# Incorrect Password Entries

### Incorrect Password Entries

If you enter a password incorrectly, the terminal displays an *Access refused* error message.

Touch the error message to return to the **Password** field and re-enter the required password.

If you are unable to remember the required password, you can use the Merchant or Administrator password, depending on which password you can't remember. Refer to [*Understanding Password Hierarchy*](https://docs.payfacto.com/payfacto-knowledge/canada-doc-center/applications/secure-payment/application-securepay-module/securepay-application/understanding-password-hierarchy#understanding-password-hierarchy)  or [*Forgotten Passwords*](https://docs.payfacto.com/payfacto-knowledge/canada-doc-center/applications/secure-payment/application-securepay-module/securepay-application/forgotten-passwords#forgotten-passwords) for more information on which passwords can "override" others.