> For the complete documentation index, see [llms.txt](https://docs.payfacto.com/payfacto-knowledge/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.payfacto.com/payfacto-knowledge/maitred-pos/maitred/maitred-pa-dss-implementation-guide/pa-dss-requirement-3.1/locked-accounts.md).

# Locked accounts

After 5 unsuccessful login attempts, Maitre’D will automatically lock the user account. To unlock an account, someone with Distributor or System Owner access needs to login, access the user editor, select the locked account and click the Unlock button.

Locked accounts are marked with a padlock icon:

<figure><img src="/files/IjMnItQAJkQuZSpDom3j" alt=""><figcaption></figcaption></figure>