> For the complete documentation index, see [llms.txt](https://docs.payfacto.com/payfacto-knowledge/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.payfacto.com/payfacto-knowledge/canada-doc-center/applications/secure-payment/application-securetable-module/securetable-application/configure-password-options/incorrect-password-entries.md).

# Incorrect Password Entries

## Incorrect Password Entries

If you enter a password incorrectly, the terminal displays an *Access refused* error message.

Touch the error message to return to the **Password** field and re-enter the required password.

If you are unable to remember the required password, you can use the Merchant or Administrator password, depending on which password you can't remember. Refer to [*Understanding Password Hierarchy*](https://documentation.payfacto.com/SecurePayment/SecureTable/UG/CA-EN/SecurePay-Table/Configuration/Application_Configuration/Passwords/Understanding_Password_Hierarchy.htm)  or [*Forgotten Passwords*](https://documentation.payfacto.com/SecurePayment/SecureTable/UG/CA-EN/SecurePay-Table/Configuration/Application_Configuration/Passwords/Forgotten_Passwords.htm) for more information on which passwords can "override" others.