By default, on new Maitre’D installations, any Maitre’D Back-Office module that is open will automatically close itself after being idle for 15 minutes. Also, in Maitre’D 7.08.000 or later, this option is systematically enabled and grayed out on systems where the Electronic Funds Transfer module is in use. This prevents the option from being accidentally disabled and ensures PA-DSS / PCI DSS compliance. However, it is good practice to verify that the Use Inactivity Timeout option is enabled in Server Control / View / Options / Advanced / Miscellaneous.
To do so:
1- Logon to the Maitre’D back-office with appropriate credentials. (Distributor or system owner access).
2- From the main back-office screen, start the Server Control module.
3- Click the View menu, and select Options…
4- Under Advanced, click on the Miscellaneous tab
Make sure that the Use Inactivity Timeout option is checked, and click the OK button at the bottom of the window.
NOTE: In Maitre’D 7.08.000.000, the Use Inactivity Timeout option is forced on and grayed out as soon as the EFT interface is set to Datacap – DSIClientX, in order to prevent disabling it accidentally. This ensures PA-DSS / PCI DSS compliance. See PADSS requirement 3.1.1 and PCI DSS requirement 8.5.8.
If the Use Inactivity Timeout option is not grayed out, it may indicate that the Electronic Funds Transfer module could have been setup incorrectly. In that case, please review the configuration as outlined in earlier sections of this document
