> For the complete documentation index, see [llms.txt](https://docs.payfacto.com/payfacto-knowledge/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.payfacto.com/payfacto-knowledge/canada-doc-center/applications/secure-payment/application-securepay-module/securepay-application/configure-password-options/forgotten-passwords.md).

# Forgotten Passwords

If a user forgets a password, the password reset procedure depends on the terminal user profile. The following table explains who can reset which password and which procedure to use:

| **Terminal user** | **Who can reset**         | **What to do**                                                                                                                                                                                                                   |
| ----------------- | ------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Administrator** | PayFacto Support          | <p>The <strong>Administrator</strong> password can only be reset with a Superuser password, which requires the assistance of Technical Support.</p><p>Refer to the <em>Obtaining Support</em> procedure.</p>                     |
| **Merchant**      | Administrator             | <p>A <strong>Merchant</strong> password can be reset using the Admin  password.</p><p>Refer to the <a href="/pages/B6GhHBP4MA0wTytfbxRF#change-merchant-password"><em>Change Merchant Password</em> </a>procedure.</p>           |
| **Operator**      | Administrator or Merchant | <p><strong>Operator</strong> passwords can be reset using the Admin or Merchant password.</p><p>Refer to the <a href="/pages/B6GhHBP4MA0wTytfbxRF#change-merchant-password"><em>Change Operator Password</em> </a>procedure.</p> |