# Incorrect Password Entries ### Incorrect Password Entries If you enter a password incorrectly, the terminal displays an *Access refused* error message. Touch the error message to return to the **Password** field and re-enter the required password. If you are unable to remember the required password, you can use the Merchant or Administrator password, depending on which password you can't remember. Refer to [*Understanding Password Hierarchy*](https://docs.payfacto.com/payfacto-knowledge/canada-doc-center/applications/secure-payment/application-securepay-module/securepay-application/understanding-password-hierarchy#understanding-password-hierarchy) or [*Forgotten Passwords*](https://docs.payfacto.com/payfacto-knowledge/canada-doc-center/applications/secure-payment/application-securepay-module/securepay-application/forgotten-passwords#forgotten-passwords) for more information on which passwords can "override" others. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.payfacto.com/payfacto-knowledge/canada-doc-center/applications/secure-payment/application-securepay-module/securepay-application/configure-password-options/incorrect-password-entries.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.