# Session timeout

By default, on new Maitre’D installations, any Maitre’D Back-Office module that is open will automatically close itself after being idle for 15 minutes. Also, in Maitre’D 7.08.000 or later, this option is systematically enabled and grayed out on systems where the Electronic Funds Transfer module is in use. This prevents the option from being accidentally disabled and ensures PA-DSS / PCI DSS compliance. However, it is good practice to verify that the Use Inactivity Timeout option is enabled in **Server Control / View / Options / Advanced / Miscellaneous.**&#x20;

To do so:

1- Logon to the Maitre’D back-office with appropriate credentials. (Distributor or system owner access).

<figure><img src="/files/3TNdLLF1hRUBU37l0fYd" alt=""><figcaption></figcaption></figure>

2- From the main back-office screen, start the Server Control module.

<figure><img src="/files/FsUg6UUMo6oPT0ANpL5I" alt=""><figcaption></figcaption></figure>

3- Click the View menu, and select Options…

<figure><img src="/files/nXS2Wu8BFhKReRveRY3x" alt=""><figcaption></figcaption></figure>

4- Under Advanced, click on the Miscellaneous tab

<figure><img src="/files/GFahq6oBf5CTJe46BiRi" alt=""><figcaption></figcaption></figure>

Make sure that the Use Inactivity Timeout option is checked, and click the OK button at the bottom of the window.

{% hint style="info" %}
NOTE: In Maitre’D 7.08.000.000, the Use Inactivity Timeout option is forced on and grayed out as soon as the EFT interface is set to Datacap – DSIClientX, in order to prevent disabling it accidentally. This ensures PA-DSS / PCI DSS compliance. See PADSS requirement 3.1.1 and PCI DSS requirement 8.5.8.
{% endhint %}

If the Use Inactivity Timeout option is not grayed out, it may indicate that the Electronic Funds Transfer module could have been setup incorrectly. In that case, please review the configuration as outlined in earlier sections of this document


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.payfacto.com/payfacto-knowledge/maitred-pos/maitred/maitred-pa-dss-implementation-guide/pa-dss-requirement-3.1/session-timeout.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
