Printer Setup

This option is driven by the operating system. This option allows to select the printer and parameters you wish to use to print your reports.

Print Last Report

This option allows to view the last report requested and to reprint it if necessary

Access Editor

This option allows the creation and modification of Back-Office access levels.

There are 9 levels of access in Maitre’D. Level Zero is the highest and can access levels 1 to 8. Level 1 may access levels 2 to 8. A lower level access may not have more accesses than a higher level. E.g. Level 5 may only have access to those options available in 6 to 8.

Distributor Access (Level 0)

This access is restricted to Maitre’D Certified technicians and installers. All other access levels are unable to see or grant this access. The properties of this access level cannot be modified, and except for certified technicians, no one should ever have this access, no matter the reason.

System Owner Access (Level 1)

The System Owner access level is restricted to the restaurant management. Only top-level managers should have this access, as this allows them to create and delete other users, as well as take media reports with decrypted credit card PANs and expiration dates. This access cannot see or modify the distributor access.

Access Levels 2 to 8

These levels can be fully customized. Each access level can change the properties of the lower access levels, but not the higher access levels. These levels can be assigned to anyone with a business requirement to use the back-office software. These access levels are typically assigned for price maintenance tasks, report taking, batch closing, etc.

Password Editor

Password

Type in the quick-access password to use to open the Maitre’D Back-Office with this access level. This essentially allows the user to login by typing only a password, without a username.

Fast Access

Enabling the Fast Access option allows you to create scripted tasks for Maitre’D Back-Office users with this access. Instead of gaining full access to all the features of the Maitre’D Back-Office, the user will be forced to perform specific tasks.

Fast Access

Enable this option to enable the Fast Access feature and gain access to the Advanced Access option and Settings button. If this option is enabled without any other option, users will be constricted to their scripted tasks, without any possibility of performing any other action in the Maitre’D Back-Office.

Advanced Access

With this option enabled, users will be able to access all the features of the Maitre’D Back-Office once the scripted tasks have been executed.

Shortcut Access

This option only affects access levels 2 to 8. Enable this option to allow users to use the blue shortcuts throughout the Maitre’D Back-Office.

Settings

Click the Settings button to configure the scripted tasks for this user access.

Language

Select the Maitre’D Back-Office language to be used by this user access. Available choices are English, French or Spanish.

Fast Access Settings

Fast Access Settings are accessed by clicking the Settings button on the Password Editor Screen. This dialog allows you to setup the tasks that users will be able to perform.

Select an existing task and click the Execute button to perform this task.

Click the Add button to create a new task and add it to the list.

Select an existing task and click the Remove button to delete it from the list.

Select an existing task and click the Edit button to change its properties.

Click the Save button to save settings and exit.

Click Cancel to exit without saving.

Access Editor

The access editor allows you to fully customize the Maitre’D Back-Office modules and menu options that users can or cannot access.

The access editor can be used in conjunction with the Fast Access feature to further restrict access to only the features that are necessary for specific employee job function.

A green checkmark indicates that this user can access a module or menu.

A red [X] indicates that this user cannot access the indicated module or menu.

Use the [+] and [-] signs to expand or collapse branches and sub-branches.

Select a branch or a menu option and click the Toggle button to switch between the green checkmark and red [X]. Toggling the top level of a branch will cause all the sub-elements under that branch to be toggled in one operation.

Click the Apply button to save settings without exiting.

Click OK to save settings and exit.

Click Cancel to exit without saving.

The License option allows to view the options that are currently available on the active Maitre'D license. Additional modules, interfaces and components can be purchased through your Maitre'D Reseller or Sales Representative. Once purchased, they can be activated here.

Serial Number

Each Maitre'D installation has a unique serial number. You will need to provide this number when purchasing additional Maitre'D components or when calling the Help Desk.

Commerce Name

This is the commerce name that was assigned when the license was originally activated. It appears in the header of guest checks and receipts, as well as on the header of reports generated from the Report Center module.

Use the modify button to generate a site code and display the prompt that will allow you to enter an activation key for newly purchased Maitre'D components.

Use the Print button to print the license information on the default printer.

Use the Close button to close this screen and return to the Maitre'D Back-Office

The Main Back-Office desktop is the starting point for all tasks that can be carried out at the Maitre'D Back-Office PC. It gives you access to all the Maitre'D modules as well as tools to manage you license options and Back-Office users.

Maitre'D Back-Office Modules

Below is a short description of every module and option that can appear on the Maitre'D Main Back-Office Desktop. For more information on a specific module, please consult the documentation specific to that module.

Point of Sale Control

The Point of Sale (POS) Control module is a core Maitre'D module that is included with every license. It allows restaurants to manage their day-to-day operations from one central location. This is where employee access to the POS workstations is managed and where sales items are created.

Delivery

Delivery is an optional module that can be purchased separately. It allows restaurants to configure the delivery system, including creating, modifying and deleting customers and street code records.

Electronic Funds Transfer

Electronic Funds Transfer is an optional module that allows Maitre'D to interface with various payment solution providers to process credit and debit card payments.

Inventory Management

Inventory Management is an optional module that allows restaurants to keep track of all the stock trough recipes linking ingredients to sales items.

Account Receivable

Account Receivable is an optional module that allows restaurants to manage their customer's accounts. Customers can charge meals to their account and restaurants can send statements to their customers.

Time and Attendance

Time and Attendance is an optional module that allows restaurants to manage employee's schedules, tasks, pay rates, punch-in, punch-out and break times.

Accounting Interface

The Accounting Interface is an optional module that allows Maitre'D to interface with third-party accounting software such as Quickbooks and ACCPAC.

Report Center

The report Center is a core Maitre'D module that is included with every license. It allows restaurants to generate reports for all aspects of their business.

Database

Database is a core Maitre'D module that is included with every license. It is mainly used by trained Maitre'D specialists to troubleshoot issues or repair corrupt data.

System Configuration

System Configuration is a core Maitre'D module that is included with every license. It is used to configure general restaurant data such as postal and shipping addresses, and also to configure localization data such as currency symbols, date and time formats, etc. This module is also used to manage backups of the Maitre'D settings and contains advanced configuration options to modify all the prompts contained in the Maitre'D system.

Server Control

Server Control is a core Maitre'D module that is included with every license. As its name implies, this module contains all the options to manage the Maitre'D Back-Office Server, like starting and stopping the server, performing end-of-days, etc. This module also includes many optional interfaces such as the hotel Interface, gift certificate interface, discount manager, etc.

Local Workstation

The Local Workstation icon appears when the Local Workstation option is enabled within the Server Control module. This option allows the main Back-Office PC to be used as a POS workstation.

Converter

Converter is an optional module that is included with E-Global and DataBoard solutions. It allows the conversion of data files from sales, management, payroll and inventory in industry-standard database format for consumption by E-Global Corporate Communication Module (CCM), DataBoard, or other third-party solution. It also manages incoming data from E-Global.

Floor Management

Floor Management is an optional module that allows restaurants to manage their floor plans, create sections and view the floor plan with a graphical representation.

Exit and log on

The Exit and log on icon is used to quickly close all open Maitre'D Back-Office modules and display the login prompt.

User Editor

Use this tool to create Maitre'D Back-Office user accounts with various access levels, tailored to the user's needs.

Click the New button to create a new user.

Click the Delete button to permanently delete an existing user.

This button is only available to PayFacto technicians to reset an account’s password history for troubleshooting purposes.

Click the UnLock button to unlock a locked account.

Click the Discard button to clear information that was entered during the process of creating a new user.

Click OK to commit changes and exit out of the User Editor tool.

Click Apply to commit changes without exiting from the User Editor Tool.

Click Cancel to exit out of the User Editor tool without saving changes.

User Name

Type a user name for this account. The user name should allow the person logging in to be identified.

Access Level

Choose an access level for this user:

Distributor

This access is restricted to Maitre’D Certified technicians and Resellers. All other access levels are unable to see or grant this access.

System Owner

The System Owner access level is restricted to the restaurant management. Only top-level managers should have this access, as this allows them to create and delete other users, as well perform any administrative task on the Maitre’D system.

Access Levels 2 through 8

These access levels can be fully customized. These access levels can be used for anyone requiring access to the Maitre’D back-office software.

Password

Type in a password for the new user. The password must be at least 7 characters, and comprised of a mix of letters and numbers.

Confirm Password

Confirm the password for this new user.

User must change password at next login

Enable this option to force the user to change the login password during the next login. This option should be used for every new account and afterwards if there is a doubt that an account password may have been compromised.

Changing passwords

Maitre’D will automatically force users to change their passwords every 90 days. Also, Maitre’D keeps a history of each user’s passwords so that the last 4 passwords cannot be re-used. In case a password becomes compromised or if you have any doubts to that effect, you can force any user to change their password by checking the User must change password at next login box in their account’s properties. Of course, you need to be logged in with Distributor or System Owner access in order to do this.

Locked accounts

After 5 unsuccessful login attempts, Maitre’D will automatically lock the user account. To unlock an account, someone with Distributor or System Owner access needs to login, access the user editor, select the locked account and click the Unlock button.

Locked accounts are marked with a padlock icon.

Toolbar

This option let you choose whether you want to see toolbar (all the icons at the top of your screens) or not. This selection toggles from enable and disable. When there is a check mark besides the option, the option is enabled and you will see the toolbar.

Status Bar

This option let you choose whether you want to see status bar (the line located at the bottom of your screen) or not. This selection toggles from enable and disable. When there is a check mark besides the option, the option is enabled and you will see the status bar.

Setup Dates

First Day of the Week

This field displays the first day of the week, as configured in System Configuration / Tools / Date Control. This field cannot be modified.

Start of Year

This field displays the first day of the current fiscal year, as configured in System Configuration / Tools / Date Control. This field cannot be modified.

End of Year

This field displays the last day of your fiscal year, as configured in System Configuration / Tools / Date Control. This field cannot be modified.

Last Closing Date

This field displays the date of the last closed business day. This field cannot be modified.

Daily summary Number

This field displays the sequential daily summary report number. This field cannot be modified.

Status Bar

This option let you choose whether you want to see status bar (the line located at the bottom of your screen) or not. This selection toggles from enable and disable. When there is a check mark besides the option, the option is enabled and you will see the status bar.

Toolbar

This option let you choose whether you want to see toolbar (all the icons at the top of your screens) or not. This selection toggles from enable and disable. When there is a check mark besides the option, the option is enabled and you will see the toolbar.

Status Bar

This option let you choose whether you want to see status bar (the line located at the bottom of your screen) or not. This selection toggles from enable and disable. When there is a check mark besides the option, the option is enabled and you will see the status bar.

First Day of the Week

This field displays the first day of the week, as configured in System Configuration / Tools / Date Control. This field cannot be modified.

Start of Year

This field displays the first day of the current fiscal year, as configured in System Configuration / Tools / Date Control. This field cannot be modified.

End of Year

This field displays the last day of your fiscal year, as configured in System Configuration / Tools / Date Control. This field cannot be modified.

Last Closing Date

This field displays the date of the last closed business day. This field cannot be modified.

Daily summary Number

This field displays the sequential daily summary report number. This field cannot be modified.

Configuration

Number of Revenue Centers

Set the number of revenue centers that will be used. The default number is 4. The minimum is 1 and the maximum is 32. Examples of common revenue centers include "Dining Room", "Take Out", "Bar", "Delivery", etc. Revenue centers are sometimes referred to as "profit centers".

Number of Modes

Select a multiple of 4 modes up to a maximum of 32. Modes can be used in many different ways. Typically, modes represent price points for sales items.

Number of Tables

This field refers to the number of tables, and the actual table numbers, used in the system. A maximum of 9,999 tables is available. If you intend to create sections, and assign numbers in each section, you could set up 500 tables and use 101, 102, 103 ... for section 1 and 201, 202, 203 ... for section 2. Order numbers begin with the next number after the number programmed here. (e.g. # of tables = 500 order # begin at 501).

Non Taxable

In this field, you may assign a tax type to "Non Taxable" tax for application by authorized servers at the time they print the guest checks.

Check #

This field cannot be modified. On a new installation or following a sales deletion, this value will be set to 100000. This value will increase by 1 every time a check is printed. In normal use, this field tells you what is the last check number that was printed by Maitre'D and gives a rough idea of how many checks were printed since the first day the system was used.

Language

Select the main language to be used at the point of sale workstations. This will be the default language that is used on the POS screens before the employee logs in. After login, the language used is defined in the POS employee record, under Point of Sale Control / Employees / Employees.

Second Language

Select an alternate language to be used by employees after they logon to the POS workstation.

For the second language to take effect, the Main Language option need to be disabled in the employee record, under Point of Sale Control / Employees / Employees.

Permanent Meters

Enable this option to update Sales Units in real time and appear in the meter section on the server financial report. The servers can declare the value of the meters at the start and end of their shift. Otherwise, Permanent Meters will not be functional.

30 Minutes Meter Interval

The detailed meter report contains meters sold by 15 minutes intervals. Enable this option to have the report in 30 minutes intervals instead.

Bar Code with Price

If you leave this option disabled, the barcode will be used to find the programmed item and will use the programmed price for it. I you select this option, you can use the price encoded in the barcode. The first digit of the barcode must be 2 and the first seven digits are tested to find the corresponding items. Digits 8 through 11 are used as the item price. See the UPC guideline # 11 for more details on barcodes.

Manual Sales Item Cost

If you enable this option, you will have to manually enter the sales items cost for each item. Leave it disabled to use the inventory module calculated cost.

Daily Deposit

Enable this option if you want the daily deposit entered before starting the end of day. With this option, when the end of day is started, the daily deposit will be asked to the user. The amount entered will appear in the daybook reports with the daily balance.

PLU Mandatory

Enable this option to force the entry of a PLU code link every time a new sales item is created.

24 hours Operation

If you enable this option, you will be able to close the day with open tables / checks. The open tables / checks will be transferred on the next day operation.

European Operation

Enable this option to calculate an inclusive tax appropriately in the European market.

VAT Calculation

Enable this option to calculate the Value Added Tax on the invoice total instead of per item.

Meal Counting

Enable this option to count the number of meals on the activity report. For more information on counting the Number of Meals, refer to the Items Setup Options. Disable this option to display the customer count on the activity report. (Servers enter the number of customers when they enter orders.)

Table Assignment

If you enable this option, the Hostess function manages the sections of the restaurant, including table verification, floor plan, section assignment, smoking status, number of customers seated and seating availability. Otherwise, the Hostess function will work in the "Control Buffet" mode.

Alternate Discount Calculation

You can calculate Item/Division discounts with two inclusive taxes using the same method as in European Operation option. With this option enabled, the system extracts the inclusive taxes from the sales item price before the discount is calculated. With this option disabled, the system calculates the discount before extracting the inclusive taxes.

Multiple Fast Cash Key

Enable this option to allow the use of Fast Cash buttons lower then the check total multiple times. Every time a Fast Cash button is touched, if the button is not enough to close the invoice, this amount will be cumulated with the next Fast Cash button. Once the total cumulated amount is enough to cover the check total, the payment will be accepted.

Reactivate Temp. Withdrawn Items at the EOD

Activate this option to disable the Temporary Withdrawal option of all items for the next fiscal day so that they can be sold again from the External Order System (EOS) and the Points of Sales.

Auto close external orders at EOD

Activate this option to automatically close external (web) orders during the End-of-Day process. This will only affect orders which already have a payment applied. Unpaid orders will remain open.

POS

Update Button

Enable this option to display the Update button on the main screen of the workstation. This button allows to update the workstation after changes to the system from the Back-Office have been made. The Update button allows to update without having to open or access a guest check.

Items without Quantity

Enable this option to display the items separately. This option is useful if you setup an automatic item discount of type two for one or many for one. These discounts work only if the quantity stays at one. Leave it disabled to allow the items to have a modifiable quantity.

Enable Media Screen Calculator

Enable this option to allow the use of the plus (+) and multiply (*) buttons on the media amount entry screen to use multiple instances of the same media type. For example, if you have 2 gift certificates of different amounts, you can use the plus button to add them together and enter a total amount of gift certificates, instead of manually adding 2 amounts before entering their total at the workstation.

Release Confirmation

Enable this option for the system to prompt you with a confirmation message ("yes" or "no") when you manually attempt to release a table.

One Touch Login

Enable this option to quickly choose an employee from a list displayed on the workstation instead of entering the employee number every time.

Cash Rounding

Enable this option to turn on rounding for Cash transactions only and eliminate the use of pennies. This is useful in locations where you want to avoid manipulation of the smallest coins. The rounding is displayed on the Amount Received and Change screens, and printed on the Check and Receipt.

Use Volume Modifier

Enable this option to enable the replacement of the Tare option by the Volume Modifier option for liquor control when setting an item's function as Price Rolled Up.

Automatically Upsize Modifier

Enable this option not to prompt for modifiers again when upsizing a main item with modifiers.

Open Price Auto Override

Enable this option to force item with the Open Price option to be ordered at their default price point without displaying the numeric keypad. This allows third-party interfaces to change prices for those items in the back-office without affecting items that have previously been ordered on checks or bar tabs that are still open.

Sort Discounts Alphabetically

Enable this option to sort the list of discounts alphabetically on the point of sale. If this option is left disabled, the discounts will be sorted by their internal ID number.

Use advanced POS UI

Enable this option to use the high-definition, HTML-Based user interface for point of sale workstations. Disable this option to keep using the legacy user interface.

Display Delay

Enter the number of seconds after the end of the transaction before the line display shows the promotion lines setup in Point of Sale Control / Revenue Center / Options / Messages.

Report Time-out

Enter the number of seconds after the request for an external custom Crystal Report on the workstation before displaying a Timeout During Report Generation prompt.

Service Speed Data

Enter the number of days that will be available for the service speed report, in the report center. Valid values are between 30 and 365, inclusively.

Check

Detailed Check

Enable this option so that the Print Check screen on the touchscreen workstation includes an option allowing servers to print the totals by customer.

Tax on Receipt

Enable this option to print taxes on the receipt.

Receipt Without Amount

Enable this option so that payment receipts do not contain any amounts pertaining to the total due or payment media used. Otherwise, the normal receipt is printed with the amount of the guest check.

Print Bar Code on Check

Enable this option to print the invoice number in a bar code format. The check can be recognized using a bar code scanner at the terminal.

Print When Discount is Applied

Enable this option to force the printout of a receipt every time a discount is applied to a check.

Print Inclusive Tax Total

Enable this option to show the total of the inclusive taxes above the check total.

Amount in Literal Format

Enable this option to spell out the total amount on every invoice, as required in Mexico.

Special Menu Printout

Enable this option to print main priced items separately from included components and regular sales items on the guest's check when Special Menu Settings are validated.

Closed Check Reprint

Enable this option to reprint a fully detailed duplicate of a closed check with the settlement information when touching the Print button on the Close screen, instead of only a receipt with the total and settlement.

No Invoice Printing

Enable this option to prevent guest checks from printing.

Printing

Automatic Redirection Table

Enable this option to use redirection table to direct the printing route of various logical printer per mode.

Redirection Table by Revenue Center

Enable this option to use automatic redirection table by revenue center instead of mode.

Separate Course

Enable this option to print the courses on separated chits on the shared printers. Disable it to print them on the same chit.

Alternate Printout

Enable this option to use a slightly different looking check printout.

Condensed Printout

Enable this option to remove any extraneous line feeds on checks and reduce the amount of paper used.

Re-Open Check Without Kitchen Printing

Enable this option to eliminate the printing of previously ordered items in the kitchen when reopening a closed check.

Media on Bartender Invoice

Enable this option to get the same check settlement information on checks and receipts generated by a Bartender as on those generated with the Fast-Food and Order functions, with the mandatory amount tender on a running bill opened with a customer name.

Special Menu Printout

Enable this option to print the control items indented under the included sales items on the kitchen coupon when Special Menu Settings are validated.

Modifier Exception Printing

Enable this option to allow modifiers attached to a main item to control how the item is printed on kitchen printers. For example, a revenue item could be configured not to print on any kitchen printers. However, if a modifier is ordered with that item and that the modifier is set to print to the kitchen, the main item would then be printed at the same printer as its modifier.

Print Revenue Items as Modifiers

Enable this option to ensure that revenue items ordered as modifiers are properly placed under the main item that called them on the kitchen chit.

Print Modifiers to All Printers

Enable this option to ensure that revenue items prints to all printers configured for that item, even if ordered as a modifier.

Mobile Printing

These options apply to print jobs coming from mobile devices such as smartphones and tablets.

Workstation

Select the workstation that is responsible for handling print jobs send by mobile devices such as tablets and smartphones.

Polling

Se the polling interval (in seconds) at which the workstation will check for print jobs from mobile devices.

EFR Server

These settings apply to systems using the EFSTA Fiscal Register to record sales data and print fiscal signatures on receipts.

Port

Type the TCP port number used by the EFR server. The default value is 5618. However, please verify the actual setting in your EFR server installation to be sure to use the correct value.

Print QR-Code

Enable this option to print a QR code containing the fiscal data on the receipt.

Security

Unassigned Waiter Card

Enable this option to allow the use of pre-programmed card for employees. The Maitre'D will look for the password associated with that card instead of the server number and password. Make sure that you are using a card with a password that is not currently used by another valid server because the system will use the first employee that is using this password in the employee database.

Manager Takeover

Enable this option enable the Manager Takeover functionality. This gives the managers the possibility to momentarily take over a table already accessed by another employee without having to exit from the table and re-enter it.

Security Level

Enable this option to use up to 6 security levels. "6" is the highest and "1" is the lowest. These security levels control entry to the system's employee files.

Server Assignment

Enable this option to assign servers to a specific Point of Sales. If you assign an employee to a workstation, he will only be able to work from that Point of Sales. The employees that are not assigned will be able to use all workstations. The selected Point of Sales an employee is allowed to work on is saved in the Workstation field of Point of Sale Control / Employees / Employees... / POS Operation.

Use Security Algorithm

Enable this option to print on every guest's check a Security Algorithm number required for fiscal verification.

Force Employee Card Swipe

Enable this option to force employees to use their magnetic cards, and disable their passwords.

Generate Text File

Click this button to create a security file in Belgium.

Biometric Log on Only

Enable this option to force employees to use the biometrics device, and disable their passwords.

Biometric T&A Punch Only

Enable this option to force employees to use the biometrics device when they punch in, and disable the server's passwords, even if the employee record is linked to a server number and that server number does not need the biometrics device to order.

Biometric as Validation Device

Enable this option to use the biometrics device only to validate an employee's identity instead of a password. The employee will still have to enter his server number on the workstation to identify himself, but when the password is required, he will touch the biometrics device instead of entering his password. The same will apply when punching in or out with the Time & Attendance module.

Display Acquired Fingerprint

Enable this option to show on screen the real fingerprint scanned instead of a default generic image during the biometrics capture.

POS Inactivity

Enter the inactivity delay, in minutes, before the workstation will exit any table screen a server has left open for a long period of time, and comes back to the server Login screen. If there are items selected but yet to be ordered, or if the screen is currently displaying the hostess' floor plan, the workstation will not go back to the Login screen. Setting this field to 0 will disable this feature.

Drawer Warning

Enter the inactivity delay, in second, before the workstation will start beeping if the employee has left the cash drawer open for a long period of time. Setting this field to 0 will disable this feature

Gratuity Distribution

Enable this option to print the percentages of tips owed to other employees on the server's reading.

Assistant

Enter the percentage used to calculate the amount owed to the buss people. This percentage is applied on the Net Sales.

Host

Enter the percentage used to calculate the amount owed to the employees seating guests. This percentage is applied on the Net Sales.

Transfer

Enter the percentage used to calculate the amount owed to other employees in the same section. This percentage is applied on sales transferred from any other employee.

Division

Enter the percentage used to calculate the amount owed to Bartenders. This percentage is applied on divisions where the Gratuity Distribution option is enabled.

Calculation Type

Select the type of sales figures to use as a base for the calculation of the gratuity distribution.

Net Sales

Select Net Sales if the gratuity distribution should be calculated based on the sales without taxes.

Gross Sales

Select Gross Sales if the gratuity distribution should be calculated based on the sales including taxes.

Home Page Branch

If you enable this option, the Maitre'D default home page for the Point Of Sale Control module will be used.

Address

Enter the URL of your head-office's intranet or your complete URL on the Maitre'D Databoard server that will be used instead of the default local home page for the Point Of Sale Control module.

Maitre'D Databoard Identification

User name

Enter the user name to access the Maitre'D Databoard server.

Password

Enter the password to access the Maitre'D Databoard server.

Confirm Password

Confirm the password to access the Maitre'D Databoard server.

Revenue Center Overview

Up to 32 revenue centers can be used in Maitre'D. The total number of revenue centers available for your system is configured in Point of Sale Control / View / Options / Configuration.

Revenue centers are sometimes also called "Profit Centers". Revenue Centers generally correspond to different services or locations offered by the establishment. For instance, a restaurant that has a bar/lounge, a take-out counter and a delivery service in addition to the regular dining room may want to be able to take reports for each of these entities separately. For that purpose, you may create a revenue center for each service: Dining Room, Bar/Lounge, Take-Out, Delivery. With these revenue centers, you can now take sales reports for each individual revenue center to assess the individual performance of each entity, or you can take reports that combine all revenue center to assess the global performance of the whole establishment.

Each revenue center can have up to 32 modes. Modes can be seen as price levels or price points. Modes can change automatically based on the time of day, or be selected manually. It is also possible to assign specific modes to employee screen access configurations. The number of modes available is configured in Point of Sale Control / View / Options / Configuration. Other mode options are configured in Point of sale Control / Revenue Center / Options / Configuration / Modes.

Configuration Setup

An employee configuration is a set of options and settings that can be used for a group of employees. The employee configuration will determine if an employee is allowed to carry out specific tasks or not, like voids, check cancellation, price changes, inventory adjustments, etc. These options can also impact the behaviour of the POS, as you can determine whether or not a check will print, how modes are accessed, how screens are navigated, etc.

Typically, one distinct employee configuration should exist for each job title in the establishment. For instance, it is common to see distinct employee configurations for Managers, head servers, servers, bartenders, order takers, hostess, clerks, etc.

Up to 50 different employee configurations can be created in the Maitre'D database. Once a configuration is created, it can be assigned to an employee from Point of Sale Control / Employees / Employees / [Employee Name] / Function. All available configurations will be selectable from the Configuration drop-down list.

General

Description

Type in the configuration description. This description appears on the Employees Function page.

Redirection Table

Select the redirection table used for this configuration. This redirection table field overrides the normal redirection specified for each workstation.

Inactivity Override

Enable this option to override the inactivity timeout delay specified in Point of Sale Control / View / Options / Security.

POS Inactivity

Enter the inactivity delay, in seconds, after which the workstation will timeout and return to the server login screen. Setting this field to 0 (zero) prevents workstation timeout.

Invoice

Check Access

Enable this option to allow employees to access checks closed by other employees, using the last four digits of the check. If this option is disabled, the employees can only access their own checks.

Add on Printed Check

Enable this option to allow employees to add items to a table for which the check has already been printed. If this option is disabled, servers will not be able to add items to a table after the check has been printed.

Reprint Checks

If you enable this option, and an employee has already printed a check, the workstation can reprint a check when the employee presses the PRINT button. If you disable this option, and an employee has already printed a check, the workstation does not allow that employee to print the check again. The one exception to this printing restriction is that any time sales items are added to the check, the server can print the check again regardless of how this option is set.

Bartender/Order Status

If the Reprint Checks option above is enabled, but the Bartender/Order Status option is disabled, the Bartender or Order server will not be able to reprint multiple copies of the same check using the Status Screen.

Split Check

If you enable this option, the employees can split previously printed check into 2 separate checks with amounts that they specify. In this situation, first the server prints 1 check with the sales items. Then to split the check, the server creates 2 new check numbers with the appropriate amounts. Details of sales items do not appear on split checks. A split check displays one line saying " Misc. Split Check " and the amount. The split check is normally used in a situation where customers want to split one check into several checks regardless of what they had ordered.

Redistribution

If you enable this option, servers can redistribute the check amounts among customers at their tables. They can perform this function by pressing the REDISTRIBUTION button on the CMD screen at the touchscreen. For example, if a check was originally printed with all customers on one check, and the customers decide to split the check, the server is able to print as many checks as the table requests. The REDISTRIBUTION button does not appear unless the check has been printed once.

Void Check

Enabling this option will allow employees to void checks that have already been sent to the kitchen, but before they were closed. Employees can use the VOID CHECK button to void all items on a check instead of using the VOID button, which only voids highlighted items.

Print Last Check

Check on Table #0 must be set to "No". You must use the SEND button on the touch screen to send the order to shared printers. If the check has been printed, it is not possible to print the check again using the PRINT LAST CHECK button. The purpose of this option is to print checks that have been sent but not printed without reentering the check.

Skip Check Detail

If you enable this option, you will be able to enter a description that will replace the detail of the check when printing it.

Modifiers on Check

If you enable this option, the modifiers will print on the customer's guest check. For example, in fast-food, you would see the condiments. When ordering a hot dog with relish and mustard, all 3 items will be printed on the check.

Customer Tracking

If this option is enabled, after selecting the media type for a check, the server will be asked to enter a customer "account" or choose from a list of customers.

From order screen only

This option becomes available only if the Customer Tracking option above is enabled. Enable this option to disable the customer tracking prompt that normally appears after payment is applied. This option still allows for a loyalty account to be attached to a transaction from the order screen.

Division Category on check

Enable this option to print a summary by division categories on the guest check. As well, under P.O.S. Control / Revenue Center / Divisions Category, the Printed On The Check option must be enabled.

Print empty categories

When the Division Category On Check option is activated, enable this option to even print categories in which no sales were done on the guest check. As well, under P.O.S. Control / Revenue Center / Divisions Category, the Printed On The Check option must be enabled.

Sorting by meal types

Enable this option to print the guest check by meal course types, as you have set under P.O.S. Control / Revenue Center / Divisions.

Media on check with receipt

Select this option to print the Media distribution portion on the guest check as well as on the receipt for Fast-Food employees.

Coupon Rewards

Enable this option to allow this employee to generate "Buy $10.00 get a Free Item Next Visit" type Rewards Coupons to encourage guests to return.

Print Current Customer

Enable this option to allow to print the check for a single guest without going through the check distribution process and pressing the Next button for all guests who are not ready to leave.

Loyalty Program

Enable this option to allow employees to record loyalty program information on guest checks by using a preferential screen button or a button on the PRINT CHECK screen.

Cancellation

Void Item

If you enable this option, the void option will be enabled but only for authorized employees such as managers. This option allows an employee to void items already sent to a shared printer.

Re-Open Check

Enable this option to allow managers to Re-Open Checks that were previously closed. With this option, the manager needs to type the last 4 digits of the check number to be re-opened. After the check number is entered, the system modifies its payment to Cash, creates a negative order equivalent to the original check, automatically closes it to Cash, and then recreates a positive third order equivalent to the original check.

Cancel Check

Enable this option to allow managers to Cancel Checks that were previously closed. The Cancel Closed Check function creates a negative order equivalent to the original check, and prompts for the media type for the negative check, because some payments do not accept negative amounts.

Cancel / Re-Open Check

Enable this option to allow managers to Re-Open Checks that were previously closed. The Cancel / Re-Open Check allows a manager to see a list of all closed checks with their number and value. Once a check is selected, the system modifies its payment to Cash, creates a negative order equivalent to the original check, automatically closes it to Cash, and then recreates a positive third order equivalent to the original check.

Reason Selection

Enable this option to prompt for a Void Reason when performing a Cancel or Re-Open Check.

Validate Amount

Enable this option to perform a validation when processing a Cancel Check to limit the amount refunded so that it is not higher than the total of the original check.

Tax/Service

Service

Enabling this option will cause Maitre'D to add a service charge to the check. The service rate can be configured under Point of Sale Control / Payment / Tips & Service. When printing each check that involves service charges, the WITHOUT SERVICE button appears on the Print Check screen at the workstation, allowing the server to cancel the service charge if necessary. If the employee's function is delivery, the service rate is the delivery charge.

Disable Service Removal

Enable this option to hide the WITHOUT SERVICE button on the print check screen of invoices that involve a service charge. This forbids these employees to cancel a service charge.

Service Override

If this option is enabled, the server will be able to change the service charge rate for the current check.

Special Tax Mode

If this option is enabled, this employee may gain access to the Special Tax Mode regardless of the workstation tax mode. The special tax button is located on the PRINT CHECK screen at the workstation. If you disable this option, the employee will work according to the tax mode of the workstation. The special tax applies to the whole check and is used instead of the tax for each division. The special tax is configured in Point of Sale Control / Payment / Taxes.

Auto Special Tax

If this option is enabled, the employee will always work using the special tax mode and does not have access to the Special Tax button on the Print Check screen. If you disable this option, the employee will work according to the tax mode of the workstation.

Non Taxable

If this option is enabled, a server may access the Non-Taxable button and close a check with no tax on it. The server must apply the Non -Taxable function to the entire check, not just part of it.

Individual Tax

If this option is enabled, the server will be able to choose the applicable tax(es) on the check.

Auto Non Taxable

If this option is enabled, the check selected by this server will be printed with no tax by default, unless override by pressing the TAXABLE button at the Print Check screen. The Non- Taxable option must be enabled to use this option.

Print Tip on EFT receipt

Enable this to print the tip and total lines on the EFT credit card voucher.

No tax on check

With this option enabled, the taxes will not be printed on the guest check, unless the employee touches the "Tax on check" button at the Print Check screen. However, taxes are still calculated and added to the check total as usual, and also appears in all the reports where taxes are calculated.

Gratuity

Enable this option to add the gratuity on bill for the employee. The gratuity on bill must also be configured properly in Point of Sale Control / Payments / Tips & Service. A manager with this option will be able to add gratuity to a bill even if the number of customers or sales amount does not meet the configured thresholds.

On Request

Enable this option to allow employees to add gratuity to a bill manually and on the fly, even if the number of customers or sales amount does not meet the configured thresholds.

Removal

Enable this option to display a WITHOUT GRATUITY button on the print check screen of invoices that involve gratuities. This allows employees to manually cancel a gratuity at the workstation.

Payment

The Maitre'D fine dining system offers the two standard banking methods.

In a server banking application, each server sends, prints and closes his/her own checks.

In a cashier banking application, each server sends and prints his/her own checks and the cashier closes all checks. The cashier uses the last four digits of the check number to recall the check. Upon recall, the cashier may add to the check, apply discounts and/or tender to a media.

In a cashier banking environment, the amount of the sale will show as a sales transfer on the server financial report and as a sales transfer and media on the cashier financial report. To allow an employee to close any check (including his own), the employee must be configured with both a server function and a cashier function.

The designation of server or cashier banking is made by enabling or disabling the With Cashier option in Point of Sale Control / Employee / Configuration / Invoice / Payments.

The designation of sales responsibility is made by enabling or disabling the Separated Sales option in Point of Sale Control / Revenue Center / Options / Payment. If Separated Sales is enabled, when a guest check is transferred to another server, the existing amount of sales remain with the server who ordered those items. If Separated Sales is disabled, when a check is transferred, sales credit belongs to the server who closed the guest check.

With Cashier

This option allows employees to print but not to close guest checks. Only the cashier can then close the guest checks. Do not enable this option if you want your employees to be able to close their own checks.

Amount Tender

This option allows employees to enter an amount greater than the check amount. Maitre'D will automatically calculate the change or tip.

Mandatory Amount

Enable this option to force the employee to enter the amount tendered, which can be equal or greater than the check total. If the option is disabled, the employee can simply press Enter when the amount tendered is equal to the check total.

Bar tab pre-auth

Enable this option to allow the employee to open a bar tab using a credit card and request a pre-authorization to cover a running tab.

Detail receipt

Enable this option for cashiers to print all sales items with the media types used on the receipt after settling a check.

EFT reprint

Enable this option to allow the employee to print duplicate EFT vouchers.

Tray Total

Enable this option to allow settling with other media types than Cash with the Close All Trays function.

Disable Negative Payment

This option disables the "+/-" button on the Cash screen, unless the invoice itself is negative.

Payment Confirmation

Enable this option to allow these employees to accept reserved media types with the Mandatory Confirmation option enabled in Point of Sale Control / Payments / Media Type / Option. When an employee with this option disabled chooses such a payment type, a keypad appears for another employee with this option enabled to Login and confirm the media and amount.

Print Receipt Without Confirmation

Enable this option for the workstation to print the receipt automatically without prompting for a confirmation as soon as the payment is completed for all media type that offer a receipt.

Account Payment

Receivable Account

This option enables the RECEIVABLE button in the SPECIAL MENU and allows employees to accept payments of receivable accounts from the workstation.

Discount on Card Only

Enable this option to force to use of an Account Receivable card to apply an A/R Discount.

Display Balance

Enable this option to display the Accounts Receivable balance on the Order screen once an account has been associated to a table. The Accounts Receivable balance also appears at the bottom of the Print screen.

Employee Deposit

Enable this option to grant access to the Employee Deposit payment in the Special Menu on the workstation. This function allows employees to deposit cash from their assigned cash drawer. The system keeps in record the employee number and the cash deposited to reflect this on the employee's financial reading.

Employee Deposit Before Reading

Enable this option to force the employees to perform an employee deposit before they can print a reading.

Current / Previous Shift

Enable this option to allow the employees to determine whether the employee deposit that they are doing is for the current or previous shift.

Force deposit

Enable this option to force employees to perform a deposit when the threshold amount is reached in their assigned cash drawer. The cash threshold amount is configured in the Cash Limit field below.

Cash Limit

This field becomes available only if the Force Deposit option is enabled. Enter the cash amount threshold after which the employee will be forced to perform an employee deposit.

Order

Use Modifier

Enable this option to allow employees to order modifiers at the POS workstation. If this option is disabled, items that are configured with modifiers will be ordered without modifiers by these employees.

Replace Modifier

This option only becomes available if the Use Modifier option is enabled. Enable this option to allow employees to replace a modifier by a different one using the LESS function key.

Print On Next Client

Enable this option to send the items selected for the current customer to the kitchen when using the Next Customer button in Fast-Food operations.

No Customer Count

Enable this option to skip Table Zero (0) guests from the customer count in the reports for Bartender, Fast Food & Order employees. This is useful to avoid double count of a client who orders a drink in the lounge until a dinning room table is ready, for example.

Enhanced Mandatory Divisions

Enable this option to prompt for the mandatory divisions when the Send button is touched. This is especially useful for Drive-Thru operations.

Qty Keyboard

If you enable this option, a numeric pad is available, allowing the employee to specify quantities without using the Quantity button under the CMD screen.

Alternate Order Screen

Enable this option to compile the chosen items in real-time on the Order screen. As you choose items, if some identical ones have already been selected, they will be displayed on the same line instead of being displayed each on their own line. This is useful when ordering for multiple guests on the same customer screen.

Park Table

Enable this option to allow dining room employees to keep items currently selected but yet to be ordered so that they can leave the workstation and come back later without having to re-enter all those selections again. When that employee then accesses any Point Of Sales, the parked table is automatically offered, and the kept items are displayed, as if the employee had not left the workstation. New items can then be added and ordered at the same time as the kept items.

Hold and Fire

Fire

Enable this option to allow employees to manually Fire held items to kitchen printers. This allows employees to override the time delay on held items.

Hold

Enable this option to allow employees to manually set a Hold on items during the ordering process, so they are not fired to the kitchen printers when the order is sent. When a hold is set on an item, the employee is asked for a time delay, in minutes, before the item is automatically fired to kitchen printers. The countdown starts as soon as the order is sent using the Maitre’D Send command. The time delay can always be overridden by manually firing the item(s) or printing the guest check.

Auto-Hold

Enable this option to automatically hold items using the predefined time delay set in the item’s division. Affected items will display the countdown clock as soon as they are ordered and behave the same way as manually held items. The countdown starts as soon as the order is sent using the Maitre’D Send command. The time delay of automatically held items can be overridden by using the manual Fire command or by printing the guest check. This option can also be used in conjunction with the No Time Delay option.

Course Confirmation

Enable this option to prompt for an "All Clients" confirmation when putting a Course on Hold for one client on a table where multiple clients have items separated by courses.

No Time Delay

Enable this option so that all held items are held indefinitely. With this option enabled, Maitre’D will no longer ask for a time delay when holding items. This option also affects auto-hold items by causing them to be also held indefinitely. Held items can then only be fired by using the manual Fire command or by printing the guest check.

Status Screen Operation

Enable this option to use Hold & Fire management from the Status Screen. With this option enabled, traditional Hold & Fire management from the order screen remains available.

Conditional Printing

Use Conditional Printing

Enable this option to activate the conditional printing option setup in P.O.S. Control / Revenue Center / Divisions / Conditional Printing.

Print Modifier

Enable this option for the conditional printing chit to include the modifiers associated with the sales item(s) from the second division.

Use Compilation

Enable this option to group identical items together in the conditional printing portion of the order chit with the sales item(s) from the second division.

CVM

On the Fly Printing

If this option is enabled, the order will be printed at the same time it is entered.

Remote Display

If this option is enabled, customer can see his order on a remote display.

Display at the Bottom

Enable this option to display orders on the bottom half of CVM when this one operates in split mode.

Command

Send

If this option is enabled, the SEND button appears on the workstation for these employees. The SEND button is used for sending orders to the shared printers only. If Table #0 Check option is enabled, the SEND button also prints a guest check. If Table #0 Payment option is enabled, the SEND button closes the check.

Print

If this option is enabled, the PRINT button appears on the workstation for these employees. The PRINT button is used to print a check for the guest. If the order has just been entered, the PRINT button prints the guest check and sends the order to the kitchen in one step without using the SEND button.

Close

Servers use the CLOSE button to select a method of payment for the check. If servers have not used the SEND or PRINT buttons for an order, the CLOSE button sends items to the kitchen, prints a check, and closes the check to the selected media type. This CLOSE button appears on the order entry screen next to the PRINT button. In a server-banking environment, the CLOSE button should always be enabled.

Change Mode

If this option is enabled, the MODE button is available on the order entry screen at the workstation, and employees have the ability to change modes for any transaction. This option allows employees to order items from different modes.

Change Revenue Center

If this option is enabled, the REVENUE CENTER button is available on the order entry screen at the workstation, and employees have the ability to change revenue center for any transaction. This option can allow employees to order items from different revenue center on the same check.

Can Exit POS

If this option is enabled, these employees have access to the function CLOSE POS in the SYSTEM FUNCTIONS at the workstation to stop running the program any time.

Confirm for LESS & CLEAR

Enable this security option to restrict the use of the LESS and CLEAR buttons. With this restriction, the workstation requests a password when trying to use the LESS or the CLEAR buttons during the ordering process and only removes the items if the password belongs to a manager. Also, with this option, the number of Items corrected as well as their value will be printed on the server financial report.

Track Item Correct Detail

Enable this option to track all Clear/Less operations, even for employees allowed to perform these functions. You can only disable this option if you disable the "Confirm for LESS & CLEAR" option above it as well. Maitre'D also includes details on all of the removed sales items within those traces, whether these operations are restricted or not.

Send on Positive Total Only

Enable this option in the Fast-Food Configuration to force a manager Takeover for transactions where the total is brought back down to $ 0.00 or negative before it can be closed with the Send, Print or Close buttons.

Revenue Center Switch

This selection allows employees to switch revenue centers. By default the employees cannot switch the revenue center, the selected value is Unavailable and the touch that represents this function will not be available at the workstation. The other choices are Before Order, After Order or Anytime.

Mode Switch

This selection allows fast-food employees to switch modes. By default these employees cannot switch the mode, the selected value is Unavailable and the button that represents this function will not be available at the workstation. The other choices are Before Order, After Order or Anytime.

Order on Pour

Order on pour is a special ordering mode where a bar dispenser device takes control over the ordering process. While in this mode, the POS workstation automatically orders all items poured from the bar dispenser. By default, the workstation is always in standard ordering mode and the Order on Pour mode has to be toggled manually via a preferential screen or screen layout button.

Automatic Order on Pour

Enable this option to force employees into Order on Pour mode as they login to the POS workstation. Employees can still use the Order on Pour toggle button to go back to regular ordering mode, but will always default back to Order on Pour on every new order.

Other Items Available

Enable this option to allow employees to order items that are not tied to the bar dispenser device via a PLU.

Combo Meal

Use Combo

Enable this option to activate the detection of combos by comparing the ordered items with the combo templates setup in Point of Sale Control / Revenue Center / Combo Meals. If they correspond to a combo, the employee can apply that combo so that the customer gets the special price.

Auto Apply Combo

Enable this option to apply detected combos automatically, without asking for a confirmation.

Multiple Combo Choice

Enable this option to suggest more than one combo when multiple combo options are detected from ordered items.

Auto Combo Suggestion

Enable this option to detect a combo as soon as a sales item flagged with the Combo Meal’s Main option is ordered.

Use Suggestion Screen

Enable this option to display the possible combos in an area of the Order Screen. You can touch this area to select the appropriate combo.

Use Ordered Items

Enable this option in a table-side service restaurant to activate the detection of combos by comparing the items ordered in current and previous operations with combo meals.

Detect Combo on Print

Enable this option to activate the detection of combos by comparing all the items with combo meals when the check is printed, instead of detecting them automatically as the items are selected. This allows to give the best possible deal once all items have been ordered and the customer is ready to pay. The only possibility for regular employees will be to apply combos. Managers and Head Servers will have the choice to apply them or not. If checks are reprinted, because of added items and/or for a redistribution, only managers or head servers can apply new combos.

Print Combo Details

Enable this option to print combo components on the guest check. This option may be mandatory in regions where printing a detailed check is governed by law.

Replace Surcharge

This option applies to upsizes. With this option disabled, surcharges are cumulative, meaning that the surcharge for the upsized item will be added to the surcharge of the original item. With the option enabled, the surcharge of the upsized item will replace the surcharge of the original item.

Apply Surcharge on Weight Modifier

Enable this option to apply the surcharge amount that is set in Modifier items ordered through Weight Modifiers. Note that for the surcharge to apply, the corresponding Weight Modifier needs to be set with a “free” value of at least 1.

Use Best Deal

When multiple items from the same group could be used to assemble a combo, enable this option to force the combo engine to always give the best possible deal to the customer. With this option enabled, the combo engine will always use the most expensive items when assembling a combo, which automatically gives the best possible combo discount for the customer. Surcharges are also taken into account when making the calculations. For instance, if a customer orders two desserts with a combo, a $3.00 apple pie and a $5.00 cake, Maitre’D will automatically make the $5.00 cake part of the combo, which saves the customer $2.00 more than the apple pie.

If this option is disabled, the combo engine will scan items in the order they were ordered and use the first item on the list that matches the combo requirements.

Special Menu

Use Special Menu

Enable this option to validate the ordered items using the Special Menu Settings when the Print or Close buttons are touched.

Return to Order

Enable this option to order forgotten items before printing the check and returning to the Order screen.

Auto Send

Enable this option to order forgotten items before printing the check and exiting to the Login screen.

Transfer

Payment

If you enable this option, employees can transfer amounts between 2 different media types. This feature allows to correct "Cash Due" on the server reading after checks have been closed.

Server

If you enable this option, employees can transfer tables from one server to another. Use this option if servers take over tables from other servers. If an employee's function is manager or head server, the workstation requests the number of the table involved in the transfer. The managers or head server have the option to move the table to a specific server. If the employees are not head servers or managers, they can only enter the table numbers of the tables they are accepting.

Table

If you enable this option, employees can change a table number to a different table number in the server's section. This option is helpful if a server enters the wrong table number or the customers move to a different table.

All Tables

Enable this option to allow employees to transfer all open tables from another employee. Managers using this option can transfer tables to and from any server. Regular employees can transfer tables from any server to themselves only.

Customer

If you enable this option, employee can transfer one customer from a table to another table if both tables belong to the employee.

Item

Enabling this option allows employees to transfer items from one customer to another sitting at the same table. If you need to transfer items to a customer at another table, the customer transfer option must also be enabled; this function is located on the Status screen. Managers or head-servers can transfer items from one to another.

Tips

If you enable this option, a server can transfer a portion of tips from another employee. Servers cannot transfer their tips to other employees.

Order

If you enable this option, any employee with the ORDER function will be allowed to access any table opened in order mode. Otherwise, the employee will only be able to access his own table.

POS Report

Personal Reading

If you enable this option, Maitre'D allows the employees to print their server financial report. Otherwise, employees cannot print their server financial reports. An authorized employee must print the report such as a manager.

Global Reading

If you enable this option, Maitre'D allows employees to print a main reading. You must also select the Personal Reading field and manager functions. The Main Reading button appears on the Manager menu.

Divisions Report

If you enable this option, the server financial report includes the total amount and the total items sold in this division.

Categories Report

If you enable this option, the server financial report includes a summary of sales by categories.

Checks Report

If you enable this option, Maitre'D includes a list of checks closed by the employee in the server financial report.

Counters Report

If you enable this option, Maitre'D includes a list of counters (sales units or meters) in the server financial report.

Activity Report

If you enable this option, Maitre'D allows the employees to print the activity report at the workstation. You may generate the activity report for the full day or a range of hours in the day in order to compile labor and sales statistics for the restaurant.

Open Table Report

If you enable this option, Maitre'D allows employees to view all open tables. Otherwise, Maitre'D does not allow the employees to view open tables other than their own. It is possible to view or print a list of open tables for a particular server or all servers from the workstation.

Workstation Report

If you enable this option, Maitre'D allow the employees to access the reports about the workstation.

Current Shift Report

If you enable this option, Maitre'D allow the employees to access the reports of the current shift.

Previous Shift Report

If this option is enabled, Maitre'D allow the employees to access the reports of the previous shift.

EFT Consolidated

Enable this option to print the Electronic Funds Transfer Total, including all Credit and Debit Cards, on the Server Reading.

Selection

Report Selection

If you enable this option, Maitre'D allows the employee to access the pre-defined reports at the workstations. When selecting this option, you will have access to the Detailed report frame in order to select which reports you want to give access to this employee's configuration.

Divisions

When enabled, this option makes the Divisions report available from the Special menu on the POS under the Detailed report menu. This report will give you sales total by revenue centers and modes. The sales figures are before taxes and discounts.

Today's Meters

When enabled, this option makes the Today's Meters Report available from the Special menu on the POS under the Detailed report menu. This report will give you the quantity of sales unit by revenue center sold during the day. It gives you an average of each sales unit sold by period of time, based on daily sales units sold for the week.

Yesterday's Meters

When enabled, the Yesterday's meters report can be found in the Special menu on the POS under the Detailed report menu. This reports gives the quantity of sales unit by revenue center sold on the last day closed. It gives you an average of each sales unit sold by period of time based on daily sales units sold for the week.

Current Meters

When enabled, the Current Meters Report can be found in the Special menu on the POS under the Detailed Report Menu. This report provides the quantity of sales unit sold for each week of the current period; it sorts the information by revenue center and gives you an average of each sales unit sold weekly during the period.

Passed Meters

When enabled, the Passed meters report can be found in the Special menu on the POS under the Detailed Report Menu. This report gives you the quantity of each sales unit sold for each week of the previous period; it sorts the information by revenue center and gives you an average for each sales unit sold weekly during the period.

Activity 15 Min

When enabled, the Activity 15 Min report can be found in the Special menu on the POS under the Detailed Report Menu. This report gives real time information on sales and labor cost for each period requested. In addition to the regular activity report, this report provides labor cost per employee task and per department information.

Activity 30 Min

When enabled, the Activity 30 Min report can be found in the Special menu on the POS under the Detailed Report Menu. This report gives real time information on sales and labor cost for each period requested. In addition to the regular activity report, this report provides labor cost per employee task and per department information.

Activity 60 Min

When enabled, the Activity 60 Min report can be found in the Special menu on the POS under the Detailed report menu. This report gives real time information on sales and labor cost for each period requested. In addition to the regular activity report, this report provides labor cost per employee task and per department information.

Activity Summary

When enabled, the Activity Summary report can be found in the Special menu on the POS under the Detailed report menu. This report gives real time information on sales and labor cost for each period requested. In addition to the regular activity report, this report provides labor cost per employee task and per department.

Preorder Report (Today)

When enabled, the Pre-order report (today) can be found in the Special menu on the POS under the Detailed report menu. Pre-orders are orders given to you several days in advance. This report gives you the list of Pre-Orders for the current day.

Preorder Report (30 Days)

When enabled, the Preorder report (30 days) can be found in the Special menu on the POS under the Detailed report menu. Pre-orders are orders given to you several days in advance. This report gives you the list of Pre-Orders for the next 30 days.

Global Dispatch

When enabled, the Global Dispatch report can be found in the Special menu on the POS under the Detailed Report Menu. This report shows information such as delivery orders assigned to each delivery driver, customer waiting time, and the times at which the driver left and returned to the restaurant. It can also show total amounts received and any discount or credit granted to a customer.

Driver Dispatch

When enabled, the Dispatch driver report can be found in the Special menu on the POS under the Detailed report menu. This report shows information such as delivery orders assigned, customer waiting time, and the times at which the driver left and returned to the restaurant. It also shows total amounts received as well as any discount or credit given to a customer.

Reading By Revenue Center

When enabled, the Reading By Revenue Center report can be found in the Special menu on the POS under the Detailed report menu. This report gives you sales information on a specific revenue center or combined sales information for all revenue centers.

Bar order

When enabled, the Bar Order report can be found in the Special menu on the POS under the Detailed Report menu. This report shows what alcohol is currently ordered in Maitre'D but still not poured by the Berg bar dispenser device.

Reset

Reset Report

If you enable this option, employees can reset their own reports to zero after printing. This is useful in the case of split shifts. You would then have separate cash and sales totals for each shift. It is possible to obtain a report showing cumulative totals for the entire day from the Back-Office. You must select the Reading field discussed above for this option to work.

Auto Reset Report

If you enable this option and the Reset Report option isalso enabled, the Server Financial Report (SFR) will automatically reset after printing. Otherwise, the server will have the choice to reset or not the SFR.

Manager Reset Report

If you select this option, the Manager will have access to 2 functions to reset employees reports without having to print them. The Reset Report function allows to reset the reading of a single employee at a time. The Multiple Reset Report function allows to reset many employees' financial reports at ounce. On the resulting server number screen, you can touch the ALL button to reset every employees' readings, or select any employee's name to add them to the list of financial reports being reset, and touch the EXIT button, followed by the OK button to confirm the operation.

Reset when Punch In

If you enable this option, Maitre'D automatically resets a server's financial report at punch-in (every time the server clocks in). All sales totals start at 0, but Maitre'D does not erase the check detail at the bottom of the server financial report.

Reset when Switch Skill

If you enable this option, this server's financial report is reset when an employee switches a job skill (such as from bartender to server). Otherwise, it is not reset when an employee switches a job skill. This field only applies if you are using the Time & Attendance module.

Punch Out Reading

If you enable this option, after the employee punches out, a financial report for this employee will print.

Functions

Availability

Enable this option for managers to allows them to toggle the availability of items per Revenue Center and Mode through the Manager Menu on the Point Of Sales. They can choose between the permanent Availability or the Temporary Withdrawal option. Managers can also generate an availability reading, that prints all unavailable or temporarily withdrawn items of the selected revenue centers and modes. The report includes the following information:

• Revenue Center

• Mode

• Items

• (P) Permanent availability

• (T) Temporary withdrawal

Manager Functions

Enabling this option, employees can perform functions usually reserved for managers. All of the following functions at the workstation are available to employees if enabled.

• System Function

• Servers Report

• Closing Function

• Void a Table

• Main Reading

• Employee Deposit

• Variable Lists Set Up

• Activity Report

• Open Tables Report

• Currency Set Up

• Mode Set Up

• Discount Availability

If disabled, employees cannot perform these manager functions.

System Function

If you enable this option, the employee will be able to delete the following files from the workstation: DATA.DAT , *. DAT , SETUP.DAT , Printer Test. If you disable this option, the employee does not have access to this function.

End of Day

If you enable this option and all the tables and checks are closed, this option allows the employees to close out the day from the workstation. If you disable this option, employees cannot close the day.

Remark

If you are sending the order to a shared printer and printing the guest check at the same time, the remark shows up on both the kitchen chit and the guest check.

Void Table

If you enable this option, employees can void open tables. If you do not enable this option, employees cannot void open tables.

No Sale

By enabling this option, the NO SALE button will appear as a programmed button in the screen layout or under CMD. Employees will be able to ring a No Sale on the workstation and open the cash drawer. If not, the NO SALE button will not appear therefore they will not be able to open the cash drawer this way. Employees usually use the NO SALE button to make change, as well as to perform other related tasks. MaitreD records the number of No Sale transactions on the servers financial report for security reasons.

Split Sales

If you enable this option, a server will be able to split the sales of a server.

Waste Table

By enabling this option, a WASTE TABLE button will appear listed under the FUNCTIONS button. The purpose of this function is void transactions, but, if you are using the Inventory Management module, it will not return the items to the inventory.

Waste Item

By enabling this option, a WASTE ITEM button will appear listed under the FUNCTIONS button. The purpose of this function is void single items, but, if you are using the Inventory Management module, it will not return the item to the inventory.

Close the Shift

If you enable this option, the employee will have access to a CLOSE SHIFT button under the FUNCTIONS button.

Generate Shift Report

Enable this option to print a shift report when closing the shift at the workstation.

Unlock PATT Tables

Enable this option to allow employees to unlock tables that are locked by Pay-At-The-Table (PATT) remote payment devices.

Initialize Pin Pad

If you enable this option, these employees have access to the INITIALIZE POSPAD function in the Special Menu at the workstation.

Bar dispenser override

Enable this option to enable the bar dispenser override function, under the manager menu, which allows to pour drinks without the need to send an order from Maitre'D first. For example, a drink might have been dropped, and this function allows to pour it again without having to order it again on the workstation. This function must be used on the workstation unto which the bar dispenser device is physically connected and defined.

EFT refund

Enable this option to allow these employees to perform credit cards refunds at the workstation.

Inventory adjustment

Enable this option to allow inventory adjustments from a handheld workstation using the pocket PCs bar code reader.

Display theoretical quantity

Enable this option to display the theoretical quantity of items when entering inventory adjustments from a handheld workstation.

Merchandise Reception

Enable this option to allow an employee to perform Merchandise Reception from a workstation, such as a handheld.

Cash Card Operation

Enable this option to allow a manager to do special transactions on cash card, such as refill the card with more money.

Recipe

Enabling the option will have Maitre'D display recipes for sales items selected on the touch screen. Example, a new bartender might use this option if he/she forgets or does not know how to prepare a drink.

Access Other Bar Server Table

Enable this option to allow Bar Servers to access other Bar Servers' tables when using the Table function on the Order screen, similarly to head-servers that can access other server's tables, but without the Previous, Next and Status functionalities.

Shift Deposit

Enable this option to allow a cashier to declare a deposit from the cash drawer at the end of a shift.

Bag Deposit

Enable this option to allow a manager to declare a bag drop at the bank.

Meal Plan

Enable this option to give employees access to the Meal Plan functions.

UseMealPlan=True

MealPlanIP=xxx.xxx.xxx.xxx (IP Address of the Meal Plan Server)

MealPlanTimeOut=xx ( Timeout in seconds. Default is 5 sec.)

For the workstations to send a unique ID in a Meal Plan request to ITC instead of their POS number, also add the following configuration key & value:

MealPlanID=xxxx (ID provided by ITC)

Reprint External Check

Enable this option to allow these employees to access through the Function button a screen with all external checks coming from a 3rd party application, such as a kiosk or a web site. These checks are displayed from the most recent to the oldest, and touching one of these buttons reprints that check.

CMD

PLU Number

If this option is enabled, employees can order sales items by the item numbers. This number is not the PLU number, but the sales item number. The sales item number is displayed as the ITEM # in the top of the screen in Revenue Center / Items Setup. The sales item number may be different from the PLU number. The Sales Item number can be displayed at the workstation if you enable the Item Reference option in Configurations by revenue centers Options.

Order Real PLU number

Enable this option so that employees can order sales items using the PLU number linked to the sales item. This option is especially useful when PLU numbers are already pre-printed on the sales items by the manufacturer.

Miscellaneous

Enable this option to allow the use of items with the Open Price option enabled in P.O.S. Control / Revenue Center / Items Setup / Function

Quantity:

If you enable this option, employees can use the QUANTITY button to enter multiple orders of the same sales items.

Course:

Enabling this option will give employees access to the COURSE button which allows them to specify what items ordered correspond with which course of the meal. For example, a customer may choose to have their appetizer served before or along with the main entree. If you disable this option, employees do not have access to the COURSE button.

Auto Add Course:

If you enable this option, when you add a course to a customer order, then go to the next customer on the table, the course will be automatically added to this customer. When this option is disabled, you have to add the course to each customer if needed.

Credit Card Number:

When activated, that option enables Maitre'D to memorize credit card numbers by using the Credit Card Number button. For example, this function can be used to start a tab without actually authorizing the credit card transaction for a specific dollar amount. If you disable this option, employees do not have access to the Credit Card Number button.

Remark on Request:

If you enable this option, the REMARK button appears on the CMD screen and allows servers to enter Remarks whenever they want. In Configurations by revenue centers Options you can program the following features with regard to remarks:

To set the number of lines for remarks, fill the Number of Lines field.

To define when the Remarks screen appears, change the Input field.

If you wish no remarks to print on the guest check, disable the On Check option. You can choose whether or not remarks print on the guest check, but if you are using remarks they always print in the kitchen. There is no option to turn off remarks on the shared printer.

Remarks are useful for telling the kitchen the customer is in a hurry or to personalize message on the guest check, such as "Happy Birthday Joe!".

Number of Clients:

This option allows employees to enter the number of customers at each table using the Number Of Clients button. The original number of customers entered could be updated as people either join or leave the table. Re-enter the check and change the number of customers. If this option is disabled, these employees can not modify the number of customers at a table.

Round:

The ROUND button allows employees to reorder items already ordered by customers at a table. Example, a customer ordered 1 order of Nacho and 2 Bud Lights. Suppose that a half an hour later the same customer wanted another order of Nacho and 2 Bud Lights. The ROUND button would allow an employee to order these same items again with fewer keystrokes. If enabling this option, the ROUND button is available to employees. To enable this option, the Round option under the Revenue centers/Options must also be enabled.

Client Adjustment:

If you enable this option, the employees will be allowed to adjust their total count of customers.

Price Override:

Enable this option for employees to enter a value for an items with the Open Price option enabled in P.O.S. Control / Revenue Center / Items Setup / Function. This option is helpful when customers order items that are not on the menu, specials, or new items that have not been programmed.

Manual Bar Code:

Enabling this option will enable the employee to enter bar codes manually.

View Order Time:

Enable this option to see on screen the time the order was sent to the kitchen. When enabled, the server can select the Order Time option under the CMD screen to display the time the order was sent. The time will be displayed for each item over the price location.

Assignment Override

Enable this option so that when using the floor plan, it is possible to assign tables to an employee that are not assigned to the section of that server. Also, when these employees touch the Table button without entering a table number, the floor plan is displayed, and they can simply touch the table they want to open.

Change Floor Plan

Enable this option to allow employees to change floor plans on the workstation.

Open Description

Enable this option to allow the use of items with the Open Description option enabled in Point of Sale Control / Revenue Center / Items Setup / Function.

Negative Price Disabled

Enable this option to prevent employees from entering a negative price when ordering an open price item.

Setup

Table Assignment

Enable this option for Hostess employees to select Floor Plans and Cancel or Modify Clients on the Waiting List in Floor Management mode or to assign tables to sections in Control Buffet mode.

Section Assignment

Enable this option to allow Hostess employees to assign employees to sections.

Discount Availability

The Discount Availability button, which appears on the Manager menu, allows employees to turn discounts on or off at the workstation. If you enable that option, Maitre'D will allow employees access to discount availability. If you disable this option, the employee cannot access discount availability.

Privilege Credit

Enable this option if you want the employee to be able to apply a credit to a privilege customer account.

Permanent Meter

If you enable this option, the server, when accessing Table 0, will be prompt with the list of meters and will be able to declare a new value for the meters. This value will be used to generate sales and record adjustments for this waiter. This feature is usually programmed for BARTENDER or BAR SERVER employees.

Meter Adjustment:

If you enable this option, employees are allowed to change the value of the permanent meters on the workstation. If you disable this option, changes to the permanent meters must be done in the Back-Office.

Currency Setup

If you enable this option, employees can change the Exchange Rate at the workstation. If you disable this option, the Exchange Rate can only be change from the Back-Office.

Price Change

If you enable this option, employees can change the prices of sales items in any mode from the workstation.

Screen Setup

Enable this option to allow these employees to modify the descriptions and items assigned to buttons on preferential screens from the workstation. If this option is disabled, these employees can only modify the prices of the items assigned to these buttons.

Mode Setup

Enabling this option will enable employees to change the workstation mode. If you disable this option, employees will not be able to change the mode and the workstation will work in the mode selected in the Workstation Mode configuration. This option can be used for bars that offer a happy hour special. For example, suppose that the happy hour finishes at 7:00 P.M., but that, given an unusually busy night, some customers did not get the chance to be served by that time, then the manager can decide to extend the happy hour by changing the mode.

Assign Waiter

If you enable this option, these employees have access to the function SERVER ASSIGNMENT in the MANAGER MENU at the workstation. The selected Point Of Sales this employee is allowed to work on is saved in the Workstation field of Point of Sale Control / Employee / Employee / POS Operation.

Redirect Printer

You can enable this option to have access in changing the shared printer output at the workstation.

Variable list

You can enable this option to have access to the variable lists programmed in Point of Sale Control / Screens.

Access Setup

If this option is enabled, the manager will be able to register employee fingerprints or assign magnetic employee cards. This operation is only available to employees that have the manager function.

Drawer Setup

Enable this option to allow a manager to assign cash drawers to employees from the workstation.

Disable Password Change

Enable this option to prevent employees from changing their passwords at the POS workstation.

Table 0

Access

Table 0 access allows an employee to place orders quickly and in rapid succession by eliminating the table # and manually closing all transactions to cash. For example, this is helpful in a busy bar environment. The system returns to the order entry screen automatically. If this option is enabled, this employee has access to table #0. Otherwise, this employee is not able to work on table #0.

Check

If you enable this option, the workstation prints a guest check automatically for each transaction when you use the SEND button. Otherwise, the employee must command the workstation to print a check on Table #0 by using the PRINT button. The Table #0 access option must also be enabled to use this option.

Payment

This option offers you a choice of payment by displaying the media type screen after an order on Table #0 on. If the option is disabled, however, Maitre'D assumes the media type is cash and closes the check to cash. Disabling this option gives faster operation because the check automatically closes to cash. However, if the check is closed to cash by mistake, you can always modify the payment by using the last four digits of the check. The Table #0 access option must also be enabled for this option to work properly.

Drawer on Total

If you enable this option, the cash drawer will open when the workstation displays the total during table #0 operation. Otherwise, the cash drawer will only open after the media type is selected. Usually, this option is enabled for faster operation.

Void

If this option is enabled, employees can create negative checks. Employees use negative checks to perform refund on closed checks. This option does not produce a button on the CMD screen. You are not voiding a specific check, but creating a new check number that has the items to be voided entered negatively. This check offsets the check that was ring incorrectly.

Bar server interrupt

Enable this option to be able to switch from one bar server order screen to another, during the ordering process. When enabled, a SERVER button will let you switch from the current bar server order screen, to a new bar server order screen. For example, if Bar Servers are entering an order in the system but another employee comes along who needs to place an order urgently, they can select the Server Interrupt button and enters their server number and process the order. The original servers are then able to go back to the first order screen; Maitre'D will simply take them back to where the order was left off.

Filtered Customer List

Enable this option so that bartenders can filter only the tabs he has opened himself from all running bills.

CCard Use Name for Bar Table

Enable this option so that a bartender can read a guests name from a credit card magnetic strip after login on, and use it as the table name.

Reverse First and Last Name

Enable this option to invert the sequence in which the first and last names are displayed on the order screen when allowing bartenders to read these names from a credit card magnetic strip to assign it to a table.

Confirm CCard Name

Enable this option so that a bartender is prompted for a confirmation of the name on the credit card before assigning it to a table.

Food Runner

Delay

Enter the delay in second, to wait before the last three orders are displayed. By default, the delay is set to 0 and the orders do not display.

Consolidate orders

Enable this option to compile the ordered items on the Food runner screen.

Sort items by category

Enable this option to group items by division category on the Food runner screen.

Fiscal Printer

XClose

Enable this option for the manager configuration so that they can print the current Fiscal Report of the printer on each workstation individually in Russia.

End Of Day (2 Close)

Enable this option for the manager configuration so that they can print the final Fiscal Report and Close the fiscal day of the printer on each workstation individually in Russia.

Delivery

Historical

If you enable this option, employees will have access to the delivery time of the last five orders of the customers. The Delivery module must be installed on your system to use this option, and the historical field and the With Driver option in the Delivery/View/Option must be enabled.

Credit

If you enable this option, employees can give a customer a credit that may be applied on their next delivery. The credit applied to a customer will be treated as a discount the next time this customer calls to place an order. The Delivery module must be installed on your system to use this option, and you must define a Credit promotion in P.O.S. Control/Payments/Promotion.

Last Order

If you enable this option, employees can recall the details of the last order that the customer has placed to the restaurant by using the LAST ORDER button in the CMD screen. The Delivery module must be installed on your system to use this option, and the Last Order option in the Delivery/View/Options must be enabled.

Drive Thru

This option is only available for employees with the Order function. This option is designed especially for a restaurant with a drive-thru service. The system uses the FIFO (First in First Out) method to recall the customers in the queue. A drive-thru employee should be set with two Order Functions and use different configurations for each function. The first function is used to take customers orders. In this configuration, the Drive Thru field must not be enabled. The system will then assign a new order number. The second function is used to recall and close customer orders. In this configuration, the Drive Thru option must be enabled. The system will then give access to the oldest unclosed order. For a restaurant with two drive-thru windows, you can create two different employee numbers. One will be use to take customer orders and one to close them. In this set up, you only need one function per employee.

Order Re-enter Table

Enable this option to speed up service by automatically reentering the Order Screen when using the Order Function, to quickly start a new transaction, like the Fast-Food Function.

Print Invoice After Payment

Enable this option to print Drive-Thru Invoices after the payment and show settlement information.

Order Only

Enable this option to disable the manual entry of an order number on the Order function button. This makes sure the system always generates the next available order number.

Driver Manager

If you enable this option, the driver will be able to assign and recall delivery orders for other drivers through a Driver Dispatch screen.

Pick Up Mode

Enabling this option will allow the server to use the Carry Out function-a new function designed to do carry outs. A carry out is an order that is taken by phone from the employee, just like a normal delivery, but that is picked up at the restaurant by the customer instead of being delivered to the customer's home.

In order to enable that function, you must create a Carry out Configuration like a basic delivery configuration, but you must also select the Pick up mode option under P.O.S. Control / Employees / Configuration / Delivery. When enabled, this option allows to obtain a CARRY OUT function, therefore, all the carry out orders will not appear in the dispatch screen. You will need to create 2 functions for employees taking telephone orders. One is called DELIVERY, for orders to be delivered, and the other one is CARRY OUT for customers that will pick up their orders. For DELIVERY, use the delivery configuration that has no Pick up mode option enabled, and for CARRY OUT use the one that does have the Pick up mode option enabled.

1. From the server ID screen, enter your server code then press ENTER; this will give you access to a selection screen.

2. Touch the CARRY OUT button to make the customer information screen appear.

3. Enter the customer information then touch ORDER.

4. Place your order and hit the SEND button. This way, the order will not be sent to the drivers' dispatch screen.

Use Print Dispatcher

Enable this option to display the print dispatcher screen by default to driver managers when accessing the dispatch function. A button allows switching between the Print Dispatch and the Driver Dispatch screens. This function can be enabled or disabled through the managers' Special Menu.

External Zone Configuration

Enable this option to allow these Employees to modify the Additional Delays and Statuses of an External Order System zones from the Points Of Sales.

Discount

Select the discounts the employee can apply on the customer check. Only a manager or a head server can apply the non-selected discounts for this employee.

Media

Payment

Select the payments you want to grant to employees.

Event Manager

Enable this option to allow employees to use the Event Manager functionality.

Add Depot

Enable this option to allow employees to apply a deposit towards an event.

Remove Depot

Enable this option to allow employees to cancel or refund a deposit previously made for an event.

Start Event

Enable this option to allow employees to start an event.

Message Center

You can schedule internal communications to make sure that employees get important messages pertaining to the restaurant's operations. The workstation displays the message the first time the employee accesses the order, punch clock, and/or reading screen.

Title

Short description of message content.

Date

Date when to start displaying the message.

Completed On

Date when everyone targeted by the message has read it.

Message Overview

To

Employees who will receive the message.

Event

Functions that will display the message.

Message

Actual message text to display.

Message Editor

Title

Enter a short description of the message content.

Activated

Select the date when to start displaying the message.

To

Click this button to select employees who will receive the message.

Event

Sign In

Enable to display the message the first time the Employee accesses the order screen.

Reading

Enable to display the message the first time the Employee accesses the reading screen.

Punch

Enable to display the message the first time the Employee access the punch clock screen.

Message

Add Schedule to the Message

Enable to display the employee's schedule along with the message.

Continuous

Enable this option to display this messages every time an employee signs in, punches in, or prints a reading.

Once Per Day

Enable this option so that the message is displayed only once per day, the first time the employee logs on to a POS workstation.

Call External Command

Enable this option to call an external executable program instead of displaying a message.

Command

This field becomes available only if the Call External Command option is enabled. Type the path to the executable file, or click the (...) button to browse for it.

Arguments

Type any command line arguments that may be required when the external command is executed.

Message

Enter the actual text of the message to display.

Recipient(s)

List

Click the type of List to choose from, and double click on a choice within the list to add it to the users' list on the right. The four available list types are:

Employee Point of Sale

Double-click on an individual employee from the POS Control module.

Employee Time and Attendance

Double-click on an individual employee from the Time & Attendance module.

Function Point of Sale

Double-click on an employee Configuration from the POS Control module.

Task Time and Attendance

Double-click on an employee Task from the Time & Attendance module.

Users

Chosen list type.

Recipients

Selected choices within the list type.

Message/Employee(s)

Users

Individual employee from the POS Control or Time & Attendance module.

Date

Date when the individual employee has read the message.

Item Setup

Regular:

Type in a description (up to 20 characters) of the actual menu item, such as cheeseburger or chocolate shake. The workstation prints the item description on guest checks, shared printers and displays on the order screen.

Alternate:

Type an alternate description (up to 20 characters), perhaps abbreviated for the menu item you entered in the previous " Regular " field. For example, cheeseburger could be abbreviated to ChzBurg. The abbreviated description may be displayed on the order screen, and may print on checks or remote printouts. These options are enabled in the POS Control/Menu/Options section.

Function

Function:

Left click the Drop-down arrow to view a list of functions. Select the appropriate function. A description of each function follows

Free:

Sales item with no price. This item is not printed on the guest check. Example: Included items such as a free beverage.

Free on Check:

Same as a Free item but printed on the guest check.

Modifiers:

Set an item as a modifier and/or condiment. The system prints a modifier on the kitchen coupon preceded by the revenue item, which it is modifying. The system does not print the modifier on the guest check unless there is a charge associated with it. Modifiers are usually free but may be priced. The most common modifier items describe how a customer wants an item cooked such as a rare or medium rare or to specify an accompanying vegetable or dressing.

Point:

Free frequent diner Points Item, available when the Points Mode option is enabled in Server Control / View / Options / Frequent Diner.

Price Rolled Up:

Use to set an item as a priced modifier. On the guest check the price of this item is automatically included in the price of the main item.

Example: Whisky with soda. If you apply Price Rolled Up function to soda, its price will be included in the price of whisky.

Revenue:

Sales item which generates cash flow.

Scale:

Set an item to scale if you are using the scale option. This tells the workstation to wait for a weight and the price of the item will be calculated according to the weight of the item.

Time:

Sales item sold by the minute.

Division:

Press Drop-down to select the appropriate division.

CVM Color:

Enable the item color for kitchen video monitor (KVM). For standard color, select Use Default, otherwise select another color (Color #8 Color #12 always for special use).

Item Class:

Press Drop-down to select the appropriate item class.

Main combo item:

Enable this option to make this sales item available to the Combo Meal's Item drop-down list.

Open Description:

Enable this option define a sales item as an Open Description item. The employees must type in a description every time they select that item. This description will show on the Order Screen when you order and when you come back to the table later, as well as when performing a Check Inquiry.

Open Price:

Enable this option define a sales item as an Open Price item. The employees must key in a price every time they select that item.

Options

In Report

If you enable this option, the Back-Office compiles sales statistics for this item and it will be included in the " Sales Item Report ". Otherwise, the Back-Office does not compile sales statistics for this item.

Available

If you enable this option, the item is available for ordering. Otherwise, the item is not available for ordering. If disabled, an item is temporarily out of stock.

Evaluation Sheet

This field is used to overwrite the Evaluation Sheet. If this option is enabled, an evaluation sheet will be print each time this item is ordered no matter which percentage is set up in the Configuration Evaluation Sheet. This can be useful when you want to get some feedback on a new product. Otherwise, the percentage programmed will prevail.

Others

Tare / Volume Modifier

Tare: Enter the weight of the container that will be deducted from the scale item.

Volume Modifier: Enter the ratio used to modify the main item's price when setting the item's Function as Price Rolled Up, for liquor control. That value can be smaller or greater than 100%.

CVM Item Count

Enter the Item Count to be sent to a Posera CVM TCP/IP or TCP/IP CE kitchen monitor.

No. Meals

Type in how many meals this item represents to count the number of meals sold. Each time a customer orders the item, the Back-Office increases the number of meals. For example, 0 for a coffee, 1 for a steak, or 2 for a large pizza.

Display Priority

This field is used if you choose By Priority in the Sort Type field of P.O.S. Control / Screens / Variable List Setup and/or P.O.S. Control / Revenue Center / Item Class. This is useful to group similar items within a broader list. For example, in a dessert list, you can group pies, cakes, donuts, ice cream and others by assigning different priorities to these items according to the different dessert types.

Portion Count

Enter the number of portions yielded by an item that can be ordered either as a whole or by portions, such as a bottle of wine which can be ordered whole or by the glass.

Screen Access Setup

Screen Access Setup is used to determine which POS employees have access to which preferential screens depending on their functions. The Screen Access Setup tool allows access to preferential screens to be configured individually for each Revenue Center and Mode combination.

Description

Type in a meaningful description for this screen access configuration. This field supports up to 20 characters. Since Screen Access Configurations will be assigned to employees, it is good practice (but not mandatory) to name each Screen Access Configurations in such a way that they can be easily related to the employee job function they are intended to. For example, the Screen Access Configuration intended for Bartenders could be named “A.Bartenders”.

Floor Plan

Select the floor plan to be associated with this screen access. Select the Default option to let the POS workstation decide which floor plan to use.

Access to Revenue Center

All the Revenue Centers are listed on the left-hand side of the window. Screen access needs to be configured for each individual Revenue Center. Click on a revenue center to configure screen access for it.

Default Mode

Select the default mode to be used with this screen access configuration. Select the Regular option to let the POS workstation decide what the default mode should be.

Show Selection

Enable this option to make the selected Revenue Center available with this Screen Access configuration.

Modes

This area lists available modes for the selected Revenue Center. Click on a mode to configure its screen access.

Default

Select the default preferential screen to be used with the selected mode in this screen access configuration. This is the first screen that the employees will see after they login to the POS workstation.

Preferential Screens

This list provides individual checkboxes for each preferential screen. Tick every screen which should be accessible from this Screen Access configuration. A ticked box means that the employee will have access to that preferential screen in the selected revenue center and mode.

Select All

Click this button to enable all preferential screens in that mode.

Clear All

Click this button to disable all preferential screens in that mode.

Copy To

Click this button to open a window to choose multiple target modes to copy preferential screen accesses.

Copy To All

Click this button to copy the current preferential screen accesses to all modes.

Previous

Click this button to move up to the previous mode in the list.

Next

Click this button to move down to the next mode in the list.

The Log option allows to start and view operations traces about Maitre'D Main Module.

Log Level

Three different Log level are available: Standard, Detail and Debug.

This option is for troubleshooting purposes and should only be used with the supervision of a certified Maitre'D specialist.

Use the View button to access to log file.

Overview

The Point of Sale Control module, available from the Maitre'D Back-Office Desktop, allows users to configure all point of sale workstations, sales items, employees, media types, revenue center, screens and reports. To access this module, click on the Point of Sale Control icon from the Main Back-Office window or from any other module.

After clicking the Point of Sale Control icon, the Point of Sale Control application will launch and the module's window will appear.

Save Checks to Disk

This option allows to copy a portion of archived guest checks to a removable storage media.

The Maitre'D Back-Office saves and archives all guest checks from the very first day of operation, and these archives are kept indefinitely. On a default installation, the archive files are saved in C:\POSERA\MaitreD\DATA. Ideally, archive files should be backed-up to a removable storage media on a daily basis, and the removable storage media should be stored in a safe place, outside of the restaurant's premises.

Date

Select the start date from which guest checks should be saved. Maitre'D will save all the guest checks from the selected date up until the last closed day.

Archive

Click this button to start the check archiving process.

Inquiry by Check

This function is used to recall checks and view essential information about them. Information available includes whether the check is closed or still open, sales, service, tax, tips and gratuity amounts, media types used, etc. Any printed check can be recalled, for as long as the archive exists in the Maitre'D installation folder.

Check Info Area

In addition to the information described below, this area also indicates if a check is currently open or if was re-opened. This information will appear in large watermark letters across the whole section.

Table Number

This field displays the table number that was used for this check.

Server Number

This field displays the server number of the employee responsible for this check. This number corresponds to the Employee Number found in Point of Sale Control / Employees / Employees.

Number of Customers

This field displays the number of customers recorded on the check.

Number of Prints

This field displays the number of times the check was printed.

Revenue Center

This field displays the name of the revenue center used for this check.

Date

This field indicates the calendar date at which the check was started

Order Time

This field indicates the time at which the ordering process started for the selected check.

Check Time

This field indicates the time at which the check was printed for the last time.

Tax Info Area

Description

This column displays the names of all the taxes that were applied to the check.

Taxable

This column displays the amount of taxable sales for each tax on the check

Taxes

This column displays the amount of each tax.

Financial Info Area

Description

This column displays the description of all the payments used to settle the check as well as any special charges, such as service and gratuity. The total sales amount and any non-taxable sales amount are also indicated.

Amount

This column displays amounts corresponding to each of the elements described above.

Invoice Copy Area

The right-hand side of the inquiry by check window displays the check as it was printed, with the addition of payment information if the check is currently closed. The words "Invoice Copy" appear as a watermark across the window.

Current day only

Enable this option to limit the search to current day checks only. Checks from previous days will remain hidden until this option is disabled.

Navigation buttons

First Check

Click this button to go directly to the first (oldest) available check recorded in the system.

Previous Check

Click this button to go to the previous check.

Check Number Field

If the full check number is known, type it in this field to display it without using the navigation keys.

Next Check

Click this button to go to the next check.

Last Check

Click this button to go directly to the last (newest) available check recorded in the system.

Print

Click this button to print the check at the default printer.

Close

Click this button to exit the Inquiry by Check window and return to the Point of Sale Control module.

Daily Deposit

The Daily Deposit tool is used to register the total cash deposit for a given fiscal day. After all the employees have counted their drawers and floats and have made their employee deposits at the POS, the manager can count and add all deposits and record the total amount for reporting purposes and to ensure that the cash deposited balances with daily cash sales.

Date

Select a date for which to do the daily deposit.

Amount

Enter the amount of the cash deposit.

Configuration Export

Use this function to export Sales Items in an XML format for a third party application. For example, use this when creating or updating the database of kiosks or websites used to place orders through the internet.

Import Frequent Diner Customers

Maitre'D can read a frequent diner customer information file in XML format. This is useful when opening a new local site and copying the customer base, but the points will not be shared across the chain of restaurants automatically. Each location will count money spent and points earned individually.

Import Frequent Diner Customers

Select this function to read the Customer list from the file of another location.

Export Frequent Diner Customers

Maitre'D can write a frequent diner customer information file in XML format. This is useful when opening a new local site and copying the customer base, but the points will not be shared across the chain of restaurants automatically. Each location will count money spent and points earned individually.

Export Frequent Diner Customers

Select this function to write a new Customer list, ready to be sent to the new location.

Printer Setup

This option is driven by the Windows ® operating system. This option allows to select the printer and parameters to be used to print reports.

Log

The Log option allows to start and view operation traces about the Point of Sale Control Module.

Log Level

Three different Log levels are available: Standard, Detail, and Debug. This option is for trouble-shooting purposes and should only be used under the supervision of a Maitre'D reseller.

View

Use the View key to access a log file.

The Point of Sale Control module, available from the Maitre'D Back-Office Desktop, allows users to configure all point of sale workstations, sales items, employees, media types, revenue center, screens and reports. To access this module, click on the Point of Sale Control icon from the Main Back-Office window or from any other module.

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Employee Overview

Up to 900 employee records can be created in the Maitre'D system. Each employee can use personalized language and function settings. The various options and settings configured in each employee record will determine how the workstation behaves when the employee logs on to any workstation in the restaurant. If the Time & Attendance module is in use, the employee records from Point of Sale Control can also be linked to the employee file in the Time & Attendance module in order to keep track of punches, overtime, wages, etc.

Each employee record can use up to 5 different functions, such as regular server, bartender, delivery driver, manager, etc. This features provides flexibility by allowing employees to work in different areas of the establishment without having to remember multiple employee numbers or having to carry multiple employee cards.

Employees Setup

Selecting the Employees option from the Employees menu brings up the list of Point of Sale Employee records. 900 employee records are available for use. On a new system, all employee records are given a generic name such as Employee Point of Sale #NNN, where "NNN" is the employee record number. This number corresponds to the number the employee has to type in to logon to the point of sale workstation.

From the employee records list, select an existing employee record and click the Modify button to change the properties of that employee record.

Click the Print button to generate the Employees Detailed List report. This report is also available from the Report Center module.

Employee Setup

To configure a new employee, first select an unused employee record from the list and click the Modify button. This will bring up the employee setup window.

Name

Type in the name of the employee. The name prints on each check and on all reports

Password

A password is required to give the employee access to the tables and offers him/her added protection as he/she logs on to the workstation. The password can comprise as many as five digits.

Special Password

Same as Password except that it is used for specific functions, such as reading, closing of the day, table void, etc., that are done at the workstation by the employee.

Employee

If the Time & Attendance module is available, select the employee file name that will be linked to this employee.

POS Operation

Drawer

Each time a check is closed, the chosen drawer will open. Select the drawer that should be opened for this employee. You can have up to two different drawers per workstation. If you do not have a drawer connected to your workstation, select Not Available.

Tips Declaration

Choose the moment the employee declares cash tips. Below are explanations of the options:

Prior to S.F.R.: Before running the employee's financial report.

Before Punch Out: Before the employee clocks out.

Anytime: Whenever the employee selects the TIP DECLARATION key.(This key is under the FUNCTION key on the workstation).

Not Available: Tip declaration cannot be used.

Workstation

Select the Point of Sales this employee is allowed to work on. Choose ALL for all workstations.

Option

Punch

Enable this option if the Time & Attendance module is in use, to force the employee to punch in before using the Point of Sales.

Training

Enable this option to set the employee in Training Mode. Transactions done in training mode will not affect your sales figures, and EFT media types such as integrated credit cards, gift cards and Receivables are not available to employees in training mode. If required, back-office reports like the Summary of Servers have filters that allows training sales to be reviewed. Make sure that this option is disabled for all regular employees.

Main Language

Enable this option to display messages in the main language of the workstation for this employee. If it is disabled, the messages will be displayed in the secondary language, according to the preference of the employee.

Automatic Release

Enable this option to automatically release a table once all the checks on this table are printed.

Client's Name

Enable this option to display the CLIENT button to this employee at the bottom left of the workstation screen after entering the server number.

This button allows the employee to open a table using the client's name instead of using a table number. This feature is especially useful for a Bartender to start a running bill.

Modify Check Amount

Enable this option to allow the employee to apply a "Pre-auth Capture" to a check closed by a credit card authorization transaction. This is necessary to close the check to an amount that is different from the pre-authorized amount, and also to add tips to the charged amount.

Release Table

Enable this option to allow the employee to release a table and then close the check later. Once the table is released, other employees can use that table number. If this option is disabled, the server can only release a table by settling the check.

Close Button

Enable this option to display the CLOSE button to this employee at the bottom left of the workstation screen after entering the server number. This button will display the list of open and printed checks of this employee. The server can access any of those checks by touching its button. If this option is disabled, the close key is only available from the Order entry screen.

Bar Interface

Section

Set the section where this employee's transaction will be reported. Each order by this employee will be reported in the programmed section, regardless on which workstation the order is placed.

Key

If you're using an Azbar system, you can set up the employee key number that the employee will use in that system, so that when the employee pours a drink from the Bar unit, the Azbar system will be able to send the employee key number used to the Back-Office. When the employee orders a drink in Maitre'D, the key number programmed in Azbar will be used to track the number of orders and pours.

Operator

Enable this option to allow the employee to pour drinks.

Report

Open Tables

If you enable this option, the server can print their financial report even though he/she has open tables or checks. A list of all the open tables or checks will print at the end of the report. Otherwise, the server will have to close all open tables or checks before printing the report.

Item Report

When this option is enabled, items sold by an employee will be compiled in the daily sales report. If the option is disabled however, the item sold by the employee will not be compiled (Item by server report).

Sales Unit Report

When this option is enabled, the sales unit (counter) will appear in the daily sales report of a given employee. If this option is disabled however, the sales unit (counter) will not appear in the daily sales report of the employee (Sales units by server report).

Bar Interface Report

When this option is enabled, the bar interface report becomes available to the server. This report will give you the difference between poured and sold quantities.

Function 1 to 5

Key

Type in the key description that you want your employee to see after entering their POS employee number. For example, TABLE # for a table service employee.

Function

There are 12 employee functions available, and each employee can have a maximum of five functions. A short description of each function follows.

Day Off:

Indicates an employee's day off .The employee does not have access to POS.

Server:

This employee function is used for a "Regular Server" in a table service restaurant. Open, Send, Print and Close checks.

Bar Server:

This employee function performs similar to regular servers; however, this employee cannot open/assign tables. The "Bar Server" employee function permits access to the Cash Bar operations. This type of configuration may be used for employees who are taking orders on the floor and picking up their orders at the bar.

Bar Tender:

This employee function performs similar to regular servers. In addition, the "Bartender" employee function permits access to the Cash Bar operations. This type of configuration may be used for employees who work behind the bar in a nightclub.

Manager:

This employee function is designed to facilitate customer service and restaurant management; however, it does not allow the user to open new tables. The "Manager" employee function may be used to perform global sales and employee report readings, voids, collect employee deposits, reprogram the touch screen, change prices, etc. Access to the special menu (FUNCTION) is programmed in the employee configuration. Removing the check mark in the individual functions will restrict access to various manager functions; however, you must assign the Manager function to at least one employee.

Head Server:

This function works like a regular server function but it can also give access to other server's tables.

Delivery:

This employee function is used for taking delivery orders using the telephone number and requires an AT keyboard. If the customer is on file, the system prints the check with complete file information. If the customer is not on file, the system requests billing information. The system verifies if the address is in a delivery zone.

Fast Food:

Enters multiple orders without re-entering the employee number and settles guest checks immediately. The system returns to order entry mode automatically. Checks are programmed to print by request only using the Print Last Check feature. Works in table #0 and remains in table #0 with the same server number.

Delivery Driver:

Close delivery orders. You may use this function with the Driver Delivery option.

Cashier:

This employee function is used in a restaurant that uses central cashier /cashier banking. The "Cashier" employee function is used to close checks printed by the server w/cashier by entering the last four digits of the guest check. This employee may select or change form of payments, reorders item on same check and discounts sale items.

Order:

Settle checks immediately (table #0) or opens regular tables. The system returns to order entry mode automatically and remains in table #0.

Hostess:

This function allows to enter a server's number of buffets when using the Control Buffet option, or to manage the waiting list when using the Floor Management module.

Configuration

Select the appropriate configuration for this employee.

Access

Select the appropriate Access for the employee.

Default

Select the Default Revenue Center for this employee. To assign another function to this employee, select the Function-2 branch and repeat the previous setup.

Screen Layout

Select the appropriate screen layout for this employee.

Employee Link

Employee Time and Attendance Screen

This section displays information about the employee's Time & Attendance file. You can modify any of those fields and the Time & Attendance files will be updated. For more information on these fields, please refer in the Time & Attendance manual.

Employee

Enter Employee number.

Name:

Enter the employee's Name.

Adress1 Address 2 Address 3

Enter the employee's full address in the 3 lines provided. (number, street name, City, State/Province, Zip/Postal Code)

Area Code

Enter the three digits Area Code of the employee's phone number.

Phone

Enter the employee's phone number.

Employee Setup

Password

Enter the employee's Password.

Security

Enter the Security level the employee will have.

Payroll Code

Enter the employee's Payroll Code.

Language

Select the employee's preferred Language.

Supervisor

If this option is enabled, the employee has access to the following functions on the touch screen workstation: Employees on the Clock, Time Clock Adjustments, Turn Time Clock Off. For more information on these functions, refer to the Touch screen Workstation User Guide. Usually, only management personnel have the SUPERVISOR function.

No Punch Edit

Enable this option to prevent an employee with the above Supervisor option enabled to edit punches from the workstation.

Time Card Access

Select this option for the employee to be able to print his time card from the workstation.

Borrowed

If the employee is borrowed from another site of the chain of restaurant, check this field.

Items Setup List

The Items Setup selection list is divided into a Tree & Branches layout.

Enable a sales item's root to open up the item's main setup.

Enable a sales item's branch to open up the item's configuration by revenue center & mode.

Sort

You can sort sales items based on the Item Description, PLU, Division or Function columns.

Search

You can search for sales items by Item Description, PLU, Division, Function, Revenue Center and Mode.

Group By

You can group the display of sales items, so that they are easier to locate, based on the Items Description, Division or Function

Filter

You can filter the display of sales items to only a portion of all available items, based on the Revenue Center, Division and/or Function.

This button allows to modify information on a Sales Item's record. Select a sales item's Root and click on the MODIFY button to modify an item's main setup. Select a sales item's Branch and click on the MODIFY button to modify an item's configuration by revenue center & mode. The record will display and you will be allowed to change any field.

This button allows to setup a new Sales Item.

This button allows to delete a Sales Item's record. Select a sales item's Root and click on the REMOVE button to remove the whole item. Select a sales item's Branch and click on the REMOVE button to remove this item's configuration by revenue center & mode. A warning message will prompt you for a confirmation to delete that record. Click on YES to delete this record.

This button allows to duplicate an Item's record. Select a sales item's Root and click on the DUPLICATE button to create a copy of that source item to a new sales item. The resulting item will have the same prices in all existing revenue centers and modes, and the same name, except for the characters _2 added at the end. You can then rename that new item, and adjust its prices if need be. This is useful, for example, to create all appetizers one after the other, after setting up your first appetizer.

Temporary Withdrawal

The Temporary Withdrawal is used for an External Orders System (EOS) in addition to the POS.

Withdraw by Inventory Item

Choose this option to remove sales items according to the availability of ingredients contained in their recipes.

Choose the revenue centers and modes for which the sales items will be withdrawn.

Select the ingredients whose associated sales items have to be temporarily withdrawn. A system of filters and sorting allows choosing items easily. The same logic as the sales items setup screen applies. Multiple selections can be applied at once. The wizard displays a confirmation screen with the list of sales items that will be temporarily withdrawn. You can modify the list by clicking the checkmark in the Withdraw column.

Withdraw by Sales Items

Choose this option to remove sales items directly. Choose the revenue centers and modes for which the sales items will be withdrawn.

Select the sales items to be temporarily withdrawn. The wizard displays a confirmation screen with the list of sales items that will be temporarily withdrawn. The displayed configurations are those of the chosen revenue centers and modes.

Reactivate Sales Items

Choose this option to make some sales items available again. Choose the revenue centers and modes for which the sales items will become available.

Availability

This option allows to reset all items that were not available. When you choose this option, the system goes through all sales items for all revenue centers and makes them available.

Cost

Price and Cost

You can check your selling price or costing for each mode of your revenue center. If you enter a selling price in the format XX.XX in the "Price" field, the computer will update automatically the "% Cost" field. If you enter a two digits number in the "% Cost" field, the computer will calculate a selling price so that your cost is the percentage that you want.

Revenue Center

This field displays the revenue center's description.

Mode

This field displays the mode's description.

Price

This field displays the price of the item for each mode.

Cost

This field displays, for each mode, the cost calculated based on the item recipe as well as on the inventory setting included in each sales item.

% Cost

This field displays the cost percentage calculated based on the item cost versus the item price for each mode.

Profit

This field displays the difference between the item cost and item price for each mode.

Special Mode

If you have a special mode, like Happy Hour, input the ratios so that the system knows by how much it will have to decrease the inventory.

Example: For regular portion, enter 1.

For half the normal portion, enter 0.5.

For twice the normal portion, enter 2.

Surcharge

Enter in this field the amount to add to a Combo price when upsizing a modifier component.

Extra Points

Enter in this field bonus points to add to the Frequent Diner guest regardless of promotion rules.

Point Value

Enter the number of points earned required to get this frequent diner Points Item for free, if the Points Mode option is enabled in Server Control / View / Options / Frequent Diner.

Option

Available

Enable this option to make this item available in that particular Revenue Center and Mode.

Temporary Withdrawal

Enable this option to make this item temporarily unavailable for sale from the External Order System (EOS) and the Points Of Sales. When the Temporary Withdrawal status of an item is modified, au update of the information on this item is sent to the EOS in real-time. All Temporary Withdrawal will be made available again for the next fiscal day if the Reactivate Temp. Withdrawn Items at the EOD option is enabled in P.O.S. Control / View / Option / Configuration / Option

Remote Display Only

This option allows to display items to the Remote Order Confirmation Screen (AccuView) screen without having to print them to the KVM monitor.

Exclude From Savings

Enable this option to exclude this item configuration from the savings calculation that can be configured for each Revenue Center.

Included Item

Enable from the list of free items the one that is included when this sales item is ordered.

Weight

Represents the maximum weight of the Weighted Modifier. If it is greater then the Free option set in the Screen/ Weighted modifier, the modifier's price will no longer be zero. The default value is 1.

Printing

Printout #1 to #9

Enable the shared printer where you want this item to print. You may send the order to five different printers at the same time.

Enlarged

If this option is enabled, this item's description will be printed in bold character at the Printout#1 to Printout #9.

In Red

Enable this option in Printout#1 to Printout #9 to print items other then modifiers in red characters as well. For example, this is useful for items with the Free function, but used as modifiers.

Priority

This field is used to prioritize the order in which items print out, so that it follows the specific order in which the cooks prepare them. For example, even if a server enters the modifiers for a pizza as: Mushrooms, Cheese, Pepperoni and Light sauce, the system could print them as: Light sauce, Pepperoni, Mushrooms and Cheese. Items with 0 have the lowest priority, and will print after all other items.

Modifier

Enable this to use regular modifiers to obtain the modifier lists for a given sales item. Use these fields to cause 1 or 2 specific modifiers screen to appear when a server orders a certain sales item. For example, if a server orders a steak, a screen will appear on the touchscreen offering the choice of temperature for the steak, followed by a second screen offering a choice for starches.

Modifier #1, Modifier #2

From the drop-down menu, select the variable list of modifiers you want to link to the sales item.

Weight Modifier

Enable this to use the weight modifier to obtain the modifier lists for a sales item. Use the Weighted Modifier option instead of Regular Modifier for advanced flexibility. Here is an example of how you might use the weighted modifier. Suppose that there is a choice of 2 free condiments out of 3 available with a Pizza:

Pepperoni, worth $1.00, has a weight of 1.

Green pepper, worth $1.00, has a weight of 1.

Shrimp, worth $2.00, has a weight of 2 because it is worth twice as much as the other two condiments.

In this situation, 1 shrimp has the same value as 1 pepperoni + 1 green pepper, therefore, the customer has a choice between pepperoni and green pepper or shrimp only. If he wants more, he has to pay extra. As you can see, the weighted modifier allows to compare food items that have different values and to mix and match them accordingly.

Weight. Mod.

Click on the drop-down arrow to select the weighted modifier if you want it to be linked to this sales item.

Level Modifiers

Level Mod

Enable the level modifier you want to use. A level modifier is used for example when you are creating sales items such as pizzas, and the items that you will select could have different prices depending on the quantity selected. EX: A basic pizza will go for 9.95 $ with a choice of 3 toppings. Toppings 4 and 5 will go for 2.00 $ whatever you select 4 or 5 toppings, and topping 6 and 7 will go for 1.50 $ each. 1) You will need to program your basic pizza 2) You will need to program a weight modifier for those toppings 3) You will need to create a Level modifier for this pizza. In your basic pizza item you will select your pizza weight modifier, and your pizza level modifier. The pizza level modifier will be programmed such as: Select the Use price fields 1 to 7 Price #1: 0.00 $ Price #2: 0.00 $ Price #3: 0.00 $ Price #4: 2.00 $ Price #5: 0.00 $ Price #6: 1.50 $ Price #7: 1.50 $

PLU

The PLU option found in the Revenue Center menu allows to group sales items together for reporting purposes. You can also use the PLU option to assign a number other than the sales item number used by Maitre'D. This option is useful when the head office system already uses PLU's for reporting and that those don't necessarily match your own database numbers.

PLU

Type in the code that will be used to access the PLU. There is no limit on the quantity of PLU's that you can create.

Description

Enter a full description for the PLU. The description can have a maximum of 20 characters. Once your PLU's are created you will then need to link them to your sales items. To do so, select the Revenue Center / Items Setup / Links screen. In the PLU list, select PLU name for this sales item.

Used for Bar Interface

If your system is linked to a Berg Infinity ® or Azbar ® liquor control system, you must select this option and create PLU's that will match the PLU numbers of those systems.

Ignore Balance Bar Interface

Enable this option to exclude this PLU when balancing the bar interface.

Ignore North American Protocol

Enable this option to override the North American protocol for this PLU, allowing the related item to be poured from the bar dispenser without being ordered first.

Use PLU List

With the Berg interface, this option allows to include a recipe for this cocktail. The recipe is defined in Server Control / View / Option / Bar / Cocktail Recipe.

Default Price

If you are linked with an Azbar ® liquor control system, you can enter the default price of this PLU in order to get a variance report.

Included Items

The Included Items option allows to create and edit lists for free items that are included with each sales item that is ordered. The included items do not display on the order screen when you select the sales item, but they will be printed on the shared printer. An example of the use of an Included Item can be when ordering spaghetti. You do not want your chef to forget to place garlic bread on the customer plate.

Description

Type in the description for the included item list. This description is used in the Items Setup option from

1 to 10

Enable the sales item you want to order as the included items in this list. The sales item's number displays after the sales item's name. Once you have created all your Included Items, you will need to link them to the appropriate sales items. To do so, select Items Setup option from the Point of Sale Control / Revenue Center / Sales Item / Items Setup Links screen. At the " Included Item " field, press Dropdown to view the Included Items list and select the one that you need.

Sales Units

You can use the Sales Units option in three different ways.

As a feature to keep a count of items used. The count of items used is reset to 0 at each End of Day. This function is not capable of reporting starting inventory, just items used.

As a Permanent meter for bar employees.

As a countdown meter that will decrease each time an item is ordered.

Description

Enter a meaningful description for the Sales Unit.

Item

Select the item to be used with this Sale Unit. To keep track of items used instead, leave this field to Undefined.

Permanent Meter

Enter the starting value of the permanent meter. This is mostly used with countdown meters. If used to track the number of items used, leave this field at 0.

Countdown

Enable this option to use this sales unit as a countdown meter. The meter will count down from the value set in the Permanent Meter field, above.

Multiple

Enable this option to allow linking the same Countdown meter to many sales items.

Examples

Permanent meter (This option only works with Table #0 employees.)

The Permanent Meter option is used for bar employees that don't want to enter the sale every time every time they sell an item. If you use the Permanent Meter, bar employees can enter the value of meter they use at the end of their shift and make meter adjustments. The workstation will calculate then the employee's sales totals.

Description

Type in a meaningful description, for example, "Draft Beer Meter".

Item

Select the Sales Item that will be used with this Sales Unit.

Permanent Meter

Enter the starting value of your permanent meters. For example, it could be the draft beer meter.

Countdown

Leave disabled. Each time the Sales Item will be ordered, the Sales Unit meter will be increased by the quantity ordered.

Multiple

Leave disabled.

Countdown meter

You could use the Sales Units to act as a Countdown meter for your Daily Special. If you are making 50 lasagnas for your lunch, you could create a Sales Unit Lasagna .The Permanent Meter field will be set to 50 and Countdown will be selected. You will see a number beside the Lasagna item on the touchscreen. Each time the server will order lasagna, this number will decrease and at the count of 0 it will be automatically unavailable.

Description

Type in a meaningful description, for example, "Lunch Lasagna Special".

Item

Select the Sales Item that will be used with this Sales Unit.

Permanent Meter

Enter the starting value of your countdown meter. For example, if you have 20 daily specials, enter 20.

Countdown

Enable this option. Each time the Sales Item will be ordered, the Sales Units meter will be decreased by the quantity ordered.

Multiple

Leave disabled.

Keep count of items used

If you want to keep count of eggs usage for example, you could create a Sales Unit called Egg. Then you would link this Sales Unit to every Sales Items using Eggs. For an omelet, you can enter four times the Sales unit Egg so each time you sell an omelet, the Sales Unit Egg will be increased by four.

Description

Type in a meaningful description, for example, "Eggs Used".

Item

Select "Undefined"

Permanent Meter

Enter the starting value of your countdown meter. To keep track of items used, this should normally be 0.

Countdown

Disable this option. Each time a Sales Item linked to this sales unit is sold, the counter will increase.

Multiple

Enable this option in order to link multiple sales items to this sales unit.

Divisions Category

Each division is associated with one out of 30 possible categories of broader report purposes. For example, food and liquor are common categories.

To create or edit a category name, select the category number. The Category screen displays.

Description

Each division is grouped under a sales reporting category. You may define a maximum of 30 categories, and print sales reports by category. The categories you create with this option are used in the Division option's "Category" field.

Percent

If the waiter is given a certain percentage of his sales to another employee, for example the barman, enter here the percentage. You do not need to enter the "." character. For 5 %, type 5.

Printed on the check

Enable this option to include a summary by division categories on the guest check. As well, within the Invoice branch of Point of Sale Control / Employee / Configuration, the Division Category On Check option must be enabled.

Pop and Snack Category

Enable this option for items on which the Regular tax always applies in areas where a Basic Meal tax exemption is available.

Pop and Snack Eligible

Enable this option for all Division Categories that are eligible to a meal tax exemption.

Ratio Report

This option allows to define ratios. Ratios are used to link divisions to inventory categories providing theoretical analysis (comparing theoretical cost, actual cost and average cost). Examples of ratios are food and liquor. Your food sales divisions could be linked to your food inventory categories. The ratios are only used with the Inventory System.

Description

Type in a name for this ratio.

Subtract Discount

If you enable this option the discount totals are subtracted from the division total when issuing the Ratios report. You need the Inventory System to use this report.

Special Menu

The Special Menu function allows offering pre-defined groups of sales items at a special price in a Table Side fine dinning restaurant, similarly to combos that can be offered in fast-food restaurants. Special Menus validation also uses a logic similar to but more powerful then mandatory divisions. For example, you can buy separately a salad at $ 5.25 and a chicken breast at $ 9.75, or if order these together under a special Easter lunch menu get these for $ 12.95.

Description

The Special Menu Lists are used to group Special Menu Settings for reporting purposes. Enter a type of Special Menu Setting.

Special Menu Settings

Special Menu Settings are used as validation tables for specials.

Special Menu

Select a type from the Special Menu List.

Description

Enter a name for that special menu.

Item

Select the sale item that represents the special menu. This item will be printed as the main item with the special menu price and all included components for this special menu will be printed under as free items.

Modify

Click this button to setup each component choice.

Division

Select the division of the free Control Item for this part of the meal. If you forgot to order a priced Special Menu, but only ordered an free Control Item from this division, you will have to select a special menu before you can print the check.

-or-

Item Class

Select the item class of the free Control Item for this part of the meal. If you forgot to order a priced Special Menu, but only ordered an free Control Item from this item class, you will have to select a special menu before you can print the check.

Quantity

Set this field to 1, unless you want to offer multiple components of the same type, such as cheese selections on a tasting menu.

Command

Select if the free Control Item is detected by Item, Item Class or Variable List.

Usage

Select the free Control Item, Item Class or Variable List that call sales items as free weight modifier for this part of the meal. If you forgot to order this free Control Item, but chose a priced Special Menu item that includes this Control Item, you will have to select this control item and a free sales items that it calls as weight modifiers before printing the check. Inversely, if this free Control Item is ordered, but no special menu that contains it is present, you will have to choose a special menu.

Buffet

This option is used in family dining establishments where buffets are common. Employees whose function is Hostess do the control of the buffets.

This option works only if the Point of Sale Control / View / Options / Table Assignment option is disabled. The Hostess is able at any time to view the number of buffets served, currently being served etc. The number of buffets assigned by the Hostess will be indicated in the financial report of the server. This report will also indicate the number of buffets ordered by the server and the difference if there is any.

Buffet 1 to 10

Type in the Buffet description.

Item Class

An Item Class allows to group sales items together on a same button of a preferential screen without necessarily having to use a variable list. Item Classes could correspond to subsections of your printed menu.

Description

Enter the item class name. These descriptions should reflect your printed menu. For example: Pizza, Pasta, Grill and Seafood.

Sort Type You can apply different Sort Types to group similar items within a broader list:

Alphabetical Order: uses the Regular Description field of Point of Sale Control / Revenue Center / Items Setup / Item.

By External Code: uses the External Code field of Point of Sale Control / Revenue Center / Items Setup / Links.

By Priority: uses the Display Priority field of Point of Sale Control / Revenue Center / Items Setup / Options.

For example, in a dessert list, you can group pies, cakes, donuts, ice cream and others by assigning different priorities to these items according to the different dessert types.

Weight Modifiers

This section explains how to create weighted modifiers that will then be linked to a sales item.

A modifier can be:

An item that automatically comes with another item. In many cases the customer can choose the modifier, such as pasta salad or French fries.

A specification that the customer makes on the order, such as medium or rare for a steak.

An example of how you might use weighted modifier, suppose there is a choice of 2 free condiments out of list of 3 available with a Pizza.

Pepperoni, worth $1.00, has a weight of 1.

Green pepper, worth $1.00, has a weight of 1.

Shrimp, worth $2.00, has a weight of 2 because it is worth twice as much as other condiments.

In this situation, 1 shrimp has the same value as 1 pepperoni + 1 green pepper. A weighted modifier allows to note this equality between included food items of varying values. From the POS Control/Screens menu, select Weighted Modifier. Select the appropriate revenue center. The Weighted Modifiers screen displays.

Programming weighted modifiers

Assign the weighted sales items to a variable list, and program the weighted modifier sales items with a function of REMARK AND WEIGHT OF 1. If the weight is equal to zero, this item will not be counted in the free modifiers.

Program the weighted modifier.

Enable the number of weighted modifier you wish to use.

Give the weighted modifier a description.

Enable the preferential preset screen you wish to use.

Preferential Preset Screen

A listing of the preferential preset buttons available for the chosen preferential preset screen.

Enable the Preferential Preset button to call.

Enable minimum, maximum, and free.

Assign the weighted modifier and a weight of one to the MAIN/REVENUE

Description

Type in a name for this modifier list.

Preferential

Enable one of the previously set preferential screens from which the server chooses a preferential preset button for selection in the next field of entry.

Key

Enable the button on the workstation screen who displays the modifiers when this sales item is selected.

Minimum

Type in the mandatory number of modifier item(s) that a server must select for this sales item.

Maximum

Type in the maximum number of modifier item(s) that a server can select for this sales item.

Free

Type in the maximum item weight for this modifier before the system will start to charge a price.

The " Free " field would be set to 2 because the item weight for each vegetable is one (2x1=2), and the item weight for the baked potato is two. The server can not exceed this maximum weight for free modifiers when choosing modifiers. Therefore, two vegetables or one baked potato may be selected, but if one vegetable and one baked potato are selected (1+2=3, which exceeds the maximum value of 2). The second modifiers price is no longer $0.00, and the customer is charged for the modifier.

Screens Overview

Weight Modifiers

This section explains how to create weighted modifiers that will then be linked to a sales item. A modifier can be:

An item that automatically comes with another item. In many cases the customer can choose the modifier, such as pasta salad or French fries.

A specification that the customer makes on the order, such as medium or rare for a steak.

A weighted modifier allows to deal with included food items of varying values.

Preferential Screen Setup

Define the contents of your preferential screens.

Screens Layout Setup

The Screen Layout setup function allows to customize the screen structure to your specific operation needs.

Variable List Setup

Enter the sales items you want to go on your variable lists.

In order to provide ordering flexibility, Maitre'D allows to assign lists of items to buttons on preferential screens. The purpose of variable lists is to:

Save space on the preferential screen.

Access similar items using a single button.

For example, you could set up a list called " Favorite desserts ", and a list of popular desserts would appear whenever a server selected that list.

Macro / CMD List Setup

The Macro List Setup option allows to add a sequence of commands on a single button of the Order Screen. This is useful for often-used button combinations, or to force procedures on the workstations.

The CMD List Setup option allows to add command buttons you want to have linked to your CMD list.

Mandatory division

Mandatory Divisions force servers to choose included items when necessary. They are configured by revenue center, so different revenue centers can have different mandatory divisions.

Configuration

A Revenue Center is a source of revenue. For example, one source of your revenue might be the dining room, while another source of your revenue might be take-out. Each revenue center can have a different revenue center setup. The reason for having different revenue centers is to provide more flexibility. For example, you might want liquor items on the dining room revenue center, but not on the take-out revenue center.

Revenue Center Name

Type the revenue center description using a maximum of 20 characters. Some examples of revenue center names are "DINING ROOM", "TAKE-OUT", "BAR", "DRIVE-THRU" and "ROOM SERVICE".

Name

This field displays the restaurant name (You are not allowed to modify this information after the software activated).

Address 1 and 2

Type the name and address of your restaurant in those 2 lines. The workstation uses these fields to print the address at the top of each guest check. There can be a maximum of 30 characters per line. If the description is 20 characters or less, it prints with double width. If the description is over 20 characters, it prints in single width.

Modes

Modes usually refer to the times of the day. Each revenue center can have a maximum of 32 modes. You can have a different price for a sale item from one mode to another.

Availability

You can set availability options for all modes to restrict the selection of modes when using the mode switch function for fast-food employees on the workstation. If the current mode is different from any of the available mode, the display does not include the Exit button. This availability only applies to the mode switch.

Mode Description

Mode names appear on reports in the Back-Office so that you can see what the sales totals are for each mode. They also appear on the touch screens, and optionally on kitchen printouts. Some examples or mode names are "BREAKFAST", "LUNCH", "HAPPY HOUR" or "EVENING". The mode name can contain a maximum of 15 characters.

% Customer

The number you specify is the percentage of customers who receive an evaluation sheet to provide feedback on the restaurant's cleanliness, service, and food. The evaluation sheet prints automatically before the guest check. If you do not want to use this option, enter "0" in this field.

Special Tax

The tax laws of your region determine whether or not you need to use these fields. Some areas require special taxes for certain situations. If this option is enabled, this mode uses the tax specified in the Tax for Special Mode field for each tax definition under Point of Sale Control/Payments/Taxes. Otherwise, this mode uses the regular tax definition.

Special Inventory

If in a special mode, like "HAPPY HOUR", you do not use the same quantities in your recipes, select the mode in which this applies.

Workstation

Evaluation Sheet

None

No Evaluation Sheet will be printed.

Normal

A standard evaluation sheet will be printed according to the percentage set up (% Client) in this revenue center. The normal Evaluation Sheet will include comments on Reception, Cleanliness, Service and the item ordered by the customer. It will also include the guest check number, the time of the order, the time when the guest check was printed and the server's name.

Detailed

Same as the normal Evaluation Sheet but it will include more comments on the Entry, Main Course, and Dessert such as Portion, Taste, Dressing, Temperature and Price.

Option

Sales Included in TEFRA

This field indicates whether the sales from this revenue center are added to TEFRA (Taxable Earnings Financial Report Allowance) totals. TEFRA sales are those that employees are tipped on. Restaurant employees are responsible to pay taxes on all income, including tips. The restaurant can track these sales and estimate by percentage the amount of tips received. For example, customers usually do not tip employees working the drive-thru. You might have a dining room revenue center, where servers are tipped, and you would enable this option for this revenue center. You might also have a drive-thru revenue center with this option disabled. This field is only used in the United States, and Maitre'D estimates 8% of the sales as tips. For more information on the use of TEFRA sales, see the Time & Attendance module.

Subscribed Sales

Enable this option if those revenue center sales are among those that the restaurant has to pay a certain royalty on. The report for such revenue center will be included in the Statistics sales information.

Electronic Bar Interface

Section

Enter the section number where transactions from the bar interface will be reported.

Options

# Of Customers

This field tells the system how to count customers.

Automatic

Maitre'D does not prompt to enter the number of customers, but increments the number of customers when a server presses the NEXT button to enter another customer's order.

End

The workstation prompts for the number of customers at the closing of the check.

Beginning

The workstation will prompt to enter the number of customers at the beginning of a check.

Advertisement Delay

When a workstation is not in use it displays various advertising messages. The number you set in this field represent the number of seconds after the last keystroke that the advertisements will begin to display.

Remark

Input

Remarks are special instructions or messages that you can send to shared printers. Below are explanations of the choices for this field.

On Request

The Server will use the CMD button on the touchscreen to enter the remarks

Before Order

The Workstation prompts for the remarks at the beginning of a table or order.

After Order

The Workstation prompts for remarks before printing a check.

On Check

Enable this option to print modifiers on the guests' checks. Otherwise remarks print only on the shared printers.

Number of Lines

This field represents the number of lines available for a remark. There can be a maximum of 3 lines. If you set this field to " 3 " and the servers enter only 1 line, they can press Enter to bypass the remaining lines.

Order

Next Customer

If you enable this option, as soon as a server orders one item, the screen automatically jumps to the next customer. Also, the system automatically creates separate checks. This feature is useful for bar situations. Otherwise if you do disable this option, servers must touch the NEXT button to go to the next customer.

Last Order

Enable this option to display items already ordered each time you recall a table.

Round

Enable this option to allow employees to reorder others rounds of the same items for a table by touching the CMD button followed by the LAST ROUND button. The customer on the screen acquires all items for all customers from the previous service round.

Alternate POS

Enable this option to display the Alternate Descriptions for items on the order screen. Otherwise, the regular Description is displayed.

Alternate Modifier

Enable this option to display the Alternate Descriptor for the modifier on the modifier's button on the order screen.

Item Reference

Enable this option to display the sales item number beside each item on the touch screen workstation. This feature is helpful for debugging databases, because you can determine the location of the problem in the database.

Current Total

Enable this option to display a running total (including tax) on the screen as you select items. This is especially useful for quick operations such as bar, carry out, or drive-thru.

Show Subtotal

Enable this option to display the Sub-Total and tax amount(s) directly at the order screen instead of only the total amount including taxes.

Show subtotal on line display

Enable this option to display the sub-total on the line display.

Use Regular description for line display

By default, if an alternate description is present in a sales item, it will automatically be used for the line display. Enable this option to force Maitre'D to use the regular item description on the line display, even if an alternate description is present.

Kitchen

Compilation

Enable this option to combine identical items on a single line.

NOTE: For example, if the server enters 1 hamburger, 1 chili, and then another hamburger, the printout will group the hamburgers together.

Compilation By Customer

Enable this option to combine identical items ordered by the same customer on a single line.

Separate Coupon by Customer

Enable this option to print items of each different client of a same order on their own individual coupons.

Course by Customer

You can add delimitation per customer when using courses and kitchen compilation. This option adds a separation line for each customer within each course on the order printed in the kitchen.

Sorted Order

Enable this option to list orders by sales item numbers on the printout of the shared printers. Otherwise, orders will be printed by customer number.

Alternate Order

Enable this option to print the Alternate Description of the Sales Items on the kitchen chits. If no Alternate Description is defined, the regular Description is printed.

Check Number

Enable this option to print the guests' checks numbers on the shared printers. This option is helpful for drive-thru, carry out, and bar situations. Otherwise, only the table numbers and server numbers print on the shared printers.

Customer Ref.

Enable this option to print the customer number besides each item on the order on the shared printers, if there is more than 1 customer at a table. The server must have placed the order using the NEXT button to go from one customer to another on the touchscreen. This feature is useful for food runners who run food out to the tables and need to know which items belongs to which customer, as well as for chefs to know which side orders to put with what main plates.

Order Number

Enable this option to print a sequential number on each order sent to the shared printer. This order number allows to match the order with the customers.

Add Ws Number

If you enable this option the workstation number is also printed on the order chit.

Item Counter

Enable this option to print on the order the quantity left for items with an associated counter. The remaining number of items is printed within brackets "[]" on the kitchen chit. This is useful, for example, in a cafeteria to let know the cook in the back to restock these items in the front.

Modifier On Same Line

Enable this option to print the Modifiers on a single line on the kitchen chit, separated by commas.

Summary Printing

Enable this option to print an order summary section on the kitchen chit.

Order Info At Bottom

Enable this option to repeat the Table Number, Server Name and Order Time at the bottom of the order chit, for locations where the top of the chit is hidden from view.

Check

Compilation

Enable this option to group identical items together on the guest check printout.

Alternate Check

Enable this option to print the Alternate Description of the sales item on the guest check.

Void Receipt

Enable this option to print void chits on the shared printers as well as on the guest check printers. Otherwise, there is no printout when a server performs a void.

Second Pricing Discount Roll-up

Enable this option, to process the promotion in this specific revenue center as a price rolled up.

Example:

1 pizza at 10 $ and the second pizza with a 2 $ discount.

Usually checks will print:

Enabling this option, checks will print:

Item Count

Enable this option to print an extra line on invoices with the number of items selected. This is especially useful in a Fast-Food or Cafeteria environment since the number of items per customer or tray is also printed.

Table Name

Enable this option to add the table name to the printed check if one exists.

Print Logo and Address:

Enable this option to print on the check the restaurant name and address lines under the Logo.

Fiscal Open Table Mode

Enable this option if the Greek Sales Recording Module is in use and the restaurant does table service. This option has no effect on "Table 0" operations such as Fast Food and bar service.

Rate adjustment

Enable this option to configure guest checks to display the amount saved due to tax adjustments. Enabling this option will give access to the Rate Adjustment options.

Rate Adjustment

Description

Type in a description that will be printed on guest checks.

Calculate by Division

Select this option to calculate the savings amount based on the savings rate percentage that is set in each division.

Calculate by Invoice Tax

Select this option to calculate the savings amount based on the difference between the new tax rate compared to the old tax rate.

New Tax

From the drop-down list, select the current tax that is used.

Old Rate

Type in the previous rate of the tax selected above.

Payment

Validation

The payment transfer function allows an employee to transfer an amount between 2 different media types. This feature allows to correct " Cash Due " or " Credit Card Due " on the server financial report after checks have been closed. If this option is enabled, servers can transfer only the actual amount of the payment. Otherwise, servers can transfer any amount.

Receipt

If you enable this option, a payment receipt prints when closing a check. An example of how you might use this option is in a restaurant where you want receipt for credit card payment but not cash payments. You would enable the Print Receipt option, but for the Cash Media Type, you would disable the Print Receipt option in Media Types. If you disable the Payment Receipt option, payment receipts do not print even if the Print Receipt field in Media Types is enabled.

Force OK

This field applies to fast operations such as the bar, carry out, or drive-thru. If you enable this option, when such an employee presses the SEND, PRINT, or CLOSE buttons, they see the check amount in a box, and the only option is OK. Otherwise, when servers press SEND, PRINT or CLOSE, they see the check amount in a box. They can press OK to finalize or CANCEL to return to the order screen.

Market Segment

Enable this option to prompt the employee with a market segment list after settling checks.

Separated Sales

If you enable this option, when you transfer checks to another server, the existing amount of sales stays with the original server. Any new sales on the check are recorded under the new server. If this option is disabled, when a check transfer occurs, the server who closes the check is responsible for all the sales on that check.

Transfer Sales on Head Server Access

Enable this option so that sales are transferred when a head server accesses a regular server's or another head server's table.

Separated Discounts

If this option is enabled, when a manager gives a discount for a server, the discount will appear on the manager's reading and a discount transfer will appear on the manager's and the server's reading. If this option is disabled, the discount will appear only on the server's reading.

Partial Payment

Enable this option to allow employees to apply a partial payment to a table, for a guest who is leaving, and keep ordering new items on that same table for guests who are staying.

EFT

This section contains options to customize Electronic Funds Transfer (EFT) settings for each Revenue Center. The options configured here will override the corresponding settings from the EFT module. If these options are not configured, Maitre'D will use the settings found in the EFT module as default.

Configuring EFT options here is useful if the restaurant uses more than one account with a given processor. This allows for different accounts to be configured for each revenue center.

EFT Merchant Number

Enter the Merchant Number provided by the card processing service provider

Merchant Name

Some providers use a Merchant Name that may be different than the actual business name. If your processor provides such a Merchant Name, enter it here.

Store ID

Enter the store number provided by the card processing service provider.

Customer Copy Receipt

Prompt for Receipt

Enable this option if you want the POS to prompt the cashier to print the customer copy of the EFT receipt. The cashier will then have a choice to print the receipt or not. If this option is left disabled, the customer copy will always print without prompting.

Prompt Only if Total Over

Enter the check amount above which the cashier will be prompted whether to print the customer copy or not. If the check amount is below the configured amount, the cashier will not be prompted and check will not be printed.

Messages

(1)(2)

These 2 lines print at the bottom center of every guest check for each revenue center. There can be a maximum of 2 lines of 20 characters each. Examples might be "Thank You!" and/or "Have a Nice Day".

Kitchen

Name

The revenue center name can appear on the tops of the chits that print on shared printers, such as for the bar or the kitchen. The name of the revenue center or any other description that is entered here prints at the top of the chit at all times when servers order items from this revenue center.

Modes

The mode can appear on the tops of the chits that print on shared printers, such as for the bar or the kitchen. During each mode a description entered here prints right after the name of the revenue center depending on the time of day.

Configuration

The Items Setup Configuration is divided into a selection list.

Enable a sales item's revenue center and mode to open up the item's configuration.

Revenue Center

This column shows the item's existing revenue centers.

Mode

This column shows the item's existing modes.

Price

This column shows the item's sales price in all existing revenue centers and modes.

Add

This button allows to setup a new Sales Item's revenue center and mode.

Modify

This button allows to modify information on a Sales Item's revenue center and mode. Select a sales item's existing revenue center and mode and click on the MODIFY button to modify an item's configuration. The record will display and you will be allowed to change any field.

Delete

This button allows to remove a Sales Item's record. Select a sales item's revenue center and mode, and then click on the DELETE button to remove this item's configuration. A warning message will prompt you for a confirmation to remove that record. Click on YES to delete this record.

Copy Fields

This button allows to access the "Copy Fields" screen. Select a sales item's existing revenue center and mode configuration and click on the COPY FIELDS button to copy an item's Text Recipe without affecting all other fields. You will be allowed to copy that Text Recipe to any other configuration.

Copy Fields

Select the existing configurations where data will be copied.

All

Enable this option to automatically select all available configurations.

Text Recipe

Enable this option to copy the text recipe from the source configuration to all selected configurations.

Price

Enable this option to copy the Sales Item Price from the source configuration to all selected configurations.

Special Mode

Enable this option to copy the Special Mode Ratio from the source configuration to all selected configurations.

Surcharge

Enable this option to copy the Surcharge from the source configuration to all selected configurations.

Point Value

Enable this option to copy the Point Value from the source configuration to all selected configurations.

All

Enable this option to automatically select all available fields.

OK

Click the OK button to copy selected fields from the source configuration to the selected configurations.

Copy

This button allows to access the "Copy To" screen. Select a sales item's existing revenue center and mode and click on the COPY button to copy all fields of an item's configuration. You will be allowed to copy that configuration to any other revenue center and mode.

Copy To:

Revenue Centers

Choose the revenue center(s) where you want the previously selected configuration to be copied.

All

Enable this option to copy the previously selected configuration to all revenue centers.

Modes

Choose the mode(s) where you want the previously selected configuration to be copied.

All

Enable this option to copy the previously selected configuration to all modes.

Replace Existing

Enable this option to overwrite any existing revenue center(s) and mode(s) with the previously selected configuration in addition to creating new configurations for empty revenue center(s) and mode(s).

OK

Click the OK button to start the copy of the selected configuration towards the chosen revenue center(s) and mode(s).

Inventory

Recipe on Terminal

Should this option be enabled, Maitre'D will be able to display the sales item recipe on the touch screen whenever a server requires it. If a bar recipe (text recipe) is linked to the item, then that recipe will be used, otherwise, it is the inventory system recipe will be used instead (however, the Inventory Management module must be installed). This option is useful when teaching employees to prepare certain sales items, like cocktails. By enabling this option, you can access the Recipe editor.

Text Recipe

This option allows to link a text recipe to a sales item. From the drop down menu, select the text recipe that you want to link to the sale item.

Use this icon to create or modify text recipes displayed on the workstation.

Recipe To Use

Enable to use an Item Recipe or an Inventory Recipe.

Extra

Recipe

This field displays the total cost of the ingredients included in the item recipe branch.

With Settings

Enable this to include the cost of a setting associated with an item (butter, bread, napkins, etc.). To program the price using this option, go to the Maitre'D Inventory module in the View/Option section.

With Vegetable

Enable this option if the meal comes with vegetables that are not included in the recipe. To program the price using this option, go to the Maitre'D Inventory module in the View/Option section.

Extras

If you do not want to enter every item in a recipe, use this option to enter an approximate cost for minor items. They can be left out of the recipe programming.

Calories

This field displays the total calories of a given item based on the ingredients included in the item recipe branch.

Recipe

The Recipe sub-branch only becomes available only if the Inventory Management Module is available and that the Recipe to Use field is set to either Item Recipe or Inventory Recipe.

Inventory Recipe

Enable the inventory recipe that belongs to this sales item.

Quantity

The quantity of inventory items used in a recipe.

Units

The inventory items used in a recipe in an inventory usage format.

Description

The inventory item description of the ingredients used in a recipe.

Unit Cost

The inventory item cost per usage format.

Cost

The ingredient cost (quantity multiplied by unit cost).

Calories

The total calories of an inventory item used in a recipe.

Ratio

This field is only used by the Automatic Conversion option, and show the percentage of the buying cost applied to this item.

Item

Enable the inventory item that belongs to this sales item.

Quantity

Type in the quantity of the inventory item that is used in your recipe.

Quantity Modifier

At each level, type in the quantity of the inventory item that is used in your recipe. The item has to be a MODIFIER. The higher the level (the more modifiers chosen) the smaller the quantity. If the quantity is more than zero, then the quantity above will be ignored.

Example:

Level 1/Quantity = 10 g

If 1 modifier is chosen then the quantity of this modifier will be 10 g.

Level 2/Quantity = 9 g

If 2 modifiers are chosen then the quantity of this modifier will be 9 g.

Level 10/Quantity = 1g

If 10 modifiers are chosen then the quantity of this modifier will be 1g.

Links

Buffet

This option is used in family dining establishments where buffets are common. Servers whose function is Hostess control the buffets. That function allows the hostess, at any time, to view the number of buffets served, currently being served, etc. The financial report of the waiter will also indicate the number of buffets assigned by the hostess, the number of buffets ordered, and the difference if there is any. The buffet names are defined in the P.O.S. Control / Revenue Center / Buffets section and you are allowed to have up to 10 different buffets. If you are not using the buffet option, select Undefined.

PLU Number

The PLU (Price Look Up) number in the sales items file can have two different functions.

It can be used to associate a different number from the one given by the system automatically (that's the ITEM # that you see in the top left corner of your screen when you program the item). This PLU number will appear in the ASCII export file that could be sent to a corporate office to match their existing PLU's. To use this option the "Use PLU number" field in System Configuration / View / Options must be enabled.

You can use the PLU number to track certain sales items across different revenue centers. For example, you might sell coffee in three different revenue centers but at the end of the week, you might want to know your total sales for this item. You will need to create a PLU for your coffee and attach it to the different coffee sales item. PLU numbers are defined under the P.O.S. Control / Revenue Center / PLU section. If you are not using this option, select Undefined.

Bar Code Id

Enter the bar code value that corresponds to this item. A workstation equipped with a bar code reader will be able to take orders using the bar code.

External Code

This code is used to keep the item match constant between the Maitre'D database and an external application, such as a kiosk or web ordering system, after the Main ID is changed by a Broadcast from the Corporate Office.

Upsize

#1 to #10

Click the ID line of the Upsize button that will replace this base sales item by another individual Items or a choice from a Variable List.

Modify

Click this button to configure this item's upsize items or variable lists.

Remove

Select an upsize and click the Remove button to delete it.

Item

Enable this option to set this button as an individual item.

Item

Choose in the drop-down menu the Item to display when the Substitution or Upsize button are touched on the Point Of Sales.

Variable List

Enable this option to offer a Variable List as Upsizes.

Variable List

Choose in the drop-down menu the Variable List to display when the Substitution or Upsize button are touched on the Point Of Sales.

Counter

Countdown

Enable this option to link the quantity entered in the Value field below to the availability of each sales item.

Value

Enter the quantity of this item currently available. This value shows besides the item description on the Order Screen, just as the decreasing permanent meter used to.

Reset At End Of Day

Enable this field to reset the quantity entered in the Value field above to zero (0) for this sales item during the End Of Day process.

Sales Unit 1 to Sales Unit 10

The Sales Units can have 2 different functions in the Maitre'D system. They can be used to:

1. Keep count of items used. (Ex: number of pieces of chicken in a bucket)

2. Be compared to an electronic bar system meter (for bar employees)

In both cases, you will need to program your sales unit first (refer to the Sales Units section). Select the appropriate sales unit to be linked to this sales item. You can program up to ten different sales unit counters per sales item.

Multiplier

You can use a multiplier for your sales unit counter. For example, if you want to track the pieces sold in a bucket of chicken that contains 9 pieces (such as 3 breasts, 3 legs and 3 wings), you will have to create 3 sales units called breast, leg and wing. Each one of those 3 counters will get a value of 3 in the multiplier field.

Level Modifiers

How to use level modifier

Level modifiers are designed to work with a price structure. Your menu setup, modifier or weight modifier can produce the same list of modifiers or price roll-ups, and each time, the item price will change according to the price structure.

For example, imagine that your special on medium pizzas is as follows: the price for a medium pizza is $10.00 including 1 topping. Adding one or two toppings to that will cost $3.00 more ($13.00), adding yet another one or two toppings to the pizza will cost $2.00 more ($15.00), and finally, all additional add-ons will cost $1.50 more.

Pizza

To do so

On your pizza item you set the price of $10.00. This item will call a modifier screen that could be reach from modifier #1 or weight modifier option. In addition, this item will call a level modifier to set the modifier prices according to your structure.

With this setup, when you select MEDIUM PIZZA, the program calls the MED TOP group up to 10 times and each time you select something from it the program apply the price structure build in the level modifier MEDIUM PRICES. As you can see, because the USE PRICE option is enabled, the first five item prices will be $0.00, $3.00, $0.00, $2.00, $0.00. Then because level price option is disabled the program will apply the price of the modifier it self ($1.50 per selection).

Description

Enter the level modifier description here.

Use Price

Enable this option to make the following amount field available.

Price #1 to Price #20

Enter the price amount; it will be available if the previous option is enabled.

Divisions

The Divisions option of the Revenue Center allows to group items into up to 50 divisions that correspond to mains sections of your printed menu. For example: main course, desert, beer, and wine are some division choices. Most reports, including the employee reading, sort by division. You may program taxes, special tax, promotions, and employee discounts for each division. Each division is associated with one out of 30 possible categories for broader report purposes, for example, food and liquor are common categories.

Description

Enter the division name. The Back-Office prints this description on the reports. These descriptions should reflect your printed menu. For example: Appetizer, Grill Wine, and Dessert.

Type

The division type is used by the Table Management module to display the step of the meal the guests have reached. The type also groups sales items together on the Evaluation Sheet, which can be found in Point of Sale Control / Revenue Center / Options / Configuration, as well on as on checks, if the Sorting by Meal Types option is enabled in Point of Sale Control / Employee / Configuration / Invoice.

Category

The sales reporting categories for divisions are set up in the Revenue Center / Category option.

Frequent Diner

Choose from the list a frequent diner promotion to apply to this division, to reward your frequent customers with points applicable as credits on future purchases.

Price Change Tool

A price change tool is included in each division. This tool allows you to quickly increase or decrease prices by adding or subtracting fixed dollar amount or percentages for all the items in a given division.

Division

Number

This field displays the division number.

Description

This field displays the division description.

Mode

The number of modes displayed in the Mode box depends on the number of modes configured in Point of Sale Control / View / Options / Configuration.

Mode-1 to Mode-32

Select each mode that will be affected by the price change.

Select All

Click the Select All button to automatically select all available modes.

Clear All

Click the Clear All button to automatically de-select all available modes.

Operation

Use Percentage

Select this option to change the prices according to a set percentage. This will make the % field available, while the $ field will be grayed out.

Use Price

Select this option to change the prices by a fixed dollar amount. This will make the $ field available, while the % field will be grayed out.

Set to Cost

Select this option to automatically set the price to the cost of the item, as calculated in Point of Sale Control / Revenue Center / Item Setup / [Item] / Configuration / [Config] / Price and Cost. This option is useful for non-profit organizations selling items at cost.

Price

%

Enter the percentage that will be added or subtracted to/from current item prices. This value can be positive or negative. The up/down arrows can be used to increase or decrease the values.

$

Enter the fixed dollar amount that will be added or subtracted to/from current item prices. This value can be positive or negative. The up/down arrows can be used to increase or decrease the values.

Add Tax to Price

If inclusive taxes are in use, enable this option to calculate the tax amount to be added to the item’s price.

Change

Click this button to apply the price change. If you wish to cancel the change and you have to process another change. Ex: The change was 5$, to cancel you have to apply another change of <5$>. The change was 25%; to cancel you have to apply another change of <20%>.

Cancel

Closes this dialog without applying the changes made so far.

Conditional Printing

The Conditional Printing interface allows to link the printout of items from different divisions that go to separate printers on the same order. For example, if you order at the same time an item from the Pasta division and an item from the Grill division. Furthermore, these items are setup to print on different printers. On the Pasta printer, the Pasta item will print first, followed by a note to synchronize the Grill item on the same order.

Divisions

Choose another secondary division to link to this base division.

Modify

Select an existing division and click the Modify button to replace it with another one.

Add

Click the Add button to link a new division.

Delete

Click the Delete button to remove a division from the list.

Options

Evaluation Sheet

Enable this option for sales items of this division to print on the Evaluation Sheet setup in Point of Sale Control / Revenue Center / Options / Configuration.

With Service

Enable this option to calculate the service charge on the items belonging to this division.

Included in Last Round

Enable this option for to include items belonging to a division in the Last Round function of the Point of Sale This field can be used if you do not want the food items to be affected by the Last Round option.

Gratuity Distribution

Enable this option to include this division in the calculation of tips owned to Bartenders printed on the server's reading.

Not Compiled in Kitchen

Enable this option to print the modifiers of sales items from that division separately in the kitchen, starting with a star, when both the options Compilation of Point of Sale Control / Revenue Center / Configuration / Options / Kitchen and Special Menu Printout option of Point of Sale Control / View / Options / Printing. This makes the kitchen chits easier to read When ordering the same item with multiple different modifiers, the chef does not know which modifiers to combine on an individual sales item. If you disable the kitchen compilation for a division, each sales item's modifier are listed separately. This can be useful for the cook when ordering similar items for multiple guests on the same customer screen.

Auto Hold (Minutes)

Enter the time (in minutes) that Maitre'D waits before sending items from this division to the shared printer. Items selected displays the countdown time before the item is sent to the kitchen. When the time reaches 0:00, it will automatically Fire the items to the appropriate printer.

Savings Rate

Enter the percentage saved by customers due to a tax adjustment.

Report

Ratio Report

The ratio report field is only used in conjunction with the Inventory System. If this option is not present on your system, this option should be set to undefined. The ratios for divisions are set up in the Ratios Report option later in this section.

Subscribed Sales

Enable this option if this division's sales are among those that the restaurant has to pay royalties on. The report for such division will be included in the Statistics sales information.

Tax

Tax #1

From the drop-down list, select the first tax that applies to the division.

NOTE: If no tax applies, create a 0% percent tax and select it in this first field.

Tax #2

From the drop-down list, select a second tax, if required. Tax 2# applies after the first tax (Tax #1).

BC Soda Beverages Tax

The options in this section will only become available if one of the selected taxes has the option BC Soda Beverage Tax enabled, in Point of Sale Control / Payments / Taxes / [select tax] / Option. These options should be used only by merchants located in the Canadian province of British Columbia.

The purpose of these settings is to configure the calculation of the BC Soda Beverage Tax for taxable items that are part of combo meals or included with other items that are not taxable. When a taxable item is part of a combo and not sold separately, the BC Soda Beverage Tax is calculated on the lesser value between $3.00 or 50% of the sale price of the combo.

Example #1

You sell an all-you-can-eat buffet with access to a soda fountain for $30.00. Access to the soda fountain is not sold separately. Since $3.00 is lesser than 50% of $30.00 ($15.00), the BC Soda Tax will be calculated on $3.00.

Example #2

You sell an all-you-can-eat buffet for $28.00. You offer access to a soda fountain for an additional $2.00. Because access to the soda fountain is listed separately on the menu, the BC Soda Tax is calculated on the sale price of $2.00.

Example #3

You sell a hot-dog and soda combo for $5.00. The soda is not listed on the menu and not sold on its own. Because 50% of $5.00 ($2.50) is lesser than $3.00, the BC Soda Tax will be calculated on $2.50.

Maximum Amount

Enter the maximum amount that will be used as a base sale price for the calculation of the BC Soda Beverage Tax on a taxable item that is part of a combo meal or included with another item.

Maximum Percentage

Enter the percentage of the combo or main item price that will be used for the calculation of the BC Soda Beverage Tax.

Combo Meal

The Combo meal option allows to automatically combine pre-defined item groups together as a package. For example, you can buy a sandwich ($4.00), French fries ($1.50) and medium soft drink ($1.50) separately or you can order them at a special price ($5.99) as a combo meal.

Description

Enter the combo description. This description is for configuration reference only. It does not appear in reports, order screen, guest checks or receipts. This field is limited to 20 characters.

Priority

Use this field to determine the priority level of a combo meal for situations where multiple combo options could be used. 1 is the highest priority and 32767 is the lowest possible priority. 0 means no priority at all.

Item

Select the sales item that will be used for this combo meal. The sales item will determine the price of the combo meal and its name will be shown on reports, order screen, guest checks and receipts.

Category Allocation

Enable this option so that sales are reported with the combo components rather than with the combo meal.

Price

This field shows the price of the combo meal as configured in the related sales item.

Individual Combo Items List

This section contains individual items that are part of the combo. This list is used by the combo detection engine to determine if a combo can be used to replace items ordered at the POS. There is no limit to the number of items that can be listed here.

Click the Add button to add items to the list.

Select an item from the list and click the Modify button to change its properties within the combo meal.

Select an existing item and click the Remove button to delete it from the list.

Total

If the Category Allocation option in enabled, this field shows the total amount of all the combo components that will be used. This field is used to verify that the total allocated amounts matches the selling price of the combo meal. Maitre’D will not allow the total amount be higher than the selling price and will issue warnings if the amount is lower.

Combo Meal Item Properties

Clicking the Modify or Add button bring up the Combo Meal Item properties dialog box with the following options:

Item

Select any sales item from the drop-down list.

Quantity

This field is used to set the quantity of the sales item that needs to be ordered before the combo detection is triggered. This is useful for items that can be packaged and sold “cheaper by the dozen”, like donuts and cookies. Also, this is especially useful in situations where items could become non-taxable based on the quantity purchased. For example, ordering 6 taxable cookies could trigger the detection of a combo called “Half-Dozen Cookies” which would be non-taxable in certain jurisdictions.

Allocation Price

If you have enabled the Category Allocation option, indicate here the amount that will be used for this combo component.

Main Item

Enable this option to detect this combo only if this main sales item is selected. This function can only be activated for one of the sales items in the list.

Price Management

Normal

In Normal mode, the item will appear as a free modifier under the main combo item. The final price of the combo remains unchanged.

Original Price

In Original Price mode, the item appears as a modifier with a price under the main combo item. While the actual price of the main combo item will not change, the price of the modifier will be added to the guest check.

Surcharge

When Surcharge is selected, the Surcharge field below becomes available. In this mode, the item will appear as a modifier with price under the main combo item. The price is determined by the amount entered in the Surcharge field below.

Surcharge

Type in the surcharge amount to apply when ordering this item as part of the combo meal. This field only becomes available if the Price Management drop-down list is set to Surcharge. Otherwise, this field is grayed out.

Price Rolled Up

Enable this option so that the price of the item is rolled-up into the price of the main combo item. In other words, the price of the main combo item will increase and the items displayed as modifiers will appear as free modifiers.

Combo Meal Grouping

Grouping allows a combo element to be selected from a group of items. For instance, a combo meal may include a specific main dish, while allowing the customer to choose among a variety of side orders, appetizers and drinks to complete the combo meal.

• Items can be grouped by division, item class or variable lists.

• The Maitre’D combo detection engine also considers these groups when scanning for combos.

• There is no limit to the number of groups that can be added to a combo meal.

Click the Add button to add groups to the list.

Select a group from the list and click the Modify button to change its properties within the combo meal.

Select an existing group and click the Remove button to delete it from the list.

Combo Meal Grouping Properties

Group Type

Select the appropriate group type from this drop-down list. Items can be grouped by Division, Item Class or Variable List.

Division, Item Class or Variable List

Once the group type is selected, select a division, item class or variable list from the drop-down list on the right.

Quantity

This field is used to set the quantity of the sales item that needs to be ordered from this group before the combo detection is triggered. This is useful for items that can be packaged and sold “cheaper by the dozen”, like donuts and cookies. Also, this is especially useful in situations where items could become non-taxable based on the quantity purchased. For example, ordering 6 taxable cookies could trigger the detection of a combo called “Half-Dozen Cookies” which would be non-taxable in certain jurisdictions.

Command

Choose whether to call an Item or a Variable List as a component or a choice of components within this group once the Sales Item(s) in the Items area are detected. For example, this option allows calling a choice of soft drinks when Maitre'D detects a combo after the selection of a sandwich and French Fries.

Usage

From the drop-down list, select the Item or Variable List that will be called as a component within this group once the Sales Item(s) in the Items area are detected.

Allocation Price

If the Category Allocation option is enabled, type in the dollar amount that will be used for this combo component in sales reports.

Price Management

Normal

In Normal mode, the item will appear as a free modifier under the main combo item. The final price of the combo remains unchanged.

Original Price

In Original Price mode, the item appears as a modifier with a price under the main combo item. While the actual price of the main combo item will not change, the price of the modifier will be added to the guest check.

Surcharge

When Surcharge is selected, the Surcharge field below becomes available. In this mode, the item will appear as a modifier with price under the main combo item. The price is determined by the amount entered in the Surcharge field below.

Surcharge

Type in the surcharge amount to apply when ordering this item as part of the combo meal. This field only becomes available if the Price Management drop-down list is set to Surcharge. Otherwise, this field is grayed out.

Price Rolled Up

Enable this option so that the price of the item is rolled-up into the price of the main combo item. In other words, the price of the main combo item will increase and the items displayed as modifiers will appear as free modifiers.

Usage

Enable a function for this button. See the following table for the different functions available for different buttons.

Text Format

Description

Enter the key description that will be displayed on the command key. You must have a description to display the key.

Font

Enable the font pattern you want to use for this command key. To know about the fonts available, please refer to the POS screen designer available from the Posera web site.

Wrap text

Enable this to use the two lines available for the key. Use a space character to separate the first to the second line description.

Alignment

Bottom align

Enable this to display the key description from the bottom side of the key.

Left align

Enable this to display the key description from the left side of the key.

Top align

Enable this to display the key description from the topside of the key.

Icon Setup

Icon

Select the Icon you wish to be displayed.

Fit to size

Select this option for the icon to use the whole key space.

Button Layout

Screen color

Choose an item from the list. To know about screen colors available, please refer to the POS Screen designer document available on Posera web site.

Graphic

Choose a graphic type from the list by clicking on the scroll button . To know about graphic type available, please refer to the POS Screen designer document available on the Posera web site.

3D Border

Enable this option to display a three dimensional border to the key.

Bottom expand

Select this to expand the key size including the bottom key space. If there is no key available underneath it (you are editing a key from the last row), the field wont be available.

Right expand

Select this to expand the key size including the right key space. If there is not key available on the right (you are editing a key of the most right column), this field wont be available.

Layout Icon Setup

Icon

Select the Icon you wish to be displayed.

Fit to size

Select this option for the icon to use the whole key space.

Layout Text Format

Description

Enter the key description that will be displayed on the command key. You must have a description to display the key.

Font

Enable the font pattern you want to use for this command key. To know about the fonts available, please refer to the POS screen designer available from the Posera web site.

Wrap text

Enable this to use the two lines available for the key. Use a space character to separate the first to the second line description.

Alignment

Bottom align

Enable this to display the key description from the bottom side of the key.

Left align

Enable this to display the key description from the left side of the key.

Top align

Enable this to display the key description from the topside of the key.

Layout Button Layout

Screen color

Choose an item from the list. To know about screen colors available, please refer to the POS Screen designer document available on Posera web site.

Graphic

Choose a graphic type from the list by clicking on the scroll button . To know about graphic type available, please refer to the POS Screen designer document available on the Posera web site.

3D Border

Enable this option to display a three dimensional border to the key.

Option

Bottom expand

Select this to expand the key size including the bottom key space. If there is no key available underneath it (you are editing a key from the last row), the field wont be available.

Right expand

Select this to expand the key size including the right key space. If there is not key available on the right (you are editing a key of the most right column), this field wont be available.

Table Color

The Table Color option from the Workstation menu allows to program colors for tables displayed on the Open Table Verification screen at the workstation. Each table color represents a different time period that you set up with this option. If a table has remained open for the set time period, the table displays in a certain color. The colors are mainly for reference purposes so employees are able to determine if tables are still open.

Table

From

Type the amount of time after which you want the open table to display in the color for the next period, such as 0015 for 15 minutes.

Color

Select the color in which you want to display the open table during a specified time period.

Printed Check

Select the screen color for a printed check when a reading is shown at the workstation.

Released Check

Select the color for a released check.

Pre-Authorized Check

Select the color for a pre-authorized check if Electronic Funds Transfer is installed on your system.

Table With Printed Check

Select the color in which you want the open table to display if the check for this table has already been printed.

Mandatory Division

Mandatory Divisions force servers to choose items included when necessary. They are configured by revenue center, which means that revenue centers can have different mandatory divisions. There can be up to 50 mandatory divisions per revenue center. Restaurants use mandatory divisions so that Maitre'D forces the server to select the item included before they can print the guest check. For example, suppose there is a division called " Kids' meals ", with each kid's meal, the customer gets a dessert for free. For inventory and control purposes, you might want to force servers to select the free dessert even though it's at no charge. For that purpose, you will need to create two separate divisions: one will be called Kids' Meal and one Kids' Dessert. You will then link these two divisions using the Mandatory Division option.

Description

Enter a name for this Mandatory Division configuration.

Division

Enable the division to which you want to link a mandatory division. When a server orders a sales item from the division defined here, he will need to select an item from the mandatory division.

Mandatory Division

Enable the mandatory division that you want to display when a server orders a sale item from the division defined in the "Division" field.

Preferential

Enable the screen that displays the button which contains items of the mandatory division.

Key

Select the specific button on the preferential screen which contains items of the mandatory division.

Override Enhanced Mandatory Divisions

Enable this option to only prompt for the mandatory divisions when the Print button is touched when using the Enhanced Mandatory Division option to prompt by default when the Send button is used for other divisions. For example, you may want to force the entry of the appetizer and beverage when the Main meal is ordered, but only force the entry of the dessert before printing the check.

Global Application

If you set this option, the workstation checks only if the mandatory division has been ordered from without checking the quantity. For example, suppose you ordered 3 items related to a mandatory division. Registration of only one item from the mandatory division is required. The quantity is ignored. If you disable this option, the quantity is checked and must be fulfilled.

Revenue Center

Select the revenue center(s) where this mandatory division applies.

Redirection Table

The Redirection Table option from the Workstation menu allows to set up printer routers by mode or by revenue centers. You can build up to 30 different Redirection Tables.

The Redirection table allows the workstation to link a logical printer (redirect the printout) to a shared printer. If the Redirection table option is enabled in the View/Options, you may select the redirection table to use in each workstation record. If you have enabled the Redirection Table by Revenue Center option, the Redirection Tables will work by Revenue Centers instead of Modes.

Description

Type in a name for this Redirection Table.

Shared Printer

Select the Shared Printer location where the workstation redirects the print out for each Logical Printer programmed.

Location

Select the inventory location from which you are depleting inventory.

Market Segment

The Market Segment option from the Workstation menu allows to divide your sales into a maximum of 100 segments that are useful in gathering customer statistics.

Market segment meters can be created to determine how many couples, senior citizens, families, and police officers are eating in your restaurant.

To use this option, name the market segment and give a list to your servers. Select the " Market Segment " option in the P.O.S. Control / Revenue Center / Options. The workstation requests then a market segment before closing each check.

Description

Enter the Description of the Market Segment here.

Workstation Overview

Table Color:

The Table Color option from the Workstation menu allows to program colors for tables displayed on the Open Table Verification screen at the workstation. Each table color represents a different time period that you set up with this option. If a table has remained open for the set time period, the table displays in a certain color. The colors are mainly for reference purposes so employees are able to determine if tables are still open.

Market Segments:

The Market Segment option from the Workstation menu allows to divide your sales into a maximum of 100 segments that are useful in gathering customer statistics.

Market segment meters can be created to determine how many couples, senior citizens, families, and police officers are eating in your restaurant.

Redirection Table:

The Redirection Table option from the Workstation menu allows to set up printer routers by mode or by revenue centers. You can build up to 30 different Redirection Tables.

The Redirection table allows the workstation to link a logical printer (redirect the printout) to a shared printer. If the Redirection table option is enabled in the View/Options, you may select the redirection table to use in each workstation record. If you have enabled the Redirection Table by Revenue Center option, the Redirection Tables will work by Revenue Centers instead of Modes.

Printer Type:

The Printer Type option allows to define the printer you are using with the workstations. You may define your own printer if it is not listed in the printer options. If you define your own printer, you will need to find special codes listed in your printer manual to activate each printer function.

Shared Printer:

The Shared Printer option allows to set up the connection of your shared printers from the Back-Office. This option affects directly the redirection table and printer communication. Therefore, be careful when changing the shared printer setting.

Logical Printer:

The Logical printer option from the Workstation menu allows to program logical printers for different locations in the restaurant. Logical printers are conceptual (not shared physical) printers who you use to program revenue centers. For example, you can program different logical printers for Grill, Cold Table, and Dessert even if only one shared printer exists at the workstation. The Back-Office separates all orders by logical printer and prints different coupons on the shared printer. You also may use logical printers to distribute the orders to different locations. For example: There are two bars (Dining and Lounge), each with a shared printer. In a non-peak period, the Dining Bar is closed. Workstations set to logical printer 'Bar' have orders which go to either the dining or lounge bar shared printer during peak times, and redirect to the lounge bar shared printer during non-peak times. The Redirection Table option has fields used to program logical printers to the shared printer of your choice

Options:

The Options/Workstation option from the Workstation menu allows to set up specific functions for each workstation.

Variable List Setup

In order to provide ordering flexibility, Maitre'D allows to assign lists of items to buttons appearing on preferential screens. The purpose of variable lists is to:

• Save space on the preferential screen.

• Access similar items using a single button.

• List sales items in any order and spacing required.

For example, you can setup a " Desserts " list containing all desserts.

Description

Enter a name for the variable list.

Show List on Single Item

Enable this option to display the variable list content even if only one item is available, instead of automatically selecting that item.

Use Fix Layout

Enable this option so that your variable list remains on screen to order multiple sales items from it. Disable this option to return to the preferential screen after selecting a single sales item.

Sort Type

You can apply different Sort Types to group similar items within a broader list:

• Alphabetical Order: uses the Regular Description field of Point of Sale Control / Revenue Center / Items Setup / Item.

• By External Code: uses the External Code field of Point of Sale Control / Revenue Center / Items Setup / Links.

• By Priority: uses the Display Priority field of Point of Sale Control / Revenue Center / Items Setup / Options.

For example, in a dessert list, you can group pies, cakes, donuts, ice cream and others by assigning different priorities to these items according to the different dessert types.

ADD

This button activates a wizard that helps you Add sales items from a division to the variable list.

Division

Select the division containing the sales items to be added to the variable list.

Item

Select the first sales item from the division list to be added to the variable list.

Number

Enter the number of sales items from the division list to be added to the variable list.

Remove Existing Items

Enable this option to overwrite the existing sales items from the variable list with the new sales items selected from the division. If this option is disabled, the new sales items will be added at the end of the list.

Item

Enable this option to include a sales item in this area of the variable list.

Item

Select the sales item you want to include in the variable list.

Item Class

Enable this option to include an item class in this area of the variable list.

Item Class

Select the item class you want to include in the variable list.

Printer Type

The Printer Type option allows to define the printer you are using with the workstations. You may define your own printer if it is not listed in the printer options. If you define your own printer, you will need to find special codes listed in your printer manual to activate each printer function.

Setup branch

Name

Type the model name of the printer that is being programmed.

Memory

Type in the amount of memory (in bytes) that the printer has. The memory is the printer buffer.

Time Out

Type in the amount of seconds the Back-Office waits for a reply from the original printer before the system sends data to the replacement printer.

Bar Code Start

It is possible to print the check number as a bar code on the guest check. Enter the 16 characters requested to determine the "Bar code Start" code.

Bar Code End

It is possible to print the check number as a bar code on the guest check. Enter the 16 characters requested to determine the "Bar code End" code.

1 Color Ribbon

Enable this option if the printer uses a one-color ink ribbon. This option causes the printer to alternately use both sides of the ribbon. Otherwise, the printer uses ribbons with more than one color.

Logo

Select this option if the invoice paper has the restaurant logo at the top of each form, or to print the Logo with a compatible printer.

Xon/Xoff

Enable this option if the printer uses the XON/XOFF communication protocol.

Two Copies

Enable this option if your printer is able to print two copies of a credit card authorization slip using carbon paper. Disable this option if your printer is not using carbon. This option is only used when the Electronic Funds Transfer module is installed.

Click this button to choose a printer from the predefined printers list.

Command Setup

The Preferential Screen Setup option from the Screens menu allows to define the scrolling command area (SCA) of your preferential screen. Preferential screens are custom view pages of your revenue center.

From the grid, under the Scrolling Command Area (SCA), select the button you want to modify and click on the "Modify" button. You can also double click on the button to access the properties.

Command Setup

Type

The commands are grouped under seven different types. Select the appropriate type to reach the desired command for this button.

Click to view the full Type List

1. Type List

Command

Select the command you want to apply to this button. Please refer to the following tables for the list of available commands.

Click to view the full Command List

1. Command List

Usage

Select a function for this button. See the following table for the different functions available for different buttons.

Click to view the full Usage List

1. Usage List

Revenue Center

If you have selected an item, a mode, a preferential screen or a variable list in the Command field, you are able to call a screen from another revenue center.

Sorted

This option becomes available when commands like Variable list or Command list are selected from the Command drop-down list. Enable this option to sort the list according to the options selected in the variable list (Alphabetically, by priority or by external code) or command list (Alphabetically). If this option is disabled, the list will not be sorted. In the case of Variable list, this allows for custom button layouts to be created in variable list setup. For Command lists, this allows the commands to be displayed in the order they were set in the command list.

Fixed list

This option becomes available when commands like Variable list, Command list or Preferential screen are selected from the Command drop-down list. Enable this option to force the list to remain on the screen and allow multiple items to be ordered from it. Disabling this option will cause the list to close immediately after selecting one single item.

Screen Setup

The Preferential Screen Setup option from the Screens menu allows to define the scrolling command area (SCA) of your preferential screen. Preferential screens are custom view pages of your revenue center.

From the grid, under the Scrolling Command Area (SCA), select the button you want to modify and click on the "Modify" button. You can also double click on the button to access the properties.

Click this button to enter the preferential screen description and dimensions.

When the Next button is used to reach next page of command buttons, select this button to go back to the previous section of command buttons.

If the number of buttons defined is greater then the number of buttons displayed, select this button to reach the next buttons.

Small

Enable this option to display the small device (hand held) preferential screen.

Click the Wizard button to automatically create preferential screen buttons from an existing variable list.

Click this button to copy the current standard preferential screen to the small preferential screen.

Click the Cancel button to discard changes and exit.

Click the Close button to save changes and exit.

Screen

Description

Enter description for this preferential screen.

Screen type

Select from the list, the pre-defined screen size for the preferential screen or select custom to enter other dimension you need.

Screen dimension

Number of rows

Enter the number of row you want to have for the selected screen.

Number of columns

Enter the number of column you want to use for the selected screen.

(Nbr of column + 1) * Nbr of row =< 50 and Nbr of column * (Nbr of row +1) =< 50

Preferential Screen Wizard

Click the Wizard button to access the Preferential Screen Wizard.

Variable List

From the drop-down list, select the variable list that will be used to automatically generate buttons on the preferential screen.

Copy to Small

Click the Copy to Small button to copy the current standard preferential screen to the small preferential screen.

Copy preferential Screens

The Copy button from the Preferential Screens list allows any existing preferential screen to be copied to a new one. This is especially useful to quickly create multiple preferential screens based on a common model.

Click on an existing Preferential Screen to highlight it, and click this button to copy the highlighted Preferential Screen to a new preferential screen.

Description

Enter a name for this new preferential screen.

Preferential Screen Setup

The Preferential Screen Setup option from the Screen menu allows to define the scrolling command area (SCA) of your preferential screen. Preferential screens are custom view pages of your revenue center.

The Order Screen is composed of 3 areas

A scrolling command area. A fixed command area. A scrolling history area.

We use the notion of grid to partition areas; a regular device uses a grid of 8x12 cells, while a small device will use a grid of 3x10 or 3x9 cells (need to be determined at usage). Area size will snap to these grids. Scrolling uses page-flipping notion only. Scrolling supports bi-directional flipping, or unidirectional flipping with rollover. The grid is just a general button layout helper. Buttons are allowed to not snap to this grid.

1 - The scrolling command area (SCA)

This area corresponds to the actual preferential screen notion. While the area as a fixed size, the number of buttons in this area is variable. The size of buttons will be adjusted to fit the complete area. Actually on a regular device there is a maximum of 50 buttons, on a small size device there is approximately 30 buttons (will need to be estimated at usage). Buttons have the possibility to expand to left, bottom or both. When a button expands to a direction, it will take over the area of the neighborhood button, which will be hidden.

These buttons can trigger orders or commands (same as the fixed command area).

Command to scroll this area can be contains in the SCA or in the FCA.

The SCA works with the FCA to compute his size. If a complete row of the FCA is hidden, the SCA will take over this area.

2 - The fixed command area (FCA)

Contrary to the SCA, the buttons in this area have a fixed size. The only modification that is allowed is Right expand and Bottom expand. Other than that, they can only be displayed as shown. From the user's perspective, the number of buttons will also vary.

These buttons can trigger orders or commands (same as FCA).

We can estimate roughly 32 buttons for a regular device and 12 buttons for a small device.

3 - The scrolling history area (SHA)

This area can be sub-divided into 4 areas:

1. The header

2. The history order list

3. The footer

4. The fast quantity buttons

Only the order list is scrollable by page flipping. It contains the order information for the current table; orders already sent to the kitchen are displayed distinctly from new orders. The headers and footers contain information for the current table like the table number, the card, delivery time, actual total, and so on&

The size of the SHA will depend of the FCA. If a complete row of FCA is hidden, the SHA will take over this area. We will need about 2 lines for the header and 1 for the footer, the number of lines of the order list will vary to fit the rest of the SHA Command to scroll. This area can be contained within the SCA or in the FCA.

On small devices we will provide functionality to temporarily take over the full screen to see a long list of orders. Regular devices will provide the functionality to temporarily display previous order for food runners.

The SHA is also responsible to create the fast quantity buttons (if needed).

FCA and SCA buttons

All buttons in these areas can trigger the same set of commands. These commands will be rich and easily modifiable.

A command can trigger a direct action, or display a list of commands.

The available commands can be:

1. All commands existing in the actual preferential screen (items, lists, preferential, screen, modifier, payment, and son on&).

2. All commands existing in the current order screen (print, up, down, send, close, and so on&).

3. All commands in the CMD button.

4. A list of previous mentioned commands.

Also the appearance of each button must be set individually like in the actual preferential screen. The user can change colors, fonts, bitmaps and icons.

All configurations for SCA and FCA are done on the Back-Office using a user-friendly graphical representation of the order screen as it appears on the POS. Because we want to make the process easy for the end user, and because the SCA and FCA correspond to two different concepts, the setup of SCA and FCA is separated. Small and Regular devices must be integrated as seamless as possible in the system. Only one set of SCA/FCA exists, and the system switches automatically for the end-user, depending on the device. So the detail of FCA/SCA is different between small and regular devices but the list of SCA/FCA is the same.

Command

Enable the command you want to apply to this button. Please refer to the following tables for the list of available commands.