# Configure Tipping Options
You can configure your terminal to add a tip to the total sale. You can also configure cashback options for debit transactions (if supported). The topics covered in this section include:
### **Tipping**
* [Enable Tipping](#enable-tipping)
* [Preset Tip Percentage](#preset-tip-percentage)
* [Enable Manual Tip Percentage](#enable-manual-tip-percentage)
* [Change a Preset Tip Percentage](#change-a-preset-tip-percentage)
* [Change Tip Preset Text Size](#change-tip-preset-text-size)
* [Enable Tipping Threshold](#enable-tipping-threshold)
* [Set Tipping Threshold](#set-tipping-threshold)
* [Disable Manual Tip Percentage](#disable-manual-tip-percentage)
* [Disable Tipping](#disable-tipping)
***
### Enable Tipping
If your business includes the option to tip, you can enable tipping on the terminal, where the customer can add a tip value in addition to the sale. By default, tipping is disabled on the terminal.
{% hint style="info" %}
NOTE: When you enable tipping on the terminal, customers can always enter a manual tip amount in dollars and cents, regardless of any preset percentage values.
{% endhint %}
#### **To enable tipping in addition to the sale:**
1. From the main screen, touch the **Menu** button.
2. Enter the merchant password and touch **Confirm**.
3. Scroll to the **Configure application** section.
4. Touch **Terminal options**.
5. Scroll to the **Tips** section.
6. Toggle the **Tip processing** switch to the right.
7. If you have more than one terminal, repeat steps **1** to **6** for each additional terminal where you want to enable tipping.
***
### Disable Tipping
By default, tipping is disabled on the terminal. If you've enabled tip processing, you can easily disable the function if needed.
#### **To disable tipping from a sale:**
1. From the main screen, touch the **Menu** button.
2. Enter the merchant password and touch **Confirm**.
3. Scroll to the **Configure application** section.
4. Touch **Terminal options**.
5. Scroll to the **Tips** section.
6. Toggle the **Tip processing** switch to the left.
7. If you have more than one terminal, repeat steps **1** to **6** for each additional terminal where you want to disable tipping.
***
### Preset Tip Percentage
When you enable tipping, the terminal automatically displays three preset percentages (default values are **15%**, **18%**, and **20%**) as options to the customer. The customer can touch one of the preset values or manually enter an amount for the tip.
{% hint style="info" %}
NOTE: If you want to allow your customers to enter a custom tip percentage, you must enable the manual tip percentage using the [*Enable Manual Tip Percentage*](#enable-manual-tip-percentage) procedure.
{% endhint %}
#### **To view the preset tipping percentages:**
1. From the main screen, touch the **Menu** button.
2. Enter the merchant password and touch **Confirm**.
3. Scroll to the **Configure application** section.
4. Touch **Terminal options**.
5. Scroll to the **Tips** section.
6. The **Percentage presets** display the current values.
7. If you have more than one terminal, repeat steps **1** to **6** for each additional terminal where you want to view the terminal's preset tip percentages.
***
### Enable Manual Tip Percentage
When you enable tip processing, the terminal automatically offers preset percentage values to the customer. You can also offer the opportunity for customers to enter their own percentage value. By default, the manual tip percentage option is enabled on the terminal and applies automatically whenever you activate the tip processing option.
#### **To enable the manual tip percentage option:**
1. From the main screen, touch the **Menu** button.
2. Enter the merchant password and touch **Confirm**.
3. Scroll to the **Configure application** section.
4. Touch **Terminal options**.
5. Scroll to the **Tips** section.
6. If it isn't already enabled, toggle the **Manual percentage input** switch to the right.
7. If you have more than one terminal, repeat steps **1** to **6** for each additional terminal where you want enable a manual tip percentage.
***
### Disable Manual Tip Percentage
By default, the manual tip percentage option is enabled on the terminal and applies automatically whenever you activate the tip processing option; you can easily disable the function if needed.
#### **To disable the manual tip percentage option:**
1. From the main screen, touch the **Menu** button.
2. Enter the merchant password and touch **Confirm**.
3. Scroll to the **Configure application** section.
4. Touch **Terminal options**.
5. Scroll to the **Tips** section.
6. Toggle the **Manual percentage input** switch to the left.
7. If you have more than one terminal, repeat steps **1** to **6** for each additional terminal where you want to disable manual tip percentage.
***
### Change a Preset Tip Percentage
When you enable tip processing, the terminal automatically offers preset percentage values to the customer. By default, the preset percentage values are set to **15**, **18**, and **20**, but you can easily change one or more of these values as needed.
#### **To change a preset tip percentage:**
1. From the main screen, touch the **Menu** button.
2. Enter the merchant password and touch **Confirm**.
3. Scroll to the **Configure application** section.
4. Touch **Terminal options**.
5. Scroll to the **Tips** section.
6. Touch **Percentage presets**.
7. On the *Tip percentage presets* screen, touch the tip preset field you want to change (**Tip preset no. 1**, **Tip preset no. 2**, or **Tip preset no. 3**) and replace the current percentage with a new value.\
8. Repeat step **7** for any additional percentage preset values you want to change.
9. If you have more than one terminal, repeat steps **1** to **8** for each additional terminal where you want to change the preset tip percentage values.
{% hint style="info" %}
NOTE: If you have multiple terminals, you should ensure that they are all configured to offer the same preset tip percentages to avoid one terminal displaying different tip percentages from the other terminal(s).
{% endhint %}
***
### Change Tip Preset Text Size
When you enable tip processing, the terminal automatically offers preset percentage values to the customer. By default, the preset percentages use the **Normal** text size to display the values, but you can choose to use **Large** or **Very Large** text to suit your requirements, as shown in the following examples:
| **Normal** | **Large** | **Very Large** |
| ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
|  |  |  |
#### **To change the text size for the preset tip percentages:**
1. From the main screen, touch the **Menu** button.
2. Enter the merchant password and touch **Confirm**.
3. Scroll to the **Configure application** section.
4. Touch **Terminal options**.
5. Scroll to the **Tips** section.
6. Touch **Tip presets text size**.
7. On the *Tip presets text size* screen, touch the text size you want to use (**Normal**, **Large**, or **Very Large**).
8. If you have more than one terminal, repeat steps **1** to **7** for each additional terminal where you want to set preset tip percentage text size.
***
### Enable Tipping Threshold
There can be situations where your customers may accidentally enter a manual tip amount or percentage incorrectly and leave a larger tip than planned. By default, the terminal enables a tipping threshold that requires the Merchant password for any custom tip (amount or percentage) that exceeds the threshold (the default threshold is 50%).
{% hint style="info" %}
NOTE: The tip threshold feature is designed to protect the customer and the merchant by ensuring that the customer is aware of any generous tip they intend to leave, which prevents the possibility of a future chargeback.
{% endhint %}
If the customer leaves a custom tip that exceeds the threshold (for example, a $55 tip on a $100 bill), the terminal will request the Merchant password before the transaction can be completed. You can [disable](https://documentation.payfacto.com/SecurePayment/Gateway/UG/CA-EN/Gateway/Configuration/Application_Configuration/Tipping/Disable_Tipping_Threshold.htm) or [adjust](#set-tipping-threshold) the threshold value if needed.
{% hint style="warning" %}
IMPORTANT! Using the default threshold of 50% can incur delays in processing sales when you regularly have transactions for smaller amounts. For example, a $2.75 tip on a $5.25 sale represents a 52% tip and having to enter the Merchant password could affect the time required to process the transaction and create a delay for clients waiting to pay. Using the tipping threshold, and the percentage it is set to, should reflect the average sale amount so as to not add any unnecessary delays for the customer when paying.
{% endhint %}
#### **To enable the tipping percentage threshold:**
1. From the main screen, touch the **Menu** button.
2. Enter the merchant password and touch **Confirm**.
3. Scroll to the **Configure application** section.
4. Touch **Terminal options**.
5. Scroll to the **Tips** section.
6. Touch **Tip threshold**.
7. On the *Tip threshold* screen, toggle the **Tip threshold** switch to the right.
8. If you have more than one terminal, repeat steps **1** to **7** for each additional terminal where you want to enable the tipping threshold.
***
### Set Tipping Threshold
When you enable the tipping threshold, you can set a custom percentage as the value where the Merchant password is required. By default, the terminal set the threshold value at 50%, but you can adjust it if needed.
{% hint style="warning" %}
IMPORTANT! If you set the tipping threshold to 0%, any tip amount will require the Merchant password before you can complete the transaction.
{% endhint %}
#### **To change the tipping percentage threshold:**
1. From the main screen, touch the **Menu** button.
2. Enter the merchant password and touch **Confirm**.
3. Scroll to the **Configure application** section.
4. Touch **Terminal options**.
5. Scroll to the **Tips** section.
6. Touch **Tip threshold**.
7. On the *Tip threshold* screen, change the percentage value in the **Threshold** field.
8. If you have more than one terminal, repeat steps **1** to **7** for each additional terminal where you want to set the terminal's tipping threshold.
***
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