Help and Training Tools

The Secure Payment application's payment module includes tools for training

The Secure Payment application's payment module includes tools for training and user assistance. These include:

• Training Mode

  • Enable Training Mode

  • Disable Training Mode

• Getting Support

• Exiting the Application

• About Secure Payment

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Training Mode

The terminal has a training mode that allows users to process transactions in a simulated environment allowing them to learn and understand the terminal’s various functions. When in training mode, the terminal does not communicate with the server, and it functions even when the terminal has no network connection. The available options for training mode are:

• Enable Training Mode

• Disable Training Mode

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Enable Training Mode

When you enable training mode, the terminal does not process any actual transactions and has no communication with any other device, everything occurs on the terminal.

IMPORTANT! It is possible to lock a card in training mode, as some security features are stored on the card’s chip. Be cautious if you are using an actual payment card even in training mode

To enable training mode:

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Help & training tools section.

3. Touch Training mode.

4. Toggle the Enable training mode switch to the right.

1. If you have more than one terminal, repeat steps 1 to 5 for each additional terminal where you want to enable training mode.

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Disable Training Mode

When you enable training mode, the terminal is unable to process any transactions. To resume transaction processing, you need to disable training mode.

To disable training mode:

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Help & training tools section.

3. Touch Training mode.

4. Toggle the Enable training mode switch to the left.

1. If you have more than one terminal, repeat steps 1 to 5 for each additional terminal where you want to disable training mode.

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Getting Support

The Secure Payment application offers 24/7 customer and technical support.

To access the support menu:

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Help & training tools section.

3. Touch Support.

4. The Support screen displays the available support options.

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Exiting the Application

Should you need to leave the Secure Payment application, there are two methods available:

• Using the Android Back button

• Using the Exit menu from the Settings page

To exit the application using the Android Back button:

1. From the main screen, touch the Android system Back button, found on the bottom left third of the screen.

1. Enter the merchant password and touch Confirm.

To exit the application using the Exit menu on the Settings page:

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Help & training tools section.

3. Touch Exit.

1. Touch the Confirm button to exit the application.

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About Secure Payment

The About menu displays information about the terminal and the the installed software version. You may be asked by the PayFacto support team to reference this information, but none of the fields are editable.

To view Secure Payment application information:

1. From the main screen, touch the Menu button.

1. Enter the merchant password and touch Confirm.

2. Scroll to the Help & training tools section.

3. Touch About.

4. The About screen displays the following information:

   • App Version

   • Version Code

   • Device Model

   • Serial Number