# Cut Memory File

### Cut Memory File

The Cut Memory File option reconstructs the day to find any errors in case of Back-Office problems. The Back-Office uses the memory file to find errors. The memory file is a log of all transactions that occurred during the day at the workstations. If the Back-Office finds an error, this option stops the memory file just prior to when the error occurred. Then the Back-Office allows reconstruction of the day up to the point where the error occurred. Enter in the Stop position field the position in the history file from where you want to rebuild the data.

{% hint style="info" %}
NOTE: only perform this function under the supervision of a PayFacto Software Support Specialist.
{% endhint %}

**Memory File Size**

This field displays the total size of the memoire file.

**Position of the Previous Error**

This field displays the position number of the last error log during the memoire file reconstruction.

**Reconstruction up to the Error**

This field displays the percentage of valid data up to the last error.

**Stop Position**

Enter here the position number to which you want to reconstruct the day.


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