The Report Center option from the Maitre'D Back-Office Desktop allows to access the report template menu of the Report Center. Every report template is available under its category branch.

After selecting the Report Center option, the Report Center menu displays.

Maitre'D price override report provides all items ordered for a specific time frame. From the report filter window, select the date and time range, tables and employees to be included in the report. The following is a sample of the price override report:

Time:

The time that the item was ordered at the workstation

Id Employee:

Pos Control employee code

Employee:

POS Control employee name

Table:

Table #

ID:

Item #

Item:

Item description

Quantity:

Quantity sold, if a negative quantity, the item was voided

Unit Price:

The price the employee applied on that item for that current order only.

Real Price:

The regular price of the item.

Mode:

Order mode according to the time of the day and/or employee screen access

Revenue Center:

The revenue center the item was ordered from

Check#:

The check number the item belongs to

Train.:

Has a check mark when an employee (under training) orders the item.

The following is a sample of the Sales Units By Server report

Maitre'D's purchase summary report shows you a summary of purchases that affected the inventory quantities according to your specifications. From the report filter window, select the dates, suppliers and locations to be included in the report. The following is a sample of the purchase history report:

For each location and supplier, this report provides you with:

Check #:

Invoice number indicated on the supplier invoice.

Date:

Date the purchase occurred.

Total:

Total value of the purchases.

The Export option from the File menu allows to export the currently displayed report in a variety of file formats, such as PDF, HTML or XML. You can save this report on a disk file, Exchange Folder or Microsoft Mail, if you have email functionality on your server, to send it by email to a colleague.

When you select this option the following screen will display:

Format branch

Select the file format to export

Format

Enable from the list your preferred format. Available formats are Acrobat (PDF), HTML, XML, Crystal Report file, Word document, Text, Tabbed Text or Lotus. Acrobat (PDF) is an ideal format for securing your data from edition.

Destination type

Select from the list whether to save the data to disk, or email it though Microsoft Mail (MAPI).

Send to Web Service

Enable this option so that the data is exported towards the Databoard.

Save to document

Enable this option so that the data is exported automatically each time the report is generated.

Page Range branch

>Select the page range to export

All

Enable this option to export all pages of the report

Page Range

Enable this option to export a range of pages from the report.

From

If you selected to export a page range, enter here the first page to be exported.

To

If you selected to export a page range, enter here the last page to be exported.

Destination branch

Select the file destination to export

Browse

Use the browse button to browse to your destination directory.

Directory Name

This field allows to name a subdirectory name within your destination directory. NOTE: This field is only available if the Format selected on the Format branchis HTML or XML.

Base File Name

This field allows to change the default name of the export file.

File name options

Add report generated date

Enable this option to avoid export files from different days to overwrite each other.

To file name

Enable this option to add the report generated date to the Base File Name.

To directory name

Enable this option to add the report generated date to the Directory Name.

HTML branch

Select the export HTML options

Page Navigator

Enable this option to include navigation links between separate HTML pages.

Separate HTML Page

Enable this option to have as many HTML pages as there are report pages. If you disable this option, the whole report will be included on one long HTML page.

Microsoft Mail branch

Select the e-mail addresses to export

Check Names

Use this button to verify if the address entered in the "To…" field is found in your email contacts.

To…

Enter the email address you want to send the export to. Use the "To…" button to select the address from your email contacts.

CC…

Enter the email address you want to send a copy of the export to. Use the "CC…" button to select an address from your email contacts.

Subject

Enter the text that will display in the header of the email.

Message

Enter the text that will display in the body of the email.

This option allows to access the report template menu of the Report Center application. Every report template is available under the category branch. After selecting the category of reports and then the specific report within the category you desire you will choose from the available filters to customize your report.

This option is driven by your operating system. This option allows to select the printer and parameters you wish to use to print your reports.

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The Open option from the File menu, allows to open custom reports already created with the new options from the File menu. When selecting this option, the default directory where your reports are stored, will prompt you. Select from the reports available, the one you wish to open.

This function allows to create time frames for the Hourly Report. Enter a Description, and use the Add button to enter time frames and time intervals. You can also use the Wizard to simply enter the Start and End of your time frame, as well as the time intervals.

The Log option allows to start and view operations traces about Report Center. Three different Log level are available, Standard, Detail and Debug. This option is for trouble shooting purpose and should be use only with the supervision of your Maitre'D reseller.

Log Level:

Three different Log level are available, Standard, Detail and Debug. This option is for trouble shooting purpose and should be use only with the supervision of your Maitre'D reseller.

View:

Use the View key to access to log file.

This option allows to choose whether or not to display the toolbar (all icons at the top of your screen). This selection toggles from enable to disable. A check mark will display besides Toolbar when enabled.

Status Bar

This option allows to choose whether or not to display the Status bar (the line above the taskbar). This selection toggles from enable to disable. A check mark will display besides Status bar when enabled.

Report View

Drill Down

Enable this option to use a navigation structure within custom generated reports that allows to collapse and expand sections.

Group Tree

Enable this option to display a navigation tree in a left pane that allows navigating through sections of generated reports.

Document Tips

Enable this option to show bubble-type help when hovering over sections of generated reports.

Search

Enable this option to allow locating strings of characters in generated reports.

Home Page

Use Default

If this option is enabled, the Maitre'D default home page for the Report Center module will be used.

Address

Enter the URL of your head-office's intranet or your complete URL on the Maitre'D Databoard server that will be used instead of the default local home page for the Report Center module.

Maitre'D Databoard Identification

User name

Enter the user name to access the Maitre'D Databoard server.

Password

Enter the password to access the Maitre'D Databoard server.

Confirm Password

Confirm the password to access the Maitre'D Databoard server.

Maitre'D Sales by Workstation report shows sales information by workstation for the date or the period of time requested. From a report filter window, select the appropriate date or date range, workstation for the information needed.

The following is a sample of the Sales by Workstation report:

The report is divided by workstation, which is subdivided in different sections. For each workstation the first section provides you with:

Total net sales

Sales after all discounted $ amounts, and before taxes.

Total taxes

Total of all taxes charged to the customers.

Total discounts

Total of all discounts applied during the day.

Total Sales

Total gross sales = total net sales + total taxes.

Service

Total service charge.

# Meal(s)

Total number of meal served.

# Client(s)

Total number of client served.

# Table(s

Total number of tables served.

No sale(s)

The number of times the cash drawer was opened without any sales being done.

Meal value

Total $ value for all meals served.

Average / Client

An average $ amount by clients.

Average / table

An average $ amount by tables.

Table turnover (min.)

An average of the amount of time before a table turnover occurs.

Frequent Diner(s)

Total Number of Frequent Diner served.

Reward Coupon(s)

Total Number of Reward Coupon Diner emitted

Division

For each workstation this section provides the gross sales by division and the % of sales each division represents. Besides each division, you get the quantity of items sold to that division. Gross sales = sales before any discounts and taxes. % = Division sales / total sales for the workstation shift and drawer x 100

Total = total gross sales for the workstation shift and drawer.

Categories

For each workstation, this section provides you with the gross sales by category and the % of sales each category represents. Beside each category you get the quantity of item sold belonging to that category. Gross sales = sales before any discounts and taxes. % = Division sales / total sales for the workstation shift and drawer x 100 Total = total gross sales for the workstation shift and drawer.

Media

For each workstation this section provides you with the total of each media type, and the % this media represents over all medias.

Taxes

For each workstation this section provides you with the total for each tax. The total of all taxes show at the bottom.

Discount

For each workstation this section provides you with the total of each discounts. The total including all discounts, show at the bottom.

Maitre'D Sales by Shift Report shows sales information by workstation shift for the date or the period of time requested. From a report filter window, you select the appropriate date or date range, workstation, shift for which you need information. The following is a sample of the Sales by Shift report:

The report is divided by workstation and shift, which is subdivided in different sections. For each workstation and shift, the first section provides you with:

Total net sales

Sales after all discounted $ amounts, and before taxes.

Total taxes

Total of all taxes charged to the customers.

Total discounts

Total of all discounts applied during the day.

Total Sales

Total gross sales = total net sales + total taxes.

Service

Total service charge.

# Meal(s)

Total number of meal served.

# Client(s)

Total number of client served.

# Table(s

Total number of tables served.

No sale(s)

The number of times the cash drawer was opened without any sales being done.

Meal value

Total $ value for all meals served.

Average / Client

An average $ amount by client.

Average / table

An average $ amount by table.

Table turnover (min.)

The average amount of time occurs a table turnover.

Frequent Diner(s)

Total Number of Frequent Diner served.

Reward Coupon(s)

Total Number of Reward Coupon Diner emitted

Division

For each workstation and shift, this section provides the gross sales by division and the % of sales each division represents. Besides each division, you get the quantity of items sold to that division. Gross sales = sales before any discounts and taxes. % = Division sales / total sales for the workstation shift and drawer x 100 Total = total gross sales for the workstation shift and drawer.

Categories

For each workstation shift, this section provides you with the gross sales by category and the % of sales each category represents. Beside each category you get the quantity of item sold belonging to that category. Gross sales = sales before any discounts and taxes. % = Division sales / total sales for the workstation shift and drawer x 100 Total = total gross sales for the workstation shift and drawer. Media

For each workstation shift this section provides you the total of each media type, and the % this media represents over all medias.

Taxes

For each workstation shift, this section provides you with the total for each tax. The total of all taxes show at the bottom.

Discount

For each workstation shift this section provides you with the total of each discounts. The total including all discounts, show at the bottom.

Maitre'D sales by table report shows sales items information by table for the date or the period of time requested. From the report filter window, select the appropriate dates, amounts, invoice numbers, tables, employees, items, Revenu Centers and modes to be included in the report.

The following is a sample of the sales by table report:

The report is divided in two sections. For each table, the first section provides you with:

Table #

Table number.

Item #

Individual item numbers.

Item Description

Individual item descriptions.

Quantity

Total and individual item quantities.

Total

Total and individual item values.

Number of Check

Total number of checks.

Check Average

Total item value divided by total number of checks.

For all tables, the second section provides you with:

Item #

Individual item numbers.

Description

Individual item descriptions.

Quantity

Individual and total item quantities.

Total

Individual and total item values.

Maitre'D Sales Consolidated Report shows the restaurant's sales information for the date or the period of time requested. The following is a sample of the Sales consolidated report:

The report is divided in different sections. The first section provides you with:

Total net sales

Sales after all discounted $ amounts, and before taxes.

Total taxes

Total of all taxes charged to the customers.

Total discounts

Total of all discounts applied during the day.

Total Sales

Total gross sales = total net sales + total taxes.

Service

Total service charge.

# Meal(s)

Total number of meal served.

# Client(s)

Total client served.

# Table(s

Total number of tables served.

No sale(s)

The number of times the cash drawer was opened without any sales being done.

Meal value

Total $ value for all meals served.

Average / Client

An average $ amount by clients.

Average / table

An average $ amount by tables.

Table turnover (min.)

An average of the amount of time before a table turnover occurs.

Frequent Diner(s)

Total Number of Frequent Diner served.

Reward Coupon(s)

Total Number of Reward Coupon Diner emitted

Division

For each workstation this section provides you with the gross sales by division and the % of sales each division represents. Beside each division you get the quantity of items sold to that division. Gross sales = sales before any discount and before any tax. % = Division sales / total sales for the restaurant x 100 Total = total gross sales for the restaurant

Categories

This section provides you with the gross sales by category and the % of sales each category represents. Besides each category you get the quantity of item sold belonging to that category. Gross sales = sales before any discount and before any tax. % = Division sales / total sales for the restaurant x 100 Total = total gross sales for the restaurant

Media

This section provides you with the total of each media type and the % this media represents over all medias.

Taxes

This section provides you with the total of each tax. The total of all taxes shows up at the bottom.

Discount

This section provides you with the total for each discount. A total including all discounts shown at the bottom.

Maitre'D Sales by Drawer Report shows sales information by workstation shift and drawer for the date or the period of time requested. From a report filter window, you select the appropriate date or date range, workstation, shift and drawer for which you need information.

The following is a sample of the Sales by Drawer report:

The report is divided by: workstation, shift and drawer, which are subdivided into different sections. For each workstation shift and drawer, the first section provides you with:

Total net sales

Total sales after all discounted $ amounts and before taxes.

Total taxes

Total of all taxes charged to the customers.

Total discounts

Total of all discounts applied during the day.

Total Sales

Total gross sales = total net sales + total taxes

Service

Total service charge

# Meal(s)

Total number of meal served.

# Client(s)

Total client served

# Table(s

Total number of tables served.

No sale(s)

The number of times the cash drawer was opened without any sales being done.

Meal value

Total $ value for all meal served

Average / Client

An average $ amount by client.

Average / table

An average $ amount by table.

Table turnover (min.)

The average number of time occurs a table turnover.

Frequent Diner(s)

Total Number of Frequent Diner served.

Reward Coupon(s)

Total Number of Reward Coupon Diner emitted

Division:

For each workstation shift and drawer, this section provides the gross sales by division and the % of sales each division represents. Besides each division, you get the quantity of items sold to that division. Gross sales = sales before any discounts and taxes. % = Division sales / total sales for the workstation shift and drawer x 100 Total = total gross sales for the workstation shift and drawer.

Categories:

For each workstation shift and drawer, this section provides you with the gross sales by category and the % of sales each category represents. Beside each category you get the quantity of item sold belonging to that category. Gross sales = sales before any discounts and taxes. % = Category sales / total sales for the workstation shift and drawer x 100 Total = total gross sales for the workstation shift and drawer.

Media:

For each workstation shift and drawer this section provides you with the total for each media type and the % this media represents over all media.

Taxes:

For each workstation shift and drawer this section provides you with the total for each tax. The total of all taxes shows up at the bottom.

Discount:

For each workstation shift and drawer this section provides you with the total for each discount. A total including all discounts shows up at the bottom.

Maitre'D Top 15 items by modes Report shows the top 15 items sold by Revenu Center and mode for the date or the period of time requested. From a report filter window, you select the appropriate date or date range, categories, divisions, Revenu Centers and modes for which you need information. The following is a sample of the Top 15 items by modes report:

For each Revenu Center and for each mode you get a graphic of the top 15 items sold. You can visualize and compare the $ sales and the $ profit between the top items. Under net you can find a list of the top 15 items with the following information:

Quantity:

Total quantity sold

Description:

Revenu Center item description from the POS Control module, it corresponds to the regular description

Id:

Corresponds to the Revenu Center item # from the POS Control module combined with restaurant number (that start with 100,000).

Sales:

Total gross sales (before any discount is applied) for the Revenu Center item

Percent:

Percentage the Revenu Center item sales towards the top 15 items total sales

Cost:

Revenu Center item cost from the POS Control module

Profit:

Is the Revenu Center item Sales less the Revenu Center item Cost

Percent:

Is the Revenu Center item Profit divided by the Revenu Center item Sales multiply by 100 Then you find a total quantity, total sales, total cost and total profit for the top 15 items.

Maitre'D Top 15 items by Revenue Center Report shows the top 15 items sold by Revenue Center for the date or the period of time requested. From a report filter window, you select the appropriate date or date range, categories, divisions, Revenue Centers and modes for information needed. The following is a sample of the Top 15 items by Revenue Center report:

For each Revenue Center and mode you get a graphic of the top 15 items sold. You can visualize and compare the $ sales and the $ profit between the top items. Under net you can find a list of the top 15 items with the following information:

Quantity:

Total quantity sold

Description:

Revenue Center item description from the POS Control module, it corresponds to the regular description

Id:

Corresponds to the Revenue Center item # from the POS Control module (combined with the restaurant index number).

Sales:

Total gross sales (before any discount is applied) for the Revenue Center item

Percent:

Percentage the Revenue Center item sales towards the top 15 items total sales

Cost:

Revenue Center item cost from the POS Control module

Profit:

Is the Revenue Center item Sales less the Revenue Center item Cost

Percent:

Is the Revenue Center item Profit divided by the Revenue Center item Sales multiply by 100

Then you find a total quantity, total sales, total cost and total profit for the top 15 items.

Maitre'D Top 15 items consolidated Report shows information of top 15 items of all Revenue Centers condensed together, for the date or the period of time requested. From a report filter window, you select the appropriate date or date range, categories, divisions, Revenue Centers and modes for which you need information. The following is a sample of the Top 15 items consolidated report:

You get a graphic of the top 15 items sold for all Revenue Centers condensed. You can visualize and compare the $ sales and the $ profit between those top items. Under net you can find a list of the top 15 items with the following information: For each Revenue Center and mode you get a graphic of the top 15 items sold. You can visualize and compare the $ sales and the $ profit between the top items. Under net you can find a list of the top 15 items with the following information:

Quantity:

Total quantity sold

Description:

Revenue Center item description from the POS Control module, it corresponds to the regular description

Id:

Corresponds to the Revenue Center item # from the POS Control module.

Sales:

Total gross sales (before any discount is applied) for the Revenue Center item

Percent:

Percentage the Revenue Center item sales towards the top 15 items total sales

Cost:

Revenue Center item cost from the POS Control module

Profit:

Is the Revenue Center item Sales less the Revenue Center item Cost

Percent:

Is the Revenue Center item Profit divided by the Revenue Center item Sales multiply by 100 Then you find a total quantity, total sales, total cost and total profit for the top 15 items

Maitre'D's Permanent Report shows you the Maitre'D key information, the non-resettable totals. It acts like a journal printer and keeps running sales since the beginning of the restaurant's operation. The following is a sample of the Permanent report:

Last closing day:

Last close accounting day

Reset Date:

The last date and time the sales deletion occurred to start the restaurant "LIVE"

Access Date:

The last date and time the key was access, updated.

Sales total:

Total sales since the beginning of the restaurant's operation

Discounts total:

Total of all discounts since the beginning of the restaurant's operation

Taxes total:

Total of all taxes since the beginning of the restaurant's operation

Voids total:

Total of all voids since the beginning of the restaurant's operation

Training total:

All training sales since the beginning of the restaurant's operation

Maitre'D DSR Report (Daily Summary Report) compares sales (gross sales), taxes, media types, discounts and daily deposit for the selected week or date range. This report shows you a cash deposit only if you have the field "daily deposit" selected under the P.O.S. Control / view / option.

The following is a sample of DSR report:

Sales:

Represents the gross sales before any discount and before any taxes. For each day you get the $ sales per category and the percentage (category sales divided by total sales x 100) it represents from the total gross sales. In this section you also have a total sales and a total %.

Taxes:

Represent each tax's total and then total taxes.

POS TOT SALES:

Total sales + Total Taxes

Payment:

The 1st part of this section shows you total for the media type, 2 to 25, the total for payment received against a receivable account or a room charge. The 2nd part of this section adds up paid in and gift certificate sold to the 1st part and then the last part adds up the paid out to the 2nd part.

TOTAL PAYMENTS:

Total of all subtotals from the payment section.

Discount:

Lists all discounts used with their total $ amount and then a total of all discounted $ amount

TOTAL NON-CASH:

TOTAL PAYMENTS + TOTAL DISCOUNTS

CASH DEPOSIT:

Shows you a cash deposit only if you have the field "daily deposit" selected under the P.O.S. Control / view / option at the restaurant site. When this option isselected at the restaurant site, the end of the day prompts the restaurant owner/manager for the cash deposit. This cash deposit will then be included in the DBF conversion and will be transferred to the head office.

SALES - PAYMENT - DISCOUNT

What your cash deposit should be

TOTAL RECEIPTS:

TOTAL NON-CASH + CASH DEPOSIT

OVER/SHORT

TOTAL NON-CASH less POS TOT SALES + CASH DEPOSIT

OR if daily deposit not activated under POS Control then TOTAL NON-CASH less POS TOT SALES

Maitre'D's Daily Permanent Sales Report shows you the same non-resettable totals as the Permanent Report, but on a daily basis. It acts like a journal printer and keeps running sales since the beginning of the restaurant's operation. The following is a sample of the Daily Permanent Sales report:

Date:

Accounting day.

Sales Total:

Total sales since the beginning of the restaurant's operation.

Sales Daily:

Difference between total sales after that day and total sales before that day.

Discounts Total:

Total of all discounts since the beginning of the restaurant's operation.

Discounts Daily:

Difference between total discounts after that day and total discounts before that day.

Taxes Total:

Total of all taxes since the beginning of the restaurant's operation.

Taxes Daily:

Difference between total taxes after that day and total taxes before that day.

Voids Total:

Total of all voids since the beginning of the restaurant's operation.

Voids Daily:

Difference between total voids after that day and total voids before that day.

Training Total:

All training sales since the beginning of the restaurant's operation.

Training Daily:

Difference between total training sales after that day and total training sales before that day.

Maitre'D item report per employee shows the total $ amount sold for each employees and the number of items with the description

The following is a sample of the Items Report per Employee report:

Amount by waiter

This is the total amount of sales for each waiter for the selected period

Quantity by waiter

This is the number total of item sold by each waiter

Maitre'D's Daybook report shows you sales details, by modes and by Revenue Centers, on the first pages, as well as discount details, deposit details, and statistics, on a last page. From the report filter window, select the appropriate date to be included in the report. It is also possible to force the user to enter the deposit amount before they can run the EOD. If you wish to do so, the "Daily deposit" option under P.O.S. Control / View / Option must be enabled. The following is a sample of the daybook report:

The report is divided in two parts. The first part, for all Revenue Centers and individual Revenue Centers and modes, provides you with:

Category

Description of Division Category.

Gross sales

Total of all sales before discounts.

Total discounts

Total of all discounts applied during the day.

Cust. count

Total client served.

Taxes

Individual taxes.

Total taxes

Total of all taxes applied.

Total

Gross sales plus total taxes.

The first part provides you with totals for all Revenue Centers and modes of:

Discount details

Description of individual discounts.

Total discount

Total of all discounts applied.

Daily deposit

Description of individual media types other then cash.

Total charges

Total of all media types other then cash.

Total cash

Total cash collected.

Cash deposit

Amount deposited to the General Ledger.

Balance

Total cash minus cash deposit.

Total deposit

Total charges plus cash deposit.

Total Sales: Total sale of all revenue centers and modes.

Other information

Description of individual Revenue Centers.

Customer

Total customer served for each Revenue Center.

Average

Average sales per customer for each Revenue Center.

Meals

Total meals served for each Revenue Center.

Average

Average sales per meal for each Revenue Center.

Total

Total customers, average sales per customer, total meals and average sales per meal for all Revenue Centers.

Void summary

Number and value of all voids for all Revenue Centers.

First and last bill numbers

Beginning and ending bill numbers for that fiscal day.

Period covered

Beginning and ending date and time for that fiscal day.

Maitre'D taxes by Revenue Center report shows taxes information by Revenue Center for the date or the period of time requested. From the report filter window, select the appropriate dates, Revenue Centers and modes to be included in the report.

The following is a sample of the taxes by Revenue Center report:

The report is divided in four sections. For each Revenue Center, the Sales section provides you with:

Revenue Center

Revenue Center description.

Gross sales

Sales including discounts, service charges and net sales.

Discounts

Discounts applied in this Revenue Center.

Total sales

Gross sales minus discounts.

Services

Service charges applied for this Revenue Center.

Taxes

Total of taxes applied on taxable sales for this Revenue Center.

Net sales

Total sales minus service charges and taxes.

For all taxes, the Consolidated Taxes section provides you with:

Non taxable sales

Sales on which no taxes apply.

Taxable sales

Sales on which any tax is applied.

Taxes

Taxes applied on taxable sales.

For all tax categories, the Consolidated Tax Categories section provides you with:

Non taxable sales

Sales on which no taxes apply.

Taxable sales

Sales on which any tax is applied.

Taxes

Taxes applied on taxable sales.

For all Revenue Centers, the Taxes section provides you with:

Non taxable sales

Sales on which no taxes apply for this Revenue Center.

Taxable sales

Sales on which any tax is applied for this Revenue Center.

Taxes

Total of taxes applied on taxable sales for this Revenue Center.

Maitre'D taxes by mode report shows taxes information by Revenue Center and mode for the date or the period of time requested. From the report filter window, select the appropriate dates, Revenue Centers and modes to be included in the report.

The following is a sample of the taxes by mode report:

For each Revenue Center, this report is divided in three sections.

For each mode, the Sales section provides you with:

Gross sales

Sales including discounts, service charges and net sales.

Discounts

Discounts applied in this mode.

Total sales

Gross sales minus discounts.

Services

Service charges applied for this mode.

Taxes

Total of taxes applied on taxable sales for this mode.

Net sales

Total sales minus service charges and taxes.

For each mode, the Taxes section provides you with:

Non taxable sales

Sales on which no tax apply.

Taxable sales

Sales on which any tax is applied.

Taxes

Taxes applied on taxable sales.

For each mode, the Tax Categories section provides you with:

Non taxable sales

Sales on which no tax apply.

Taxable sales

Sales on which any tax is applied.

Taxes

Taxes applied on taxable sales.

For all modes and Revenue Centers, the Total line provides you with:

Gross sales

Total sales including discounts, service charges and net sales.

Discounts

Total discounts applied in all modes and Revenue Centers.

Total sales

Total gross sales minus discounts.

Services

Total service charges applied for all modes and Revenue Centers.

Taxes

Total of taxes applied on taxable sales.

Net sales

Total sales minus service charges and taxes.

Maitre'D sales per division category by Revenue Center report shows category information by Revenue Center for the date or the period of time requested. From the report filter window, select the appropriate dates, categories, divisions, Revenue Centers and modes to be included in the report.

The following is a sample of the sales per division category by Revenue Center report:

This report is divided in two sections. For all Revenue Centers, the first section provides you with:

Quantity

Quantity of items sold, by division category and total.

Sales

Sales value of items sold, by division category and total.

Percentage

Percentage of sales value of each division category.

For each individual Revenue Center, the second section provides you with:

Quantity

Quantity of items sold, by division category and total.

Sales

Sales value of items sold, by division category and total.

Percentage

Percentage of sales value of each division category.

Maitre'D sales per division category by mode report shows category information by mode for the date or the period of time requested. From the report filter window, select the appropriate dates, categories, divisions, Revenue Centers and modes to be included in the report.

The following is a sample of the sales per division category by mode report:

This report is divided in two sections. For each individual Revenue Center, and for each mode, the first section provides you with:

Quantity

Quantity of items sold, by division category and total.

Sales

Sales value of items sold, by division category and total.

Percentage

Percentage of sales value of each division category.

For all Revenue Centers, the Total line provides you with:

Quantity

Total quantity of items sold.

Sales

Total sales value of items sold.

Maitre'D sales per division by Revenue Center report shows division information by Revenue Center for the date or the period of time requested. From the report filter window, select the appropriate dates, Revenue Centers and divisions to be included in the report.

The following is a sample of the sales per division by Revenue Center report:

This report is divided in two sections. For each individual Revenue Center and mode, the first eight columns of the first section provide you with:

Qty.

Quantity of items sold, by division and total in this mode.

Amt.

Sales value of items sold, by division and total in this mode.

For each individual Revenue Center, the last three columns of the first section provide you with:

Qty.

Quantity of items sold, by division and total for all modes.

Amt.

Sales value of items sold, by division and total for all modes.

Percentage

Percentage of sales value of each division.

For each division, the second section provides you with:

Division

Description of the division.

Revenue Center

Description of the Revenue Center.

Qty.

Quantity of items sold, by Revenue Center and total for this division.

Amt.

Sales value of items sold, by Revenue Center and total for this division.

Percentage

Percentage of sales value of each division.

PLU Sales Summary

Maitre'D PLU sales summary report shows PLU information for the date or the period of time requested. From the report filter window, select the appropriate dates, PLUs, Revenue Centers, divisions and items to be included in the report.

The following is a sample of the PLU sales summary report:

This report is divided in two sections. For each individual PLU, the first three columns of the first section provide you with:

Item description

Description of the sales item.

Item

Code of the sales item in P.O.S. Control.

Revenue Center

Revenue Center of the sales item.

For each PLU, the next eight columns of the first section provide you with:

Qty.

Quantity of sales item sold in each mode, by sales item and total for this PLU.

Amt.

Value of sales items sold in each mode, by sales item and total for this PLU.

For each PLU, the last two columns of the first section provide you with:

Qty.

Quantity of sales items sold in all modes, by sales item and total for this PLU.

Amt.

Value of sales items sold in all modes, by sales item and total for this PLU.

For each individual PLU, the first two columns of the second section provide you with:

PLU

PLU number.

Descritpion

PLU description.

For each PLU, the next eight columns of the second section provide you with:

Qty.

Quantity of PLU sold in each mode, by PLU and total for all PLUs.

Amt.

Value of PLU sold in each mode, by PLU and total for all PLUs.

For each PLU, the last two columns of the second section provide you with:

Qty.

Quantity of PLU sold in all modes, by PLU and total for all PLUs.

Amt.

Value of PLU sold in all modes, by PLU and total for all PLUs.

The following is a sample of the Sales Consolidated per Item and Mode by Division report

Maitre'D PLU sales summary by division report shows PLU information by division for the date or the period of time requested. From the report filter window, select the appropriate dates, PLUs, and divisions to be included in the report.

The following is a sample of the PLU sales summary by division report:

This report is divided in two sections. For each division, the first two columns of the first section provide you with:

PLU

Code of the PLU.

Description

Description of the PLU.

For each division, the next eight columns of the first section provide you with:

Qty.

Quantity of PLU sold in each mode, by PLU and total for all PLUs.

Amt.

Value of PLU sold in each mode, by PLU and total for all PLUs.

For each division, the last two columns of the first section provide you with:

Qty.

Quantity of PLU sold in all modes, by PLU and total for all PLUs.

Amt.

Value of PLU sold in all modes, by PLU and total for all PLUs.

For each division, the first column of the second section provides you with:

Division

Description of the division.

For each division, the next eight columns of the second section provide you with:

Qty.

Quantity of PLU sold in each mode, by division and total for all divisions.

Amt.

Value of PLU sold in each mode, by division and total for all divisions.

For each division, the last two columns of the second section provide you with:

Qty.

Quantity of PLU sold in all modes, by division and total for all divisions.

Amt.

Value of PLU sold in all modes, by division and total for all divisions.

Maitre'D PLU sales summary by item report shows PLU information by sales items for the date or the period of time requested. From the report filter window, select the appropriate dates, PLUs, and sales items to be included in the report.

The following is a sample of the PLU sales summary by item report:

This report is divided in two sections. For each sales item number, from P.O.S. Control, the first three columns of the first section provide you with:

Item #

Code of the PLU.

Item description

Description of the PLU.

Revenue Center

Description of the Revenue Center.

For each sales item, the next eight columns of the first section provide you with:

Qty.

Quantity of PLU sold in each mode, by PLU and total for all PLUs.

Amt.

Value of PLU sold in each mode, by PLU and total for all PLUs.

For each sales items, the last two columns of the first section provide you with:

Qty.

Quantity of PLU sold in all modes, by PLU and total for all PLUs.

Amt.

Value of PLU sold in all modes, by PLU and total for all PLUs.

For each sales item, the first two columns of the second section provide you with:

Item #

Code of the sales item in P.O.S. Control.

Item description

Description of the sales item.

For each Revenue Center, the next eight columns of the second section provide you with:

Qty.

Quantity of sales item sold in each mode, by sales item and total for all sales items.

Amt.

Value of sales items sold in each mode, by sales item and total for all sales items.

For each Revenue Center, the last two columns of the second section provide you with:

Qty.

Quantity of sales item sold in all modes, by sales item and total for all sales items.

Amt.

Value of sales items sold in all modes, by sales item and total for all sales items.

Maitre'D weekly summary of clients by time period report shows client count information by half-hour time slices for the week requested. From the report filter window, select the appropriate start date and time slices to be included in the report.

The following is a sample of the weekly summary of clients by time period report:

For each half-hour of each mode of each day of the week, this report shows the client count.

From-To

Beginning and end of half-hour time slice.

Sun to Sat

Sunday through Saturday.

Total

Total clients of that half-hour slice for the week.

Mode

Total clients for that mode on that day and for the whole week.

Total

Total clients of that day.

Maitre'D PLU sales summary by Revenue Center report shows PLU information by Revenue Center for the date or the period of time requested. From the report filter window, select the appropriate dates, PLUs, and Revenue Centers to be included in the report.

The following is a sample of the PLU sales summary by Revenue Center report:

This report is divided in two sections. For each Revenue Center, the first three columns of the first section provide you with:

PLU

Code of the PLU.

Item description

Description of the sales item.

Item

Code of the sales item in P.O.S. Control.

For each Revenue Center, the next eight columns of the first section provide you with:

Qty.

Quantity of sales item sold in each mode, by sales item and total for all sales items.

Amt.

Value of sales item sold in each mode, by sales item and total for all sales items.

For each Revenue Center, the last two columns of the first section provide you with:

Qty.

Quantity of sales item sold in all modes, by sales item and total for all sales items.

Amt.

Value of sales item sold in all modes, by sales item and total for all sales items.

For each Revenue Center, the first column of the second section provides you with:

Division

Description of the Revenue Center.

For each Revenue Center, the next eight columns of the second section provide you with:

Qty.

Quantity of sales items sold in each mode, by Revenue Center and total for all Revenue Centers.

Amt.

Value of sales items sold in each mode, by Revenue Center and total for all Revenue Centers.

For each Revenue Center, the last two columns of the second section provide you with:

Qty.

Quantity of sales items sold in all modes, by Revenue Center and total for all Revenue Centers.

Amt.

Value of sales items sold in all modes, by Revenue Center and total for all Revenue Centers.

Maitre'D weekly summary of meals by time period report shows meal count information by half-hour time slices for the week requested. From the report filter window, select the appropriate start date and time slices to be included in the report.

The following is a sample of the weekly summary of meals by time period report:

For each half-hour of each mode of each day of the week, this report shows the meal count.

From-To

Beginning and end of half-hour time slice.

Sun to Sat

Sunday through Saturday.

Total

Total meals of that half-hour slice for the week.

Mode

Total meals for that mode on that day and for the whole week.

Total

Total meals of that day.

Maitre'D order report provides all items ordered for a specific time frame. From the report filter window, select the date and time range, tables and employees to be included in the report. If you select the current day, as a date range, Maitre'D shows orders from printed checks. The following is a sample of the order report:

Time:

The time that the item was ordered at the workstation

Id Employee:

Pos Control employee code

Employee:

POS Control employee name

Table:

Table #

Id Item:

Item #

Item:

Item description

Quantity:

Quantity sold, if a negative quantity, the item was voided

Price:

The price of the item

Mode:

Order mode according to the time of the day and/or employee screen access

Revenue Center:

The Revenue Center the item was ordered from

Check#:

The check number the item belongs to

Train.:

Has a check mark when an employee (under training) orders the item.

Maitre'D weekly summary of transactions by time period report shows transaction count information by half-hour time slices for the week requested. From the report filter window, select the appropriate start date and time slices to be included in the report.

The following is a sample of the weekly summary of transactions by time period report:

For each half-hour of each mode of each day of the week, this report shows the transaction count.

From-To

Beginning and end of half-hour time slice.

Sun to Sat

Sunday through Saturday.

Total

Total transactions of that half-hour slice for the week.

Mode

Total transactions for that mode on that day and for the whole week.

Total

Total transactions of that day.

Maitre'D Summary of Payment by Servers report shows you media types per employee.

From the report filter window, select the dates and employees to be included in the report.

The following is a sample of the summary of payments by servers report:

For each employee, a section of the Summary of Payments by Servers report provides you with:

#

Employee number.

Server

Name of the employee.

Description

Name of the Media Type.

Qty

Number of times this Media Type was used by this employee.

Amount

Total amount of sales settled with this media type by this employee.

Net Deposit

Total of all Media Types for this employee.

Maitre'D weekly summary of sales by time period report shows sales information by half-hour time slices for the week requested. From the report filter window, select the appropriate start date and time slices to be included in the report.

The following is a sample of the weekly summary of sales by time period report:

For each half-hour of each mode of each day of the week, this report shows the sales.

From-To

Beginning and end of half-hour time slice.

Sun to Sat

Sunday through Saturday.

Total

Total sales of that half-hour slice for the week.

Mode

Total sales for that mode on that day and for the whole week.

Total

Total sales of that day.

Maitre'D Summary of Servers report shows you concisely sales by employees.

From the report filter window, select the dates and employees to be included in the report.

The following is a sample of the summary of servers report:

For each server, one line of the Summary of Servers report provides you with:

#

Employee number.

Server

Name of the Employee.

Total

Total sales including service charges and taxes, minus discounts.

Transfer

Sales and discounts transferred from other employees or managers.

Sales

Total sales before service charges, taxes and discounts.

Discount

Discounts applied by this employee.

Tax

Taxes applied on taxable sales.

Service

Service charges applied for this employee.

Voids

Value of voids applied for this employee.

No sales

Number of times the cash drawer was opened without sales by this employee.

Customer

Number of customers served by this employee.

Report

Hour when the reading was printed by this employee.

Begin

Time of first item ordered by this employee.

End

Time the last invoice was printed by this employee.

Maitre'D Summary of Payment by Servers report shows you media types per employee.

From the report filter window, select the dates and employees to be included in the report.

The following is a sample of the summary of payments by servers report:

For each employee, a section of the Summary of Payments by Servers report provides you with:

#

Employee number.

Server

Name of the employee.

Description

Name of the Media Type.

Qty

Number of times this Media Type was used by this employee.

Amount

Total amount of sales settled with this media type by this employee.

Net Deposit

Total of all Media Types for this employee.

Maitre'D Sales Consolidated with Discounts by Categories report shows the restaurant's sales and discount information.

From the report filter window, select the dates to be included in the report.

The following is a sample of the sales consolidated with discounts by categories report:

The report is divided in 6 sections.

The first section provides you with:

Total net sales

Sales after all discounted $ amounts, and before taxes.

Total taxes

Total of all taxes charged to the customers.

Total discounts

Total of all discounts applied during the day.

Total Sales

Total gross sales = total net sales + total taxes.

Service

Total service charge.

# Meal(s)

Total number of meal served.

# Client(s)

Total client served.

# Table(s

Total number of tables served.

No sale(s)

The number of times the cash drawer was opened without any sales being done.

Meal value

Total $ value for all meals served.

Average / Client

An average $ amount by clients.

Average / table

An average $ amount by tables.

Table turnover (min.)

An average of the amount of time before a table turnover occurs.

Frequent Diner(s)

Total Number of Frequent Diner served.

Reward Coupon(s)

Total Number of Reward Coupon Diner emitted

Division

This section provides you with:

#

Quantity of items sold in this division.

Description

Name of the Division.

Value

Sales value of items sold, by division and total for all divisions.

Average

Division sales divided by total sales for all divisions multiplied by 100.

Categories

This section provides you with:

#

Quantity of items sold in this division category.

Description

Name of the Division Category.

Value

Gross sales value, by category and total for all categories, before discounts.

Discount

Value of discounts applied, by category and total for all categories.

Net Discount

Net sales value, by category and total for all categories, after discounts.

Average

Gross category sales divided by gross sales for all categories multiplied by 100.

Medias

This section provides you with:

#

Number of times this payment was used.

Description

Name of the payment.

Value

Total amount of sales settled with this payment.

Total Medias

Total amount of sales settled with all payments.

Percentage

Sales settled with this media divided by Total Medias multiplied by 100.

Taxes

This section provides you with:

Description

Name of the tax.

Value

Total amount of this tax applied.

Total Taxes

Total amount of all taxes applied.

Discount

This section provides you with:

#

Number of times this discount was given.

Description

Name of the discount.

Value

Total amount of this discount given.

Total Discount

Total amount of all discounts given.

The following is a sample of the Sales Units By Revenue Center By Mode report

Maitre'D's No Sales reports print the number of times cash drawers were opened without a transaction. The following is a sample of the no sales by employee report:

Maitre'D hourly reports provides access to different numbers based on Time Tables. From the report filter window, select the appropriate date, time tables and hourly reports to be included in the report.

Here is an example of the sales by division hourly report:

The following is a sample of the Sales Units By Mode report

Maitre'D profit per item by Revenue Center report shows sales item profit information by Revenue Center for the date or the period of time requested. From the report filter window, select the appropriate dates, Revenue Centers and divisions to be included in the report.

The following is a sample of the profit per item by Revenue Center report:

For each Revenue Center, this report is divided in two sections. The first section provides you with:

Item Description

Description of sales item.

Item

Code of sales item in P.O.S. Control.

Quantity

Quantity of sales item sold, by sales item and total for the Revenue Center.

Price

Sales price of a single sales item.

Sales

Quantity of sales item multiplied by price of single sales item, for sales item and total for the Revenue Center.

Sales%

Percentage of total sales of this sales item compared to all sales of this Revenue Center.

Unit Cost

Cost of single sales item.

Cost

Quantity of sales item multiplied by unit cost of single sales item, and total for the Revenue Center.

Cost%

Percentage of total cost of sales item compared to total sales of sales item, and total for the Revenue Center.

Profit

Total sales of sales items minus total cost of sales items, and total for the Revenue Center.

For each division category, the second section provides you with:

Division Category Description

Description of category.

Sales

Total sales of category, and total of all categories

Cost

Total cost of category, and total for all categories

Cost%

Percentage of total cost of category compared to total sales in category, and total for all categories.

Profit

Total sales of category minus total cost of category, and total for all categories.

Maitre'D profit per item by division report shows sales item profit information by division for the date or the period of time requested. From the report filter window, select the appropriate dates, Revenue Centers and divisions to be included in the report.

The following is a sample of the profit per item by division report:

For each Revenue Center, this report is divided in two sections. For each division, the first section provides you with:

Item Description

Description of sales item.

Item

Code of sales item in P.O.S. Control.

Quantity

Quantity of sales item sold, by sales item and total for the division.

Price

Sales price of a single sales item.

Sales

Quantity of sales item multiplied by price of single sales item, for sales item and total for the division.

Sales%

Percentage of total sales of this sales item compared to all sales of this division.

Unit Cost

Cost of single sales item.

Cost

Quantity of sales item multiplied by unit cost of single sales item, and total for the division.

Cost%

Percentage of total cost of sales item compared to total sales of sales item, and total for the division.

Profit

Total sales of sales items minus total cost of sales items, and total for the division.

For each division category, the second section provides you with:

Division Category Description

Description of category.

Sales

Total sales of category, and total of all categories

Cost

Total cost of category, and total for all categories

Cost%

Percentage of total cost of category compared to total sales in category, and total for all categories.

Profit

Total sales of category minus total cost of category, and total for all categories.

Maitre'D Items comparison by modes report compares item gross sales by category and mode for each Revenue Center. The graphic shows you the gross sales variation for the 2 selected date or the 2 dates range period. The graphic is divided in 2 sections: top 15 items increase and top 15 items decrease. One section provides you with 15 items that had the highest increase in variation and the second one provides you with 15 items that had the most decrease in variation. From a report filter window, you select the appropriate dates or date range, the appropriate comparison date or date range, category, division, Revenue Center and mode for the information needed. The following is a sample of the items comparison by mode report:

You get a detailed list of all the information shown on the graphic for the 2 dates or the 2 period of time selected. The items are sorted in numerical and alphabetical order. The item # precedes each item. The first set of columns shows information on the fiscal date and the second set of columns shows information on the comparison date.

For each item find:

Quantity

Quantity of item sold (applies to the fiscal and comparison date)

Amount:

Item gross sales (applies to the fiscal and comparison date)

Variation:

Comparison date $ amount LESS fiscal date $ amount

Variation%:

Variation divided by the $ amount (from the fiscal date) multiply by 100

Take note: a total quantity, $ amount, variation and variation % shows up at the top of the graphic. This total includes all items belonging to the category.

Maitre'D Items comparison by Revenue Center report compares item gross sales by category for each Revenue Center. The graphic shows you the gross sales variation for the 2 dates or the 2 dates range period selected. The graphic is divided in 2 sections: top 15 items increase and top 15 items decrease. One section provides you with 15 items that had the highest increase in variation and the second one provides you with 15 items that had the most decrease in variation. From a report filter window, you select the appropriate dates or date range, the appropriate comparison date or date range, category, division, Revenue Center and mode for which you need information. The following is a sample of the Items comparison by Revenue Center report:

You get a detailed list of all the information shown on the graphic for the 2 dates or the 2 period of time selected. The items are sorted in numerical and alphabetical order. The item # precedes each item. The first set of columns shows information on the fiscal date and the second set of columns shows information on the comparison date.

For each item find:

Quantity:

Quantity of item sold (applies to the fiscal and comparison date)

Amount:

Item gross sales (applies to the fiscal and comparison date)

Variation:

Comparison date $ amount LESS fiscal date $ amount

Variation%:

Variation divided by the $ amount (from the fiscal date) multiply by 100

Take note: a total quantity, $ amount, variation and variation % shows up at the top of the graphic. This total includes all items belonging to the category.

Maitre'D item comparison consolidated report compares the items gross sales. The graphic shows you the gross sales variation for the 2 dates or the 2 dates range period selected. The graphic is divided in 2 sections: top 15 items increase and top 15 items decrease. One section provides you with 15 items that had the highest increase in variation and the second one provides you with 15 items that had the most decrease in variation. From a report filter window, you select the appropriate dates or date range, the appropriate comparison date or date range, categories, divisions, Revenue Centers and modes for which you need information. The following is a sample of the items comparison consolidated report:

You get a detailed list of all the information shown on the graphic for the 2 dates or the 2 period of time selected. The items are sorted by item#. The first set of columns shows information on the fiscal date and the second set of columns shows information on the comparison date.

For each item find:

Quantity:

Quantity of item sold (applies to the fiscal and comparison date)

Amount:

Item gross sales (applies to the fiscal and comparison date)

Variation:

Comparison date $ amount LESS fiscal date $ amount

Variation%:

Variation divided by the $ amount (from the fiscal date) multiply by 100

Take note: a total quantity, $ amount, variation and variation % shows up at the top of the graphic. This total includes all items shown on the report.

Maitre'D Divisions comparison consolidated report compares division gross sales by category. The graphic shows you the gross sales variation for the 2 dates or the 2 date range period selected. From a report filter window, you select the appropriate dates or date range, the appropriate comparison date or date range, category, division, Revenue Center and mode for the information needed. The following is a sample of the Division comparison consolidated report:

You get a detailed list of all the information shown on the graphic for the 2 dates or the 2 period of time selected. The divisions are sorted in the order you programmed them in the Maitre'D Back-Office. The first set of columns shows information on the fiscal date and the second set of columns shows information on the comparison date.

For each division find:

Quantity:

Quantity of item sold belonging to the division (applies to the fiscal and comparison date)

Amount:

Division gross sales (applies to the fiscal and comparison date)

Variation:

Comparison date $ amount LESS fiscal date $ amount

Variation%:

Variation divided by the $ amount (from the fiscal date) multiply by 100

Take note: a total quantity, $ amount, variation and variation % shows up at the top of the graphic. This total includes all divisions belonging to the category.

Maitre'D Divisions comparison by Revenue Center report compares division gross sales by category for each Revenue Center. The graphic shows you the gross sales variation for the 2 dates or the 2 dates range period selected. From a report filter window, you select the appropriate dates or date range, the appropriate comparison date or date range, category, division, Revenue Center and mode for the information needed. The following is a sample of the Division comparison by Revenue Center report:

You get a detailed list of all the information shown on the graphic for the 2 dates or the 2 period of time selected. The divisions are sorted in the order you programmed them in the Maitre'D Back-Office. The first set of columns shows information on the fiscal date and the second set of columns shows information on the comparison date.

For each division find:

Quantity:

Quantity of item sold belonging to the division (applies to the fiscal and comparison date)

Amount:

Division gross sales (applies to the fiscal and comparison date)

Variation:

Comparison date $ amount LESS fiscal date $ amount

Variation%:

Variation divided by the $ amount (from the fiscal date) multiply by 100

Take note: a total quantity, $ amount, variation and variation % shows up at the top of the graphic. This total includes all divisions belonging to the category.

Maitre'D Divisions comparison by modes report compares division gross sales by category and mode for each Revenue Center. The graphic shows you the gross sales variation for the 2 selected date or the 2 dates range period. From a report filter window, you select the appropriate dates or date range, the appropriate comparison date or date range, category, division, Revenue Center and mode for which you need information. The following is a sample of the Division comparison by mode report:

You get a detailed list of all the information shown on the graphic for the 2 dates or the 2 period of time selected. The divisions are sorted in the order you programmed them in the Maitre'D Back-Office. The first set of columns shows information on the fiscal date and the second set of columns shows information on the comparison date.

For each division you get:

Quantity:

Quantity of item sold, belonging to the division (applies to the fiscal and comparison date)

Amount:

Division gross sales (applies to the fiscal and comparison date)

Variation:

Comparison date $ amount LESS fiscal date $ amount

Variation%:

Variation divided by the $ amount (from the fiscal date) multiply by 100

Take note: a total quantity, $ amount, variation and variation % shows up at the top of the graphic. This total includes all divisions belonging to the category.

Maitre'D Sales comparison by Revenue Centers report compares net sales, promotions (discounts), taxes, service, the quantity of meals sold, the amount of clients served and the quantity of tables served between 2 specific dates or 2 specific period of time for each Revenue Center. From a report filter window, you select the appropriate dates or date range, Revenue Center and mode you need information on. The following is a sample of the Sales comparison by Revenue Centers report:

For each Revenue Center you have a graphic with columns to help you visualize the information between the 2 dates or the 2 period of time. Also, for each Revenue Center you get a detailed list of all the information shown on the graphic for the 2 dates or the 2 period of time. The first column shows the fiscal date and the second column shows the comparison date.

Sales:

Net sales

Promotions:

Totals discounted $ amount

Taxes:

Total taxes

Service

Total service

Meals:

The amount of meal served

Clients:

Total amount of clients served

Tables:

Total amount of tables served

Variation:

Comparison date $ amount LESS the fiscal date $ amount

Variation %:

Variation divided by the $ amount (from the fiscal date) multiply by 100

Maitre'D Sales Comparison consolidated report compares net sales, promotions (discounts), taxes, service, the quantity of meals sold, the amount of clients served and the quantity of tables served between 2 specific dates or 2 specific period of time. From a report filter window, you select the appropriate dates or date range, Revenue Center and mode for which you need information. The following is a sample of the Sales comparison consolidated report:

You have a graphic with columns to help you visualize the information between the 2 dates or the 2 period of time. Also, you get a detailed list of all the information shown on the graphic for the 2 dates or the 2 period of time. The first column shows the fiscal date and the second column shows the comparison date.

Sales:

Net sales

Promotions:

Totals discounted $ amount

Taxes:

Total taxes

Service:

Total service

Meals:

The amount of meal served

Clients:

Total amount of clients served

Tables:

Total amount of tables served

Variation:

Comparison date $ amount LESS the fiscal date $ amount

Variation %:

Variation divided by the $ amount (from the fiscal date) multiply by 100

Maitre'D Sales Comparison consolidated report compares net sales, promotions (discounts), taxes, service, the quantity of meals sold, the amount of clients served and the quantity of tables served between 2 specific dates or 2 specific period of time. From a report filter window, you select the appropriate dates or date range, Revenue Center and mode for which you need information. The following is a sample of the Sales comparison consolidated report:

You have a graphic with columns to help you visualize the information between the 2 dates or the 2 period of time. Also, you get a detailed list of all the information shown on the graphic for the 2 dates or the 2 period of time. The first column shows the fiscal date and the second column shows the comparison date.

Sales:

Net sales

Promotions:

Totals discounted $ amount

Taxes:

Total taxes

Service:

Total service

Meals:

The amount of meal served

Clients:

Total amount of clients served

Tables:

Total amount of tables served

Variation:

Comparison date $ amount LESS the fiscal date $ amount

Variation %:

Variation divided by the $ amount (from the fiscal date) multiply by 100

Maitre'D's items Forecast by Revenue Center report shows you your forecast sales and profit per Revenue Center for the specific amount of days and variance needed. From the report filter window, you select the appropriate date selection, category, division, Revenue Center, mode and amount of days to include and variance needed. The graphic is divided in 2 sections: top 15 items sales and top 15 items profit. The first section provides you with the items with highest sales and the second one provides you with the items with the highest profit. Take note we only show the top 15 items. The following is a sample of the items forecast by Revenue Center report:

Under each graphic, you get a detailed list of all the information shown on the graphic. The items are sorted by $ sales. The highest sales will be at the top of the list.

Quantity:

Quantity of the item expected to sale

Description

Revenue Center item description

Id:

Revenue Center item number

Sales:

Projected sales for the item: Revenue Center item selling price multiply by the projected quantity

Percent:

Projected sales percentage: $ sales divided by the total $ sales for all 15 items multiply by 100

Cost:

Revenue Center item cost from the POS Control module multiply by the projected quantity

Profit:

Projected $ profit: sales less cost

Percent:

Projected profit percentage: $ profit divided by the $ sales multiply by 100

Take note: a total quantity, projected $ sales, cost and projected $ profit shows up at the bottom. This total includes the top 15 items.

Maitre'D's items Forecast by mode report shows you your forecast sales and profit for each mode per Revenue Center for the specific amount of days and variance needed. From the report filter window, you select the appropriate date selection, category, division, Revenue Center, mode and amount of days to include and variance needed. The graphic is divided in 2 sections: top 15 items sales and top 15 items profit. The first section provides you with the items with highest sales and the second provides you with the items with the highest profit. Take note we only show the top 15 items. The following is a sample of the items forecast by mode report:

Under each graphic, you get a detailed list of all the information shown on the graphic. The items are sorted by $ sales. The highest sales will be at the top of the list.

Quantity:

Quantity of the item expected to sale

Description:

Revenue Center item description

Id:

Revenue Center item number

Sales:

Projected sales for the item: Revenue Center item selling price multiply by the projected quantity

Percent:

Projected sales percentage: $ sales divided by the total $ sales for all 15 items multiply by 100

Cost:

Revenue Center item cost from the POS Control module multiply by the projected quantity

Profit:

Projected $ profit: sales less cost

Percent:

Projected profit percentage: $ profit divided by the $ sales multiply by 100

Take note: a total quantity, projected $ sales, cost and projected $ profit shows up at the bottom. This total includes the top 15 items.

Maitre'D's item forecast consolidated report shows you your forecast sales and profit for the specific amount of days and variance needed. From the report filter window, you select the appropriate date selection, category, division, Revenue Center, mode and amount of days to include and variance needed. The graphic is divided in 2 sections: top 15 items sales and top 15 items profit. The first section provides you with the items with highest sales and the second one provides you with the items with the highest profit. Take note we only show the top 15 items. The following is a sample of the items forecast consolidated report:

Under each graphic, you get a detailed list of all the information shown on the graphic. The items are sorted by $ sales. The highest sales will be at the top of the list.

Quantity:

Quantity of the item expected to sale

Description:

Revenue Center item description

Id:

Revenue Center item number

Sales:

Projected sales for the item: Revenue Center item selling price multiply by the projected quantity

Percent:

Projected sales percentage: $ sales divided by the total $ sales for all 15 items multiply by 100

Cost:

Revenue Center item cost from the POS Control module multiply by the projected quantity

Profit:

projected $ profit: sales less cost

Percent:

Projected profit percentage: $ profit divided by the $ sales multiply by 100

Take note: a total quantity, projected $ sales, cost and projected $ profit shows up at the bottom. This total includes the top 15 items.

Maitre'D's transaction cycle per employee report shows you delay average in minutes for each stage of the meal by employees according to your specifications. From the report filter window, select the date and time range and employees to be included in the report.

The following is a sample of the transaction cycle per employee report:

Table count:

Number of tables served by this employee.

Appetizers:

Average delay between when the clients were seated and the appetizers were ordered.

Main courses

Average delay between when the appetizers and the main courses were ordered.

Desserts:

Average delay between when the main courses and the desserts were ordered.

Total meal:

Average delay between when the clients were seated and the desserts were ordered.

Check print:

Average delay between when the desserts were ordered and the checks were printed.

Check Closing:

Average delay between when the checks were printed and the checks were settled.

Maitre'D's transaction cycle per workstation report shows you delay average in minutes for each stage of the meal by workstations according to your specifications. From the report filter window, select the date and time range and workstations to be included in the report.

The following is a sample of the transaction cycle per workstation report:

Table count:

Number of tables accessed at this workstation.

Appetizers:

Average delay between when the clients were seated and the appetizers were ordered.

Main courses

Average delay between when the appetizers and the main courses were ordered.

Desserts:

Average delay between when the main courses and the desserts were ordered.

Total meal:

Average delay between when the clients were seated and the desserts were ordered.

Check print:

Average delay between when the desserts were ordered and the checks were printed.

Check Closing:

Average delay between when the checks were printed and the checks were settled.

Maitre'D's CVM Service Speed report prints delays (in seconds) for each check between the order on the workstation and the completion in the kitchen. From the report filter window, select the date range and employees to be included in the report.

The following is a sample of the CVM Service Speed report

Maitre'D's CVM Over/Under report prints the number of checks for which the delays (in seconds) between the order on the workstation and the completion in the kitchen were over or under the ideal delay.

From the report filter window, select the date range and employees to be included in the report.

The following is a sample of the CVM Over/Under report

Maitre'D's preparation speed report shows you a summary of the order preparation speed of your employees according to your specifications. From the report filter window, select the dates, Revenue Centers and modes to be included in the report.

The following is a sample of the preparation speed report:

For each CVM in each Revenue Center and each mode, this report provides you with:

under 30:

Number of orders when the delay between when the orders were entered and the items were prepared was less then 30 seconds.

30 to 60:

Number of orders when the delay between when the orders were entered and the items were prepared was between 30 seconds and 1 minute.

60 to 120:

Number of orders when the delay between when the orders were entered and the items were prepared was between 1 and 2 minutes.

over 120:

Number of orders when the delay between when the orders were entered and the items were prepared was more then 2 minutes.

Maitre'D's Service Speed report shows you delay average in time (in seconds) for each item ordered on each check by employee. From the report filter window, select the date range, employees, to be included in the report.

The following is a sample of the service speed report

Maitre'D's Statistics report shows you sales details, by Modes and by Revenue Centers, as well as for the whole restaurant's totals with statistics, on a last page. From the report filter window, select the appropriate date frame to be included in the report. The following is a sample of the Statistics report:

The report is divided in two parts. The first part, on a separate page for each Revenue Center, prints for all Modes and Revenue Centers:

Number of Customers:

Total customer served.

Number of Meals:

Total meals served.

Sales by Customer:

Average sales per customer before discounts.

Sales/Cust. (discounts):

Average sales per customer after discounts.

Sales by Meal:

Average sales per meal before discounts.

Sales/Meal (discounts):

Average sales per meal after discounts.

Sales Net:

Total sales after discounts.

Subscribed Sales:

Total sales of all divisions the restaurant has to pay royalties on.

The second part, on a last page, prints the total for the whole restaurant, and adds the following information:

Check Number:

Beginning and ending bill numbers for that date frame.

Daily Summary Number:

Number of fiscal days from the opening of the restaurant to the last day covered by these statistics.

Period Covered:

Beginning and ending date and time included.

Maitre'D's order speed report shows you a summary of the order taking speed of your employees according to your specifications. From the report filter window, select the dates and employees to be included in the report.

The following is a sample of the order speed report:

For each employee in each Revenue Center and each mode, this report provides you with:

under 30:

Number of orders when the delay between when the clients were seated and the orders were entered was less then 30 seconds.

30 to 60:

Number of orders when the delay between when the clients were seated and the orders were entered was between 30 seconds and 1 minute.

60 to 120:

Number of orders when the delay between when the clients were seated and the orders were entered was between 1 and 2 minutes.

over 120:

Number of orders when the delay between when the clients were seated and the orders were entered was more then 2 minutes.

The detailed customer list report provide you with detailed information about your Customer Tracking.

The following is a sample of the Detailed Customers List report:

Code:

The code column display the customer account number.

Customer's name:

The customer's name column displays the name of the customer.

Address:

The address column displays the full address of the customer.

Phone number:

The phone number column displays the phone number of the customer.

First order:

The first order column displays the date of the first time the customer ordered.

Last order:

The last order column displays the date of the last time the customer ordered.

Number of orders:

The number of orders column displays the number of time the customer ordered.

Total amount:

The total amount column displays the total amount for all orders this customer ordered.

Credit pending:

The Credit pending column displays the credit amount this customer has.

Credit total:

The Credit total column displays the total amount of credit the customer received.

The customer mailing label report print labels of the customer's full address.

The following is a sample of the Customers Mailing Labels report:

The customer list report provide you information about your Customer Tracking.

The following is a sample of the Customers List report:

Code

The code column display the customer account number.

Customer's name

The Customer's name column displays the name of the customer.

Address

The Address column displays the full address of the customer.

Phone number

The phone number column displays the phone number of the customer.

Last order

The Last order column displays the date of the last time the customer ordered.

Total amount

The total amount column displays the total amount for all orders this customer ordered.

The Customer transaction list report provides information about details items transaction per customer.

The following is a sample of the Customers Transactions report:

> Customer summary information

Total amount:

The total amount field displays the total amount for all orders this customer ordered.

Credit pending

The Credit pending field displays the credit amount this customer has.

First order:

The First order field displays the date of the first time the customer ordered.

Last order:

The Last order field displays the date of the last time the customer ordered.

Number of orders:

The Number of orders field displays the number of time the customer ordered.

>Detail transaction section

Qty:

The Qty column display the quantity of item for the transaction.

Item:

The Item column displays the item description.

Price:

The Price column displays the price of the item for the transaction.

Date:

The Date column displays the date of the transaction.

Time:

The Time column displays the time of the transaction.

Maitre'D's purchase order report allows to print a previously created purchase order so it can be mailed, faxed or read over the phone to the supplier. From the report filter window, select the dates, suppliers, locations, items and categories to be included in the report. The following is a sample of the purchase order report:

This report is divided in two sections. The first section provides you with:

>Billing address

Address where the invoice will be mailed.

>Purchase Order

Date:

Date of creation of the purchase.

P.O.#:

Purchase order sequential number.

Supplier:

Address of supplier for this purchase.

Ship To:

Address where the merchandise will be shipped.

The second section provides you with:

Quantity:

Quantity of items ordered.

Unit:

Format of items ordered.

Code:

Code of the inventory item.

Description:

Inventory item description.

Price:

Price paid by purchase format.

Amount:

Total $ amount of the ordered item.

Total:

Total $ amount of all items on the purchase order.

Maitre'D's productions history report shows you the history of productions that affected the inventory quantities according to your specifications. From the report filter window, select the dates, locations, items, categories and groups to be included in the report. The following is a sample of the productions history report:

For each location, this report is divided in two parts. The first line provides you with:

Date:

Date the production occurred.

The second part provides you with:

Code:

Inventory item code.

Product:

Inventory item description.

Quantity:

Number of inventory items produced.

NOTE: A negative quantity denotes a reversed production.

Unit:

Inventory format

Cost:

Price worth per inventory format.

Total:

Total value of the production.

Maitre'D's undelivered items report shows you a summary of the backorder items according to your specifications. From the report filter window, select the dates, suppliers, locations, items and categories to be included in the report. The following is a sample of the undelivered items report:

For each supplier, this report is divided in three parts. The first line provides you with:

Supplier:

Name of the supplier.

Contact:

Contact information of the supplier.

>

The second line provides you with:

Date:

Date of creation of the purchase.

P.O.#:

Purchase order sequential number.

The third part provides you with:

Order:

Quantity of items ordered.

Recev:

Quantity of items received.

Missing:

Quantity of items missing.

Item:

Inventory item description.

Undelivered reason:

Explanation of backorder.

Maitre'D's history report shows you the history of actions that affected the inventory quantities according to your specifications. From the report filter window, select the dates, locations, items, categories and groups to be included in the report. The following is a sample of the history report:

For each location, this report is divided in two parts. The first line provides you with:

Date:

Date the action occurred.

The second part provides you with:

Type:

Type of action that affected the inventory. Possible types include adjustments, productions, purchases, inventory items waste and sales items waste.

Code:

Inventory item code.

Product:

Inventory item description.

Quantity:

Number of inventory items affected by the action.

Unit:

Inventory format

Cost:

Price worth per inventory format.

Total:

Total value of the action.

Quantity:

Quantity of sales item for sales items waste.

Sale Item:

Description of sales item for sales items waste.

Maitre'D's items waste history report shows you the history of inventory items wastes that affected the inventory quantities according to your specifications. From the report filter window, select the dates, locations, items, categories and groups to be included in the report. The following is a sample of the items waste history report:

For each location, this report is divided in two parts. The first line provides you with:

Date:

Date the inventory items were wasted.

The second part provides you with:

Code:

Inventory item code.

Product:

Inventory item description.

Quantity:

Number of inventory items wasted.

Unit:

Inventory format

Cost:

Price worth per inventory format.

Total:

Total value wasted.

Maitre'D's sale items waste history report shows you the history of sales items wastes that affected the inventory quantities according to your specifications. From the report filter window, select the dates, locations, items, categories and groups to be included in the report. The following is a sample of the sale items waste history report:

For each location, this report is divided in two parts. The first line provides you with:

Date:

Date the sales items were wasted.

The second part provides you with:

Code:

Inventory item code.

Product:

Inventory item description.

Quantity:

Number of inventory items wasted.

Unit:

Inventory format

Cost:

Price worth per inventory format.

Total:

Total value wasted.

Quantity:

Quantity of sales items wasted.

Sale Item:

Description of sales item wasted.

Maitre'D's purchases history report shows you the history of purchases that affected the inventory quantities according to your specifications. From the report filter window, select the dates, locations, items, categories and groups to be included in the report. The following is a sample of the purchases history report:

For each location, this report is divided in two parts. The first line provides you with:

Date:

Date the purchase occurred.

The second part provides you with:

Code:

Inventory item code.

Product:

Inventory item description.

Quantity:

Number of inventory items purchased.

Unit:

Inventory format

Cost:

Price worth per inventory format.

Total:

Total value of the purchase.

Maitre'D's adjustment history report shows you the history of adjustments according to your specifications. From the report filter window, select the dates, locations, items, categories and groups to be included in the report. The following is a sample of the adjustment history report:

For each location, this report is divided in two parts. The first line provides you with:

Date:

Date the adjustment occurred.

The second part provides you with:

Code:

Inventory item code.

Product:

Inventory item description.

Quantity:

Difference between theoretical quantity and physical quantity on adjustment date.

Unit:

Inventory format

Cost:

Price worth per inventory format.

Total:

Total value of the adjustment.

Maitre'D's purchase report shows you in graphics and numbers how the purchases affected the inventory quantities by suppliers and by locations. From the report filter window, select the dates, suppliers, locations, items, categories and groups to be included in the report. The following is a sample of the purchase report:

For each location, this report is divided in two sections. The first section provides you with:

Product:

Inventory item description.

Category:

Category this inventory item belongs to.

Quantity:

Number of inventory items purchased.

Unit:

Inventory format

Cost:

Price worth per inventory format.

Total:

Total value of the purchase.

Date:

Date the purchase occurred.

Check #:

Invoice number indicated on the supplier invoice.

For each location, the second section provides you with:

Supplier:

Name of the supplier.

Quantity:

Number of inventory items purchased.

Total:

Total value of the purchases.

Maitre'D's purchase analysis report shows you an analysis of purchases that affected the inventory quantities according to your specifications. From the report filter window, select the dates, suppliers, locations and groups to be included in the report. The following is a sample of the purchase analysis report:

This report is divided in two sections. For each location and supplier on each day, the first section of the report provides you with:

Date:

Date a purchase occurred.

$ Amount:

Value of a purchase.

Check #:

Invoice number indicated on the supplier invoice for a purchase.

Total:

Total value of a purchase.

Group:

Group these purchases belong to.

Total:

Total value of purchases per group.

For each location, the second section of the report provides you with:

Group:

Group these purchases belong to.

Total:

Total value of purchases per group.

Maitre'D's Usage Report shows information based on real quantity used per item, based on beginning stock, purchases, transfers and ending stock for the time period requested. This report could be useful when planning your purchases. From the report filter window, select the appropriate period, suppliers, inventory items, categories, groups, locations and departments to be included in the report. The following is a sample of the usage report:

Product:

Description of the inventory item.

Units:

Format the item is used in recipes.

Beginning stock:

Quantity of inventory item, in usage units, at beginning of the time period.

Purchases:

Quantity of inventory item, in usage units, purchased during the time period.

Transfer:

Quantity of inventory item, in usage units, transferred during the time period.

Ending stock:

Quantity of inventory item, in usage units, at end of the time period.

Real Used:

Beginning stock plus purchases minus transfers and ending stock.

Maitre'D's Sales Cost Report shows information on the sales cost per inventory item and the differences between the real and the theoretical used quantities. This report is available on a weekly, periodic and monthly basis for the current and past time period. From the report filter window, select the appropriate period, suppliers, inventory items, categories, groups, locations and departments to be included in the report. The following is a sample of the sales cost report:

Product:

Description of the inventory item.

Units:

Format the item is used in recipes.

Theoretical Sales Cost:

Total cost of inventory item sold.

Variance:

Quantity of inventory item variation in usage units.

Variance Value:

Total value of inventory item variation.

Variance %:

Percentage of variance value compared to total of sales cost added with variance value.

Maitre'D's Usage Report shows information based on real quantity used per item, based on beginning stock, purchases, transfers and ending stock for the time period requested. This report could be useful when planning your purchases. From the report filter window, select the appropriate period, suppliers, inventory items, categories, groups, locations and departments to be included in the report. The following is a sample of the usage report:

Product:

Description of the inventory item.

Units:

Format the item is used in recipes.

Beginning stock:

Quantity of inventory item, in usage units, at beginning of the time period.

Purchases:

Quantity of inventory item, in usage units, purchased during the time period.

Transfer:

Quantity of inventory item, in usage units, transferred during the time period.

Ending stock:

Quantity of inventory item, in usage units, at end of the time period.

Real Used:

Beginning stock plus purchases minus transfers and ending stock.

Maitre'D's Variances Report shows inventory variances. The variance is the difference between the theoretic and real quantity used according to your inventory adjustment. This report is available on weekly, periodic and monthly basis. From the report filter window, select the appropriate period, suppliers, inventory items, categories, groups, locations, departments and amounts to be included in the report. The following is a sample of the variances report:

Product:

Description of the inventory item.

Units:

Format the item is used in recipes.

Purchases:

Quantity of inventory item, in usage units, purchased during the time period.

Real Used:

Beginning stock plus purchases minus transfers and ending stock for the time period.

Theoretical Used:

Quantity of inventory item sold, in usage units.

Variance:

Real used minus theoretical used.

Real Cost:

Theoretical cost plus variance cost.

Theoretical Cost:

Total cost of inventory item sold.

Variance:

Total variance cost value of inventory item variation.

Maitre'D's billing check report allows to print a previously created billing check so it can be mailed or faxed to the customers. From the report filter window, select the dates and customers to be included in the report, as well as whether or not to include inactive accounts. The following is a sample of the billing check report:

This report is divided in two sections. The first section provides you with:

>Restaurant address

Address of the restaurant where this bill is coming from.

>Invoice Number

Bill sequential number.

Date issue:

Date of creation of the bill.

Billing address:

Address where the bill will be shipped.

The second section provides you with:

Quantity:

Quantity of inventory items ordered.

Format:

Purchase format.

Description:

Inventory item description.

Price:

Price charged by purchase format.

Extension:

Total amount for this inventory item.

The third section provides you with:

Sub-Total:

Total amount for all inventory items on the bill.

Tax1:

First tax charged on the inventory items.

Tax2:

Second tax charged on the inventory items.

Amount:

Total amount billed, including taxes.

Maitre'D's Inventory Report is one of the most interesting reports you can generate from the inventory system. This report shows, for each inventory item, information such as beginning stock, purchases, transfers, sales, losses, ending stock, variance, value, operating cost and turn over for the time period requested. This report is available on daily, weekly, period and monthly basis. From the report filter window, select the appropriate period, suppliers, inventory items, categories, groups, locations and departments to be included in the report.

Inventory Report Sample

Restaurant name (in the yellow bar)

The restaurant code as well as the restaurant name is displayed.

Location (in the green bar)

The report is divided by inventory location within the restaurant. If there is only one location, the green bar will say “Default location”. Otherwise, the name of each location will appear in the report.

Category (In the magenta bar)

Category this inventory item belongs to.

Product

Description of the inventory item.

Units

Inventory format the item is counted in.

Beginning Stock

Quantity of inventory item in stock at the beginning of the selected period.

Purchases

Quantity of items purchased in the selected period

Transfer

Quantity of items transferred to or from other locations within the restaurant

Sales

Quantity of inventory items used as the result of sales

Losses

Quantity of inventory items wasted

Ending stock

Quantity of inventory item in stock at the end of the selected period.

Variance

Variation of the stock quantity that cannot be explained by sales or wastage, calculated after a physical inventory count.

Value

Total value of the remaining stock.

Operation cost

Total value of stock lost due to wastage and negative variance.

Turnover

Average number of days that an item remains in stock before being used.

NOTE: This report is sorted alphabetically by Inventory Categories, and then each category is sorted alphabetically by Inventory Item Description.

Inventory Report (This Morning or Now)

If a specific moment is chosen, such as This Morning or Now, the report will show less information.

Inventory Report Sample (Specific moment)

Code

Code of the inventory item.

Product

Description of the inventory item.

Category (In the magenta bar)

Category this inventory item belongs to.

Site

Physical site where the item is located.

Stock

Quantity of inventory item in stock.

Format

Inventory format the item is counted in.

Cost

Cost of inventory item per inventory unit.

Total

Total cost of inventory item for the quantity in stock.

Adjustment

Last date a quantity adjustment was made on that item.

Supplier

Name of current supplier of the inventory item.

NOTE: This report is sorted alphabetically by Inventory Categories, and then each category is sorted alphabetically by Inventory Item Description.

Maitre'D ratios report shows both the theoretical and real cost, in money value and in percentage compared with the sales. From the report filter window, select the time period to be included in the report. The following is a sample of the ratios report:

For each ratio, and for all ratios, the report provides you with:

Description:

Name of the ratio.

Sales:

Value of sales associated with this ratio.

Theoretical Cost:

Theoretical cost associated with this ratio.

Ratio:

Percentage of theoretical cost compared with sales for that ratio.

Real Cost:

Real cost associated with this ratio.

Ratio:

Percentage of real cost compared with sales for that ratio.

Difference:

Difference between theoretical and real cost percentages.