The Market Segment option from the Workstation menu allows to divide your sales into a maximum of 100 segments that are useful in gathering customer statistics.

Market segment meters can be created to determine how many couples, senior citizens, families, and police officers are eating in your restaurant.

To use this option, name the market segment and give a list to your servers. Select the " Market Segment " option in the P.O.S. Control / Revenue Center / Options. The workstation requests then a market segment before closing each check.

Description

Enter the Description of the Market Segment here.

The Redirection Table option from the Workstation menu allows to set up printer routers by mode or by revenue centers. You can build up to 30 different Redirection Tables.

The Redirection table allows the workstation to link a logical printer (redirect the printout) to a shared printer. If the Redirection table option is enabled in the View/Options, you may select the redirection table to use in each workstation record. If you have enabled the Redirection Table by Revenue Center option, the Redirection Tables will work by Revenue Centers instead of Modes.

Description

Type in a name for this Redirection Table.

Shared Printer

Select the Shared Printer location where the workstation redirects the print out for each Logical Printer programmed.

Location

Select the inventory location from which you are depleting inventory.

Paper Width

Type in the maximum amount of characters that the printer prints on one line.

Paper Length

Type in the number of lines you want printed per page. If you are using a slip printer, type in a minus (-) sign before the number of lines. If you are using a paper roll, type in 0.

Header Size

Type in the number of lines the printer should skip at the top of the page so that printing over the restaurant's logo does not occur, or so the printer does not start printing at the top of the page.

Footer Size

Type in the number of lines the printer should advance the page before the paper is cut. If you are using attached forms, type in the number of line feeds needed to go to the correct page before printing resumes.

Nb. Lines

Type the amount of lines you want the printer to advance each time it prints a line.

Max Line Feed

Type in the maximum number of lines you want the printer to advance during the multiple line feed function.

Status

Enter your status code in this field.

Status Mask

Type the printer code that send to the Back-Office.

Status Delay

Type the delay in second to wait for the status result.

Status Value

Enter your input in this field.

Table Color:

The Table Color option from the Workstation menu allows to program colors for tables displayed on the Open Table Verification screen at the workstation. Each table color represents a different time period that you set up with this option. If a table has remained open for the set time period, the table displays in a certain color. The colors are mainly for reference purposes so employees are able to determine if tables are still open.

Market Segments:

The Market Segment option from the Workstation menu allows to divide your sales into a maximum of 100 segments that are useful in gathering customer statistics.

Market segment meters can be created to determine how many couples, senior citizens, families, and police officers are eating in your restaurant.

Redirection Table:

The Redirection Table option from the Workstation menu allows to set up printer routers by mode or by revenue centers. You can build up to 30 different Redirection Tables.

The Redirection table allows the workstation to link a logical printer (redirect the printout) to a shared printer. If the Redirection table option is enabled in the View/Options, you may select the redirection table to use in each workstation record. If you have enabled the Redirection Table by Revenue Center option, the Redirection Tables will work by Revenue Centers instead of Modes.

Printer Type:

The Printer Type option allows to define the printer you are using with the workstations. You may define your own printer if it is not listed in the printer options. If you define your own printer, you will need to find special codes listed in your printer manual to activate each printer function.

Shared Printer:

The Shared Printer option allows to set up the connection of your shared printers from the Back-Office. This option affects directly the redirection table and printer communication. Therefore, be careful when changing the shared printer setting.

Logical Printer:

The Logical printer option from the Workstation menu allows to program logical printers for different locations in the restaurant. Logical printers are conceptual (not shared physical) printers who you use to program revenue centers. For example, you can program different logical printers for Grill, Cold Table, and Dessert even if only one shared printer exists at the workstation. The Back-Office separates all orders by logical printer and prints different coupons on the shared printer. You also may use logical printers to distribute the orders to different locations. For example: There are two bars (Dining and Lounge), each with a shared printer. In a non-peak period, the Dining Bar is closed. Workstations set to logical printer 'Bar' have orders which go to either the dining or lounge bar shared printer during peak times, and redirect to the lounge bar shared printer during non-peak times. The Redirection Table option has fields used to program logical printers to the shared printer of your choice

Options:

The Options/Workstation option from the Workstation menu allows to set up specific functions for each workstation.

The Printer Type option allows to define the printer you are using with the workstations. You may define your own printer if it is not listed in the printer options. If you define your own printer, you will need to find special codes listed in your printer manual to activate each printer function.

Setup branch

Name

Type the model name of the printer that is being programmed.

Memory

Type in the amount of memory (in bytes) that the printer has. The memory is the printer buffer.

Time Out

Type in the amount of seconds the Back-Office waits for a reply from the original printer before the system sends data to the replacement printer.

Bar Code Start

It is possible to print the check number as a bar code on the guest check. Enter the 16 characters requested to determine the "Bar code Start" code.

Bar Code End

It is possible to print the check number as a bar code on the guest check. Enter the 16 characters requested to determine the "Bar code End" code.

1 Color Ribbon

Enable this option if the printer uses a one-color ink ribbon. This option causes the printer to alternately use both sides of the ribbon. Otherwise, the printer uses ribbons with more than one color.

Logo

Select this option if the invoice paper has the restaurant logo at the top of each form, or to print the Logo with a compatible printer.

Xon/Xoff

Enable this option if the printer uses the XON/XOFF communication protocol.

Two Copies

Enable this option if your printer is able to print two copies of a credit card authorization slip using carbon paper. Disable this option if your printer is not using carbon. This option is only used when the Electronic Funds Transfer module is installed.

Click this button to choose a printer from the predefined printers list.

Status Value

Type in the cash drawer code the Back-Office sends to the cash drawer to inquire about the cash drawer's status. The code determines if the cash drawer is open or closed.

Status Mask

Type in the cash drawer code sends to the Back-Office that should be compared to the status value for checking the status of the cash drawer.

Fire String

Type in the cash drawer code sent to open the cash drawer.

Drawer Two Fire String

Type in the cash drawer code sent to open a second cash drawer connected to the same printer.

Register Status

Type in the code to compare with the status to inquire about the drawer status.

Use these options to configure the QR Code printout for receipt printers. Maitre'D uses Epson ESC/POS codes for this purpose. Any printer that is Epson ESC/POS compatible and which supports these codes will be able to make use of them.

QR Code Model

Type in the ESC/POS code for the QR Code Model to use. This is the code that tells the printer which QR Code model to use.

QR Code Size

Type in the ESC/POS code for the QR Code Size. This is the code that tells the printer which size of QR code to print.

QR Code Error

Type in the ESC/POS code for QR code error. This is the code which tells the printer what to do in case of error.

QR Code Store Data

Type in the ESC/POS code for QR Code Store Data command. This is the code which tells the printer to start storing QR Code data in its internal memory.

QR Code Print Data

Type in the ESC/POS code for QR Code Print Data command. This is the code that tells the printer to start printing the QR Code.

Justify Center

Type in the ESC/POS code for the Justify Center command. This code tells the printer to print centered on the paper roll.

Justify Left

Type in the ESC/POS code for the justify left command. This code tells the printer to print starting from the left side of the paper roll.

The Table Color option from the Workstation menu allows to program colors for tables displayed on the Open Table Verification screen at the workstation. Each table color represents a different time period that you set up with this option. If a table has remained open for the set time period, the table displays in a certain color. The colors are mainly for reference purposes so employees are able to determine if tables are still open.

Table

From

Type the amount of time after which you want the open table to display in the color for the next period, such as 0015 for 15 minutes.

Color

Select the color in which you want to display the open table during a specified time period.

Check

Printed Check

Select the screen color for a printed check when a reading is shown at the workstation.

Released Check

Select the color for a released check.

Pre-Authorized Check

Select the color for a pre-authorized check if Electronic Funds Transfer is installed on your system.

Table With Printed Check

Select the color in which you want the open table to display if the check for this table has already been printed.

Remove an obsolete device.

Modify the properties of an existing device.

Bar Dispenser #1

Type

Enable the type of the bar dispenser.

Port

Enable the serial port of the bar dispenser. This choice is enabled only when the selected type above is serial.

Section

Enter the section of the bar dispenser.

Bar Dispenser #2

Maitre'D supports 2 Berg bar dispenser devices on the same workstation.

Type

Enable the type of the second bar dispenser.

Port

Enable the serial port of the second bar dispenser. This choice is enabled only when the selected type above is serial.

Section

Enter the same section as the bar dispenser #1.

Biometric Reader

Type

Enable the type of the fingerprint biometric device.

Card Reader

Type

Enable the type of the card reader.

Port

Enable the serial port of the card reader. This choice is enabled only when the selected type above is serial.

Driver

Enable the driver of the card reader.

Cash Card Reader

Type

Enable the type of the cash card reader.

Port

Enable the serial port of the cash card reader. This choice is enabled only when the selected type above is serial.

Driver

Enable the driver of the cash card reader.

Cash Drawer #1 & #2

Type

Enable the type of this cash-drawer.

Port

Enable the serial port of this cash-drawer. This choice is enabled only when the selected type above is serial. This selection will be valid only if a serial printer is defined on the same serial port.

Driver

Enable the driver of this cash-drawer.

Coin Dispenser

Type

Enable the type of the coin dispenser.

Port

Enable the serial port of the coin dispenser. This choice is enabled only when the selected type above is Serial.

Driver

Enable the driver of the coin dispenser.

CVM

Type

Enable the type of the CVM monitor.

Port

Enable the serial port of the CVM monitor.

Driver

Enable the driver of the CVM monitor.

Fiscal Printer

Type

Enable the type of the fiscal printer.

Port

Enable the serial port of the fiscal printer.

Driver

Enable the driver of the fiscal printer.

Digital Video Recorder

IP Address

Enter the IP Address of the DVR.

Camera Number

Enter the DVR camera number.

Driver

Enable the driver of the DVR.

Line Display

Type

Enable the type of the line display.

Port

Enable the serial port of the line display. This choice is enabled only when the selected type above is serial.

Port Number

Enter the TCP/IP Port of the DVR.

Driver

Select the driver of the DVR.

Exclude Command Field

Enable this option Not to send the Command field in the text message sent to the DVR.

Exclude Camera Number

Enable this option Not to send the Camera number in the text message sent to the DVR.

Network Printer

IP Address

Enter the IP Address of the network printer.

Port Number

Enable the port number of the network printer.

Printer Type

Enable the driver of the network printer.

PIN Pad

Type

Select the type of the PIN pad.

Port

Select the serial port of the PIN pad.

Driver

Select the driver of the PIN pad.

ID

Enter the identification number of the PIN pad.

Idle Message

Enter an idle message to be displayed on the PIN pad between transactions.

Identity

Type in the device name as required by the payment processor or gateway provider. This is sometimes referred to as "Secure Device ID".

Prompt for Tip

Enable this option for the pin pad device to quote the customer for a Tip entry.

Print tip line

Enable this option to print a tip and total line on transaction records for card payments.

Printer

Type

Enable the type of the printer.

Port

Enable the port of the printer.

Driver

Enable the driver of the printer.

Scale

Type

Enable the type of the scale.

Port

Enable the serial port of the scale. This choice is enabled only when the selected type above is serial.

Driver

Enable the driver of the scale.

Scanner

Type

Enable the type of the scanner.

Port

Enable the serial port of the scanner. This choice is enabled only when the selected type above is serial.

Driver

Enable the driver of the scann

Select On

Type in the printer code to determine which printer prints first when all of your printers are linked together.

Select Off

Type in the printer code that cancels "Select On".

Expanded On

Type in the printer code that activates the printing of characters in a larger type size.

Expanded Off

Type in the printer code that cancels "Expanded On".

Red On

Type in the printer code to select another printer ink color if the printer prints in more than one color.

Red Off

Type in the printer code that cancels "Red On".

Line Feed

Type in the printer code that activates the line feed function.

Carriage Return

Type in the hexadecimal printer code that tells the printer to begin printing on the left side of the paper.

Fix Line Feed

Type in the printer code that activates the line feed function.

Top of Form

Type in the hexadecimal printer code that tells the printer to advance to the top of the form. This code has no meaning in slip printers.

Multiple Line Feed

Type in the printer code that activates the multiple line feed (form feed) function.

Paper Cutter

Type in the printer code that activates the paper cutting function. If you have a slip printer, type in the code used to release the paper.

Extra Large On

Enter the hexadecimal printer code that activates the printing of characters in extra large type size.

The Extra Large mode can be used to print the Order Number on top of the check by adding the following configuration keys & values in the POS.INI files of the workstations;

PrintOrderNumOnTop=True

PrintBigOrderNumInvoice=True

The Extra Large mode can be used to print the Order Number on the kitchen chit by adding the following configuration key & value;

PrintBigOrderNumKitchen=True

Extra Large Off

Enter the hexadecimal printer code that cancels "Extra Large On".

Reverse On

Enter the hexadecimal printer code that activates the printing of characters in white on black.

Reverse Off

Enter the hexadecimal printer code that cancels "Reverse On".

Double-Height On

Enter the hexadecimal printer code that activates the printing of characters in double height type size.

Double-Height Off

Enter the hexadecimal printer code that cancels "Double-Height On".

Page Set Up

Type in the hexadecimal printer code that the Back-Office uses to prepare the printer for printing a check. If you have a slip printer, this code is sent when you insert a sheet of paper.

Alternate Page Set Up

Type in the hexadecimal printer code that the Back-Office can use to prepare the printer for printing a reward coupon with an alternate Logo.

The Mode option from the Workstation menu allows to program the hours for each mode. Use military time to program the hours and minutes for each mode. If you do not use the workstation after certain hours, enter the time in the 'closed' option. If a day does not have programmed modes, the workstation stays in the last mode of the previous day. If you do not program any modes, you must change the modes manually. You may program the modes for each workstation.

Type in the hour for each day of the week when that mode's menu displays at the workstation. Use military time, and use decimals to separate hours and minutes. If you type 8.00 for mode 1 and 11.00 for mode 2, the mode 1 menu first displays at the workstation at 8:00, but is replaced by the mode 2 menu at 11:00. Program 0.00 if the workstation is to stay in the previous mode.

The Options/Workstation option from the Workstation menu allows to set up specific functions for each workstation.

Setup

Description

Enter a name of up to 20 characters for the workstation. This description will appear on the workstation's main Login screen.

Default Mode

Enable a default mode for the revenue centers.

Floor Plan

Enable the default floor plan for this workstation's screen saver.

Lane Identification

Enter the lane identification number for non-EMV EFT protocols such as Datacap dsiClientX. This value has to be unique for each POS workstation.

Creation Date

This field displays the creation date of the most recent workstation data.

IP Address

This field displays the workstation's IP Address.

Output

Check 1

Enable the printer location used to print the first copy of the guest check. This field is usually set to Receipt.

Check 2

Enable the printer location used to print a second copy of the guest check if necessary. This field is usually set to Null or Receipt.

EFT

Enable the printer to which the Electronic Funds Transfer (EFT) credit card voucher is printed. This field is usually set to Receipt.

Delivery 1 Delivery 2

Enable the printer location for the main delivery check and the secondary delivery check. The main delivery check usually goes to the customer and will have the restaurant name and address and the customer name and address print at the top. The secondary delivery check will only have the customer name and address only printed at the top of the check and usually goes to the delivery driver. These fields are usually set to Receipt or Null.

Pickup

Select the printer which will be printing delivery pickup checks.

SOS Key

You can select on which printer will be printed the SOS message. The whole message is a coupon with a big SOS plus the workstation number from which the message was issued. If you select a printer, a SOS button will appear on the workstation server screen. This field is usually set to Null or Receipt.

Kitchen Admin.

Enable the printer where the kitchen chit will print to notify the food runners of a table number change. In an environment where the Hostess can order, there is a Table Transfer function on her screen to easily manage table transfer when the customers decide to change table just after she assigns them to a table. This field is usually set to Null or the main kitchen printer.

Receipt

Printout

Select the local port # or logical printer where the receipt will print for this workstation. If it is a local parallel printer, set this field to Receipt.

Replacement

Select the local port # or logical printer where the receipt should print for this workstation if the default Printout printer does not answer.

The Shared Printer function allows to set up the connection of your shared printers from the Back-Office. This option affects directly the redirection table and printer communication. Therefore, be careful when changing the shared printer setting.

Description

Type in the name for the shared printer you want make available for all workstations.

Current printer configuration

This frame displays the current configuration of the shared printer.

Network

Enable this option, and then click on the Modify button to setup a network printer.

Modify

Click the Modify button to setup a network printer, if the network option above is Enabled, or to select a printer from a list of available printers already defined on the workstations, if the network option above is disabled.

Alternate

Enable this option on a Main printer only, to allow it to share half of its workload with a Secondary printer during rushes. The first order will comes out on the Main printer, the second on the Secondary printer, the third on the Main, and so on. You can turn the Alternating Printing on or off through the Manager Menu on the workstation.

In Point of Sale Control / Workstation / Options / Printers choose the Main Printer in the Shared Printer column.

Printout

Enable a printer to which data from all workstation is redirected. Usually, this should be the same as the description field.

Replacement

Enable a printer to replace the original printer in case the original printer stops responding, in which case the Back-Office sends all data to the replacement printer.

IP Address

Enter the IP Address of the network printer.

Port Number

Enable which port the printer is connected to.

Printer Type

Enable the type of printer to share.

Available Printer

Enable from the list an available printer already defined on a workstation.

The Logical printer option from the Workstation menu allows to program logical printers for different locations in the restaurant. Logical printers are conceptual (not shared physical) printers who you use to program revenue centers. For example, you can program different logical printers for Grill, Cold Table, and Dessert even if only one shared printer exists at the workstation.

The Back-Office separates all orders by logical printer and prints different chits on the shared printer. You also may use logical printers to distribute the orders to different locations. For example: There are two bars (Dining and Lounge), each with a shared printer. In a non-peak period, the Dining Bar is closed. Workstations set to logical printer 'Bar' have orders which go to either the dining or lounge bar shared printer during peak times, and redirect to the lounge bar shared printer during non-peak times. The Redirection Table option has fields used to program logical printers to the shared printer of your choice

Description

Type a description of the logical printer.

CVM Monitor

Choose a Kitchen Monitor.

KDS IP Redirection

Type the IP address of the KDS monitor to use. See KDS documentation for more information on how to use this setting.

Separate Order

If you enable this option, that logical printer will print a separate coupon for each sales item.

Summary Only

Enable this option to override any compilation option and remove any customer information. With this option, all ordered items will appear in a simple list, without compilation and without customer information. The star character ( * ) that normally prints to indicate a change of plate is also not printed.

Compile Main Items

Enable this option to further simplify the kitchen printout. With this option enabled, all modifiers will be removed from the printout and the identical main items will be compiled.

Option

Kitchen Monitor

Enable this option if the printer type you are defining is a KDS monitor from PayFacto.

Remote Display

Enable this option if the printer type you are defining is a Remote Display.

Internal Device

Enable this option if you are using an internal printer, such as the embedded printer in a SHARP 5300 POS terminal.

Label

Enable this option to print coupons as labels to stick on packages. Each coupon will include the current and total label count. For Delivery orders, Kitchen coupons will also show the Delivery number, and Delivery 2 coupons will include the client address, name and check total and number.

Legacy Com Handling

Enable this option to force Maitre'D to send "Purge" commands to older serial printers.

Point of Sale Control / View / Options / Configuration / POS,

Items without Quantity

Point of Sale Control / Revenue Center / Options / Options / Kitchen,

Compilation and Modifier On Same Line

Point of Sale Control / Workstation / Logical Printer,

Separate Order

Point of Sale Control / Revenue Center / Item Setup / Configuration / Printing,

Enlarged: Enabled for Sales Item, Disabled for Modifiers

Communication

Infrared Printer

Enable this option if the printer is using infrared communication.

Baud Rate

Enter the baud rate of the printer.

Choose the revenue centers available on this workstation.

Default

Enable this option to make this revenue center the default for this workstation.

Modify

Highlight a revenue center and click the Modify button to modify it's Default setting for this workstation.

Add

Click the Add button to make another revenue center available on this workstation.

Remove

Highlight a revenue center and click the Remove button to make it unavailable on this workstation.

Logical Printer:

A Logical printer is the destination for a subset of like sales items for remote printing. The Back-Office uses the information in these fields to redirect the logical printers to an actual shared printer. For example: If you want all salad items and all dessert items to be printed separately so individual chits go to the salad chef and the dessert chef, designate the logical printer as Salad or as Dessert. These items actually print in the kitchen, but on different chits.

Shared Printer:

Select a shared printer from the list of available printers.

Location:

Select the inventory location from which you are depleting inventory.

The Option/Messages option from the Workstation menu allows to display messages at the server # screen. This message appears in a blue box on the left-hand side on the screen below the upper white box. Even though you define these messages separately for each touchscreen, you can copy them from one workstation to another.

Line 1 To 5

Enter your message here

Same As

Instead of typing the same text on every workstation setup screen, use this field to link this workstation setup screen to another one that already has the appropriate text.

The Invoice option from the Workstation menu allows to display messages on the guest check. There are 6 lines of 30 characters each for a guest check and an additional 5 lines of 30 characters each to get the customer information needed for room charge entry. You must type the authorization message separately for each workstation. This option gives you more flexibility since you can change the messages for the different locations of your workstation. For the room charge message, instead of typing the same text on every workstation, you can link every workstation room charge message to another one with the appropriate text.

Authorization

Line 1 to Line 6

Type in these fields the lines of the message. This message appears on every guest check, following the total of the check.

Room charge

Line 1 To Line 5

Type in these fields the lines of the message to print on the room charge guest check.

Same As

Instead of typing the same text on every workstation setup screen, use this field to link this workstation setup screen to another one that already has the appropriate

Operating System

Enable the Operating System of your workstation.

Workstation Type

Enable your workstation's type from the drop-down. The choices of the local workstation are different from the others workstation's.

Communication

Enable the communication type Network or Serial.

Electronic Journal

Enable this option to create a text file containing a chronological list of all transactions done on a fixed workstation. This feature is not available on handheld workstations.

Small Device

Enable this option if the terminal runs on a hand-held device.

Use Folder Share for Printing:

Enable this option to use a shared folder on the server as a print buffer this workstation. If this option is disabled, the workstation will have its own local folder as its print buffer.

Click this button to create data for the workstation.

Style

If the Operating System of your workstation is Windows or Windows CE, select a screen style for it.

Multi-Instance

Enable this option to allow resizing of the workstation application screen.

Show Mouse Cursor

Enable this option if the Operating System of your workstation is Windows and you want to use a mouse instead of a touch screen.

Floor plan status

Enable this option to use the floor plan as a screen saver on the workstation.

MSR Compatibility Mode

Enable this option to synchronize with the Magnetic Card Reader of a Posiflex J2 workstation running CE.NET.

Windows Port mapping

Port #1 to 4

It is possible to define a different name to be used by the serial manager device for each COM port.