Prior to installing Maitre’D, the computer’s hard drive must be properly formatted and partitioned, and a compatible version of Microsoft Windows® needs to be installed. For instruction on formatting and partitioning the hard disk and installing Microsoft Windows®, please refer to Microsoft Windows® documentation or to the documentation provided by your computer's manufacturer.
This manual explains the installation for the Maitre’D software on the Microsoft Windows 10 operating system with Microsoft Network. Maitre’D can be installed on any networking system that uses or emulates the TCP/IP communication protocol. Please refer to the appropriate documentation for more information.
Your operating system needs to be kept up-to-date with all the latest updates. This will ensure that all critical and security-related updates are installed and will help maintain PCI-DSS compliance.
Most recent Windows operating systems use a feature called User Account Control or UAC . This feature exists to improve the operating system's security by preventing some types of applications to run without the user's knowledge. Make sure that this feature is activated and set to the default (recommended) level before installing Maitre’D. Using UAC is required to maintain PCI-DSS compliance and to ensure basic safety of the system.
IMPORTANT! In Windows 10, disabling UAC through registry hacks or Group Policy Objects (GPOs) will cause some operating system features to stop working correctly, in addition to compromize the system's overall security. Also, installing any software in a “non-UAC” environment and re-enabling UAC afterwards WILL cause issues. For instance, automatic End of Day may not work, or you may be unable to start or stop the Maitre’D Back-Office server from the Server Control module. Other unforeseen and unwanted side effects may also occur.
Starting with Windows 10, Windows Smart Screen is an integral part of the operating system. This feature is active by default and needs to remain active in order to ensure basic safety of the system and maintain PCI-DSS compliance.
Install a reputable anti-virus and anti-malware solution on the PC. The Anti-Virus / Anti-Malware solution needs to be fully operational at all times and maintained with the latest updates and virus definitions. It needs to be installed on the main Back-Office PC as well as all POS workstations, Auxiliary Back-Office and Backup Servers. PayFacto does not recommend any brand in particular. However, while Microsoft's Windows Defender solution is free, bundled with Windows and works in most cases, we do recommend using a reputable, independently branded and well reviewed product.
This is a critical component of the Maitre’D system’s security and a requirement for PCI-DSS compliance.
In addition to the perimeter firewall which protects your network, a software firewall needs to be installed on the main Back-Office PC as well as all POS workstations, Auxiliary Back-Office and Backup Servers. The Windows Defender Firewall is adequate for most installations.
This is a critical component of the Maitre’D system’s security and a requirement for PCI-DSS compliance.
POS Workstations are generally pre-configured with an appropriate version of Microsoft Windows. Like the Maitre’D Back-Office Server PC, make sure to:
Install all Windows Updates.
Ensure that UAC is enabled and set to the default level.
Ensure that Windows Smart Screen is enabled.
Install, update and maintain a reputable anti-virus / anti-malware solution.
Install, update and maintain a reputable software firewall.
Make sure that the TCP/IP network is properly configured so that the Maitre’D Back-Office Server PC and all POS workstations can communicate with each other.
IMPORTANT! With Windows 10, Network Discovery and File & Printer sharing are disabled by default. Password Protected Sharing is enabled. These default settings may prevent Maitre'D from working correctly. See how to correctly configure these settings in this topic: Configure your Windows Network Profile
To be able to download files for the Maitre'D POS system, you need a distributor account. Please contact your sales representative to obtain an account if you don't already have one.
Logon to:
Select your language.
Enter your username and password.
Click the Login button.
Click the Support link, either at the very top of the page or in the main body.
Click Knowledge Base. (You may need to scroll down a bit) This will open a new browser window.
Click the Knowledge Base tile.
Click the Software Downloads tile.
Click the Maitre'D 7 Back-Office Suite Downloads link.
For Maitre'D 7, there are 3 downloads:
Download this file if Maitre'D is already installed and needs to be upgraded to the latest version.
Download this file to install Maitre'D from scratch on a new system. Includes Service Pack Update 7.08.000.180.
Download this file to have the full contents of the original Maitre'D DVD, which includes the Maitre'D Back-Office Full Install, with a graphical user interface to facilitate the installation of backup and auxiliary servers, POS workstations, etc.
IMPORTANT! Downloaded files are *.zip archives that need to be extracted for the installation to work. Please see Extracting Files
Related Topics
The Network Profile feature was introduced with Windows Vista and was carried over to later versions of Microsoft Windows. In Windows 10, the default Network Profile settings will prevent Maitre'D from working correctly by disabling File & Printer sharing and forcing Password Protected Sharing. This topic explains how to configure these settings to allow Maitre'D to operate normally.
By default, on a new Windows 10 installation, your Network Profile will be set to "Public". This is the most secure setting, and is intended for use on public networks, such as public WiFi provided at airports, coffee shops, etc. This setting will "hide" the PC from other devices on the network, which will cause issues with Maitre'D. This profile also hides settings that need to be enabled for Maitre'D to work correctly. This needs to be changed to either Private or Domain.
In the Windows Notification area, click on the Network Connection icon, then click on the network connection you wish to configure. (there could be more than one.)
This will bring up basic settings. Click on the Network connection (again).
The Network profile options will be displayed. Select either Private or Domain.
If your Maitre'D Main Back-Office PC is part of an Active Directory Domain, your Network Profile needs to be set to "Domain". If the PC is not on a domain, this option will not be available, therefore your Network Profile needs to be set to "Private".
If you believe that the PC should be using the Domain Network Profile but this option is not available, please ask your network administrator for advice.
Just like before, in the Windows Notification area, click on the Network Connection icon, then click on the network connection you wish to configure. (there could be more than one.)
This will bring up basic settings. This time, click Change advanced sharing options.
Under the Private (or domain) profile, make sure that:
a. Turn on network discovery is selected.
b. Turn on file and printer sharing is selected.
Click on the down-arrow next to All Networks. This will display more options.
Scroll down to the Password Protected Sharing section and select Turn off password protected sharing.
Click Save changes.
This configuration needs to be done on the Main Back-Office PC, all Auxiliary Back-Office and Backup Server PCs, as well as on all POS workstations.
The connectivity between the Main Maitre'D Back-Office PC and other components of the Maitre'D network can easily be tested. For the example below, we are testing connectivity to a PC named "MAIN-BACK-OFFICE".
From any PC or POS on the Maitre'D network, right-click the Windows Start button and select Run...
In the Run... box, type two back-slashes (\\) followed by the name of the PC you want to connect to. For example:
\\MAIN-BACK-OFFICE
Click OK.
a. If the Maitre'D Back-Office is already installed, you will see the MaitreD shared folder on the PC named MAIN-BACK-OFFICE.
b. If the Maitre'D Back-Office is not yet installed, you will see an empty folder on the PC named MAIN-BACK-OFFICE.
c. If the network settings are not configured properly, you will see an error message.
The network settings now allow communication between all the components of the Maitre'D Network.
To save some time during the installation of a new Maitre'D POS system, a custom installer set can easily be created with the latest service pack update. This way, Maitre'D will be installed and updated to the latest version in one single operation.
Custom installers can be created from the Maitre'D DVD or the Back-Office full install. Download the one you want (or both), and also download the latest service pack update.
Instructions to download files are provided here:
The files downloaded from the Distributor portal are *.zip files that need to be extracted before they can be used. Fortunately, even a "vanilla" Windows 10 installation has the necessary tools to work with *.zip files.
Copy downloaded files to your Windows Desktop.
Right-Click the file you wish to extract, and select the Extract All... option.
By default, the Windows Zip extraction tool will create a folder with the same name as the Zip file where files will be extracted. Don't change anything and simply click the Extract button. (Don't worry, the original *.zip file will NOT be overwritten).
A new folder will be created to store all the extracted files. You may see a progress bar while large files are being extracted.
The folder where files were extracted will open automatically for you. You can minimize it to the task bar. We'll be using this later.
Repeat this process for all 3 downloaded files:
MDBO708000DVD.zip (Maitre'D DVD)
MDBO708000BO.zip (Maitre'D Back-Office Full Install)
MDBO708000xxx.zip (Service Pack update, where "xxx" is the Service Pack version number)
NOTE: If you use a third-party archiving tool to extract files, please refer to the documentation provided with your tool of choice.
Now that all files were extracted, we need to copy the latest service pack update in the installer sets.
Open the MDBO708000xxx folder, then right-click the MDBO708000xxx.exe file and select Copy.
Open the MDBO708000DVD folder, then browse to the \bo\Disk1\ subfolder.
Right-click in an empty space within the folder and select the Paste option.
The file will be copied.
Copy the contents of the MDBO708000DVD folder to the root of a removable media, such as a DVD-ROM or a USB thumb drive.
IMPORTANT! The files must be copied at the root of the removable media (DVD-ROM or USB Thumb drive). If the files are inside a sub-folder, the links provided in the autorun program will not work, and you will get error messages when attempting to install applications.
Installer files are located at the root of the E:\ drive.
This installer will work.
Installer files are located inside a folder, in E:\MDBO708000DVD.
This installer will NOT work.
Open the MDBO708000xxx folder, then right-click the MDBO708000xxx.exe file and select Copy.
Open the MDBO708000BO folder, then browse to the \Disk1\ subfolder.
Right-click in an empty space within the folder and select the Paste option.
The file will be copied.
The installers are now ready to be used. With the service pack update file copied to the installer folder, the installer will automatically detect that an update is available and prompt for its installation during the Maitre'D setup process.
You can run the Maitre'D Back-Office installation program straight from your desktop. However, it is recommended to copy the install set(s) to removable media, such as a portable hard drive, DVD-ROM or USB thumb drive.
IMPORTANT! The DVD Installer files MUST be copied to the root of a removable media (DVD-ROM or USB Thumb Drive) to work correctly. The Autorun installer will not work if the files are located in a sub-folder.
Before Installing Maitre'D
Configure your Windows Network Profile
Download Maitre'D Setup Files
Creat your own Custom Maitre'D Installer
