After the pre-release period, Maitre’D resellers and support technicians will be notified that a new update is available through a monthly newsletter or a special e-mail communication if the update is released in-between two newsletters.

Maitre’D does not have or make use of any automated update mechanism. Updates needs to be manually downloaded from a secure server where resellers login with a unique username and password. Downloads are tracked, and a SHA-2 hash is displayed next to the download link so the authenticity of the downloaded file can be verified.

Maitre’D Service Packs can only be downloaded from the distributor’s section of our secured website, at the following address:

You need your distributor username and password in order to be able to login and download anything from our website.

If any file was downloaded or otherwise obtained from another source, please delete these files and re-download the service pack installer from our website.

Take note of the current software and database version

Knowing which version you are starting from is extremely important is case there is a need to roll-back the service pack for whatever reason.

To check the current version:

1- From any back-office module, click on the Help menu, and select the About… option.

2- The version information will be displayed:

Program / System

The program and system versions correspond to the version of the Maitre’D software that you are currently using.

Database

Knowing the database version is crucial in case you ever need to rollback a service pack upgrade. Please write it down before starting the upgrade process

Before an update is fully released and made available to all the Maitre’D reseller community, it is first released to select few resellers who reported specific issues that are corrected by the new update. The same principle applies to new features. Resellers who originally requested the new feature will be given the chance to “beta-test” new features before they are actually released. Normally, the pre-release period will vary from one week to several weeks, depending on the number of bug fixes or the complexity of the new features to be released. If an issue is discovered during the pre-release phase, corrections will be made and the pre-release period will be extended as necessary.

Updates should only be downloaded and installed by trained and certified Maitre’D resellers and support technicians.

Before installing a service pack:

• Take note of the current version of Maitre’D you are using.

• Make sure that the system is NOT set in 24-hours operation mode.

• Make sure that the End-of-Day has been done and that there are NO SALES or OPEN TABLES in the current day

• Take a full system backup of the system you are about to upgrade.

Before installing a service pack, you need to make sure that there are no sales, no open tables and no transactions of any kind in the current day. The best way to make sure that there are no transactions in the system is to perform an end-of-day just before installing the service pack.

1- Have the restaurant manager make sure that there are no pending transactions, open checks or open tables in the system.

2- Logon to the Maitre’D Back-office with appropriate credentials. (System owner or distributor)

3- Make sure that the end-of-day is not already done. To do this, start the Point of Sale Control module, then click on the View menu and select the Setup Dates option.

4- Look at the Last Closing Date value:

a. If the Last Closing Date corresponds to 2 or more days ago, then you can proceed with the End-of-Day procedure.

b. If the Last Closing Date corresponds to yesterday’s date, you will have to make a judgment call:

i. Before noon, Maitre’D will simply not allow you to do an End-ofDay. However, if no transactions were even started for the current day, you may still be able to install the service pack

ii. If it is past noon and that the restaurant is closed for the rest of the day, confirm with the restaurant owner or manager that it is okay for you to perform an end-of-day now

iii. In any other situation, you will need to setup another appointment with the restaurant to get their system updated immediately after the End-of-Day has been done.

5- Double-check to make sure that 24-hour operation mode is DISABLED. (see above)

6- Start the Server Control module.

7- Click the End-of-Day link on the main page.

8- Maitre’D will verify that there are no open checks or tables.

9- When you see the prompt saying “Current Operations Suspended”, click OK and the End-of-Day will proceed.

10-There are 35 steps in the End-of-Day process. During the process, please avoid using the computer, as the progress bars will appear and disappear and steal the focus from other applications.

11-After completion of step #35, the Maitre’D Back-Office server will restart itself and the POS workstations will become usable again.

Patches and updates should only be downloaded and installed by trained and certified Maitre’D resellers and support technicians. This section details how users are notified of updates availability and the general delivery process for updates. Installation and rollback procedures are also provided here for convenience and can also be found in the Maitre’D 7.X installation guide

Before installing a service pack, 24-hour operation mode must be disabled. You must also disable this option before performing the end-of-day

1- Logon to the Maitre’D Back-office with appropriate credentials. (System owner or distributor)

2- Start the Point of Sale Control module

3- Within the Point of Sale Control module, click on the View menu, and select Options…

4- Click on the Option branch, and make sure that the 24 Hours Operation option is disabled (un-checked). Click OK to save changes and exit.

Older service packs are not available for download from our website. If you do not have a copy of the service pack that is currently installed at the restaurant you are about to upgrade, you can get it within the Maitre’D file system:

1- Browse the C:\ drive to C:\POSERA\MaitreD\PRG\Setup.

2- Within the Setup folder, you will find a file called MD7BOSP.exe. This is the service pack file that is currently installed. Copy that file to a removable media for safekeeping, in case a rollback is needed late.

After the service pack has been applied, check the entire system to ensure that everything is working correctly:

• Check that all workstations are operational

• Verify that all peripherals are working correctly, such as receipt printers, bar and kitchen printers, customer displays, card readers, PIN Pads, etc.

• Use a training employee to test all the normal sales operations.

• Logon to the back-office and test daily administration and management duties, such as verifying punch cards, taking back-office reports, etc.

• If possible, test a credit and a debit transaction to ensure that all systems are up and running before customers start showing up.

1- Connect the removable media which contains the service pack file that was downloaded from the Maitredpos website.

2- Locate the service pack installer, which should be called MDBO7AABBBCCCDDD.exe, where “AA” corresponds to the service pack level, “BBB” corresponds to the critical fix number and “CCC” corresponds to the build number. “DDD” corresponds to an internal build number.

a. For example, the service pack file for Maitre’D 7.08.000 is called MDBO708000000004.exe.

3- Double-click on the service pack installer to start the Install Shield Wizard. The Install Shield Wizard will initialize the installation process.

4- After a few seconds, the Install Shield Wizard welcome screen will appear. Click the Next button to continue.

5- Read the End User License Agreement, and click Yes to continue.

6- Choose the path where the service pack will be installed. The Install Shield gets this information from the Windows registry. If the information seems incorrect, make sure to point to where the MaitreD\DATA\ folder was installed. Click Next.

a. If an error dialog box saying “End of day must be done before update”appears:

This means that:

i. End-of-Day was not done, or transactions have been entered at one of the workstations since the End-of-Day was done, or;

ii. Your system had 24-hour operation mode enabled when the Endof-Day ran the last time.

iii. You will need to do the service pack upgrade at another time.

7- The Install Shield Wizard will copy files. This could take a few minutes, during which your computer could appear to be unresponsive. Please be patient.

8- A prompt will ask you to restart your computer. It is absolutely imperative that the computer is fully rebooted after a service pack upgrade. Select Yes, I want to restart mu computer now.” Click the Finish button to close the Install Shield Wizard and restart your computer.

9- After the computer restart, log back into Windows. The Maitre’D POS Server will start automatically. Then, the Maitre’D database will be updated if required. Not all service packs require a database update, so you may not always see that progress bar following a service pack update.

10-Maitre’D will then re-create workstation data automatically to force the connected workstations to apply the latest updates.

Before making any major change like a service pack upgrade, you should always take a full system backup.

1- Logon to the Maitre’D Back-office with appropriate credentials. (System owner or distributor)

2- Start the System Configuration module.

3- Click on the Backup menu and select the Archiving Setup option

4- Select the Alternate Media radio button, and then click on the “…” button to browse for the folder where the full system backup will be saved. Click OK to save the changes.

5- Click the Backup menu again, but this time, select the Save Full System option

6- A dialog box will inform you of what is about to happen. Click Yes to proceed

7- Another dialog box reminds you that any database changes made after the Endof-Day will not be saved. Click OK and the process will begin automatically.

8- Progress bars indicate the status of the backup operation.

9- A dialog box confirms that the Full System Backup operation was successful. Click OK.

10-Inside the folder you selected earlier, you will find a folder called FULL0001. This is your full system backup. Copy it to a removable media for safekeeping.