> For the complete documentation index, see [llms.txt](https://docs.payfacto.com/payfacto-knowledge/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.payfacto.com/payfacto-knowledge/canada-doc-center/applications/secure-payment/application-securepay-module/securepay-application/help-and-training-tools/getting-support.md).

# Getting Support

### Getting Support

The Secure Payment application offers 24/7 customer and technical support.

#### **To access the support menu:**

1. From the main screen, touch the **Menu** button.

![Menu button](https://documentation.payfacto.com/SecurePayment/SecurePay/UG/CA-EN/assets/images/SecurePay-table/_MVP/SecureTablePay_HomeScreenMenuHighlight.png)

2. Enter the merchant password and touch **Confirm**.
3. Scroll to the **Help & training tools** section.
4. Touch **Support**.
5. The *Support* screen displays the available support options.