Before a receipt printer can be used with Maitre'D, a Printer Type must be created to correctly identify the printer's manufacturer and model. Up to 10 printer types can be configured in Maitre'D.

Maitre'D comes with a large selection of pre-defined printer types. This means that many commonly used printers in the industry are already configured in Maitre'D.

If the exact manufacturer and model are not found in the list of Maitre'D Predefined Types, a custom Printer Type can be created using the documentation provided by the manufacturer.

To create or edit a printer type:

1. Logon to the Maitre’D Back-Office with appropriate credentials. (Distributor or System Owner)

1. Start the Point of Sale Control module.

1. Click on the Workstation menu and select the Printer Type option.

1. The list of printer types will be displayed.

Select an existing printer type and click the Modify button to edit its properties.

Click Add to create a new Printer Type. Up to 10 printer types can be created.

Click the Print button to generate a printable report will all printer type settings.

Click Close to exit and return to the Point of Sale Control module.

1. Whether you edit an existing printer type or create a new one, the printer type's properties open on the Setup page:

1. Click the Predefined Types button, then select your printer model from the list. If the exact model is not listed, select a similar one from the same manufacturer to use as a base.

1. The Printer Type will be populated with the appropriate values for the selected printer model:

1. If the selected predefined printer type does not match your model exactly, be sure to review your printer's documentation and manually edit the appropriate fields.

Related Topics

1. Printer Types

2. Printer Types - Setup

3. Printer Types - Codes

4. Printer Types - Page Size

5. Printer Types - Status

6. Printer Types - QR Code

7. Printer Types - Cash Drawer

8. Printer Types - Special

Maitre'D Point of Sale (POS) is an application that is used to place orders and can be installed on either a stand-alone or a network computer as well as Android or iOS tablets. A stand-alone configuration allows restaurants to run both the Maitre'D Back-Office and the Point of Sale application on a single computer. Restaurants can customize several features of the POS workstations to meet their specific needs.

Mode Configuration

Each POS workstation can run in up to 32 modes. Modes allow different screens to be displayed at different times of the day. The start time and the end time of each mode on each workstation can be configured independently. For example, the BREAKFAST mode can be configured to run from 6 AM till 11:30 AM on POS workstation 1. Between 6 AM to 11:30 AM, when employees log on to Maitre'D POS, they will only have access to the breakfast screen. At 11:30 AM, the mode will be LUNCH, and any employee logging in to that workstation will now be presented with the lunch screen.

Print Customizable Messages on Guest Checks

Customizable messages can be printed on guest checks. In the POS Workstation options, a message can be defined that will print on the guest check. Each workstation can print its own message, or all the workstations can be set to print the same message.

The Maitre'D Hotel Interface allows additional message lines to be added to a guest check. Hotels can use these lines to add information such as the room number, or print a line where guests can specify the tip and the total amount.

Customizable Messages on POS Workstations

Customizable messages can also be configured to appear on the POS workstation screen.

Select Output Printer for Each Workstation

Each workstation can have a separate output printer or can share the same printer with other workstations.

Add Devices to POS Workstation

POS workstations can support a large array of peripheral devices such as scales, magnetic card readers, bar code scanners and more. Many industry standard device drivers are installed with the Maitre'D installation. The Maitre'D website contains a list of certified devices.

Support for Several Operating Systems

Maitre'D can be installed on several different platforms such as Windows 10, 11, Windows IoT and Enterprise, Android and iOS. This allows Maitre'D to run on multiple types of devices such as Windows PC's, purpose-built workstations, Android or iOS-based tablets and payment terminals.

Support for Several Kinds of Workstations

Maitre'D has built-in support for several types of industry standard workstations which simplifies workstation installation and configuration.

Electronic Journal

Allows every transaction on the POS workstation to be recorded and saved in a text file as a journal. Managers and owners can use this journal to view all the transactions that have occurred and trace any discrepancies when they occur.

Small Device Support

Designed to run on operating systems such as Android and iOS, Maitre'D offers built in support for hand held devices.

Floor Plan Status

Each workstation can display the floor plan status on the terminal screen as a screen saver. This allows servers and managers to quickly view the status of the guests and pick up alerts as they are working.

Introduction

Logical printers are conceptual printers used to direct orders to physical printers based on certain criteria such as revenue centers.

The advantage of setting up logical printers is that it is very easy to redirect an order to a new physical printer by just pointing the logical printer to the new physical printer instead of reconfiguring each revenue center and mode.

Another advantage is when a guest orders items from different revenue centers. Even though the order prints at the same printer, separate requisition coupons are printed. This allows each coupon to be given to the appropriate section such as the grill or the bar.

Up to 30 logical printers can be configured in a Maitre'D Database.

Setup logical printers

1. Logon to the Maitre’D Back-Office with appropriate credentials. (Distributor or System Owner)

1. Start the Point of Sale Control module.

1. Click on the Workstation menu and select the Logical Printer... option.

1. The list of logical printers will be displayed. The spreadsheet layout provides a preview of the configuration of each logical printer.

1. To change the settings of a logical printer, select an entry from the list and click the Modify button. The detailed properties of the selected logical printer will be displayed.

Description

Type a meaningful description for the logical printer. For example, if the printer is used at the appetizer prep station, it may be called "Appetizers"

CVM Monitor

From the drop-down list, select the monitor to use to display items sent to this logical printer. This setting will have an effect only if kitchen monitors are in use.

KDS IP Redirection

Type the IP address of the KDS monitor to use. See KDS documentation for more information on how to use this setting.

Separate Order

If you enable this option, that logical printer will print a separate coupon for each sales item.

Summary Only

Enable this option to override any compilation option and remove any customer information. With this option, all ordered items will appear in a simple list, without compilation and without customer information. The star character ( * ) that normally prints to indicate a change of plate is also not printed.

Compile Main Items

Enable this option to further simplify the kitchen printout. With this option enabled, all modifiers will be removed from the printout and the identical main items will be compiled.

1. Click OK to save changes and return to the logical printers list.

Once all the necessary logical printers are created, you can assign logical printers to each sales item. This is accomplished from Point of Sale Control > Revenue Center > Items Setup... > [Select an item] > Configuration > [Select a configuration] > Printing. Up to 9 printouts can be assigned to each sales item.

The newly created logical printers will also become available in the Printers section of the Workstation options (Point of Sales Control > Workstation > Options... > [Select workstation] > Printers) as well as for redirection tables (Point of Sales Control > Workstation > Redirection Table...).

Name

Type in the model name of the printer.

Memory

Type in the amount of memory (in bytes) available with the printer. This is also referred to as the print buffer in some manufacturer's documentation.

Time Out

Type in the number of seconds the Back-Office waits for a reply from the original printer before the system sends data to the replacement printer.

Bar Code Start

If the printer supports bar code printing, enter the code which marks the bar code start. (Up to 48 characters)

Bar Code End

If the printer supports bar code printing, enter the code which marks the bar code end. (Up to 48 characters)

1 Color Ribbon

Enable this option if the printer uses a one-color ink ribbon. This option causes the printer to alternately use both sides of the ribbon. Otherwise, the printer uses ribbons with more than one color. For thermal printers, this option is disabled.

Logo

Select this option if the invoice paper has the restaurant logo at the top of each form, or to print the Logo with a compatible printer.

XOn/XOff

Enable this option if the printer uses the XON/XOFF communication protocol.

Two Copies

Enable this option if your printer is able to print two copies of a credit card authorization slip using carbon paper. Disable this option if your printer is not using carbon. This option is only used when the Electronic Funds Transfer module is installed.

Click this button to choose a printer from the predefined printers list.

Related Topics

1. Printer Types

2. Printer Types - Setup

3. Printer Types - Codes

4. Printer Types - Page Size

5. Printer Types - Status

6. Printer Types - QR Code

7. Printer Types - Cash Drawer

8. Printer Types - Special

The Printers branch of the workstation options allows you to configure the output for each logical printer, as well as the Inventory Location to use if the Inventory Management module with the Multi-Location option is present.

Printers

Select a logical printer from the table and click the Modify button to edit its properties.

Logical Printer

This column lists all available logical printers. The first two entries (Receipt and Default) cannot be modified, except for KDS IP Redirection and Inventory Location. The other entries in this list are configured in Point of Sale Control > Workstation > Logical Printer...

Shared Printer

This column lists which shared printer is associated with each logical printer.

Location

This column is only available if the Inventory Management module with the Multi-Location option is activated on the Maitre'D license. It lists the Inventory Locations from which inventory quantities should be depleted for each logical printer.

Id

This column lists the internal ID associated with each logical printer.

Related Topics

Status

Enter the printer's status code in this field. Epson printers typically use 1B76 or 100401.

Status Mask

Type the printer code that send to the Back-Office.

Status Delay

Type the delay in second to wait for the status result.

Status Value

Type the status value. This field is often left blank for Epson printers.

Related Topics

Printers can be used with POS workstations through the Point of Sale Control module. Maitre'D supports a wide range of printers that are used in the industry, and a complete compatibility list can be found on the Maitre'D website.

Supported printers include IP printers, serial printers, parallel printers, and USB printers.

ESC/POS

ESC/POS is a printer control language developed by Epson to control receipt printers used at the POS. It is a specialized variant of the generic Epson Standard Code for Printers (ESC/P), and has been the industry standard for decades. ESC/POS adoption is so wide that many competing manufacturers support it with their receipt printers.

Maitre'D is fully compatible with ESC/POS. While Maitre'D will work with any printer which is also ESC/POS compatible, Epson-branded printers are always preferred, due to their outstanding compatibility and reliability.

Printing components in Maitre'D

In a Maitre'D database, many components are required to ensure good printing functionality:

• Printer Types

• Logical Printers

• Physical Printers (Devices)

• Shared Printers

• Redirection Tables

Printer Types

Printer types are used to define the physical properties of various printer models used with your Maitre'D POS system.

Logical Printers

Logical printers are conceptual printers used to direct orders to physical printers based on certain criteria such as revenue centers.

Physical Printers (Devices)

Physical printers are used to define each individual printing device. Each device is assigned a printer type and connection properties.

Shared Printers

Shared printers are workstation and network printers that can be used by more than one device on the Maitre'D network.

Redirection Tables

Redirection Tables are used to route printouts so that they print at the appropriate printer in the restaurant. Printer routes can be set by mode. This means that a certain POS workstation can print at one printer in the morning during the breakfast period, and print at another printer during the lunch period or the dinner period.

Configuration order

Printing components are inter-dependent. To facilitate the configuration of the Maitre'D database, each component should be created in order:

1- Printer Types

Printer types are required when creating physical printers as well as shared printers. Printer types should be created first.

2- Logical Printers

Logical printers must exist before creating sales items, redirection tables and before configuring workstation options. Logical printers must be configured early in the Maitre'D database configuration process.

3- Physical Printers

Physical printers must exit before configuring shared printers. Remember that Printer Types must exist before you can create physical printers.

4- Shared Printers

Shared printers must exist before Redirection Tables can be created. Also remember that physical printers must exist before you can configure shared printers.

5- Redirection Tables

If you intend to use redirection tables, they should be created before you configure your workstation's options. Before you can create Redirection Tables however, you need to make sure that you have the necessary logical printers as well as shared printers.

Of course, it is always possible to go back and forth to create components that may have been forgotten along the way.

Paper Width

Type in the maximum amount of characters that the printer can print on one line.

Paper Length

Type in the number of lines you want printed per page. If you are using a slip printer, type in a minus (-) sign before the number of lines. If you are using a paper roll, type in 0.

Header Size

Type in the number of lines the printer should skip at the top of the page so that printing over the restaurant's logo does not occur, or so the printer does not start printing at the top of the page.

Footer Size

Type in the number of lines the printer should advance the page before the paper is cut. If you are using attached forms, type in the number of line feeds needed to go to the correct page before printing resumes.

Nb. Lines

Type the amount of lines you want the printer to advance each time it prints a line.

Max Line Feed

Type in the maximum number of lines you want the printer to advance during the multiple line feed function.

Related Topics

1. Printer Types

2. Printer Types - Setup

3. Printer Types - Codes

4. Printer Types - Page Size

5. Printer Types - Status

6. Printer Types - QR Code

7. Printer Types - Cash Drawer

8. Printer Types - Special

Use these options to configure the QR Code printout for receipt printers. Maitre'D uses Epson ESC/POS codes for this purpose. Any printer that is Epson ESC/POS compatible and which supports these codes will be able to make use of them.

QR Code Model

Type in the ESC/POS code for the QR Code Model to use. This is the code that tells the printer which QR Code model to use.

QR Code Size

Type in the ESC/POS code for the QR Code Size. This is the code that tells the printer which size of QR code to print.

QR Code Error

Type in the ESC/POS code for QR code error. This is the code which tells the printer what to do in case of error.

QR Code Store Data

Type in the ESC/POS code for QR Code Store Data command. This is the code which tells the printer to start storing QR Code data in its internal memory.

QR Code Print Data

Type in the ESC/POS code for QR Code Print Data command. This is the code that tells the printer to start printing the QR Code.

Justify Center

Type in the ESC/POS code for the Justify Center command. This code tells the printer to print centered on the paper roll.

Justify Left

Type in the ESC/POS code for the justify left command. This code tells the printer to print starting from the left side of the paper roll.

Related Topics

1. Printer Types

2. Printer Types - Setup

3. Printer Types - Codes

4. Printer Types - Page Size

5. Printer Types - Status

6. Printer Types - QR Code

7. Printer Types - Cash Drawer

8. Printer Types - Special

Status Value

Type in the cash drawer code the Back-Office sends to the cash drawer to inquire about the cash drawer's status. The code determines if the cash drawer is open or closed.

Status Mask

Type in the cash drawer code sends to the Back-Office that should be compared to the status value for checking the status of the cash drawer.

Fire String

Type in the cash drawer code sent to open the cash drawer.

Drawer Two Fire String

Type in the cash drawer code sent to open a second cash drawer connected to the same printer.

Register Status

Type in the code to compare with the status to inquire about the drawer status.

Related Topics

1. Printer Types

2. Printer Types - Setup

3. Printer Types - Codes

4. Printer Types - Page Size

5. Printer Types - Status

6. Printer Types - QR Code

7. Printer Types - Cash Drawer

8. Printer Types - Special

Select On

Type in the printer code to determine which printer prints first when all of your printers are linked together.

Select Off

Type in the printer code that cancels "Select On".

Expanded On

Type in the printer code that activates the printing of characters in a larger type size.

Expanded Off

Type in the printer code that cancels "Expanded On".

Red On

Type in the printer code to select another printer ink color if the printer prints in more than one color.

Red Off

Type in the printer code that cancels "Red On".

Line Feed

Type in the printer code that activates the line feed function.

Carriage Return

Type in the hexadecimal printer code that tells the printer to begin printing on the left side of the paper.

Fix Line Feed

Type in the printer code that activates the line feed function.

Top of Form

Type in the hexadecimal printer code that tells the printer to advance to the top of the form. This code has no meaning in slip printers.

Multiple Line Feed

Type in the printer code that activates the multiple line feed (form feed) function.

Paper Cutter

Type in the printer code that activates the paper cutting function. If you have a slip printer, type in the code used to release the paper.

Extra Large On

Enter the hexadecimal printer code that activates the printing of characters in extra large type size.

• PrintOrderNumOnTop=True

• PrintBigOrderNumInvoice=True

The Extra Large mode can be used to print the Order Number on the kitchen chit by adding the following configuration key & value:

• PrintBigOrderNumKitchen=True

Extra Large Off

Enter the hexadecimal printer code that cancels "Extra Large On".

Reverse On

Enter the hexadecimal printer code that activates the printing of characters in white on black.

Reverse Off

Enter the hexadecimal printer code that cancels "Reverse On".

Double-Height On

Enter the hexadecimal printer code that activates the printing of characters in double height type size.

Double-Height Off

Enter the hexadecimal printer code that cancels "Double-Height On".

Page Set Up

Type in the hexadecimal printer code that the Back-Office uses to prepare the printer for printing a check. If you have a slip printer, this code is sent when you insert a sheet of paper.

Alternate Page Set Up

Type in the hexadecimal printer code that the Back-Office can use to prepare the printer for printing a reward coupon with an alternate Logo.

Related Topics

1. Printer Types

2. Printer Types - Setup

3. Printer Types - Codes

4. Printer Types - Page Size

5. Printer Types - Status

6. Printer Types - QR Code

7. Printer Types - Cash Drawer

8. Printer Types - Special

Kitchen Monitor

Enable this option if the printer type you are defining is a KDS monitor from PayFacto.

Remote Display

Enable this option if the printer type you are defining is a Remote Display.

Internal Device

Enable this option if you are using an internal printer, such as the embedded printer in a SHARP 5300 POS terminal.

Label

Enable this option to print coupons as labels to stick on packages. Each coupon will include the current and total label count. For Delivery orders, Kitchen coupons will also show the Delivery number, and Delivery 2 coupons will include the client address, name and check total and number.

Legacy Com Handling

Enable this option to force Maitre'D to send "Purge" commands to older serial printers.

• Items without Quantity: Point of Sale Control > View > Options > Configuration > POS.

• Compilation: Point of Sale Control > Revenue Center > Options > Options > Kitchen.

• Modifier On Same Line: Point of Sale Control > Revenue Center > Options > Options > Kitchen.

• Separate Order: Point of Sale Control > Workstation > Logical Printer.

• Enlarged: (Enabled for Sales Item, Disabled for Modifiers) Point of Sale Control > Revenue Center > Item Setup > Configuration > Printing.

Communication

Infrared Printer

Enable this option if the printer is using infrared communication.

Baud Rate

Enter the baud rate of the printer.

Related Topics

1. Printer Types

2. Printer Types - Setup

3. Printer Types - Codes

4. Printer Types - Page Size

5. Printer Types - Status

6. Printer Types - QR Code

7. Printer Types - Cash Drawer

8. Printer Types - Special

After redirection tables are created, they can be assigned to each mode or revenue center for each workstation. This is done through the Workstation's options.

1. Logon to the Maitre’D Back-Office with appropriate credentials. (Distributor or System Owner)

1. Start the Point of Sale Control module.

1. Click on the Workstation menu and select the Options... option.

1. The list of available workstations will be displayed. Select the workstation for which you wish to assign redirection tables and click the Modify button.

1. ,The workstation's properties open on the Workstation branch. Click on the Printers branch.

1. You will see a list of the available modes.

If the Redirection Table by Revenue Center option is enabled, you will see the list of Revenue Centers instead:

1. Select a Mode (or Revenue Center) and click the Modify button. From the drop-down list, select the Redirection Table to assign to this Mode (or Revenue Center), then click OK.

1. Repeat until all modes (or Revenue Centers) are configured.

1. Click OK to save changes to the Workstation's configuration and return to the list of workstations.

Repeat these steps for each workstation.

Shared printers are workstation and network printers that can be used by more than one device on the network. For example, several POS workstations can be configured to print on the same printer.

Auto-Replacement

A replacement printer can be designated for every shared printer that is configured. If the shared printer fails to respond, Maitre'D will send the printout to the replacement printer and will print a short message to inform that there is a problem with the shared printer. When the shared printer is back online, printing will resume at the shared printer.

Local and Network Printers Can be Shared

Local workstation printers as well as network printers can be shared by setting them up as shared printers.

Prerequisites

Before configuring Shared Printers, make sure that physical printers (devices) are setup.

Setting up a Shared Printer

1. Logon to the Maitre’D Back-Office with appropriate credentials. (Distributor or System Owner)

1. Start the Point of Sale Control module.

1. Click on the Workstation menu and select the Shared Printer... option.

1. The list of available shared printers will be displayed. If this is your first time accessing it, it should be empty.

Select an existing Shared Printer and click the Modify button to edit its properties.

Click Add to create a new Shared Printer.

Click Close to exit and return to the Point of Sale Control module.

1. Clicking Add with create a blank Shared Printer.

Description

Type a meaningful description for this shared printer. The description should provide an indication of where the printer is located and what it is used for. For instance, "BAR RECEIPT" suggests that this shared printer refers to the receipt printer located at the bar. "POS 4 KITCHEN" would be a kitchen requisition printer connected to POS #4, etc.

Current Printer Configuration

When creating a new shared printer, this is initially undefined. To configure the Shared Printer, click the Modify button.

Click this button to modify the Current Printer Configuration.

Network

Enable this option if you are setting up a standalone network printer that is not driven by a workstation (NOT RECOMMENDED). If you are setting up a Network printer that is configured as a device on a workstation, DO NOT enable this option.

Alternate

Enable this option to force Maitre'D to send every other print job to the Replacement shared printer.

Printout

Select the Shared Printer to use for the main printout. From the drop-down list, select the entry with the same name as the description above.

Replacement

Select a replacement shared printer. If the main shared printer does not respond, the print job will be redirected to the replacement printer.

1. Start by filling up the Description of the Shared Printer, then click the Modify button to select the physical printer to be shared. Select one of the available printers and click OK.

1. Select the main Printout. This should be the same as the description.

1. Select a replacement shared printer. If you do not wish to use an alternate printer in case of failure, select Null.

1. Once all the settings are configured, click OK to save changes and exit.

Repeat these steps to configure all the required shared printers.

Physical printers are the actual printing devices. They are either physically connected to a POS workstation by a serial, parallel or USB cable, or connected to the Ethernet network and driven by a POS workstation.

Create and configure a physical printer

1. Logon to the Maitre’D Back-Office with appropriate credentials. (Distributor or System Owner)

1. Start the Point of Sale Control module.

1. Click on the Workstation menu and select the Options... option.

1. The list of all available workstations will be displayed. Select the workstation that the physical printer is attached to and click the Modify button. For network printers, select the workstation that will be responsible to drive the physical printer and click Modify.

1. The workstation's properties opens on the default Workstation branch. Click on the Devices branch.

1. On the workstation's Devices screen, click the Add button.

1. The Add Device dialog opens. Select Printer to setup a serial or parallel printer, or Network Printer to setup an Ethernet printer. Once the appropriate printer type is selected, click the Setup button.

1. Configure the physical printer's properties:

Serial or Parallel printer

Type

From the Type drop-down list, select Serial for serial (RS-232) printers or Parallel for parallel printers.

Port

From the Port drop-down list, select the physical port to which the printer is connected.

Driver

From the Driver drop-down list, select the appropriate Printer Type for this physical printer.

Network Printer

IP Address

Type the IP address of the network printer.

Port Number

Type the TCP port number of the network printer.

Driver

From the Driver drop-down list, select the appropriate Printer Type for this physical printer.

1. Once all the fields are configured, click OK to save your settings.

1. The new device will appear in the workstation's device list:

1. +Click OK to save changes and return to the workstation's list.

Repeat this process to configure all your physical printers.

The Revenue Center branch of the workstation options allows you to select which Revenue Center(s) will be available from the selected workstation.

Revenue Center

Employees will only be able to access the listed revenue centers when using this workstation. Revenue centers that are not listed here are not accessible from this workstation.

Default

The revenue center that bears a green checkmark is the default revenue center for this workstation.

Select a revenue center from the list and click the Modify button to set or un-set the Default status. To change the Default attribute, you need to select the current default revenue center and un-set the default attribute first. Then you will be able to assign the default attribute to another revenue center.

Click the Add button to add revenue centers to the list. If all the available revenue centers are already listed, this button will become grayed-out.

Select a revenue center from the list and click the Remove button to delete it from the list.

Related Topics

1. Workstation Configuration

2. Workstation Options - Workstation

3. Workstation Options - Revenue Center

4. Workstation Options - Mode

5. Workstation Options - Invoice

6. Workstation Options - Messages

7. Workstation Options - Ports

8. Workstation Options - Printers

9. Workstation Options - Devices

10. Workstation Options - Advanced

The Messages branch of the workstation options allows you to configure custom messages to be displayed on the workstation's home screen.

Messages

Line #1 through Line #5

Each line allows up to 30 characters for custom messages.

Same as

To avoid re-typing the same information for each workstation, select the POS workstation to use as a model from the drop-down list. This workstation will then use the same settings as the selected workstation.

Messages on the Advanced POS UI (HTML POS)

Messages on the Legacy POS UI

Related Topics

1. Workstation Configuration

2. Workstation Options - Workstation

3. Workstation Options - Revenue Center

4. Workstation Options - Mode

5. Workstation Options - Invoice

6. Workstation Options - Messages

7. Workstation Options - Ports

8. Workstation Options - Printers

9. Workstation Options - Devices

10. Workstation Options - Advanced

The Invoice branch of the workstation options allows you to configure custom messages to be printed on regular guest checks as well as Room Charge guest checks.

Authorization

The Authorization section of the guest check is located below the check total and above the check time. It will automatically print on all guest checks and receipts. If the Room Charge section is also present, the Authorization section will print below the room charge section.

Invoice

Place a checkmark next to each line you want to have printed on the guest check. Up to 10 lines can be enabled. You can enable blank lines to create white space on the guest check.

Receipt

Place a checkmark next to each line you want to have printed on the receipt. Up to 10 lines can be enabled. Selected lines which are left blank create white space on the receipt.

Message

Type the message you want to print on each line. Up to 29 characters can be printed on each line. The text will always be centered on the guest check or receipt, so you need to type spaces to fill up all 29 character positions if you want the text to be aligned to the left or right.

Same as

To avoid re-typing the same information for each workstation, select the POS workstation to use as a model from the drop-down list. This workstation will then use the same settings as the selected workstation.

Room Charge

The Room Charge section of the guest check is located above the Authorization section and above the check time. It will print automatically on systems where Room Charge is is use.

Invoice

Place a checkmark next to each line you want to have printed on the guest check. Up to 10 lines can be enabled. You can enable blank lines to create white space on the guest check.

Receipt

Place a checkmark next to each line you want to have printed on the receipt. Up to 10 lines can be enabled. Selected lines which are left blank create white space on the receipt.

Message

Type the message you want to print on each line. Up to 29 characters can be printed on each line. The text will always be centered on the guest check or receipt.

Same as

To avoid re-typing the same information for each workstation, select the POS workstation to use as a model from the drop-down list. This workstation will then use the same settings as the selected workstation.

Examples

Authorization only

Guest Check with Authorization

Receipt with Authorization

Room Charge and Authorization

Guest Check with Room Charge and Authorization

Receipt with Room Charge and Authorization

Related Topics

1. Workstation Configuration

2. Workstation Options - Workstation

3. Workstation Options - Revenue Center

4. Workstation Options - Mode

5. Workstation Options - Invoice

6. Workstation Options - Messages

7. Workstation Options - Ports

8. Workstation Options - Printers

9. Workstation Options - Devices

10. Workstation Options - Advanced

This series of articles describes the configuration of typical Maitre'D POS workstations.

Prerequisites

Before proceeding, it is strongly suggested to complete the following configuration tasks:

• Setup Revenue Centers and Modes.

• Setup Printer Types.

• Setup Logical Printers.

• Setup Physical Printers.

• Setup Shared Printers.

• Setup Redirection Tables.

Access Workstation Options

1. Logon to the Maitre’D Back-Office with appropriate credentials. (Distributor or System Owner)

1. Start the Point of Sale Control module.

1. Click on the Workstation menu and select the Options... option.

1. The list of available workstations will be displayed. Select the workstation for which you wish to change settings and click the Modify button.

1. The workstation's properties open on the Workstation branch.

1. Refer to the following articles for details for each branch.

Related Topics

1. Workstation Configuration

2. Workstation Options - Workstation

3. Workstation Options - Revenue Center

4. Workstation Options - Mode

5. Workstation Options - Invoice

6. Workstation Options - Messages

7. Workstation Options - Ports

8. Workstation Options - Printers

9. Workstation Options - Devices

10. Workstation Options - Advanced

The Workstation branch of the workstation options contains basic configuration information along with print output configuration for the selected workstation.

Setup Section

Description

Type a meaningful description for the selected POS workstation (up to 20 characters). Ideally, the description should hint at the workstation's location and typical usage. For example, Take-Out Counter, Bar, Cashier Lane 1, Cashier Lane 2, Hostess Station, Drive-Thru Order, Drive-Thru Pickup, etc.

Default Mode

Select the default mode for this workstation. Select Closed to prevent this workstation from being used at all.

Floor Plan

Select the floor plan to use on this workstation.

Lane Identification

This field only becomes available if a non-EMV, fully integrated EFT protocol is selected in the Electronic Funds Transfer module. The term "Lane" refers to the queue area at a cashier workstation and identifies the payment device for the purpose of Electronic Funds Transfer.

Device ID

Type the Payment Device ID for non-EMV, fully integrated EFT protocols.

Creation Date

The date listed here indicates when the workstation's data was created for the last time.

IP Address

The IP address listed here is the current IP address of the workstation, or the IP address that was used the last time the workstation was connected.

Output Section

In this section, each setting has a drop-down list with a few built-in options. Here are the definitions of each option:

Null

Select this option if you do not wish to print this output at all.

Port #1, #2, #3, #4

Select one of the Port numbers to send the output to a serial printer connected to the corresponding COM port number. By default, Port #1 is mapped to COM 1, Port #2 to COM 2 and so on. Port mappings can be changed in the Ports branch of the workstation's options.

Receipt

Selecting the Receipt option will redirect the output to the printer defined in the Receipt section, at the bottom of the screen.

Shared Printers

Shared printers will also be listed here. It is possible to redirect any output to any shared printer configured in Point of Sale Control > Workstation > Shared Printer...

Outputs

Check 1

Select the printer location used to print the first copy of the guest check. This field is usually set to Receipt.

Check 2

Select the printer location used to print a second copy of the guest check if necessary. This field is usually set to Null or Receipt.

EFT

Select the printer to which the Electronic Funds Transfer (EFT) credit card voucher or transaction record is printed. This field is usually set to Receipt.

Delivery 1, Delivery 2

Select the printer location for the main delivery check and the secondary delivery check. The main delivery check usually goes to the customer and will have the restaurant name and address and the customer name and address print at the top. The secondary delivery check will only have the customer name and address only printed at the top of the check and usually goes to the delivery driver. These fields are usually set to Receipt or Null.

Pickup

Select the printer which will be printing delivery pickup checks.

SOS Key

You can select on which printer will be printed the SOS message. The whole message is a coupon with a big SOS plus the workstation number from which the message was issued. If you select a printer, a SOS button will appear on the workstation server screen. This field is usually set to Null or Receipt.

Kitchen Admin.

Enable the printer where the kitchen chit will print to notify the food runners of a table number change. In an environment where the Hostess can order, there is a Table Transfer function on her screen to easily manage table transfer when the customers decide to change table just after she assigns them to a table. This field is usually set to Null or the main kitchen printer.

Receipt Section

Printout

Select the local port # or shared printer where the receipt will print for this workstation. If it is a local parallel printer, set this field to Receipt.

Replacement

Select the local port # or shared printer where the receipt should print for this workstation if the default Printout printer fails to respond.

Related Topics

1. Workstation Configuration

2. Workstation Options - Workstation

3. Workstation Options - Revenue Center

4. Workstation Options - Mode

5. Workstation Options - Invoice

6. Workstation Options - Messages

7. Workstation Options - Ports

8. Workstation Options - Printers

9. Workstation Options - Devices

10. Workstation Options - Advanced

The Devices branch of the workstation options allows you to configure various devices to work with the workstation, such as printers, card readers, barcode scanners, payment terminals, etc.

Device

This column lists the devices currently configured for this workstation.

Type

This column lists the device's sub-type. For example, a device of type "Printer" could have a sub-type of Serial or Parallel, "Card Readers" can have sub-types of Serial, Keyboard or Device, etc.

Port

This column lists the port to which the device is connected. This could be a COM port, and LPT port, TCP port, etc.

Driver

This column lists the type of driver used by the device.

Click the Add button to add a new device to this workstation.

Select an existing device from the list and click Remove to delete the device from the list.

Select an existing device from the list and click Properties to view or edit its current configuration.

Device Types

Bar Dispenser

Bar dispensers are also known as Liquor Control Devices. Maitre'D supports many models from Azbar, Berg and Auper.

Biometric Reader

Biometric readers include fingerprint reading devices. Maitre'D supports a few models manufactured by Digital Persona.

Card Reader

Card readers are used to read magnetic stripe cards, such as employee cards and gift cards. They can also be used to read credit cards with older, non-EMV Electronic Funds Transfer protocols like Datacap's DSIClientX.

Cash Card Reader

Cash card readers are devices which can read smart cards used by various meal plan providers and college campuses.

Cash Drawer

Maitre'D supports up to 2 cash drawers per POS workstation. Cash drawers are used to store cash bills and coins.

Coin Dispenser

Coin dispensers are devices which can dispense change automatically.

Kitchen Display System (KDS, formerly CVM)

Kitchen displays are monitors which displays orders on a screen in various kitchen preparation areas. They can replace traditional kitchen printers.

Digital Video Recorder (DVR)

Maitre'D supports Digital Video Recording and security camera equipment. An overlay is displayed over the security camera footage so managers can track what employees are doing when using POS workstations.

Fiscal Printer

Maitre'D supports various types of fiscal printers and sales recording modules, such as the Québec Sales Recording Module and the Greek fiscal printer.

Line Display

Line displays are small, customer-facing LCD displays which displays item names and running total during the ordering process.

Network Printer

Network printers are receipt or kitchen printers that can connect through an Ethernet interface instead of the traditional serial or LPT ports.

PIN Pad

PIN Pads are in fact payment terminals used to process card payments with EMV-compliant payment solutions.

PINPad Docking Station

PIN Pad docking stations are used by some Electronic Funds Transfer protocols to transfer data from a delivery payment terminal to Maitre'D.

Printer

Maitre'D supports a wide variety of receipt and kitchen printers. Devices using the standard printer device type generally connect via a serial or parallel interface.

Scale

Scales can be connected to your POS to automatically register items sold by weight.

Scanner

Bar code scanners can be used with Maitre'D to lookup PLU's as well as to facilitate recalling printed guest checks.

Related Topics

The Ports branch of the workstation options allows you to remap Maitre'D ports to custom Windows COM ports.

Windows Port Mapping

Port #1 through Port #4

For each Maitre'D port, select the Windows COM port number to use.

This is especially useful in situations where Windows assigns the lower COM port numbers to internal system hardware, and the actual available COM ports are COM 5 through COM 8, for example.

Also, some USB-to-Serial adapter drivers will set the emulated COM port number to COM 9 or higher. This is another situation where port remapping would be required.

Related Topics

Before a Maitre'D POS workstation can be installed, a number of things must be in place:

1. The Maitre'D Back-Office server must be running and connected to the network.

2. Make sure that the POS hardware meets the minimum requirement for your application. See Hardware Requirements.

3. Make sure the POS runs a supported operating system. See Operating System Requirements.

4. Just like the Maitre'D Back-Office PC, make sure to update the operating system and use all of its security features. See Before Installing Maitre'DChap 1: Hardware and Software Requirements.

5. Connect the POS to the network and make sure it can communicate with the Maitre'D Back-Office PC and use its shared folder. See Configure your Windows Network Profile.

Please review the items above and resolve any issue before attempting to install the Maitre'D POS software on your new POS hardware.

With this out of the way, proceed to the next topics.

Related Topics

1. Before Installing a new POS

2. Configure your Windows Network Profile

3. POS Installation Procedure

4. Windows Auto-Logon

While it is possible to configure Windows to logon automatically using a specified user, it is not recommended to do so. Since Windows 10 version 2004 (released in December 2019), Microsoft has taken active steps to hide the features that make automatic logon possible, making the use of this feature increasingly complex.

As a result, enabling automatic logon features now require a combination of Windows registry editing as well as tweaks in the Group Policy Objects (GPO). Incorrect manipulation of the Windows Registry and GPOs may cause damage to the operating system and cause loss of data.

Please read the following warning from Microsoft:

Source: https://docs.microsoft.com/en-us/troubleshoot/windows-server/user-profiles-and-logon/turn-on-automatic-logon

For these reasons, PayFacto does not provide direct instructions on how to setup automatic logon. If you wish to use this feature despite these warnings, you must do so at your own risk and through your own research.

Disclaimer

PayFacto considers any form of automatic logon as a liability and a major security risk. The use of automatic logon can compromise the data stored on the affected computer as well as the data stored on other computers connected to the same network. Every reasonable step must be taken to ensure the security of your data, which includes using unique usernames with strong passwords. Bypassing this basic security requirement by using automatic logon is against PayFacto's data security policy, and PayFacto will decline any responsibility for any data breach or data loss in a system using any form of automatic logon.

Related Topics

1. Before Installing a new POS

2. Configure your Windows Network Profile

3. POS Installation Procedure

4. Windows Auto-Logon

The Maitre'D Advanced POS User Interface supports the most modern image formats in order to provide outstanding high-resolution image quality and color reproduction.

The Maitre'D Advanced POS UI supports the following image formats:

• Scalable Vector Graphics (*.svg)

• Portable Network Graphic (*.png)

• Joint Photographic Experts Group (*.jpg or *.jpeg)

Disclaimer

PayFacto does not provide any form of assistance or training in the creation or manipulation of graphics or image files. The information below is provided to give users a better understanding of each supported image format and the circumstances under which each format is better suited.

Scalable Vector Graphics (*.svg)

SVG images are defined in a vector graphics format and stored in XML text files. SVG images can thus be scaled in size without loss of quality, and SVG files can be searched, indexed, scripted, and compressed. The XML text files can be created and edited with text editors or vector graphics editors, and are rendered by the most-used web browsers.

Advantages

File size

SVG files are typically very small, since they are defined in XML text files. Also, being infinitely scalable, the file size will not change regardless of the image's actual size on the screen.

Scalability

SVG files can be scaled (resized) without any loss in quality. Compared to PNG or JPG, the SVG will not get "blockyness" as it is scaled up.

Consider the images below as examples. Feel free to resize your browser window and zoom in and out to see the effects of scaling. Notice how the SVG image (on the right) borders remain sharp and well-defined regardless of its size on the screen. At the same time, see how the PNG (on the left) becomes "blocky" and blurred as its size increases.

PNG file

SVG file

Disadvantages

Editing

Editing svg files requires specialized tools which are designed to work with vector graphics, such as Adobe Illustrator, Inkscape or GIMP. Text editors such as Notepad++ may aslo be used, but this requires deep knowledge specific to the XML syntax of SVG files. In general, working with vector graphics is very different than rasterized images, so there could be a significant learning curve depending on your current knowledge and skill level.

not very suitable for pictures

SVG files are typically used for simple 2d graphics, such as logos and text. While it is possible to convert a picture from a rasterized format (JPG or PNG), there are no real advantages in doing so. In fact, this often results in a loss of quality and artefacts in the converted image. Converted images may look "cartoon-ish" and in worst cases may become blurred beyond recognition.

JPG file (original)

SVG file (Converted from JPG)

Portable Network Graphic (*.png)

The PNG file format is widely used on websites to display high-quality digital images. Created to exceed the performance of GIF files, PNGs offer not just lossless compression, but also a much broader and brighter color palette. It’s a particularly popular file type with web designers because it can handle graphics with transparent or semi-transparent backgrounds. The file format isn’t patented, so PNGs can be opened using any image editing software without the need for licensing.

Advantages

Picture quality

PNG's are suitable for high-quality pictures, like photographs of food products or sales items available on the menu.

Transparency

PNG's support transparency, so they can be placed against any background without looking awkward.

To illustrate the difference, consider the examples below. Both images are identical sizes (640 x 464 pixels). Both images were placed against the same dark gray background which extends 10 pixels past the image's boundaries on all sides (660 x 484 pixels)

the hamburger in the PNG file (on the left) was created against a transparent background, which blends in with the dark gray background we placed behind the image. The same image was then converted in jpg format and is displayed on the right. Since the jpg format does not support transparency, the image's background is displayed as white space around the hamburger, which contrasts with the dark gray background bleeding on all sides.

PNG file with transparency

JPG file (does not support transparency)

Editing

PNG's can be edited with a wide variety of free image editors, including Microsoft Paint, Paint.NET, GIMP and many others. The manipulation of PNG files is generally straightforward and most of the required skills can be acquired through free online tutorials.

Lossless compression

PNG files can be opened, edited and saved as many times as necessary without losing quality due to successive compression.

Disadvantages

Not scalable

A low-resolution PNG file will not scale very well. To display a PNG on a large portion of a screen, a larger image is needed, which will dramatically increase the file size.

File size

At the same resolution and comparable image quality, a PNG will produce a larger file size than JPG.

Joint Photographic Experts Group (*.jpg or *.jpeg)

JPEG is a commonly used method of lossy compression for digital images, particularly for those images produced by digital photography. The degree of compression can be adjusted, allowing a selectable tradeoff between storage size and image quality.

Advantages

Picture quality

JPG's are suitable for high-quality pictures, like photographs of food products or sales items available on the menu.

File size

At the same resolution and comparable image quality, a JPG will produce a smaller file size than PNG.

Editing

JPG's can be edited with a wide variety of free image editors, including Microsoft Paint, Paint.NET, GIMP and many others. The manipulation of JPG files is generally straightforward and most of the required skills can be acquired through free online tutorials.

Disadvantages

Not scalable

A low-resolution JPG file will not scale very well. To display a JPG on a large portion of a screen, a larger, higher resolution image is needed, which will dramatically increase the file size.

Transparency

JPG's don't support transparency.

Compression

Understanding the effects of compression on JPG files can be quite daunting. Every time a JPG file is opened, modified and saved, the file is re-compressed, resulting in a compounded loss of quality compared to the original image.

Related Topics

1. Introduction - Advanced POS UI

2. Prerequisites - Advanced POS UI

3. Supported Image Formats

Windows Startup Apps

Once a user logs on with a valid Windows user name and password, the Maitre'D POS application should start automatically. This happens because the POS application's shortcut is copied to the Windows "Startup" folder during the installation process.

Users may want to disable this automatic startup behaviour to use the PC for other purposes or for troubleshooting. The following instructions will show how to disable and re-enable automatic startup for the Maitre'D POS application.

Disable Automatic Startup of the Maitre'D POS application

Method 1: From the Windows Task Manager

Use this method to quickly disable automatic startup of the Maitre'D POS application, with the possibility of quickly re-enabling automatic startup as needed.

1. If the POS application is currently running, close it. If you have a keyboard connected, simply press ALT + F4 and the POS application will close. Otherwise, use a manager employee number to access the manager's menu and close the POS. (FUNCTION > Manager Menu > System Functions > Close POS).

1. Invoke the Task manager, either by right-clicking the task bar and selecting the Task Manager option, or by pressing CTRL + ALT + DEL on your keyboard and selecting the Task Manager option.

1. On the Task Manager window, click the Startup tab. The applications that start when Windows starts will be listed here. Select Maitre'D Suite from the list, and click the Disable button, in the lower-right corner.

1. The status of the application will change to Disabled.

1. Close the task manager. If you restart the computer at this point, the Maitre'D POS application will no longer start automatically.

2. To re-enable automatic startup, simply follow the same steps. This time, when you select the Maitre'D Suite option, the button in the lower-right corner will say "Enable". Click it and the status will change back to Enabled.

Method 2: From the Windows Start menu folder

Use this method to permanently disable automatic startup. It is possible to re-enable automatic startup after this, but a bit more work will be required.

1. If the POS application is currently running, close it. If you have a keyboard connected, simply press ALT + F4 and the POS application will close. Otherwise, use a manager employee number to access the manager's menu and close the POS. (FUNCTION > Manager Menu > System Functions > Close POS).

1. Using Windows File Explorer, browse to C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\. Note that you need to be able to see hidden files and folders.

1. Locate the Maitre'D POS shortcut and delete it.

1. Empty the recycle bin.

1. If you restart the computer at this point, the Maitre'D POS application will not start automatically after you logon to Windows.

Re-enable automatic startup after deleting the shortcut from startup

If you wish to re-enable automatic startup but the shortcut was deleted, here is how to re-create it:

1. Using Windows File Explorer, browse to C:\WS.

2. Locate the file called Starter.exe. Right-click the file and select the Copy option.

1. Right-click an empty space on the Windows desktop and select the Paste Shortcut option.

1. This will create a shortcut called "Starter.exe - Shortcut". Rename it to Maitre'D POS.

1. Using Windows File Explorer, browse to C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\. Note that you need to be able to see hidden files and folders.

1. Drag-and-Drop the Maitre'D POS shortcut from the desktop to the Startup folder.

1. You will see a dialog box explaining that you need administrator privileges to perform this operation. Click Continue and the shortcut will be copied.

1. If you restart the computer at this point, the Maitre'D POS application will start automatically after you logon to Windows.

Related Topics

1. Before Installing a new POS

2. Configure your Windows Network Profile

3. POS Installation Procedure

4. Windows Auto-Logon

The Network Profile feature was introduced with Windows Vista and was carried over to later versions of Microsoft Windows. In Windows 10, the default Network Profile settings will prevent Maitre'D from working correctly by disabling File & Printer sharing and forcing Password Protected Sharing. This topic explains how to configure these settings to allow Maitre'D to operate normally.

Change Network Profile from "Public" to "Private" or "Domain"

By default, on a new Windows 10 installation, your Network Profile will be set to "Public". This is the most secure setting, and is intended for use on public networks, such as public WiFi provided at airports, coffee shops, etc. This setting will "hide" the PC from other devices on the network, which will cause issues with Maitre'D. This profile also hides settings that need to be enabled for Maitre'D to work correctly. This needs to be changed to either Private or Domain.

Procedure

1. In the Windows Notification area, click on the Network Connection icon, then click on the network connection you wish to configure. (there could be more than one.)

1. This will bring up basic settings. Click on the Network connection (again).

1. The Network profile options will be displayed. Select either Private or Domain.

Domain or Private Network Profile, which one to select?

If your Maitre'D Main Back-Office PC is part of an Active Directory Domain, your Network Profile needs to be set to "Domain". If the PC is not on a domain, this option will not be available, therefore your Network Profile needs to be set to "Private".

If you believe that the PC should be using the Domain Network Profile but this option is not available, please ask your network administrator for advice.

Change Network Profile Options

Once the profile is set to either Private or Domain, some additional options need to be changed:

1. Just like before, in the Windows Notification area, click on the Network Connection icon, then click on the network connection you wish to configure. (there could be more than one.)

1. This will bring up basic settings. This time, click Change advanced sharing options.

1. Under the Private (or domain) profile, make sure that:

a. Turn on network discovery is selected.

b. Turn on file and printer sharing is selected.

1. Click on the down-arrow next to All Networks. This will display more options.

2. Scroll down to the Password Protected Sharing section and select Turn off password protected sharing.

1. Save changes.

This configuration needs to be done on the Main Back-Office PC, all Auxiliary Back-Office and Backup Server PCs, as well as on all POS workstations.

Test Connectivity

The connectivity between the Main Maitre'D Back-Office PC and other components of the Maitre'D network can easily be tested. For the example below, we are testing connectivity to a PC named "MAIN-BACK-OFFICE".

1. From any PC or POS on the Maitre'D network, right-click the Windows Start button and select Run...

1. In the Run... box, type two back-slashes (\\) followed by the name of the PC you want to connect to. For example:

\\MAIN-BACK-OFFICE

1. Click OK.

a. If the Maitre'D Back-Office is already installed, you will see the MaitreD shared folder on the PC named MAIN-BACK-OFFICE.

b. If the Maitre'D Back-Office is not yet installed, you will see an empty folder on the PC named MAIN-BACK-OFFICE.

c. If the network settings are not configured properly, you will see an error message.

The network settings now allow communication between all the components of the Maitre'D Network.

Advanced (Legacy POS UI)

The Advanced branch of the workstation options allows you to configure advanced operation options for your workstation.

Operating System

Select between Windows or Mobile POS App. Use Windows for any windows-based POS workstation or tablet. Use Mobile POS app for Android or iOS-based tablets.

Workstation Type

Use the Generic options for most situations. The other options should be used only if you have older Panasonic or Sharp POS workstations. This drop-down list becomes unavailable if the operating system is set to Mobile POS App.

Communication

This drop-down list is always set to Network. This drop-down list becomes unavailable if the operating system is set to Mobile POS App.

Electronic Journal

Enable this option to create a text file containing a chronological log of all transactions done on a fixed workstation. This feature is not available on mobile workstations.

Use folder Share for Printing

Enable this option to use a shared folder on the Maitre'D Back-Office server as a print spooler for this workstation. If this option is disabled, the workstation will have its own local folder as its print spooler.

Create Data

Click this button to manually trigger the creation of the workstation's data.

Style

Select the Legacy POS style to use for this POS workstation. This option becomes unavailable if the Advanced POS UI (HTML POS) is in use.

Multi-Instance

Enable this option to allow the workstation application to run in a window which can be resized.

Show Mouse Cursor

Enable this option to display the mouse pointer while the workstation application is running. This allows a mouse to be used instead of a touch-screen. If this option is disabled, the mouse pointer is hidden.

Floor Plan Status

Enable this option to use the floor plan as a screen saver on the workstation.

MSR Compatibility mode

Enable this option to synchronize with the Magnetic Card Reader of a Posiflex J2 workstation running CE.NET. Disable this option on Windows workstations.

Dark Mode

Enable this option to use the Advanced POS UI (HTML POS) in Dark Mode. This option is not available with the Legacy POS UI.

Related Topics

1. Workstation Configuration

2. Workstation Options - Workstation

3. Workstation Options - Revenue Center

4. Workstation Options - Mode

5. Workstation Options - Invoice

6. Workstation Options - Messages

7. Workstation Options - Ports

8. Workstation Options - Printers

9. Workstation Options - Devices

10. Workstation Options - Advanced

1. Start the POS workstation and logon to Windows with a user account with administrative privileges.

1. At the Windows desktop, right-click the start button and select the Run option.

1. In the Run dialog box, type two back-slashes ( \\ ) followed by the host name of the PC where the Maitre'D Back-Office is installed, then click OK.

1. You may be asked to enter your credentials. Do so, and be sure to activate the Remember my credentials checkbox.

1. If your network is configured correctly, you will see the MaitreD shared folder through the network.

1. Browse to the MaitreD\PRG\Setup folder, and double-click the WSsetup.exe installer to start the POS installation.

1. You will see a UAC warning. Click Yes to proceed.

1. The InstallShield wizard will start by installing required redistributable packages. Click the Install button.

1. Once the redistributables are installed, the Maitre'D POS InstallShield Wizard will start proper.

1. The Welcome screen will appear. Click Next >.

1. The Maitre'D POS End-User License Agreement (EULA) will be displayed. Please take time to read and understand the terms of the license agreement and click Yes to accept the terms.

1. Your network will be analyzed and the list of available computers will be displayed. From the list, select the computer which is currently running the Maitre'D Back-Office and click OK.

1. Type the workstation number for this POS and click Next >. Valid numbers are from 1 to the number of POS workstations you Maitre'D license has. For instance, if you purchased a license with 5 POS workstations, valid POS numbers will be from 1 to 5.

1. Confirm the installation path for the POS and click Next >. The default path is C:\WS.

1. You will be prompted whether to setup the OPOS Controls for this workstation. If OPOS devices are attached to this POS, click Yes. Otherwise, click No. Note that it is always possible to manually run the OPOS setup (OPOSetup.exe) utility later, from the C:\WS folder.

1. Files will be installed. This part of the process is automated.

1. You will be prompted to restart the PC. Select Yes, I want to restart my computer now and click the Finish button.

1. The POS will restart. Once the POS finishes restarting, logon with the same Windows account used to install the POS software.

1. The POS software should start by itself. On the first start, the POS could take longer to start as it downloads files from the Maitre'D Back-Office server. Eventually, the POS home screen will be displayed.

The Maitre'D POS software is now installed and functional.

Related Topics

1. Before Installing a new POS

2. Configure your Windows Network Profile

3. POS Installation Procedure

4. Windows Auto-Logon

Introduction - Advanced POS User Interface

Prerequisites - Advanced POS User Interface

The following pre-requisites must be met before the Advanced POS User Interface can be used:

Supported Image Formats

The Maitre'D Advanced POS User Interface supports the most modern image formats in order to provide outstanding high-resolution image quality and color reproduction.

The Maitre'D Advanced POS UI supports the following image formats:

• Scalable Vector Graphics (*.svg)

• Portable Network Graphic (*.png)

• Joint Photographic Experts Group (*.jpg or *.jpeg)

Enabling the Advanced POS User Interface

Enabling the Advanced POS User Interface (UI) is pretty straightforward. This article describes the procedure in detail.

Before you begin

Before enabling the Advanced POS UI, make sure that all your POS workstations already work in Legacy mode.

Left-Handed operation for the Advanced POS User Interface

This article describes how to use the Advanced POS User Interface in left-handed mode. This configuration is applied at the employee level, which means that every employee can use the POS in left-handed or right-handed mode, according to their personal preference.

Dark Mode for the Advanced POS User Interface

This article describes how to use the Dark Mode for the Advanced POS User Interface. By default, the Advanced POS User Interface uses Light Mode, which can be very bright in low-light conditions. The Dark Mode is available to reduce the amount of light emitted from the POS screen and reduce eye strain.

IMPORTANT! This feature is available in Maitre'D 7.08.000.440 or later.

Hidden screen layout for the Advanced POS User Interface

This article describes how to use the Hidden Screen Layout for the Advanced POS User Interface. By default, the Advanced POS User Interface uses a static screen layout which is always visible, similar to the one used with the Legacy POS User Interface. With the Hidden Screen Layout, the space normally taken by the screen layout can be used to accommodate larger preferential screen buttons.

Back to top

Enabling the Advanced POS User Interface (UI) is pretty straightforward. This article describes the procedure in detail.

Before you begin

Before enabling the Advanced POS UI, make sure that all your POS workstations already work in Legacy mode.

Enable the Advanced POS UI

1. Logon to the Maitre’D Back-Office with appropriate credentials. (Distributor or System Owner)

1. Start the Point of Sale Control module.

1. Click on the View menu and select the Options... option.

1. The Point of Sale Control module's options window opens on the Configuration branch.

1. Click on the POS sub-branch and enable the Use advanced POS UI option.

1. Click OK. You will be asked to create the workstation data. Click OK to proceed. The entire process could take from a few seconds to a few minutes, depending on your system's performance and the number of workstations on your Maitre'D license.

1. The options window will close, and you will be back to the Point of Sale Control module.

At this point, the POS workstations should automatically restart with the Advanced POS User Interface.

Legacy POS User Interface

Advanced POS User Interface

Related Topics

1. Enabling the Advanced POS User Interface

2. Advanced POS UI - Left-Handed Operation

3. Advanced POS UI - Dark Mode

4. Advanced POS UI - Hidden or Static Layout

5. Advanced POS UI - UI Debugger Tool

Overview

The Maitre’D Advanced POS User Interface (UI) elevates the merchant experience with Maitre’D by enhancing the look and feel of both the front and the Back-Office with a new intuitive and modernized interface. It not only offers a modernized menu and back-of-house editor experience, but new screens for all the Maitre'D features you love, like staff time and attendance and financial reporting.

Improved Front-of-House and Back-Office experience

The Maitre’D Advanced POS User Interface (UI) is designed to take advantage of modern POS hardware featuring high resolution displays and multi-touch capability. High graphic quality is achieved by improving the resolution of the POS user interface, and by enabling support for most modern image formats, including Scalable Vector Graphics (*.svg), which provides outstanding image quality at any resolution. It provides a visually appealing interface for order taking with light and dark mode and a modernized editor experience for Back-Office operators.

Point of Sale Interface

Compared to the Legacy Point of Sale Interface, the Advanced Point of Sale User Interface uses modern graphics and displays more information to the user.

Legacy POS

Advanced POS User Interface

Light mode vs. Dark mode

The Advanced Point of Sale User Interface can be used in light mode for well-lit areas, or in Dark mode to reduce eye strain and provide better contrast.

Light mode

Dark mode

Preferential Screen Editor

The Advanced POS User Interface comes with a matching Advanced Preferential Screen and Screen Layout Setup interface to improve the user-experience when setting up screens.

Legacy Preferential Screen Setup

Advanced Preferential Screen Setup

Button Properties

Buttons are easier and faster to configure with the Advanced preferential screen setup interface. Button properties are on the same screen as the screen layout or preferential screen, allowing changes to be seen in real time.

Legacy Button Properties

Advanced Button Properties

Related Topics

1. Introduction - Advanced POS UI

2. Prerequisites - Advanced POS UI

3. Supported Image Formats

This article describes how to use the Hidden Screen Layout for the Advanced POS User Interface. By default, the Advanced POS User Interface uses a static screen layout which is always visible, similar to the one used with the Legacy POS User Interface. With the Hidden Screen Layout, the space normally taken by the screen layout can be used to accommodate larger preferential screen buttons.

Enable Hidden Screen Layout

By default, the Advanced POS User Interface uses a static screen layout. This configuration is global, therefore it will apply to all the workstations on your Maitre'D POS system. Here is how to enable the Hidden Screen Layout:

Stop the Maitre'D Back-Office Server and close applications:

1. Logon to the Maitre’D Back-Office with appropriate credentials. (Distributor or System Owner)

1. Start the Server Control module.

1. Click on the File menu and select the Stop Server option.

1. Once the server is stopped, close any open modules and logoff from the Maitre'D Back-Office.

Edit the BO.INI file

1. Using FIle Explorer, browse to C:\POSERA\MaitreD\DATA and locate the BO.INI file.

1. Open the BO.INI file using any text editor, such as Notepad or Notepad++.

1. Locate the [Miscellaneous] Section. Then, add the following line under the [Miscellaneous] section:

HtmlUIOrderScreenLayoutV2=True

1. Save your changes to the BO.INI file and close it.

2. You may also close the File Explorer window.

Make Workstation Data and Start the Back-Office server

1. Logon to the Maitre’D Back-Office with appropriate credentials. (Distributor or System Owner)

1. Start the Server Control module.

1. Click on the Make Workstation Data quick link.

1. Wait for the process to complete. The entire process could take from a few seconds to a few minutes, depending on your system's performance and the number of workstations on your Maitre'D license.

1. Click on the File menu and select the Start Server option.

1. Once the server is started, you may close any open modules and logoff from the Maitre'D Back-Office.

Start the POS Workstations. The screenshot below illustrate the difference between the Static and Hidden screen layout.

Advanced POS User Interface with Static Layout

Advanced POS User Interface with Hidden Layout

To access the top or bottom layout buttons on the Hidden Screen Layout interface, touch either the top or bottom Option keys, respectively. Layout buttons will appear as an overlay on top of the preferential screen buttons.

Top layout buttons appearing as overlay:

Bottom layout buttons appearing as overlay:

Related Topics

1. Enabling the Advanced POS User Interface

2. Advanced POS UI - Left-Handed Operation

3. Advanced POS UI - Dark Mode

4. Advanced POS UI - Hidden or Static Layout

5. Advanced POS UI - UI Debugger Tool

This article describes how to enable the UI Debugger Tool for the Advanced POS User Interface. This tool is used internally by PayFacto when troubleshooting issues with the Advanced POS User Interface. In a nutshell, this allows a web browser to connect to the Workstation's interface to see error messages that the POS is normally unable to display by itself.

Enable UI Debugger Tool

By default, the UI Debugger tool is disabled. This configuration is global, therefore it will apply to all the workstations on your Maitre'D POS system. Here is how to enable it:

Stop the Maitre'D Back-Office Server and close applications:

1. Logon to the Maitre’D Back-Office with appropriate credentials. (Distributor or System Owner)

1. Start the Server Control module.

1. Click on the File menu and select the Stop Server option.

1. Once the server is stopped, close any open modules and logoff from the Maitre'D Back-Office.

Edit the BO.INI file

1. Using FIle Explorer, browse to C:\POSERA\MaitreD\DATA and locate the BO.INI file.

1. Open the BO.INI file using any text editor, such as Notepad or Notepad++.

1. Locate the [Miscellaneous] Section. Then, add the following line under the [Miscellaneous] section:

HtmlUIDebugger=True

1. Save your changes to the BO.INI file and close it.

2. You may also close the File Explorer window.

Make Workstation Data and Start the Back-Office server

1. Logon to the Maitre’D Back-Office with appropriate credentials. (Distributor or System Owner)

1. Start the Server Control module.

1. Click on the Make Workstation Data quick link.

1. Wait for the process to complete. The entire process could take from a few seconds to a few minutes, depending on your system's performance and the number of workstations on your Maitre'D license.

1. Click on the File menu and select the Start Server option.

1. Once the server is started, you may close any open modules and logoff from the Maitre'D Back-Office.

Start the POS Workstations. There is no visible difference to the Advanced POS User Interface when the UI Debugger is running.

Related Topics

Take Maitre'D to the table with you!

The Maitre’D Mobile app allows merchants to take their POS directly to the table and place customer orders.

Orders are sent directly to the kitchen and servers can treat customers on the spot in real-time at the tableside.

MD Mobile keeps Maitre'D at the servers' fingertips using lightweight handheld tablets, no wasted time on taking notes and running back and forth to the POS frees up staff to focus on delivering faster, more accurate, and better customer service.

Related Topics

Before using the Maitre'D Mobile POS, make sure that the Mobile POS option is activated on your Maitre'D license:

1. Logon to the Maitre’D Back-Office with appropriate credentials. (Distributor or System Owner)

1. On the Main Back-Office screen, click on the File menu and select the Licenses… option.

1. The Installed Licenses window will appear.

Make sure that the Mobile POS option is present. The number next to Mobile POS is the maximum number of mobile POSes that can be used at the same time on your Maitre'D POS System.

1. Click the Close button to close this window and return to the Maitre'D Back-Office.

If the Mobile POS option is missing, please contact your Maitre'D Sales Representative to purchase it, and then follow the procedure to activate your newly purchased option here:

Related Topics

The following pre-requisites must be met before the Advanced POS User Interface can be used:

Maitre'D version

Maitre'D version 7.08.000.410 or later.

Maitre'D License

• Valid Maitre'D Software-as-a-Service (SaaS) license with Embedded Maintenance Program (EMP).

• License option for at least one Mobile POS. See .

Maitre'D Components

• Maitre'D POS Bridge (See )

• Maitre'D Communication Server (See )

Hardware Requirements for Android Tablets

* While MPOS will continue to work on Android 10 for the time being, this operating system has reached its End-Of-Life and is no longer supported by Google. Before making a purchase decision, make sure that the operating system can be upgraded to a more recent version (Android 11 or later) that is supported by Google.

Hardware Requirements for Apple iPad Tablets

Recommended iPad Models

• Any iPad Pro tablet.

• Ipad Air 3 or later models.

Related Topics

* While MPOS will continue to work on Android 10 for the time being, this operating system has reached its End-Of-Life and is no longer supported by Google. Before making a purchase decision, make sure that the operating system can be upgraded to a more recent version (Android 11 or later) that is supported by Google.

Certified Android Tablets

Related Topics