This option allows the creation and modification of Back-Office access levels.
There are 9 levels of access in Maitre’D. Level Zero is the highest and can access levels 1 to 8. Level 1 may access levels 2 to 8. A lower level access may not have more accesses than a higher level. E.g. Level 5 may only have access to those options available in 6 to 8.
This access is restricted to Maitre’D Certified technicians and installers. All other access levels are unable to see or grant this access. The properties of this access level cannot be modified, and except for certified technicians, no one should ever have this access, no matter the reason.
The System Owner access level is restricted to the restaurant management. Only top-level managers should have this access, as this allows them to create and delete other users, as well as take media reports with decrypted credit card PANs and expiration dates. This access cannot see or modify the distributor access.
These levels can be fully customized. Each access level can change the properties of the lower access levels, but not the higher access levels. These levels can be assigned to anyone with a business requirement to use the back-office software. These access levels are typically assigned for price maintenance tasks, report taking, batch closing, etc.
Password
Type in the quick-access password to use to open the Maitre’D Back-Office with this access level. This essentially allows the user to login by typing only a password, without a username.
NOTE: When the Use Username Login option is enabled under Server Control / View / Options / Advanced / Miscellaneous, the Password field is disabled and cannot be used. This is because this feature is incompatible with PCI-DSS compliance rules and needs to be completely disabled on systems where integrated credit cards are in use.
Enabling the Fast Access option allows you to create scripted tasks for Maitre’D Back-Office users with this access. Instead of gaining full access to all the features of the Maitre’D Back-Office, the user will be forced to perform specific tasks.
Fast Access
Enable this option to enable the Fast Access feature and gain access to the Advanced Access option and Settings button. If this option is enabled without any other option, users will be constricted to their scripted tasks, without any possibility of performing any other action in the Maitre’D Back-Office.
Advanced Access
With this option enabled, users will be able to access all the features of the Maitre’D Back-Office once the scripted tasks have been executed.
Shortcut Access
This option only affects access levels 2 to 8. Enable this option to allow users to use the blue shortcuts throughout the Maitre’D Back-Office.
Settings
Click the Settings button to configure the scripted tasks for this user access.
Select the Maitre’D Back-Office language to be used by this user access. Available choices are English, French or Spanish.
Fast Access Settings are accessed by clicking the Settings button on the Password Editor Screen. This dialog allows you to setup the tasks that users will be able to perform.
Select an existing task and click the Execute button to perform this task.
Click the Add button to create a new task and add it to the list.
Select an existing task and click the Remove button to delete it from the list.
Select an existing task and click the Edit button to change its properties.
Click the Save button to save settings and exit.
Click Cancel to exit without saving.
The access editor allows you to fully customize the Maitre’D Back-Office modules and menu options that users can or cannot access.
The access editor can be used in conjunction with the Fast Access feature to further restrict access to only the features that are necessary for specific employee job function.
NOTE: The Distributor Access Level cannot be restricted.
A green checkmark indicates that this user can access a module or menu.
A red [X] indicates that this user cannot access the indicated module or menu.
Use the [+] and [-] signs to expand or collapse branches and sub-branches.
Select a branch or a menu option and click the Toggle button to switch between the green checkmark and red [X]. Toggling the top level of a branch will cause all the sub-elements under that branch to be toggled in one operation.
Click the Apply button to save settings without exiting.
Click OK to save settings and exit.
Click Cancel to exit without saving.
Use this tool to create Maitre'D Back-Office user accounts with various access levels, tailored to the user's needs.
Click the New button to create a new user.
Click the Delete button to permanently delete an existing user.
This button is only available to PayFacto technicians to reset an account’s password history for troubleshooting purposes.
Click the UnLock button to unlock a locked account.
Click the Discard button to clear information that was entered during the process of creating a new user.
Click OK to commit changes and exit out of the User Editor tool.
Click Apply to commit changes without exiting from the User Editor Tool.
Click Cancel to exit out of the User Editor tool without saving changes.
User Name
Type a user name for this account. The user name should allow the person logging in to be identified.
Access Level
Choose an access level for this user:
Distributor
This access is restricted to Maitre’D Certified technicians and Resellers. All other access levels are unable to see or grant this access.
System Owner
The System Owner access level is restricted to the restaurant management. Only top-level managers should have this access, as this allows them to create and delete other users, as well perform any administrative task on the Maitre’D system.
Access Levels 2 through 8
These access levels can be fully customized. These access levels can be used for anyone requiring access to the Maitre’D back-office software.
Password
Type in a password for the new user. The password must be at least 7 characters, and comprised of a mix of letters and numbers.
Confirm Password
Confirm the password for this new user.
User must change password at next login
Enable this option to force the user to change the login password during the next login. This option should be used for every new account and afterwards if there is a doubt that an account password may have been compromised.
Maitre’D will automatically force users to change their passwords every 90 days. Also, Maitre’D keeps a history of each user’s passwords so that the last 4 passwords cannot be re-used. In case a password becomes compromised or if you have any doubts to that effect, you can force any user to change their password by checking the User must change password at next login box in their account’s properties. Of course, you need to be logged in with Distributor or System Owner access in order to do this.
After 5 unsuccessful login attempts, Maitre’D will automatically lock the user account. To unlock an account, someone with Distributor or System Owner access needs to login, access the user editor, select the locked account and click the Unlock button.
Locked accounts are marked with a padlock icon.
The Main Back-Office desktop is the starting point for all tasks that can be carried out at the Maitre'D Back-Office PC. It gives you access to all the Maitre'D modules as well as tools to manage you license options and Back-Office users.
NOTE: The screenshot above displays all available modules. Modules that are not included with your license will not be displayed, so your own Maitre'D Back-Office desktop may look slightly different.
Below is a short description of every module and option that can appear on the Maitre'D Main Back-Office Desktop. For more information on a specific module, please consult the documentation specific to that module.
The Point of Sale (POS) Control module is a core Maitre'D module that is included with every license. It allows restaurants to manage their day-to-day operations from one central location. This is where employee access to the POS workstations is managed and where sales items are created.
Delivery is an optional module that can be purchased separately. It allows restaurants to configure the delivery system, including creating, modifying and deleting customers and street code records.
Electronic Funds Transfer is an optional module that allows Maitre'D to interface with various payment solution providers to process credit and debit card payments.
Inventory Management is an optional module that allows restaurants to keep track of all the stock trough recipes linking ingredients to sales items.
Account Receivable is an optional module that allows restaurants to manage their customer's accounts. Customers can charge meals to their account and restaurants can send statements to their customers.
Time and Attendance is an optional module that allows restaurants to manage employee's schedules, tasks, pay rates, punch-in, punch-out and break times.
The Accounting Interface is an optional module that allows Maitre'D to interface with third-party accounting software such as Quickbooks and ACCPAC.
The report Center is a core Maitre'D module that is included with every license. It allows restaurants to generate reports for all aspects of their business.
Database is a core Maitre'D module that is included with every license. It is mainly used by trained Maitre'D specialists to troubleshoot issues or repair corrupt data.
System Configuration is a core Maitre'D module that is included with every license. It is used to configure general restaurant data such as postal and shipping addresses, and also to configure localization data such as currency symbols, date and time formats, etc. This module is also used to manage backups of the Maitre'D settings and contains advanced configuration options to modify all the prompts contained in the Maitre'D system.
Server Control is a core Maitre'D module that is included with every license. As its name implies, this module contains all the options to manage the Maitre'D Back-Office Server, like starting and stopping the server, performing end-of-days, etc. This module also includes many optional interfaces such as the hotel Interface, gift certificate interface, discount manager, etc.
The Local Workstation icon appears when the Local Workstation option is enabled within the Server Control module. This option allows the main Back-Office PC to be used as a POS workstation.
Converter is an optional module that is included with E-Global and DataBoard solutions. It allows the conversion of data files from sales, management, payroll and inventory in industry-standard database format for consumption by E-Global Corporate Communication Module (CCM), DataBoard, or other third-party solution. It also manages incoming data from E-Global.
Floor Management is an optional module that allows restaurants to manage their floor plans, create sections and view the floor plan with a graphical representation.
The Exit and log on icon is used to quickly close all open Maitre'D Back-Office modules and display the login prompt.
Back-Office Overview
File
View
Tools
The License option allows to view the options that are currently available on the active Maitre'D license. Additional modules, interfaces and components can be purchased through your Maitre'D Reseller or Sales Representative. Once purchased, they can be activated here.
Serial Number
Each Maitre'D installation has a unique serial number. You will need to provide this number when purchasing additional Maitre'D components or when calling the Help Desk.
Commerce Name
This is the commerce name that was assigned when the license was originally activated. It appears in the header of guest checks and receipts, as well as on the header of reports generated from the Report Center module.
Use the modify button to generate a site code and display the prompt that will allow you to enter an activation key for newly purchased Maitre'D components.
NOTE: The activation key can only be generated by authorized Maitre'D Resellers using the Maitre'D Distributor Portal, or by Maitre'D Help Desk Specialists.
Use the Print button to print the license information on the default printer.
Use the Close button to close this screen and return to the Maitre'D Back-Office.
This option is driven by the operating system. This option allows to select the printer and parameters you wish to use to print your reports.
This option allows to view the last report requested and to reprint it if necessary
The Log option allows to start and view operations traces about Maitre'D Main Module.
Log Level
Three different Log level are available: Standard, Detail and Debug.
This option is for troubleshooting purposes and should only be used with the supervision of a certified Maitre'D specialist.
Use the View button to access to log file.
