounds of the same items for a table by touching the CMD button followed by the LAST ROUND button. The customer on the screen acquires all items for all customers from the previous service round.

Alternate POS

Enable this option to display the Alternate Descriptions for items on the order screen. Otherwise, the regular Description is displayed.

Alternate Modifier

Enable this option to display the Alternate Descriptor for the modifier on the modifier's button on the order screen.

Item Reference

Enable this option to display the sales item number beside each item on the touch screen workstation. This feature is helpful for debugging databases, because you can determine the location of the problem in the database.

Current Total

Enable this option to display a running total (including tax) on the screen as you select items. This is especially useful for quick operations such as bar, carry out, or drive-thru.

Show Subtotal

Enable this option to display the Sub-Total and tax amount(s) directly at the order screen instead of only the total amount including taxes.

Show subtotal on line display

Enable this option to display the sub-total on the line display.

Use Regular description for line display

By default, if an alternate description is present in a sales item, it will automatically be used for the line display. Enable this option to force Maitre'D to use the regular item description on the line display, even if an alternate description is present.

Kitchen

Compilation

Enable this option to combine identical items on a single line.

Compilation By Customer

Enable this option to combine identical items ordered by the same customer on a single line.

Separate Coupon by Customer

Enable this option to print items of each different client of a same order on their own individual coupons.

Course by Customer

You can add delimitation per customer when using courses and kitchen compilation. This option adds a separation line for each customer within each course on the order printed in the kitchen.

Sorted Order

Enable this option to list orders by sales item numbers on the printout of the shared printers. Otherwise, orders will be printed by customer number.

Alternate Order

Enable this option to print the Alternate Description of the Sales Items on the kitchen chits. If no Alternate Description is defined, the regular Description is printed.

Check Number

Enable this option to print the guests' checks numbers on the shared printers. This option is helpful for drive-thru, carry out, and bar situations. Otherwise, only the table numbers and server numbers print on the shared printers.

Customer Ref.

Enable this option to print the customer number besides each item on the order on the shared printers, if there is more than 1 customer at a table. The server must have placed the order using the NEXT button to go from one customer to another on the touchscreen. This feature is useful for food runners who run food out to the tables and need to know which items belongs to which customer, as well as for chefs to know which side orders to put with what main plates.

Order Number

Enable this option to print a sequential number on each order sent to the shared printer. This order number allows to match the order with the customers.

NOTE: This option is available on Table 0 only.

Add Ws Number

If you enable this option the workstation number is also printed on the order chit.

Item Counter

Enable this option to print on the order the quantity left for items with an associated counter. The remaining number of items is printed within brackets "[]" on the kitchen chit. This is useful, for example, in a cafeteria to let know the cook in the back to restock these items in the front.

Modifier On Same Line

Enable this option to print the Modifiers on a single line on the kitchen chit, separated by commas.

Summary Printing

Enable this option to print an order summary section on the kitchen chit.

Order Info At Bottom

Enable this option to repeat the Table Number, Server Name and Order Time at the bottom of the order chit, for locations where the top of the chit is hidden from view.

Check

Compilation

Enable this option to group identical items together on the guest check printout.

Alternate Check

Enable this option to print the Alternate Description of the sales item on the guest check.

Void Receipt

Enable this option to print void chits on the shared printers as well as on the guest check printers. Otherwise, there is no printout when a server performs a void.

Second Pricing Discount Roll-up

Enable this option, to process the promotion in this specific revenue center as a price rolled up.

Example:

1 pizza at 10 $ and the second pizza with a 2 $ discount.

Usually checks will print:

Enabling this option, checks will print:

Item Count

Enable this option to print an extra line on invoices with the number of items selected. This is especially useful in a Fast-Food or Cafeteria environment since the number of items per customer or tray is also printed.

Table Name

Enable this option to add the table name to the printed check if one exists.

Print Logo and Address:

Enable this option to print on the check the restaurant name and address lines under the Logo.

Fiscal Open Table Mode

Enable this option if the Greek Sales Recording Module is in use and the restaurant does table service. This option has no effect on "Table 0" operations such as Fast Food and bar service.

Rate adjustment

Enable this option to configure guest checks to display the amount saved due to tax adjustments. Enabling this option will give access to the Rate Adjustment options.

Rate Adjustment

Description

Type in a description that will be printed on guest checks.

Calculate by Division

Select this option to calculate the savings amount based on the savings rate percentage that is set in each division.

Calculate by Invoice Tax

Select this option to calculate the savings amount based on the difference between the new tax rate compared to the old tax rate.

New Tax

From the drop-down list, select the current tax that is used.

Old Rate

Type in the previous rate of the tax selected above.

Payment

Validation

The payment transfer function allows an employee to transfer an amount between 2 different media types. This feature allows to correct " Cash Due " or " Credit Card Due " on the server financial report after checks have been closed. If this option is enabled, servers can transfer only the actual amount of the payment. Otherwise, servers can transfer any amount.

Receipt

If you enable this option, a payment receipt prints when closing a check. An example of how you might use this option is in a restaurant where you want receipt for credit card payment but not cash payments. You would enable the Print Receipt option, but for the Cash Media Type, you would disable the Print Receipt option in Media Types. If you disable the Payment Receipt option, payment receipts do not print even if the Print Receipt field in Media Types is enabled.

Force OK

This field applies to fast operations such as the bar, carry out, or drive-thru. If you enable this option, when such an employee presses the SEND, PRINT, or CLOSE buttons, they see the check amount in a box, and the only option is OK. Otherwise, when servers press SEND, PRINT or CLOSE, they see the check amount in a box. They can press OK to finalize or CANCEL to return to the order screen.

Market Segment

Enable this option to prompt the employee with a market segment list after settling checks.

Separated Sales

If you enable this option, when you transfer checks to another server, the existing amount of sales stays with the original server. Any new sales on the check are recorded under the new server. If this option is disabled, when a check transfer occurs, the server who closes the check is responsible for all the sales on that check.

Transfer Sales on Head Server Access

Enable this option so that sales are transferred when a head server accesses a regular server's or another head server's table.

Separated Discounts

If this option is enabled, when a manager gives a discount for a server, the discount will appear on the manager's reading and a discount transfer will appear on the manager's and the server's reading. If this option is disabled, the discount will appear only on the server's reading.

Partial Payment

Enable this option to allow employees to apply a partial payment to a table, for a guest who is leaving, and keep ordering new items on that same table for guests who are staying.

EFT

This section contains options to customize Electronic Funds Transfer (EFT) settings for each Revenue Center. The options configured here will override the corresponding settings from the EFT module. If these options are not configured, Maitre'D will use the settings found in the EFT module as default.

Configuring EFT options here is useful if the restaurant uses more than one account with a given processor. This allows for different accounts to be configured for each revenue center.

EFT Merchant Number

Enter the Merchant Number provided by the card processing service provider

Merchant Name

Some providers use a Merchant Name that may be different than the actual business name. If your processor provides such a Merchant Name, enter it here.

Store ID

Enter the store number provided by the card processing service provider.

Customer Copy Receipt

Prompt for Receipt

Enable this option if you want the POS to prompt the cashier to print the customer copy of the EFT receipt. The cashier will then have a choice to print the receipt or not. If this option is left disabled, the customer copy will always print without prompting.

Prompt Only if Total Over

Enter the check amount above which the cashier will be prompted whether to print the customer copy or not. If the check amount is below the configured amount, the cashier will not be prompted and check will not be printed.

NOTE: Regardless of how Prompt for Receipt and Prompt Only if Total Over are configured, it is always possible to manually print or reprint the customer copy receipts by accessing the closed check with its last 4 digits at the POS.