# Forgotten Passwords

If a user forgets a password, the password reset procedure depends on the terminal user profile. The following table explains who can reset which password and which procedure to use:

| **Terminal user** | **Who can reset**         | **What to do**                                                                                                                                                                                                                   |
| ----------------- | ------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Administrator** | PayFacto Support          | <p>The <strong>Administrator</strong> password can only be reset with a Superuser password, which requires the assistance of Technical Support.</p><p>Refer to the <em>Obtaining Support</em> procedure.</p>                     |
| **Merchant**      | Administrator             | <p>A <strong>Merchant</strong> password can be reset using the Admin  password.</p><p>Refer to the <a href="../change-merchant-password#change-merchant-password"><em>Change Merchant Password</em> </a>procedure.</p>           |
| **Operator**      | Administrator or Merchant | <p><strong>Operator</strong> passwords can be reset using the Admin or Merchant password.</p><p>Refer to the <a href="../change-merchant-password#change-merchant-password"><em>Change Operator Password</em> </a>procedure.</p> |


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