> For the complete documentation index, see [llms.txt](https://docs.payfacto.com/centre-de-documentation-payfacto/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.payfacto.com/centre-de-documentation-payfacto/documentation-canada/information-generale.md).

# INFORMATION GÉNÉRALE

- [Rétrofacturation](https://docs.payfacto.com/centre-de-documentation-payfacto/documentation-canada/information-generale/retrofacturation.md)
- [Chargeback flow](https://docs.payfacto.com/centre-de-documentation-payfacto/documentation-canada/information-generale/retrofacturation/chargeback-flow.md)
- [Visa Dispute Response Codes (Visa, 2018)](https://docs.payfacto.com/centre-de-documentation-payfacto/documentation-canada/information-generale/retrofacturation/visa-dispute-response-codes-visa-2018.md)
- [Mastercard Dispute Response Codes (Mastercard, 2022)](https://docs.payfacto.com/centre-de-documentation-payfacto/documentation-canada/information-generale/retrofacturation/mastercard-dispute-response-codes-mastercard-2022.md)
- [Glossary – Chargebacks](https://docs.payfacto.com/centre-de-documentation-payfacto/documentation-canada/information-generale/retrofacturation/glossary-chargebacks.md)
- [Chargebacks FAQ’s](https://docs.payfacto.com/centre-de-documentation-payfacto/documentation-canada/information-generale/retrofacturation/chargebacks-faqs.md)
- [Protection contre la fraude](https://docs.payfacto.com/centre-de-documentation-payfacto/documentation-canada/information-generale/protection-contre-la-fraude.md)
- [Mises à jour des frais des réseaux de cartes de paiement](https://docs.payfacto.com/centre-de-documentation-payfacto/documentation-canada/information-generale/mises-a-jour-des-frais-des-reseaux-de-cartes-de-paiement.md)