Before installing a service pack, you need to make sure that there are no sales, no open tables and no transactions of any kind in the current day. The best way to make sure that there are no transactions in the system is to perform an end-of-day just before installing the service pack.
1- Have the restaurant manager make sure that there are no pending transactions, open checks or open tables in the system.
2- Logon to the Maitre’D Back-office with appropriate credentials. (System owner or distributor)
3- Make sure that the end-of-day is not already done. To do this, start the Point of Sale Control module, then click on the View menu and select the Setup Dates option.
4- Look at the Last Closing Date value:
a. If the Last Closing Date corresponds to 2 or more days ago, then you can proceed with the End-of-Day procedure.
b. If the Last Closing Date corresponds to yesterday’s date, you will have to make a judgment call:
i. Before noon, Maitre’D will simply not allow you to do an End-ofDay. However, if no transactions were even started for the current day, you may still be able to install the service pack
ii. If it is past noon and that the restaurant is closed for the rest of the day, confirm with the restaurant owner or manager that it is okay for you to perform an end-of-day now
iii. In any other situation, you will need to setup another appointment with the restaurant to get their system updated immediately after the End-of-Day has been done.
5- Double-check to make sure that 24-hour operation mode is DISABLED. (see above)
6- Start the Server Control module.
7- Click the End-of-Day link on the main page.
8- Maitre’D will verify that there are no open checks or tables.
9- When you see the prompt saying “Current Operations Suspended”, click OK and the End-of-Day will proceed.
10-There are 35 steps in the End-of-Day process. During the process, please avoid using the computer, as the progress bars will appear and disappear and steal the focus from other applications.
11-After completion of step #35, the Maitre’D Back-Office server will restart itself and the POS workstations will become usable again.
