Forgotten Passwords

If a user forgets a password, the password reset procedure depends on the terminal user profile. The following table explains who can reset which password and which procedure to use:

Terminal user	Who can reset	What to do
Administrator	PayFacto Support	The Administrator password can only be reset with a Superuser password, which requires the assistance of Technical Support. Refer to the Obtaining Support procedure.
Merchant	Administrator	A Merchant password can be reset using the Admin password. Refer to the Change Merchant Password procedure.
Operator	Administrator or Merchant	Operator passwords can be reset using the Admin or Merchant password. Refer to the Change Operator Password procedure.