Mastercard Dispute Response Codes (Mastercard, 2022)

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Mastercard Chargebacks Made Simple guide can be found here

Code

Description

Category

4837

No Cardholder Authorization

Fraud

4840

Fraudulent Processing of Transactions

Fraud

4849

Questionable Merchant Activity

Fraud

4863

Cardholder Does Not Recognize—Potential Fraud

Fraud

4870

Chip Liability Shift

Fraud

4871

Chip/PIN Liability Shift

Fraud

4807

Warning Bulletin File

Authorization

4808

Authorization-Related Chargeback

Authorization

4812

Account Number Not On File

Authorization

4834

Point-of-Interaction Error

Point-of-Interaction Error

4831

Transaction Amount Differs

Point-of-Interaction Error

4842

Late Presentment

Point-of-Interaction Error

4846

Correct Transaction Currency Code Not Provided

Point-of-Interaction Error

4850

Installment Billing Dispute

Point-of-Interaction Error

4999

Domestic Chargeback Dispute (Europe Region Only)

Point-of-Interaction Error

4853

Cardholder Dispute

Cardholder Disputes

4841

Canceled Recurring or Digital Goods Transactions

Cardholder Disputes

4855

Goods or Services Not Provided

Cardholder Disputes

4860

Credit Not Processed

Cardholder Disputes

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