# Force Username and Password to login

1- Logon to the Maitre’D back-office with appropriate credentials. (Distributor or system owner access).

<figure><img src="/files/PJXjRfQSAnGvITrVl3HZ" alt=""><figcaption></figcaption></figure>

2- From the main back-office screen, start the Server Control module.

<figure><img src="/files/RVDjdmS1Y8AY8m5WSdoH" alt=""><figcaption></figcaption></figure>

3- Click the View menu, and select Options…

<figure><img src="/files/VdD2VNLEhT2ebeDs8umd" alt=""><figcaption></figcaption></figure>

4- Under Advanced, click on the Miscellaneous tab

<figure><img src="/files/MXscOcgPZLVSPsoMZJgF" alt=""><figcaption></figcaption></figure>

5- Make sure that the Use Username Login option is checked, and click the OK button at the bottom of the window.

{% hint style="info" %}
NOTE: Normally, this option is turned on by default after installing Maitre’D. However, sites that have been in operation for a long time may have disabled that option, so it is important to physically verify that it is turned on. Having that option disabled automatically makes the site non-compliant with PCI DSS 3.2.
{% endhint %}

This will ensure that all users are forced to enter a username and a password to login to the back-office software. This is required for PA-DSS compliance.


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