Create your own Custom Maitre'D Installer

To save some time during the installation of a new Maitre'D POS system, a custom installer set can easily be created with the latest service pack update. This way, Maitre'D will be installed and updated to the latest version in one single operation.

Step 1: Download files

Custom installers can be created from the Maitre'D DVD or the Back-Office full install. Download the one you want (or both), and also download the latest service pack update.

Instructions to download files are provided here:

Download Maitre'D Setup Files

Step 2: Extract Files

The files downloaded from the Distributor portal are *.zip files that need to be extracted before they can be used. Fortunately, even a "vanilla" Windows 10 installation has the necessary tools to work with *.zip files.

1. Copy downloaded files to your Windows Desktop.

2. Right-Click the file you wish to extract, and select the Extract All... option.

1. By default, the Windows Zip extraction tool will create a folder with the same name as the Zip file where files will be extracted. Don't change anything and simply click the Extract button. (Don't worry, the original *.zip file will NOT be overwritten).

1. A new folder will be created to store all the extracted files. You may see a progress bar while large files are being extracted.

1. The folder where files were extracted will open automatically for you. You can minimize it to the task bar. We'll be using this later.

Repeat this process for all 3 downloaded files:

• MDBO708000DVD.zip (Maitre'D DVD)

• MDBO708000BO.zip (Maitre'D Back-Office Full Install)

• MDBO708000xxx.zip (Service Pack update, where "xxx" is the Service Pack version number)

Step 3: Copy the Service Pack File

Now that all files were extracted, we need to copy the latest service pack update in the installer sets.

Maitre'D DVD

1. Open the MDBO708000xxx folder, then right-click the MDBO708000xxx.exe file and select Copy.

1. Open the MDBO708000DVD folder, then browse to the \bo\Disk1\ subfolder.

2. Right-click in an empty space within the folder and select the Paste option.

1. The file will be copied.

2. Copy the contents of the MDBO708000DVD folder to the root of a removable media, such as a DVD-ROM or a USB thumb drive.

Installer files are located at the root of the E:\ drive.

This installer will work.

Installer files are located inside a folder, in E:\MDBO708000DVD.

This installer will NOT work.

Maitre'D Back-Office full Install

1. Open the MDBO708000xxx folder, then right-click the MDBO708000xxx.exe file and select Copy.

1. Open the MDBO708000BO folder, then browse to the \Disk1\ subfolder.

2. Right-click in an empty space within the folder and select the Paste option.

1. The file will be copied.

Step 4: Use the installer

The installers are now ready to be used. With the service pack update file copied to the installer folder, the installer will automatically detect that an update is available and prompt for its installation during the Maitre'D setup process.

You can run the Maitre'D Back-Office installation program straight from your desktop. However, it is recommended to copy the install set(s) to removable media, such as a portable hard drive, DVD-ROM or USB thumb drive.

About Maitre'D

Maitre'D is a Point Of Sale Software Suite with an integrated Back-Office application that allows restaurants to manage their operations from front-end sales to inventory control and employee management. Maitre'D helps restaurant owners and managers streamline and centralize operations, track the status of the restaurant in real time, analyze data and follow trends from past periods, and plan for the future. The following points highlight key features that make Maitre'D an indispensable tool for any restaurant.

Easy to use customizable screens

The Maitre'D Point Of Sale workstation screens provide an elegant yet intelligent user interface that simplifies order entry and management functions. This means that customers are serviced more quickly, and it is easier to train new employees on the system. Using the Maitre'D POS Screen Designer, the user interface of each workstation can be completely customized to suit the look and needs of any restaurant.

Centralized Management Functions

The Maitre'D Back-Office allows restaurants to manage everything from one central location. Every task from managing inventory to managing employees and time schedules can be done using the Maitre'D Back-Office Suite. By centralizing management functions, the restaurant owner or manager can access real time information about the restaurant and make timely decisions when required. All common management functions can also be accessed using any Point Of Sale workstation connected to the network.

Support for a Wide Range of Peripheral Devices

Maitre'D supports a wide range of industry standard peripheral devices such as scales, biometric reading devices, scanners and more. By fully supporting OLE for Retail POS (OPOS) Drivers, Maitre'D is compatible with all major peripheral devices in the industry that can be connected using a serial, parallel, USB or an IP connection.

Wireless and Handheld Support

Supporting the latest wireless network technologies, wireless Maitre'D networks eliminate the need to hide connection wires that may otherwise be difficult to conceal in a restaurant environment. Maitre'D allows restaurants to mix and match traditional wire based networks with wireless networks allowing heterogeneous networks to seamlessly integrate with each other.

With wireless handheld support, wireless Point Of Sale devices can be connected to the main network, offering mobility to restaurant staff.Wireless scanning devices can scan inventory items and directly input the data in the Maitre'D inventory database making inventory counting a breeze.

Real Time Inventory Management

Using the Inventory Management module, all items in the inventory can be monitored in real time. This allows the restaurant to control food cost, reduce waste items and generate up to date inventory reports. The Inventory Management module also features an advanced Purchase Order Management system that facilitates ordering.

Quick Service Restaurant (QSR) and Drive Thru Functions

Designed for quick but effective operation, the QSR and Drive-Thru functions include customizable macros that allow restaurants to program a sequence of order events for quick processing, and a new combo engine for automatic combo discount detection. The Maitre'D Software Suite supports multiple drive-thru lanes, as well as a kitchen monitor for order efficiency.

Delivery and Dispatch Module

The Delivery module allows orders to be quickly taken over the phone and entered in the Maitre'D system. Orders are forwarded automatically to the kitchen and checks can quickly be printed. When the customer information is keyed in, the system stores it for future orders thereby generating a database of customers. The Delivery module manages drivers by optimizing their routes, and provides an interface with Microsoft® MapPoint®.

Floor Management

The Floor Management module is an easy to use graphical interface that uses a graphical representation of the restaurant allowing customers to be seated quickly and the restaurant seating space to be used optimally. The purpose of the Floor Management Module is to distribute guests evenly among servers so that every server is occupied during all periods. Real time alerts warn restaurant employees if customers are waiting to be served, or are waiting to pay, and managers can keep track of service levels using the Floor Management application.

Restaurants can create multiple floor plans based on the number of servers working at different times of the day. For example, a floor plan with three servers can be created for lunch, and a floor plan with 7 servers can be created for dinner.

One of the powerful features of the Floor Management module is the waiting list. The waiting list is enabled when all tables in the restaurant are occupied, and allow hostesses and servers to keep track of guests waiting for a table. Using the waiting list, guests can order drinks at the bar, and the bartender can start a tab using the guest information found on the waiting list. When a table is ready and the guests are seated, the running tab can be transferred directly to the table and guests only pay at the end of their meal.

The Floor Management module also offers a set of reports that can be customized, and help analyze employee performance.

Redundancy and Security

A redundant server can be configured to insure that in case of primary server failure, the redundant server will take over and allow uninterrupted service. For convenience, one of the Point of Sale workstations can be configured to act as a redundant server, saving costs because the restaurant does not need to invest in a separate computer to host the redundant server. A convenient Restore function allows the redundant server to transfer control back to the primary server as well as any updated data.

Table Service Restaurant (TSR)

Loaded with features such as Hold and Fire, customizable meals,“On the fly”modifiers, and instructions for special orders, the Maitre'D Table Service Restaurant (TSR) solution allows servers to offer the highest level of table service to customers and provide them with an exceptional dining experience.

With built-in support for both a central cashier configuration and a server banking configuration, Maitre'D TSR can adapt to any restaurant business model.

Employee and Payroll Management

Employees can be managed using the Maitre'D Back-Office. Employees can clock-in and clock-out directly from any Point of Sale workstation thereby eliminating the need for an expensive third party time tracking hardware. Maitre'D also provides a graphical view of the employee schedule and instantly provides a list of availabilities. Using the payroll interface, payroll data can be transferred to an accounting software system such as Automatic Data Processing (ADP) ®.

Maitre'D also provides an analysis of labor costs versus revenue in real time so that managers can determine if they are over-staffed or under-staffed at any given time. This feature allows restaurants to control labor costs while ensuring that customers are receiving the best service.

Integrated Electronic Funds Transfer (EFT)

A fully integrated electronic funds transfer (EFT) module allows Point of Sale transactions information to be sent to debit and credit card processors, speeding up transaction processing time. This ensures accuracy throughout the transaction by limiting keypunch errors.

If you are using a generic EFT interface, Maitre'D is compatible with a wide variety of industry standard processors. Internet Processing support allows credit card transactions to be completed within 2 or 3 seconds through a completely secure Internet channel.

Customizable Reporting Features

The Maitre'D Report Center provides a comprehensive set of reports that can be customized to answer the specific needs of any restaurant. Built using the industry standard Crystal Reports ® reporting tools, Maitre'D reports are easy to use, easy to customize and packed with features. Furthermore, as new optional modules are installed, new reports become available in the report center.

Accounting Interfaces and Modules

The accounting modules allow restaurants to manage accounts receivable and print invoices and monthly reports, as well as manage their accounts payable and general ledger. The accounting interfaces allow data to be transferred to almost every major accounting software such as ACCPAC® and QuickBooks™.

Web-based Reporting and Real Time Alerts using DataBoard®

With Maitre'D Databoard®, restaurants can send data to a central website that can be accessed over the Internet. Restaurants can publish reports from Maitre'D to an Internet website, and service packs can be deployed from one central location. Maitre'D Databoard® can be set up to send real time alerts to devices such as pagers, cell phones, or a customized email can be sent to a list of recipients. Encrypted transmissions over a secure Internet channel to transmit information and enforced password protection ensure that all communication between the user and the central website are safe and reliable.

Centralized Database Management using Maitre'D e-Global and Broadcasting

The Maitre'D e-Global Suite allows incremental database information from all restaurants to be sent to a corporate office location for backup and storage on a daily basis. Another powerful feature of Maitre'D e-Global is Broadcasting. This allows the corporate office to push database information, such as new screens or item prices, directly from the corporate office to the individual restaurants. The corporate office system can be programmed to send the data on specific dates thereby automating all updates.

Cooking Schedule Management

The Maitre'D cooking schedule organizes the schedule for items on the menu that take time to prepare and ensures that items advertised on the restaurant menu are always available. Based on past sales, the cooking schedule determines the quantity of an item to prepare for any given time period.

Real time display warns employees when item levels are low, and the cooking schedule constantly updates itself in real time to display the quantity remaining.

Purchase Order Management

Using the Maitre'D Inventory Management module, purchase orders can be generated and tracked. When items in the purchase order are received in Maitre'D, the system automatically updates the inventory levels. Maitre'D offers a versatile purchase order system with a powerful wizard function that uses past sales history and future projections to determine what items to order and the quantities to order. Based on the Product Mix formula, the purchase order wizard can generate purchase orders based on minimum and maximum inventory levels, based on the production schedule, or based on sales history. Other features such as copying from a previous purchase order and setting up recurrent purchase orders simplify the ordering process.

Purchase order information can be exported through the Maitre'D Accounts Payable Interface to a 3rd party accounts payable software for processing.

Message Center

Restaurant managers can send customized messages to specific employees or a group of employees using the Maitre'D Message Center. The message will display the first time the employee logs in, enters a sales transaction, clocks or accesses other employee functions. The manager can attach an employee schedule with the message, and the employee can print the message as well as the attached schedule.

Frequent Diner and Rewards

Loyal customers can be rewarded using the Frequent Diner feature. A database of Frequent Diner Customers is stored in the Maitre'D database, and Frequent Diner Promotions can be offered to these customers. The Frequent Diner Customer database information can be distributed to multiple locations so that Frequent Diners can receive their perks in every restaurant belonging to that chain.

Restaurants can also offer Rewards Coupons to guests when their purchases reach a certain amount. The coupons print automatically when the check is acquitted and restaurants can configure Maitre'D to print different promotions at different times of the day and of the week. For example, when guests purchase sales items that equal 15$ or more at breakfast time, the restaurant can give a Rewards Coupon for a free medium sized French fries when they buy a cheeseburger at lunch time. Similarly, if guests purchase for 15$ or over at lunchtime, they will receive a Rewards Coupon for a free beer during happy hour. The Rewards system is a great way to encourage guests to return to the restaurant.

Front Desk Hotel Interface

The Maitre'D system provides full integration with major hotel Front Desk systems allowing Maitre'D transactions to be posted directly on hotel bills for customers residing in the hotel.

MealZone

Maitre'D MealZone is a web-based application that allows restaurants to offer their menus online for customers wishing to order their meals using the Internet.

The Maitre'D MealZone is linked to the Maitre'D Point of Sale via the Back-Office. Orders that are placed using the restaurant website can be sent directly to the kitchen printer so that they are processed immediately. Customers receive an email to confirm that their order was placed, and also an email to let them know when their order is ready. With Maitre'D MealZone, there is no need for manual entry thereby eliminating the risk of making mistakes and saving valuable time and resources.

Multi-Language Support

With built-in multi-language support, Maitre'D is designed to function in English, French and in Spanish. The system can also be configured to use one language when an employee accesses a Point Of Sale workstation and another language when the customer check is printed. For example, the POS workstations can display the information in Spanish when a server is entering an order, but the customer's check will print in English.

The Maitre'D Open Architecture allows for other ISO 8859-1 (LATIN 1) languages to be configured using an XML file. For example, an XML file can be created to support German, Danish or Italian, and easily incorporated into Maitre'D.

Copyright & Legal Information

World rights reserved. No part of this publication may be stored in a retrieval system, transmitted, or reproduced in any way, including but not limited to photocopy, photograph, magnetic, or other record, without the prior agreement and written permission of PayFacto Inc.

Trademarks

Maitre'D, the Maitre'D logo, e-Global, Databoard® and MealZone® are trademarks or registered trademarks of PayFacto Inc. in Canada and other countries and may not be used without written permission from PayFacto Inc. Windows is a trademark or a registered trademark of Microsoft Corporation. All other trademarks are the property of their respective owners. PayFacto is not associated with any product or vendor mentioned in this document.

PayFacto Inc has made every effort to prepare this document, and the content is based upon the release of Maitre'D 7.08. Portions of the manuscript may be based upon pre-release versions supplied by software manufacturer(s). PayFacto Inc. makes no representation or warranties of any kind with regard to the completeness or accuracy of the contents herein and accepts no liability of any kind caused or alleged to be caused directly or indirectly from this document.

For general information on Maitre'D and other products and services from PayFacto Inc, please visit our website at https://payfacto.com.

Audience

The Maitre'D Online User Manual is intended primarily for restaurant owners and managers, but it is equally suited for corporate IT departments, Maitre'D resellers and restaurant employees. This manual provides general information on the use of the Maitre'D Software Suite and introduces the reader to the many features of Maitre'D. It can be used by first time users to familiarize themselves with the Maitre'D Software Suite, or by seasoned users who want to learn more on how to apply the powerful features of Maitre'D to streamline their restaurant business.

Conventions

The following symbols are used throughout this manual to highlight a special section and to introduce the reader to new features in Maitre'D.

Sample Restaurant Database

The Maitre'D Installation DVD and downloaded files contains a sample database that can be installed with Maitre'D during installation. This database contains the necessary pre-configured information to have a Maitre'D system up and running such as employees, items and preferential screens. The sample database contains fictitious sales data that is installed for demo purposes only, and should not be installed in a live environment.

Examples used to illustrate topics in this manual are based on the data and configuration found in this sample database. It is important to note that most restaurant businesses will be configured differently, depending on their needs and the options they have selected. The examples presented in this manual are nevertheless easy to understand and can be transposed to most situations.

Using the Help Menu

Help Topics

Maitre'D has a built-in context sensitive help feature that users can refer to when they need to find out more about a specific function or feature. Many Maitre'D Back-Office windows have a small question mark box on the top right hand corner of the screen. This question mark can be dragged and dropped on any element in a screen. If a help topic associated with this component exists, then a window will appear and the help information will be displayed to the user.

To display the entire help file, the Help Topics option is selected in the Help menu of any of the Back-Office applications.

Maitre'D Online

For further information, consult the Maitre'D website at https://PayFacto.com or contact an authorized Maitre'D reseller for support.

Check Current License Options

1. Logon to the Maitre’D Back-Office with appropriate credentials. (Distributor or System Owner)

1. On the Main Back-Office screen, click on the File menu and select the Licenses… option.

1. The Installed Licenses window will appear.

• Verify all the modules, interfaces and options listed here and make sure they correspond to your Maitre’D invoice.

• Also make sure that the license Serial Number and Commerce Name are correct.

If a purchased option is missing or if there is a mistake in the commerce name, please contact the Maitre’D help desk to have the missing options added to your license.

Options

Unassigned Waiter Card

Enable this option to allow the use of pre-programmed card for employees. The Maitre'D will look for the password associated with that card instead of the server number and password. Make sure that you are using a card with a password that is not currently used by another valid server because the system will use the first employee that is using this password in the employee database.

Manager Takeover

Enable this option enable the Manager Takeover functionality. This gives the managers the possibility to momentarily take over a table already accessed by another employee without having to exit from the table and re-enter it.

Security Level

Enable this option to use up to 6 security levels. "6" is the highest and "1" is the lowest. These security levels control entry to the system's employee files.

Server Assignment

Enable this option to assign servers to a specific Point of Sales. If you assign an employee to a workstation, he will only be able to work from that Point of Sales. The employees that are not assigned will be able to use all workstations. The selected Point of Sales an employee is allowed to work on is saved in the Workstation field of Point of Sale Control / Employees / Employees... / POS Operation.

Use Security Algorithm

Enable this option to print on every guest's check a Security Algorithm number required for fiscal verification.

Force Employee Card Swipe

Enable this option to force employees to use their magnetic cards, and disable their passwords.

Generate Text File

Click this button to create a security file in Belgium.

Biometric

Biometric Log on Only

Enable this option to force employees to use the biometrics device, and disable their passwords.

Biometric T&A Punch Only

Enable this option to force employees to use the biometrics device when they punch in, and disable the server's passwords, even if the employee record is linked to a server number and that server number does not need the biometrics device to order.

Biometric as Validation Device

Enable this option to use the biometrics device only to validate an employee's identity instead of a password. The employee will still have to enter his server number on the workstation to identify himself, but when the password is required, he will touch the biometrics device instead of entering his password. The same will apply when punching in or out with the Time & Attendance module.

Display Acquired Fingerprint

Enable this option to show on screen the real fingerprint scanned instead of a default generic image during the biometrics capture.

Time Out Delay

POS Inactivity

Enter the inactivity delay, in minutes, before the workstation will exit any table screen a server has left open for a long period of time, and comes back to the server Login screen. If there are items selected but yet to be ordered, or if the screen is currently displaying the hostess' floor plan, the workstation will not go back to the Login screen. Setting this field to 0 will disable this feature.

Drawer Warning

Enter the inactivity delay, in second, before the workstation will start beeping if the cash drawer is left open for a long period of time. Setting this field to 0 will disable this feature.

Related Topics

1. Accessing Options for the Point of Sale Control Module

2. POS Control - Configuration

3. POS Control - Configuration > Option

4. POS Control - Configuration > POS

5. POS Control - Check

6. POS Control - Printing

7. POS Control - Security

8. POS Control - Gratuity Distribution

9. POS Control - Home Page

This topic also includes

Before creating taxes, make sure that you understand your local tax laws and regulations. Also, remember that every tax you create in Maitre'D needs to belong to a Tax Category. Therefore, at least one Tax Category must exist in your Maitre'D Database.

Process to create a new tax:

1. Logon to the Maitre’D Back-Office with appropriate credentials. (Distributor or System Owner)

1. Start the Point of Sale Control module.

1. Click on the Payments menu and select the Taxes... option.

1. The list of existing taxes will be displayed:

Select an existing tax and click the Modify button to edit the tax settings.

Click the Add button to create a new tax from scratch.

Click Print to generate a report of all available taxes, which can be printed.

Click Close to close this window and return to the Point of Sale Control module.

Create Taxes - Setup Screen

When a new tax is created or when an existing tax is modified, the tax properties open on the Setup branch.

Description

Type a meaningful description for the tax. You can use up to 20 characters. This description will appear on guest checks, POS reports and back-office reports.

Category

From the drop-down list, select the tax category which this tax belongs to.

Fiscal Identification

This field is used in Russia only. Type in the VAT entry number to use from the VAT table of the OPOS driver for the Spark 617TF fiscal printer.

Tax Type

This field is used in the province of Québec, Canada only. Select the appropriate tax type for the Québec Sales Recording module (SRM). If you are not located in Québec of if you are exempt from using the SRM, set this drop-down list to Undefined.

Click Delete to remove this tax and return to the list of taxes.

Click OK to save changes and exit.

Click Cancel to exit without saving.

Click Apply to save changes without exiting.

Create Taxes - Fixed Tax

Fixed Tax branch:

Fixed Tax

Enable this option if the tax being configured is a fixed amount rather than a percentage.

Amount

Enter the fixed amount to be charged as tax.

Click Delete to remove this tax and return to the list of taxes.

Click OK to save changes and exit.

Click Cancel to exit without saving.

Click Apply to save changes without exiting.

Create Taxes - Rate

Rate branch:

Current

This section contains information on current tax parameters.

Rate

Type in the percentage of tax to apply to taxable items. The rate can be anything from 0% to 100%, with a precision up to 5 decimal places.

Minimum Taxable

Type in the minimum sales amount to reach for this tax to apply. If the sales amount is lower than the amount entered in this field, Maitre'D will not calculate taxes on this sale.

Special Mode Tax

From the drop-down list, select the replacement tax that will apply when using modes with the Special Tax option enabled. This is especially useful for jurisdictions where a different tax rate is applied based on dine-in or take-out food.

Upcoming

This section contains information on future tax parameters. Use this section if an upcoming tax modification is expected in the near future. This will ensure that the new parameters automatically come into effect at the prescribed date.

Rate

Type in the new percentage of tax that will apply to taxable items. The rate can be anything from 0% to 100%, with a precision up to 5 decimal places.

Minimum Taxable

Type in the new minimum sales amount to reach for this tax to apply. If the sales amount is lower than the amount entered in this field, Maitre'D will not calculate taxes on this sale.

Date

Select the date at which the new tax parameters will become effective.

Click Delete to remove this tax and return to the list of taxes.

Click OK to save changes and exit.

Click Cancel to exit without saving.

Click Apply to save changes without exiting.

Tax Table

Tax Table branch:

Use Tax Table

Enable this option to use a tax table instead of a tax rate.

Repeat At

Enter the tax amount corresponding to the start of the repetitive cycle of the tax table. A repetitive cycle is when the range of cents taxed starts a consistent pattern. Maitre'D will repeat the tax brackets table starting with this tax amount, after the tax amount set in the Last Entry field below.

Last Entry

Enter the tax amount corresponding to the last position of the table to be filled. Maitre'D will repeat the tax brackets table after this tax amount, starting with at the tax amount set in the Repeat At field above.

Click the Tax Bracket... button to access the tax table and modify each entry in the table. You will need the tax table provided by your local tax authorities for this task.

Select an entry from the tax table and click Modify to edit its properties.

Click OK to save changes and exit.

Click Cancel to exit without saving.

When you click Modify on a tax bracket, configure as follows:

Tax

The amount of tax to be applied for each bracket.

From

As the [To] amount of each tax level is entered, the lowest [From] amount of the next tax level is automatically set to this top amount plus one cent.

To

Enter the highest amount on which this tax level applies.

Click Delete to remove this tax and return to the list of taxes.

Click OK to save changes and exit.

Click Cancel to exit without saving.

Click Apply to save changes without exiting.

Options

Options branch:

Inclusive

Maitre'D uses this field with a tax rate, but not with tax tables. If you select this option, Maitre'D will include the tax on the check's item line, but it will separate the tax from the total at the bottom of the check as well as on the Back-Office reports. If this option is disabled, Maitre'D will not include the tax in the item's price.

Here is an example of how the inclusive tax works: The check shows a tax of 10 cents on a soft drink that is priced at $2,00, as it appears on the item line. However, the Back-Office report will show that the item's actual price is $1.90 and the tax 10 cents (which amounts to the $2.00 found on the item line of the check). Therefore, when setting the price of the sales item, you will need to set the soft drink price at $2.00.

Check Total

If you enable this option, Maitre'D will compare the total amount of all items on the check to the minimum taxable amount. Otherwise, Maitre'D will compare the total amount of all items associated with a given tax to the minimum taxable amount.

Rounding

Enable this option to round to the nearest cent. For example, 3.2 cents will be rounded to 3 cents, and 5.8 cents will be rounded to 6 cents. If this option is disabled, Maitre'D will cut off the last digits to form a whole cent. For example, 3.2 cents will be truncated to 3 cents, but 5.8 cents will also be truncated to only 5 cents.

Gross Method

This field applies to inclusive tax only. If this option is enabled, Maitre'D will use the gross method to calculate inclusive tax; otherwise, Maitre'D will use the net method to find out the inclusive tax. Here are a few examples of how the gross and net methods work:

The Gross Method

The item price is $10.00. The tax is 7%. Maitre'D uses this formula to determine the tax: 10.00 * .07 = $ 0.70

The Net Method

The item price is again $10.00 and the tax is 7%. Maitre'D uses this formula to determine the tax: 10.00 - (10.00 /1.07) = $ 0.65

Separate Printout

If this option is enabled and more than one tax is applied to a check, Maitre'D will print each amount on a separate line along with a description. If it is disabled, Maitre'D will accumulate the total of all taxes and print the total on one line with the description "TAX". For Inclusive taxes, this option only determines wether the total included tax amount is printed or not.

Tax Before Quantity

This field applies to inclusive tax only. If this option is enabled, Maitre'D will calculate the tax for a single item, and then multiply the tax by the quantity. If it is disabled, Maitre'D will calculate the tax but only after the price has been multiplied by the quantity.

BC Soda Beverage Tax

Enable this option to activate the calculation method that is specific to the Soda Beverage tax applicable in the Canadian province of British Columbia. Enabling this option also allows you to use the BC Soda Beverages Tax options located in the Tax branch of each division.

Click Delete to remove this tax and return to the list of taxes.

Click OK to save changes and exit.

Click Cancel to exit without saving.

Click Apply to save changes without exiting.

Apply Tax On

Apply Tax On branch:

Taxes the Tax

This option is effective only if 2 taxes apply on a division, and only for the tax defined in the Tax #2 field of that division.

If this option is enabled, Maitre'D will calculate the amount of the second tax based on the sales amount plus the first tax. For example, suppose you have to apply a federal tax then a state tax to sales items. If you enabled this option, Maitre'D will include the federal tax in the amount used to calculate the state tax. If this option is disabled, Maitre'D will only calculate the state tax using the sales amount.

Taxable Discount

Enable this option to calculate the tax before any discounts are applied on a check. If this option is disabled, taxes will be calculated on the discounted price.

Taxable Service

Enable this option to calculate the tax on service charges added to the check. If this option is disabled, the Service Charge will not be taxed.

Tax on Delivery Charges

Enable this option to calculate the tax on Delivery Charges added to the check. If this option is disabled, the Delivery Charge will not be taxed.

Tax on Charged Discount

Enable this option to calculate the tax on charged discounts added to the check. If this option is disabled, the charged discounts will not be taxed.

Taxable Gratuity

Enable this option to calculate the tax on gratuity added to the check. If this option is disabled, the gratuity will not be taxed.

Click Delete to remove this tax and return to the list of taxes.

Click OK to save changes and exit.

Click Cancel to exit without saving.

Click Apply to save changes without exiting.

Optional hardware components and manufacturers

Below is a list of optional hardware components and manufacturers supported by Maitre'D.

Magnetic Card Reader

• USB

• Keyboard wedge

• RS-232 (serial)

• OPOS

Customer Display

• AEDEX

• Epson ESC/POS compatible

• Mintronix

• Tekvision

• OPOS

Scale

• Toledo 8213, 8217

• Weigh-Tronix 6710

Cash Drawer

• RS-232 (serial) with or without status

• Through a parallel or serial printer

• OPOS

Kitchen Monitor

• KDS Kitchen Display System from PayFacto

• QSR ePIC (QSR Automation)

Barcode Scanner

• USB

• Keyboard wedge

• RS-232 (serial)

Fingerprint Recognition (biometric devices)

• Digital Persona U.are.U 2000, 2000b and 2400b

Cash Card Reader

• ITC System 1015 or 2015

Fiscal Printer

• Epson TMu200AF for Venezuela

• Québec Sales Recording Module (SRM) – Module d’Enregistrement des Ventes (MEV)

• Belgium Black Box

Surveillance Camera

• Kodicom I3DVR

• Generic XML interface

Bar Dispenser

• Azbar

• Berg

• Auper

• Scanabar

Remote Display

• Texas Digital Accuview

• Delphi Display Systems

EMV Credit/Debit Payment Devices

• See the documentation specific to your processor of choice for detailed lists of supported EMV Credit/Debit Payment Devices.

Performance indicators

Here are a few performance indicators we can use to measure the performance:

CPU Benchmark Score

This is the score of the CPU posted on https://www.cpubenchmark.net/. Note that the posted scores are averages and may vary daily. Higher is better.

Minimum Keystroke Delay

This is the minimum time, in milliseconds, that the user needs to wait between keystrokes to avoid visible lag and missed keystrokes. Lower is better.

Methodology

This value is measured in a lab environment using a tool built into the POS software.

The input keystrokes and the POS' output are compared, and the delay is shortened until one of two things happen:

1. The POS starts "missing" keystrokes. (i.e. a key is pressed but the POS fails to register it), or;

2. There is visible lag, meaning there is a significant and clearly visible delay between the keystroke and the information appearing on the screen.

The delay between keystrokes is then increased gradually until the POS can reliably process all keystrokes without missing one and without creating significant lag, for a period of at least one full minute.

Maximum keys / second

This is the maximum theoretical number of keystrokes per second that a user can achieve without causing the POS to lag. Higher is better.

Methodology

This value is calculated from the minimum keystroke delay. For example, with a minimum keystroke delay of 100 milliseconds, we can have a theoretical maximum of 10 keystrokes per second.

Maximum keys / minute

This is the maximum theoretical number of keystrokes per minute that a user can achieve without causing the POS to lag. Higher is better.

Methodology

This figure is obtained by multiplying Max Keys / Second by 60. This figure is used to put the keystroke delay and keys per second values in perspective. Knowing that an average typist can do between 190 and 200 keystrokes per minute on a keyboard, while a "two-finger" typist does 150 to 160, this figure makes it easy to determine if the POS hardware will be able to keep up with the employees using it.

Hardware Requirements

To facilitate reading and interpretation of hardware requirements, they are broken down in 3 tiers:

Minimum

The minimum requirement is the bare minimum that will allow the Maitre'D Advanced POS User Interface to operate adequately, without any consideration for possible expansion or "future-proofing".

Recommended

The recommended hardware configuration should yield adequate performance in most situations and provide headroom for future expansion of the system.

Large Sites / High Volume

The hardware configuration for large sites should yield adequate performance in restaurants using 20 or more POS workstations. This requirement also applies to restaurants with high volume of orders, where the number of POS workstations may not be as high as 20, but where the POS Workstations are in near-constant use.

Hardware Requirements for the Maitre'D Back-Office PC, Auxiliary Back-Office and Backup Server

Hardware Requirements for the Legacy POS

Hardware Requirements for the Advanced POS User Interface (HTML POS)

Hardware Requirements for Android Tablets running the Maitre'D Mobile POS app (MPOS)

Hardware Requirements for Apple iPad Tablets running the Maitre'D Mobile POS app (MPOS)

Hardware Requirements for Windows 11

In some cases, Windows 11 may have more stringent hardware requirements than Maitre'D. If you wish to use your POS system with Windows 11, these requirements need to be accounted for:

Additional Information

Sample hardware configurations

Multiple hardware configurations were tested in a controlled lab environment during the development of the HTML POS. These can be used as benchmarks to compare the hardware you already have or plan to buy.

System #1: Minimum

The first system tested is an All-in-One POS with the lowest hardware specification that was tested in our labs. It is also the oldest, with a manufacture date of late 2008. Still, even at this age, the hardware is slightly above the minimum requirements for the Maitre'D Legacy POS.

System #1 Conclusion

This system is not adequate for HTML POS, however it works just fine with the Maitre'D Legacy POS. If you have older hardware available which can be upgraded to Windows 10 IoT Enterprise, it can still be put to good use for a budget POS system using the Legacy POS software.

System #2: Tablet PC

This system is a Windows 10 Tablet PC, optimized for long battery life.

System #2 Conclusion

While HTML POS was usable on this system, it was a bit on the slow side. However, this is a very good wireless solution for the Legacy Maitre'D POS.

System #3: NUC form factor PC

This system is a Windows 10 NUC form factor PC with a very small footprint. The enclosure of this device measures only 5 in x 5 in, with a thickness if about 1.25 in.

System #3 Conclusion

While HTML POS was also usable on this system, the performance gain from the slightly better CPU was marginal and could not be measured. This is a very good solution for the Legacy Maitre'D POS if you need a low cost and space-efficient solution.

System #4: POS hardware

This system is an All-in-One Windows 10 POS workstation.

System #4 Conclusion

While HTML POS was also usable on this system, the performance gain from the slightly better CPU was marginal and could not be measured. This hardware is more than adequate for the Maitre'D Legacy POS, however.

System #5: High-End POS hardware

This system is a high-end, All-in-One Windows 10 POS workstation.

System #5 Conclusion

The Core i3 desktop CPU and 8Gb of RAM made all the difference with this system, doubling the HTML POS performance compared to previous systems tested. At 400 keystrokes per minute, this system now surpasses the capacity of even the most experienced typists.

System #6: Old Desktop PC

This system is a standard desktop PC manufactured in 2011, which was upgraded to Windows 10.

System #6 Conclusion

While a full-sized desktop computer does not necessarily make sense to use as a POS, this hardware was included here as a point of comparison, and to show that old hardware can still be used very efficiently. Also, similar hardware is available in Small Form Factor (SFF), which has a much smaller footprint.

System #7: High-End Desktop PC

This system is a high-end, Small Form Factor (SFF) desktop PC, running Windows 10 pro and manufactured in 2018.

System #7 Conclusion

A SFF PC such as this one has a relatively small footprint. Coupled with a touch screen, this could effectively run the entire Maitre'D Back-Office suite along with HTML POS as a local workstation without any noticeable drop in performance.

Evaluating Hardware

With modern computer hardware, the speed of the CPU (in Mhz or Ghz) and the core count alone are no longer enough to determine if a given system will perform adequately. There are many more factors to consider, such as the architecture of the CPU, its generation, the technology it is based on, its power consumption, the amount of RAM available, etc.

Benchmarks

The only way to reliably compare CPU’s is by looking at their respective benchmark results. Synthetic benchmark tests compound all CPU attributes into a single numeric score value. Quite simply put, the higher the score, the better the CPU is.

CPUBenchmark.net

PassMark Software’s CPU benchmark is a highly regarded database that contains all the information required to compare millions of different CPU models. The database can be consulted here:

By searching this database and using the provided “Compare” tool, it is easy to determine if the hardware that you plan to buy (or already have) will meet or surpass the performance of the recommended hardware configuration.

End-of-Life products

Once a Microsoft operating system (OS) reaches the end of support, customers will no longer receive security updates. The OS may still work with programs and hardware after the sale or support of the operating system has been discontinued. However, the possibility increases that new programs and hardware will not be performant on an older OS. This frequently occurs because the manufacturers of new hardware and software make product-design decisions that take advantage of the increased functionality and features in newer operating systems. These manufacturers may decide to discontinue support of their products on older operating systems as appropriate.

For Maitre'D, this means that the POS system will continue to work after the end of support. However, as updates and features are added to Maitre'D after EOL, the possibility increases that new Maitre'D releases become incompatible with older operating systems. Furthermore, deprecated operating systems represent a liability which may compromise the entire POS system's security.

For more information, please see:

End-of-Life products vs. PCI-DSS

Any system using an unsupported or deprecated operating system automatically falls out of PCI-DSS compliance due to the inability of such systems to meet PCI-DSS Requirement 6.2.

PCI-DSS Requirement 6.2 states:

Unsupported products

Some operating systems are not supported by PayFacto even though they are still supported by Microsoft. These can be divided in two categories:

Failed products

Some operating systems never received wide market adoption, such that PayFacto never deemed necessary or profitable to perform any kind of testing on these products. While these operating systems may work with Maitre'D, PayFacto cannot provide any form of guarantee to that effect, as they were never tested. Such products include Microsoft Windows Vista (which is now also EOL) and Microsoft Windows 8 / 8.1.

Consumer products

Microsoft publishes a wide array of Windows editions targeted for home users, educational versions for schools and other specialized versions for niche users. These versions of windows are not supported due to the lack of certain key features, or because of the Microsoft End-User License Agreement (EULA), which may not cover commercial or industrial use cases.

Full list of Unsupported and End-of-Life Operating Systems

Operating System Requirements

Maitre'D is designed for the Microsoft Windows environment and will operate on both 32-bit (x86) and 64-bit (x64) editions of current Windows operating systems. This makes Maitre'D "hardware-agnostic", which means it will work on any hardware that can run Microsoft Windows, as long as it meets the minimum performance requirements.

The table below lists all currently supported operating systems with their projected End-of-Life date issued by Microsoft.

Desktop Operating Systems

Patch levels for Desktop Operating Systems

In addition to the general End-of-Life date issued for Desktop operating systems, Microsoft also issues End-of-Life dates for specific patch levels. This is done by Microsoft to ensure that users keep their operating systems up-to-date.

Server-oriented Operating Systems

• While a POS, Backup Server or Auxiliary Back-Office would work perfectly on a server-oriented operating system, PayFacto does not recommend doing so, unless your operations specifically requires this.

Embedded and "Internet of Things" (IoT) Operating Systems

Enterprise Operating Systems

* Microsoft lists this date as the end of "Mainstream support" for this Windows version. Mainstream support is typically followed by an extended support period, however it is not listed on the Microsoft Lifecycle site at this time.

Windows 11

Microsoft Windows 11 is the latest release of the Windows family of operating systems. It was released on October 5th, 2021. A full test suite has been run on PayFacto's POS products to ensure compatibility.

Windows 11 vs. Microsoft lifecycle

At this time, Microsoft has not issued official end-of-life (EOL) dates for the Windows 11 family of products. The only EOL dates available so far are for patch levels. These dates will be updated when Microsoft releases new feature updates for Windows 11.

Prepare Maitre’D Back-Office Server PC

Prior to installing Maitre’D, the computer’s hard drive must be properly formatted and partitioned, and a compatible version of Microsoft Windows® needs to be installed. For instruction on formatting and partitioning the hard disk and installing Microsoft Windows®, please refer to Microsoft Windows® documentation or to the documentation provided by your computer's manufacturer.

This manual explains the installation for the Maitre’D software on the Microsoft Windows 10 operating system with Microsoft Network. Maitre’D can be installed on any networking system that uses or emulates the TCP/IP communication protocol. Please refer to the appropriate documentation for more information.

Install all available Windows Updates for your operating system

Your operating system needs to be kept up-to-date with all the latest updates. This will ensure that all critical and security-related updates are installed and will help maintain PCI-DSS compliance.

Enable Windows User Account Control (UAC)

Most recent Windows operating systems use a feature called User Account Control or UAC . This feature exists to improve the operating system's security by preventing some types of applications to run without the user's knowledge. Make sure that this feature is activated and set to the default (recommended) level before installing Maitre’D. Using UAC is required to maintain PCI-DSS compliance and to ensure basic safety of the system.

Enable Windows Smart Screen

Starting with Windows 10, Windows Smart Screen is an integral part of the operating system. This feature is active by default and needs to remain active in order to ensure basic safety of the system and maintain PCI-DSS compliance.

Anti-Virus / Anti-Malware

Install a reputable anti-virus and anti-malware solution on the PC. The Anti-Virus / Anti-Malware solution needs to be fully operational at all times and maintained with the latest updates and virus definitions. It needs to be installed on the main Back-Office PC as well as all POS workstations, Auxiliary Back-Office and Backup Servers. PayFacto does not recommend any brand in particular. However, while Microsoft's Windows Defender solution is free, bundled with Windows and works in most cases, we do recommend using a reputable, independently branded and well reviewed product.

This is a critical component of the Maitre’D system’s security and a requirement for PCI-DSS compliance.

Firewall

In addition to the perimeter firewall which protects your network, a software firewall needs to be installed on the main Back-Office PC as well as all POS workstations, Auxiliary Back-Office and Backup Servers. The Windows Defender Firewall is adequate for most installations.

This is a critical component of the Maitre’D system’s security and a requirement for PCI-DSS compliance.

POS Workstations

POS Workstations are generally pre-configured with an appropriate version of Microsoft Windows. Like the Maitre’D Back-Office Server PC, make sure to:

• Install all Windows Updates.

• Ensure that UAC is enabled and set to the default level.

• Ensure that Windows Smart Screen is enabled.

• Install, update and maintain a reputable anti-virus / anti-malware solution.

• Install, update and maintain a reputable software firewall.

TCP/IP network

Make sure that the TCP/IP network is properly configured so that the Maitre’D Back-Office Server PC and all POS workstations can communicate with each other.

Software Requirements

Software requirements are applications, drivers or libraries which may not be included with the operating system by default.

Microsoft .NET Framework 3.5 or later

Microsoft .NET framework 3.5 is included with the Maitre'D installation program. It will be installed automatically if the Install Shield Wizard does not detect it on your system.

Microsoft Windows Installer 4.5 or later

Windows 10 already has a more recent version of Windows Installer, but version 4.5 is still supplied with the Maitre'D installation program in case there is a need to install Maitre'D on an earlier operating system which could have an earlier version of Windows Installer.

Java for Windows (formerly Java Runtime Environment (JRE))

While it is optional for Maitre'D itself, Java for Windows is required with some Electronic Funds Transfer (EFT) payment solutions like SecureTable and SecurePay. This is also often required by third-party vendors for specific applications. This component needs to be downloaded and installed manually from the Java website.

It can be downloaded and installed from here:

Microsoft Internet Explorer 11 or later

For operating systems prior to Windows 10, this would be supplied through Windows Updates. Since Windows 10, Internet Explorer is bundled with the operating system. It does not need to be the default browser.

All available Windows Updates for your operating system

Your operating system needs to be kept up-to-date with all the latest updates. This will ensure that all critical and security-related updates are installed and will help maintain PCI-DSS compliance.

Anti-Virus / Anti-Malware

Install a reputable anti-virus and anti-malware solution on the PC. The Anti-Virus / Anti-Malware solution needs to be fully operational at all times and maintained with the latest updates and virus definitions. PayFacto does not recommend any brand in particular. However, while Microsoft's Windows Defender solution is free, bundled with Windows and works in most cases, we do recommend using a reputable, independently branded and well reviewed product.

This is a critical component of the Maitre’D system’s security and a requirement for PCI-DSS compliance.

Firewall

In addition to the perimeter firewall which protects your network, a software firewall needs to be installed on the main Back-Office PC as well as all POS workstations. The Windows Defender Firewall is adequate for most installations.

This is a critical component of the Maitre’D system’s security and a requirement for PCI-DSS compliance.

Start the Installation from a DVD (or downloaded DVD files)

Originally, the Maitre'D installer was shipped on a physical DVD. Being fully aware that many recent laptops and even full-sized desktop computers are no longer shipped with optical drives, and also to reduce e-waste and shipping costs, the files are available for download from the Maitre'D Distributor Portal.

Please see:

Download Maitre'D Setup Files

To start the Maitre’D Advanced Restaurant Suite Setup:

Physical DVD ROM:

1. Insert the DVD in the DVD-ROM drive.

2. The disk should auto-play.

If AutoPlay doesn't start:

1. Use File Explorer to browse your DVD-ROM drive.

2. Double-click Autorun.exe.

Downloaded DVD files:

1. Copy all the DVD files to the root of a removable media, such as a USB thumb drive.

2. Use File Explorer to browse the removable media.

3. Double-click Autorun.exe.

Maitre'D Advanced Restaurant Suite Setup

As the Autorun tool starts, you may see a Windows User Account Control (UAC) message. Click Yes.

The first installer screen will be displayed:

Run Demo Tour

Select the option to take a tour of Maitre'D.

Install Back-Office and Point of Sale

Select this option to install the Maitre'D Back-Office Server, Backup Server, Auxiliary Server or Point of Sale software. This will open another menu page with all necessary installation options.

Install Maitre'D e-Global and DataBoard

Select this option to install the Maitre'D e-Global solution. This will open another menu page with all necessary installation options.

Contacts

Select this option to view contact information.

Exit

Select this option to exit from the installer.

Install Back-Office and Point of Sale sub-menu

Install Main Back-Office

Select this option to install the Maitre'D Main Back-Office server software.

The Maitre'D Back-Office needs to be installed prior to any other Maitre'D application. After a successful installation, you will be able to proceed with the installation of the Point of Sale application, and any other software required, such as the Auxiliary Back-Office or Backup Server.

Install Auxiliary Back-Office

Select this option to install a Maitre'D Auxiliary Back-Office.

Install this program if you want access to the Maitre'D Back-Office software, with multi-user capability, from any other computer on the Maitre'D network. This program needs to be installed on each computer that you want to access the Back-Office from.

Install Backup Server

Select this option to install a Maitre'D Backup Server.

The Backup Server will provide additional security to your network by including full redundancy of the Maitre'D Back-Office software on any Point of Sale workstation or any other computer in your network.

Install Windows Point of Sale

Select this option to install the Maitre'D Point of Sale software on a workstation.

The Maitre'D Point of Sale provides you with every function needed in the restaurant industry. Table management, QSR, Delivery, Take-out, Drive-Thru and more. The Point of Sale software can be installed on a wide variety of hardware and supports several devices such as: Printers, scanners, scales, coin dispensers, liquor control systems, etc.

Back

Select this option to return to the previous screen.

To start the installation of the Maitre'D Back-Office, select the first option: Install Main Back-Office. This will launch the Maitre'D Back-Office InstallShield Wizard.

Install Maitre'D e-Global and DataBoard sub-menu

Install Maitre'D e-Global Solution

Select this option to install the Maitre'D e-Global Solution.

The Maitre'D e-Global corporate solution is a powerful package developed to bring increased efficiency to multi-unit food service corporations. It allows them to receive data from all units at the frequency they desire. e-Global also allows them to manage each unit's database remotely, providing more control over menus, promotions and prices.

Install Maitre'D DataBoard WEB Server

Do not use this option, as this version of DataBoard is now obsolete.

Maitre'D Back-Office License Activation

Before activating the license

Before the license can be activated, you need:

License Serial Number

The Maitre’D license serial number can be obtained by ordering a Maitre’D license through our ordering system, by phone or by e-mail.

Commerce Name

Obtain the commerce name from the restaurant owner or manager. The commerce name is limited to 20 characters, including spaces.

When a new license is activated for the first time, you will be given the opportunity to configure the commerce name as it will appear in the Maitre’D Back-Office, on report headers and on the header of printed guest checks, invoices and receipts.

License activation process

With the license serial number and commerce name in hand, you can proceed with the license activation.

1. After restarting from the installation of the Maitre’D Back-Office, Auxiliary or Backup Server software, the Maitre’D License Activation prompt will automatically appear.

1. Enter the required information:

a. Type in the license Serial Number as it appears on your Maitre’D invoice.

b. Type in the Commerce Name as it should appear in the Maitre’D Back-Office, on report headers and on the header of printed guest checks, invoices and receipts.

c. Click Next >> to continue the process.

1. The Site Code will be generated. Select it and copy it to the clipboard.

1. Logon to the Maitre'D Distributor Portal:

1. Select your language.

2. Enter your username and password, then click the Login button.

3. Click the License Activation link, near the top of the page.

1. Type in the license serial number and click the Submit button.

1. Locate the activation record for your license and click the Activate link.

1. If this is the very first activation of this license, you will be allowed to type in the Restaurant Name (commerce name). This name is case sensitive. Otherwise, the restaurant name will be filled in for you and cannot be modified.

2. Paste in the Site Code copied earlier.

3. Click the Generate button.

1. Your Activation Code (key code) will be generated. Select it and copy it to the clipboard.

1. Paste the key code (activation code) in the Key Code field and click Next >> to continue.

1. A confirmation prompt will appear, stating that the computer needs to be restarted.

1. Click Yes to restart your computer.

1. After restarting, the Maitre’D Back-Office Server will attempt to start itself. You may see various progress bars as the Maitre'D database is updated.

1. If the Maitre’D Back-Office Server is not already authorized, a Windows Security Alert will be triggered from the Windows Firewall:

a. If the Maitre’D Back-Office computer is on a domain, select the Domain networks, such as a workplace network option.

b. If the Maitre’D Back-Office computer is on a network without a domain, select the Private networks, such as my home or work network option.

c. Click the Allow Access button.

1. The Maitre'D Back-Office Server will start, and an icon will be added to the notification area.

The Maitre'D Back-Office Software is now licensed to run on this PC.

Download Maitre'D Setup Files

To be able to download files for the Maitre'D POS system, you need a distributor account. Please contact your sales representative to obtain an account if you don't already have one.

Logon to the Maitre'D Distributor Portal

1. Logon to:

   http://distributors.maitredpos.com/

2. Select your language.

3. Enter your username and password.

4. Click the Login button.

Access the Software Downloads Section

1. Click the Support link, either at the very top of the page or in the main body.

1. Click Knowledge Base. (You may need to scroll down a bit) This will open a new browser window.

1. Click the Knowledge Base tile.

1. Click the Software Downloads tile.

1. Click the Maitre'D 7 Back-Office Suite Downloads link.

Download the file(s) you need

For Maitre'D 7, there are 3 downloads:

Service Pack Update

Download this file if Maitre'D is already installed and needs to be upgraded to the latest version.

Maitre'D Back-Office Full Install

Download this file to install Maitre'D from scratch on a new system. Includes Service Pack Update 7.08.000.180.

Maitre'D Back-Office DVD

Download this file to have the full contents of the original Maitre'D DVD, which includes the Maitre'D Back-Office Full Install, with a graphical user interface to facilitate the installation of backup and auxiliary servers, POS workstations, etc.

Related Topics

1. Create your own Custom Maitre'D Installer

2. Installation Process for the Maitre'D Back-Office

3. Installation Process for the Maitre'D Point of Sale

4. Installation Process for the Maitre'D Backup Server

5. InstallationProcessAuxiliaryBack-Office

Configure your Windows Network Profile

The Network Profile feature was introduced with Windows Vista and was carried over to later versions of Microsoft Windows. In Windows 10, the default Network Profile settings will prevent Maitre'D from working correctly by disabling File & Printer sharing and forcing Password Protected Sharing. This topic explains how to configure these settings to allow Maitre'D to operate normally.

Change Network Profile from "Public" to "Private" or "Domain"

By default, on a new Windows 10 installation, your Network Profile will be set to "Public". This is the most secure setting, and is intended for use on public networks, such as public WiFi provided at airports, coffee shops, etc. This setting will "hide" the PC from other devices on the network, which will cause issues with Maitre'D. This profile also hides settings that need to be enabled for Maitre'D to work correctly. This needs to be changed to either Private or Domain.

Procedure

1. In the Windows Notification area, click on the Network Connection icon, then click on the network connection you wish to configure. (there could be more than one.)

1. This will bring up basic settings. Click on the Network connection (again).

1. The Network profile options will be displayed. Select either Private or Domain.

Domain or Private Network Profile, which one to select?

If your Maitre'D Main Back-Office PC is part of an Active Directory Domain, your Network Profile needs to be set to "Domain". If the PC is not on a domain, this option will not be available, therefore your Network Profile needs to be set to "Private".

If you believe that the PC should be using the Domain Network Profile but this option is not available, please ask your network administrator for advice.

Change Network Profile Options

1. Just like before, in the Windows Notification area, click on the Network Connection icon, then click on the network connection you wish to configure. (there could be more than one.)

1. This will bring up basic settings. This time, click Change advanced sharing options.

1. Under the Private (or domain) profile, make sure that:

a. Turn on network discovery is selected.

b. Turn on file and printer sharing is selected.

1. Click on the down-arrow next to All Networks. This will display more options.

2. Scroll down to the Password Protected Sharing section and select Turn off password protected sharing.

1. Click Save changes.

This configuration needs to be done on the Main Back-Office PC, all Auxiliary Back-Office and Backup Server PCs, as well as on all POS workstations.

Test Connectivity

The connectivity between the Main Maitre'D Back-Office PC and other components of the Maitre'D network can easily be tested. For the example below, we are testing connectivity to a PC named "MAIN-BACK-OFFICE".

1. From any PC or POS on the Maitre'D network, right-click the Windows Start button and select Run...

1. In the Run... box, type two back-slashes (\\) followed by the name of the PC you want to connect to. For example:

\\MAIN-BACK-OFFICE

1. Click OK.

a. If the Maitre'D Back-Office is already installed, you will see the MaitreD shared folder on the PC named MAIN-BACK-OFFICE.

b. If the Maitre'D Back-Office is not yet installed, you will see an empty folder on the PC named MAIN-BACK-OFFICE.

c. If the network settings are not configured properly, you will see an error message.

The network settings now allow communication between all the components of the Maitre'D Network.

Installation Process for the Maitre'D Point of Sale

(blank in the original doc)

Start the Installation from Downloaded Files

Using downloaded files is the quickest way to get a system up and running. However, it gets a bit tricky if you need to install an auxiliary or backup server. These matters will be covered here.

Before you begin, we highly recommend downloading the latest installer and service pack, and creating your own install set. This will allow you to install Maitre'D and get it updated to the latest version in one single operation.

Please see:

Download Maitre'D Setup Files

Create a custom Maitre'D Installer

Start the Installation for the Maitre'D Back-Office

1. Make sure the installer files are extracted, either on you local hard drive or on a removable media. Installation will not work if the files are still within a *.zip archive. (See Extracting Files)

2. Using Windows File Explorer, browse to the folder containing the install files.

3. Locate the file called Setup.exe and double-click on it.

4. You may get a UAC warning. Click Yes.

1. The Maitre'D Back-Office InstallShield wizard will start.

2. Follow the steps described in Installation Process for the Maitre'D Back-Office.

Start the Installation Process for a Maitre'D Auxiliary Back-Office

1. Extract the installation files on you local hard drive. We will be using the command prompt, so to make your life easier, you can copy the files in a folder at the root of the C:\ drive. For this example, we copied the install files to a folder called MD_Install, at the root of the C:\ drive.

1. Open an elevated command prompt by clicking the Windows Start menu and typing "CMD". Select the Run as Administrator option.

You may get a UAC warning. Click Yes.>

1. The command prompt will open at the C:\Windows\System32> prompt. Jump to the root of the C:\ drive by typing the following command:

cd\ [ENTER]

1. navigate to the MD_Install folder by typing the following command at the C:\> prompt:

cd md_install [ENTER]

1. The prompt will not look like this: C:\MD_Install>. Start the Maitre'D Auxiliary Back-Office setup by typing the following command:

setup.exe aux [ENTER]

1. The installation process will start. Follow the steps as outlined in the Installation Process for the Maitre'D Auxiliary Back-Office.

Start the Installation Process for a Maitre'D Backup Server

1. Repeat steps 1 through 5 of the Auxiliary Back-Office setup above.

2. The prompt will not look like this: C:\MD_Install>. Start the Maitre'D Backup Server setup by typing the following command:

   setup.exe backup [ENTER]

1. The installation process will start. Follow the steps as outlined in the Installation Process for the Maitre'D Backup Server.

Related Topics

1. InstallationProcessAuxiliaryBack-Office

2. Installation Process for the Maitre'D Backup Server

Installation Process for the Maitre'D Back-Office

1. Start the installation process using one of the following methods:

   • Start the Installation from a DVD (or downloaded DVD files), or;

   • Start the Installation from Downloaded Files.

2. Before performing the actual installation, the InstallShield Wizard will analyze your system. If required software components are missing, these will be installed at this point. Click the Install button to proceed.

1. A splash Screen will be briefly displayed.

1. The InstallShield Wizard will prepare the installation. This could take a few seconds.

1. The welcome screen appears. Click Next > to continue the installation.

1. Read the license agreement and select I accept the terms of the license agreement. Click Next > to continue.

1. Select the Maitre’D installation folders and click Next > to continue.

1. Select the type of installation and click Next > to continue. The available types are described below.

Empty Data

Select this option to install Maitre’D with an empty database. It will need to be fully programmed before use.

French demo restaurant data

Select this option to install a generic restaurant data for demonstration purposes in the French language.

Load data at startup

Select this option to restore an existing restaurant data when the software is started for the first time.

Standard demo restaurant data

Select this option to install a generic restaurant data for demonstration purposes in the English language.

1. Select the Maitre’D program group that will be created in the Windows Start Menu. Click Next > to continue.

1. Files will be installed automatically. This could take a few minutes.

1. If a service pack is available, installation will start automatically. It is highly recommended to always install the latest service pack available before using the Maitre’D software. Click Yes to begin the installation of the service pack.

a. The InstallShield Wizard will prepare the Service Pack installation. This could take a few seconds.

b. The welcome screen appears. Click Next > to continue the installation.

c. Read the license agreement. Click Yes to agree and continue the installation.

d. Select the path where the BO.INI file can be found. This should not need to be changed, but you can click Browse… to change the folder if required. The service pack files will be installed in the path as defined in the BO.INI file. Click Next > to proceed.

e. Files will be copied. This could take a few minutes.

1. After files are copied, the InstallShield wizard will remind you that the computer needs to be restarted before Maitre'D can be used. Click the Finish button.

1. A dialog box will inform you that your computer is about to be restarted. Click OK, and your computer will restart.

1. After the computer restart, the Maitre'D Back-Office Server will attempt to start.

2. Since there is no license installed, you will be prompted to enter a license serial number and a commerce name.

The installation process is now completed. Please proceed to the Maitre’D license activation.

Related Topics

1. Configure the Maitre'D Sharing Options

2. Old icons are displayed following Maitre'D upgrade