# Incorrect Password Entries If you enter a password incorrectly, the terminal displays an Access refused error message. The **Password** field re-appears, prompting you for the required password with a number in parenthesis, which represents the number of tries remaining before the terminal locks out the user profile. An operator has 5 attempts to enter the password correctly; the counter resets after the password is entered correctly. If you incorrectly enter a password 5 times, the terminal locks and requires that you contact Technical Support to obtain a Superuser password. ![Access refused](https://documentation.payfacto.com/PF_GiftCard_DataCandy/UG/CA-EN/assets/images/image17.png) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.payfacto.com/payfacto-knowledge/canada-doc-center/applications/payfacto-gift-datacandy/passwords/incorrect-password-entries.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.